Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 307417 Views
  • 870 replies
  • 98 likes
  • Account
  • 307417 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140531 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140531 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81675 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81675 Views
  • 64 replies
  • 9 likes

Solved!! Spotify Premium & Adblock

I currently play for Spotify premium and use it across multiple devices in my house. The devices consist of both Android and iOS. In my home network, I run adblock at the router level and it automatically blocks for all devices from my house. I've re...

  • Casual Listener
  • I currently play for Spotify premium and use it across multiple devices in my house.  The devices consist of both Android and iOS.     In my home network, I run adblock at the r...
  • chutastic
  • Casual Listener
  • 8362 Views
  • 1 replies
  • 3 likes
  • Premium
  • 8362 Views
  • 1 replies
  • 3 likes

Superuser Contribution Eu paguei via cartão a minha versão premium no mês de março, já recebi um email de confirmação de pa

Eu paguei minha versão premium via cartão, já recebi um email de confirmação de pagamento, mas a versão premium saiu do meu spotify, queria saber por que estou com a versão free se eu paguei pela versão premium

  • Newbie
  • Eu paguei minha versão premium via cartão, já recebi um email de confirmação de pagamento, mas a versão premium saiu do meu spotify, queria saber por que estou com a versão free se eu paguei pela ver...
  • JulianA_Bogota
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo iniciar sesión Spotify

Hola..no se que pasa.. Pero intento iniciar spotify y no me deja.. Ya sea con el correo o el usuario y trata de cargar y no hace nada.. Ya cambie la contraseña y no deja.. Ya lo desinstale y lo instale de nuevo y nada.. Ya cambie la red de Internet y...

  • Newbie
  • Hola..no se que pasa.. Pero intento iniciar spotify y no me deja.. Ya sea con el correo o el usuario y trata de cargar y no hace nada.. Ya cambie la contraseña y no deja.. Ya lo desinstale y lo insta...
  • JulianA_Bogota
  • Roadie
  • 517 Views
  • 1 replies
  • 0 likes
  • Login
  • 517 Views
  • 1 replies
  • 0 likes

My username random characters?

how do i change my username back? It used to say my name, but ever since i deleted fb its changed to "21slmato5qqoxlunri6zgxrli"

  • Casual Listener
  • how do i change my username back? It used to say my name, but ever since i deleted fb its changed to "21slmato5qqoxlunri6zgxrli" 
  • Noah
  • Spotify Star
  • 1293 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1293 Views
  • 3 replies
  • 0 likes

Change username as premium customer

Hi I accidentally caused a spelling mistake in my user name and would like to change that. I have a premium account and I do not want to lose or pay twice. on the spotify homepage is under help that I create a new account to change the username. What...

  • Newbie
  • Hi I accidentally caused a spelling mistake in my user name and would like to change that. I have a premium account and I do not want to lose or pay twice. on the spotify homepage is under help that ...
  • Noah
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tener Premium me habilita al Plan Familiar?

Desde Uruguay existe un convenio con la empresa Antel para tener el Plan Premium. Al acceder a ese convenio de premium también tenemos el Plan Familiar o son cosas distintas?

  • Visitor
  • Desde Uruguay existe un convenio con la empresa Antel para tener el Plan Premium. Al acceder a ese convenio de premium también tenemos el Plan Familiar o son cosas distintas?
  • JulianA_Bogota
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Deleted Facebook account

Hi I deleted my facebook account which was linked to my spotify. I have the student subscription, and I don't want to lose 4 years worth of saved music/playlists. HELP!!!

  • Visitor
  • Hi   I deleted my facebook account which was linked to my spotify. I have the student subscription, and I don't want to lose 4 years worth of saved music/playlists. HELP!!!
  • Noah
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Probleme bei der Anmeldung

Ich kann mich mit meinem Benutzernamen und/oder E-Mail nicht mehr in meinen Account anmelden. Wenn ich ein neues Passwort anforder bekomme ich mit dem Benutzernamen keine E-Mail zum zurück setzten und mit der E-Mail Adresse bekomme ich zwar eine E-Ma...

  • Newbie
  • Ich kann mich mit meinem Benutzernamen und/oder E-Mail nicht mehr in meinen Account anmelden. Wenn ich ein neues Passwort anforder bekomme ich mit dem Benutzernamen keine E-Mail zum zurück setzten un...
  • JulianA_Bogota
  • Roadie
  • 2475 Views
  • 1 replies
  • 0 likes
  • 2475 Views
  • 1 replies
  • 0 likes

Recalling Last.fm user name

Hello,I have a huge problem and I don't know how to overcome it. Couple of weeks ago I made a new last.fm account on a new e-mail and connected it with my spotify. Sadly, I can't remember either of those logins (yes, I have an air tunnel inside my he...

