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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420838 Views
  • 965 replies
  • 108 likes
  • Account
  • 420838 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186208 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186208 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103359 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103359 Views
  • 69 replies
  • 10 likes

How to change coverart?

I would like to change the cover art for my playlists but am unsure how? Any help?

  • Regular
  • I would like to change the cover art for my playlists but am unsure how? Any help?
  • Bethany_Dawn
  • Community Legend
  • 1711 Views
  • 1 replies
  • 0 likes
  • Other
  • 1711 Views
  • 1 replies
  • 0 likes

I can't reset my password and log in

PlanPremiumCountryPoland DevicePhone - Lenovo/ ComputerOperating SystemWindows 10 My Question or Issue It's third time I am writing it, because of all the issues my problem created for me. Today I downloaded Spotify on the computer becasue I wanted t...

  • Casual Listener
  • Plan Premium Country Poland  Device Phone - Lenovo/ Computer Operating System Windows 10   My Question or Issue  It's third time I am writing it, because of all the issues my...
  • lwz6yr-2h_gp
  • Casual Listener
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 338 Views
  • 1 replies
  • 0 likes

Need help

Today i bought Spotify premium with my friend's credit card then i use premium for 5 or 6 hours maybe then my account logout itselfs and says username or password is false. I cant reset my password too because when i click reset button it says email ...

  • Casual Listener
  • Today i bought Spotify premium with my friend's credit card then i use premium for 5 or 6 hours maybe then my account logout itselfs and says username or password is false. I cant reset my password t...
  • Artitu
  • Gig Goer
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Spotify email is premium when signing in with Facebook but not with just the email

PlanFree/PremiumCountryScotlandDeviceSamsung and PS4 Operating SystemAndroid My Question or Issue I've seen previously people posting about duplicate account issues and I believe that's what my problem is here. I am unable to sign into my PS4 with my...

  • Newbie
  • Plan Free/Premium Country Scotland Device Samsung and PS4   Operating System Android   My Question or Issue  I've seen previously people posting about duplicate account issu...
  • Artitu
  • Gig Goer
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Premium not working

PlanPremiumCountry AustraliaDevice(iPhone Operating System My Question or Issue My payment has been taken out and not working. This happens a lot lately.

  • Newbie
  • Plan Premium Country  Australia Device (iPhone  Operating System     My Question or Issue  My payment has been taken out and not working. This happens a lot lately....
  • Artitu
  • Gig Goer
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Solved!! Why can't we play on more than one device?

Just recently have I noticed that I can only play on one device at a time. Me and my girlfriend have completely different music tastes though we usually share the same spotify account. I was playing some music on my computer and as soon as my girlfri...

  • Visitor
  • Just recently have I noticed that I can only play on one device at a time.   Me and my girlfriend have completely different music tastes though we usually share the same spotify account. &...
  • tjcollide
  • Newbie
  • 146091 Views
  • 147 replies
  • 21 likes
  • Account
  • 146091 Views
  • 147 replies
  • 21 likes

Superuser Contribution Showing up as 'Other Friends' to my friends

Hi, I've followed a few friends (who have followed me back) and after a few days the friends feed started to work and they started showing up. However, there are a few problems: 1. It's basically not updating for me. I see what they were listening to...

  • Newbie
  • Hi,   I've followed a few friends (who have followed me back) and after a few days the friends feed started to work and they started showing up. However, there are a few problems:   1. ...
  • Alfredo
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • Other
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment not working

Spotify just emailed me last night, says that they can't get my premium payment working and now i they need to update my payment details so i clicked the "keep spotify premium" below and i've put my sim number and clicked "change payment method" and ...

  • Regular
  • Spotify just emailed me last night, says that they can't get my premium payment working and now i they need to update my payment details so i clicked the "keep spotify premium" below and i've put my ...
  • Alfredo
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! How to change display name?

I have recently created an account, and sped through the process and didn't realise that the display name I chose wasn't what I really wanted. Is there a way to change it? Note that I am not talking about the username, which I'm aware is different an...

  • Visitor
  •   I have recently created an account, and sped through the process and didn't realise that the display name I chose wasn't what I really wanted. Is there a way to change it?   Note that ...
  • user-removed
  • Not applicable
  • 55216 Views
  • 1 replies
  • 0 likes
  • 55216 Views
  • 1 replies
  • 0 likes

Account login problem

Hi. I just bought preminum account with my friend's credit card.Paid was done. But the at same day account was loged out somehow. And i cannt login again i cant reset my password in reset page dont tell about it says mail isnt true ...

  • Casual Listener
  • Hi. I just bought preminum account with my friend's credit card. Paid was done.  But the at same day account was loged out somehow. And i cannt login again i cant reset my password in reset pa...
  • ijt0v-m2i_3cm
  • Casual Listener
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 309 Views
  • 1 replies
  • 0 likes

Logging out of all devices does not log out of Google Home Mini

So I connected to a google home mini sometime ago, I think it was at a random party of a friend of a friends - I actually don't totally remember...but anyways I now have little means of communicating with the other party which I want to point out fir...

