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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88502 Views

9 replies

2 likes

Account
Login
  • 88502 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757309 Views

18 replies

29 likes

  • 757309 Views
  • 18 replies
  • 29 likes

Superuser Contribution "Songs" Section

Okay, I'm confused. In "Your Library", the section "Songs" isn't making any sense to me. What exactly is that section for?? The fact of the matter is that 75% of the songs in there, I've never even heard of let alone played. Same with the artists tha...

Casual Listener

Okay, I'm confused. In "Your Library", the section "Songs" isn't making any sense to me. What exactly is that section for?? The fact of the matter is that 75% of the songs in there, I've never even h...

SergioDavid

Roadie

665 Views

1 replies

0 likes

Other
Premium
  • 665 Views
  • 1 replies
  • 0 likes

Solved!! Won't let me log on because I'm offline

My phone randomly signed out of Spotify but it had been on offline mode when it did that so now it won't let me log back in because it's offline can I do anything without losing all my music?

Newbie

My phone randomly signed out of Spotify but it had been on offline mode when it did that so now it won't let me log back in because it's offline can I do anything without losing all my music?

Nico

Community Legend

792 Views

1 replies

0 likes

  • 792 Views
  • 1 replies
  • 0 likes

Superuser Contribution How long are playlists backed up for?

The only playlists I have the option to restore are from less than a year ago. Does Spotify only backup playlists that have been deleted within a certain amount of time?

Newbie

The only playlists I have the option to restore are from less than a year ago. Does Spotify only backup playlists that have been deleted within a certain amount of time? 

SergioDavid

Roadie

464 Views

1 replies

0 likes

Account
  • 464 Views
  • 1 replies
  • 0 likes

Connect to facebook button not working

Whenever I click on connect to facebook on the desktop program, it just goes darker and doesn't do anything. I tried logging back in and out and reinstalling spotify and nothing is working. Please help me. I am on Windows 10 with the newest version o...

Newbie

Whenever I click on connect to facebook on the desktop program, it just goes darker and doesn't do anything. I tried logging back in and out and reinstalling spotify and nothing is working. Please he...

SonnyAzIgazi

Newbie

1691 Views

4 replies

1 likes

  • 1691 Views
  • 4 replies
  • 1 likes

Email change without my authorisation

Just a few hours ago I received an email informing me that my email has been changed even though I didn't authorise the change. I had to make a new account just to post here. Is there a security issue? Shouldn't I have been asked for this change befo...

Casual Listener

Just a few hours ago I received an email informing me that my email has been changed even though I didn't authorise the change. I had to make a new account just to post here. Is there a security issu...

Artitu

Gig Goer

494 Views

3 replies

0 likes

  • 494 Views
  • 3 replies
  • 0 likes

Superuser Contribution Aile için premium adres sorunu

Bir aydır 5 arkadaşımla aile premium kullanıyordum adres olarak bi sıkıntı yoktu ancak ay başı geldiğinde hepsini üyelikten çıkardı otomatik olarak ve şu an ekleyemiyorum aileye katılamadın diye bir hata veriyor yardımcı olabilir misiniz?

Newbie

Bir aydır 5 arkadaşımla aile premium kullanıyordum adres olarak bi sıkıntı yoktu ancak ay başı geldiğinde hepsini üyelikten çıkardı otomatik olarak ve şu an ekleyemiyorum aileye katılamadın diye bir ...

SergioDavid

Roadie

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

All playlists are gone

I'v been using spotify premium for 3 months now and everything worked just fine.Today when I opened spotify, I couldn't find any of my playlists or any playlist that i followed, is there a solution for this?

Casual Listener

I'v been using spotify premium for 3 months now and everything worked just fine. Today when I opened spotify, I couldn't find any of my playlists or any playlist that i followed, is there a solution...

Idanus22

Casual Listener

927 Views

6 replies

0 likes

  • 927 Views
  • 6 replies
  • 0 likes

Mac Spotify download

When I try to install spotify on my mac, it prompts me to enter my username and password. It says "install spotify wants to make changes. enter your password to allow this." When I enter my user name and password, it repeatedly tells me it is incorre...

Newbie

When I try to install spotify on my mac, it prompts me to enter my username and password. It says "install spotify wants to make changes. enter your password to allow this." When I enter my user...

Loxer

Community Legend

900 Views

1 replies

0 likes

Login
  • 900 Views
  • 1 replies
  • 0 likes

Umm??

I'm sorry but what the h!ll is my username?!?!?!??! I put in my desired username and I end up with this nonsene???

Newbie

I'm sorry but what the h!ll is my username?!?!?!??! I put in my desired username and I end up with this nonsene???

Maxim

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Playlist recovery

I recently made a playlist for someone- then deleted it, and now regret it. Is there a way I can get it back?

Newbie

I recently made a playlist for someone- then deleted it, and now regret it. Is there a way I can get it back?

Maxim

Spotify Star

729 Views

1 replies

0 likes

  • 729 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems paying for Premium Upgrade

When I try to upgrade to Premium, Spotify will accept all of my credit card details except for the valid month. It then asks me 'in red text', to add the month, which I try continuously to do, however, it gives me the choice of the month only once, b...

Newbie

When I try to upgrade to Premium, Spotify will accept all of my credit card details except for the valid month.  It then asks me 'in red text', to add the month, which I try continuously to do, ...

TrulyGordin

Gig Goer

477 Views

2 replies

0 likes

  • 477 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Account Activation

Hi, I have linked my UniDays account to an older Spotify account. However, I have not yet activated my student premium account on that account. I have a newer account in which I would like to activate my student account. If I close my old account wil...

Visitor

Hi,   I have linked my UniDays account to an older Spotify account. However, I have not yet activated my student premium account on that account. I have a newer account in which I would l...

Melody

Spotify

922 Views

3 replies

0 likes

  • 922 Views
  • 3 replies
  • 0 likes

Superuser Contribution Merge facebook account to family premium spotify account

I'd like to merge these two accounts leaving just the email account. I've sent a mail to support with no avail yet.I don't really know if there is a tutorial to do this. thanks

Newbie

I'd like to merge these two accounts leaving just the email account. I've sent a mail to support with no avail yet. I don't really know if there is a tutorial to do this.   thanks

JulianA_Bogota

Roadie

494 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Honor 8 can't log in

App is frozen on the log in page. Page refreshes when I click continue, rather than logging in. Have reinstalled but problem persists.

Casual Listener

App is frozen on the log in page. Page refreshes when I click continue, rather than logging in. Have reinstalled but problem persists.

Alfredo

Roadie

883 Views

5 replies

0 likes

  • 883 Views
  • 5 replies
  • 0 likes

Superuser Contribution No funcionan las invitaciones de mi plan Familiar Premium.

Acaban de hacer el cobro del nuevo mes de mi plan familiar Premium, pero sacó a todos los miembros del plan excepto a mí. Cuando les envío de nuevo las invitaciones ninguno puede acceder, ya cancelé y envié de nuevo varías veces. Con el pago no hubo ...

Newbie

Acaban de hacer el cobro del nuevo mes de mi plan familiar Premium, pero sacó a todos los miembros del plan excepto a mí. Cuando les envío de nuevo las invitaciones ninguno puede acceder, ya cancelé ...

JulianA_Bogota

Roadie

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Someone hacked into my account!

A week or so ago i went into spotify and saw a new weird playlist. So i deleted it and was a little bit unnerved by it. Then last night, the same person must have deleted all my playlists save for one and he/she probably would've unsaved my songs, ex...

Newbie

A week or so ago i went into spotify and saw a new weird playlist. So i deleted it and was a little bit unnerved by it. Then last night, the same person must have deleted all my playlists save for on...

Maxim

Spotify Star

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Card code cant scretched

Hello i have bought a 10€ card for spotify (germany) but when i try to scratch the code free i need ti scratch under hard pressure and then the code will be scratched off to. Pls help me

Newbie

Hello i have bought a 10€ card for spotify (germany) but when i try to scratch the code free i need ti scratch under hard pressure and then the code will be scratched off to. Pls help me

Maxim

Spotify Star

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Find account via payment

Hi there, I've been charged on my debit card for an account which is not mine or my partners current Spotify account. Is there a way to find out which account it is so that I can cancel and close it? Bank screenshot attached. Thanks for the help!

Newbie

Hi there,   I've been charged on my debit card for an account which is not mine or my partners current Spotify account. Is there a way to find out which account it is so that I can cancel and ...

Maxim

Spotify Star

666 Views

1 replies

0 likes

Account
  • 666 Views
  • 1 replies
  • 0 likes

Conflict between several accounts

Hi !I have a Spotify Family account with several users. One of my user has many problems with her own account : while she is listening music with her smartphone, music stops and it is wriiten she is listening music on another device. She even see ano...

Casual Listener

Hi  ! I have a Spotify Family account with several users. One of my user has many problems with her own account : while she is listening music with her smartphone, music stops and it is wriiten...

Bittencourt

Spotify Star

1338 Views

3 replies

0 likes

Account
  • 1338 Views
  • 3 replies
  • 0 likes

Superuser Contribution AYUDA NO puedo reproducir las canciones de mi pc en el telefono

Buenas tengo un problema, añado canciones que no estan en spotify desde el ordenador. Solo puedo escucharlas en el ordenador y en el telefono me aparecen en gris y no puedo escucharlas. ¿Alguien sabe que hacer?

Casual Listener

Buenas tengo un problema, añado canciones que no estan en spotify desde el ordenador. Solo puedo escucharlas en el ordenador y en el telefono me aparecen en gris y no puedo escucharlas. ¿Alguien sabe...

JulianA_Bogota

Roadie

522 Views

1 replies

0 likes

Other
  • 522 Views
  • 1 replies
  • 0 likes