  • Newbie
  • So I connected to a google home mini sometime ago, I think it was at a random party of a friend of a friends - I actually don't totally remember...but anyways I now have little means of communicating...
  • user-removed
  • Not applicable
  • 6274 Views
  • 3 replies
  • 0 likes
  • Account
  • 6274 Views
  • 3 replies
  • 0 likes

Superuser Contribution Linked to unknown FB account

Hello All, Recently i noticed that my spotify account is linked to a facebook account which belongs to someone else. I donot have a facebook account and i didn't make any attempts link to any account. The 'other' person's name and display pic started...

  • Casual Listener
  • Hello All,   Recently i noticed that my spotify account is linked to a facebook account which belongs to someone else.  I donot have a facebook account and i didn't make any attempts link...
  • parablespace
  • Casual Listener
  • 893 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 893 Views
  • 4 replies
  • 0 likes

Superuser Contribution Ik heb nooit premium gedownload en betaal toch

Hey, iedere maand krijg ik een rekening van 9,99 terwijl mijn spotify free is. Daarnaast betaalde ik iedere maand een spotify premium abbonement van 4,99 voor mijn zoon, terwijl ik daar nooit een afrekening van zie. Ik heb al gecontroleerd dat mijn s...

  • Newbie
  • Hey,  iedere maand krijg ik een rekening van 9,99 terwijl mijn spotify free is. Daarnaast betaalde ik iedere maand een spotify premium abbonement van 4,99 voor mijn zoon, terwijl ik daar nooit ...
  • Alfredo
  • Roadie
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Not receiving the password reset email

CAN'T FIND MY PASSWORDTRIED RESETING MULTIPLE TIMESNEVER RECEIVED ANY PASSWORD RESET EMAILCHECKED MY JUNK FOLDER AND OTHER FOLDERSI HAVE A HOTMAIL ACCOUNT

  • Newbie
  • CAN'T FIND MY PASSWORD TRIED RESETING MULTIPLE TIMES NEVER RECEIVED ANY PASSWORD RESET EMAIL CHECKED MY JUNK FOLDER AND OTHER FOLDERS I HAVE A HOTMAIL ACCOUNT
  • 0w-qc7_nuh6li
  • Regular
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed but not getting premium

Spotify Username4494hg35ztofmut9so2f1fvvwPlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Spotify Username 4494hg35ztofmut9so2f1fvvw Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jack
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

My account

Hesabımdan çıkış yaptım ve geri girmek istiyorum ama e-posta adresimi hatırlamıyorum. Hesabımı bulmak için ne yapmalıyım?

  • Visitor
  • Hesabımdan çıkış yaptım ve geri girmek istiyorum ama e-posta adresimi hatırlamıyorum. Hesabımı bulmak için ne yapmalıyım?
  • Artitu
  • Gig Goer
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to download music

I have a spotify premium family pack but since a month I'm not able to download music on my laptop. When I press the download button it says ''waiting for connection", but Im connected with wifi. For other programs the wifi works perfectly. I'm able ...

  • Newbie
  • I have a spotify premium family pack but since a month I'm not able to download music on my laptop. When I press the download button it says ''waiting for connection", but Im connected with wifi. For...
  • Jack
  • Roadie
  • 403 Views
  • 2 replies
  • 0 likes
  • Premium
  • 403 Views
  • 2 replies
  • 0 likes

Login freeze?

Hi, Did a windows update yesterday, today my spotify went offline. So i've gone throught the process of installing and uninstalling. However now it will not log me in on the laptop, the login screen freezes and just stays there. I know the details ar...

  • Newbie
  • Hi,        Did a windows update yesterday, today my spotify went offline. So i've gone throught the process of installing and uninstalling. However now it will not log me in on t...
  • Artitu
  • Gig Goer
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit button

Spotify Username11181335243PlanFree/PremiumCountry DeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue Why is my account still set of free?Al steps have been taken to set it to premium but it still doesn't work? Is the another possibi...

  • Newbie
  • Spotify Username 11181335243 Plan Free/Premium Country   Device Samsung Galaxy S7 Operating System Android   My Question or Issue  Why is my account still set of free? Al ...
  • SergioDavid
  • Roadie
  • 291 Views
  • 2 replies
  • 0 likes
  • Premium
  • 291 Views
  • 2 replies
  • 0 likes

Solved!! Missing playlists and facebook app link not working following premium reactivation

PlanPremiumCountry MaltaDeviceS6 EdgeOperating System Windows 10 My Question or IssueMy spotify premium subscription was paused a few months back as I did not require the Premium features. Today I have re-applied the Premium features and it all went ...

  • Casual Listener
  • Plan Premium Country  Malta Device S6 Edge Operating System  Windows 10  My Question or Issue My spotify premium subscription was paused a few months back as I did not require...
  • Artitu
  • Gig Goer
  • 542 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
  • 542 Views
  • 5 replies
  • 0 likes