  • Newbie
  • Hello, I have a huge problem and I don't know how to overcome it. Couple of weeks ago I made a new last.fm account on a new e-mail and connected it with my spotify. Sadly, I can't remember either of...
  • Bethany_Dawn
  • Community Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • Account
  • 490 Views
  • 1 replies
  • 0 likes

Solved!! Que hacer después de pagar en el oxxo

Acabo de realizar el pago en el oxxo, pero no me llega ningún código ni nada, que puedo hacer?

  • Newbie
  • Acabo de realizar el pago en el oxxo, pero no me llega ningún código ni nada, que puedo hacer?
  • Damianl
  • Newbie
  • 44536 Views
  • 27 replies
  • 22 likes
  • 44536 Views
  • 27 replies
  • 22 likes

Facebook login

Hi!I want to delete my Facebook page, but my Facebook login is also my Spotify login. How can I switch to an email login? I do not want to mess up my account, because I'm a premium user. Thanks!

  • Visitor
  • Hi! I want to delete my Facebook page, but my Facebook login is also my Spotify login. How can I switch to an email login? I do not want to mess up my account, because I'm a premium user.   T...
  • Ildiko
  • Casual Listener
  • 395 Views
  • 1 replies
  • 0 likes
  • Login
  • 395 Views
  • 1 replies
  • 0 likes

Solved!! how do I search within a record label?

Quite a while ago I knew how to search within a record label.... can someone remind me please!?

  • Newbie
  • Quite a while ago I knew how to search within a record label.... can someone remind me please!?  
  • Jazzwhatever
  • Community Legend
  • 54762 Views
  • 29 replies
  • 3 likes
  • 54762 Views
  • 29 replies
  • 3 likes

Playlists disappeared

Hello,Recently all of my playlists disappeared completely. I had multiple playlists that included years of compiled music. These included:Strictly EDMSnowboardingHardChillAny help would be appreciated.

  • Casual Listener
  • Hello, Recently all of my playlists disappeared completely. I had multiple playlists that included years of compiled music. These included: Strictly EDM Snowboarding Hard Chill Any help w...
  • Dvdmatsunaga
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • Account
  • 299 Views
  • 2 replies
  • 0 likes

closing accounts

i have 3 accounts one associated with my face book one i made and an artists account.i want to close all but my artist account. they all have the same name i would like to close the other 2 will that affect my artist account?

  • Newbie
  • i have 3 accounts one associated with my face book one i made and an artists account. i want to close all but my artist account. they all have the same name i would like to close the other 2 will th...
  • feelikeastrangr
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

premium

I am paying for premium but on my account it says I am a free subscriber.

  • Casual Listener
  • I am paying for premium but on my account it says I am a free subscriber. 
  • Desvmurphy
  • Casual Listener
  • 475 Views
  • 4 replies
  • 0 likes
  • 475 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution ¿Como veo mi dirección? Premium Familiar

Tengo la opción de Premium Familiar, pero me mude hace poco y quería cambiar la dirección de residencial y no se donde esta la opción de editar eso, de igual forma los que están conmigo lo puedan cambiar

  • Casual Listener
  • Tengo la opción de Premium Familiar, pero me mude hace poco y quería cambiar la dirección de residencial y no se donde esta la opción de editar eso, de igual forma los que están conmigo lo puedan cam...
  • BetoGuerrero
  • Casual Listener
  • 109848 Views
  • 111 replies
  • 7 likes
  • Account
    Premium
  • 109848 Views
  • 111 replies
  • 7 likes

Can't Connect to Facebook

Hi, When trying to connect my Spotify to my Facebook page I'm getting the below error. Account overviewSorry there has been a temporary error, please try again later. I've removed the spotify APP from facebook and tried to reconnect them both but sti...

  • Regular
  • Hi,   When trying to connect my Spotify to my Facebook page I'm getting the below error.   Account overview Sorry there has been a temporary error, please try again later.   I'v...
  • vi5sa63jw2o02ex
  • Regular
  • 355 Views
  • 4 replies
  • 0 likes
  • 355 Views
  • 4 replies
  • 0 likes

Superuser Contribution No me acepta la tarjeta de crédito cabal

Hola, yo ingrese los números de la tarjeta y dice que no es una tarjeta, yo creo que capaz no acepten esa tarjeta. Podrían confirmarme si la aceptan o si es un problema mío. Gracias

  • Newbie
  • Hola, yo ingrese los números de la tarjeta y dice que no es una tarjeta, yo creo que capaz no acepten esa tarjeta. Podrían confirmarme si la aceptan o si es un problema mío. Gracias
  • MaríaCamila
  • Roadie
  • 1401 Views
  • 1 replies
  • 0 likes
  • 1401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

I'll sign in with an email in the app. I have entered the email and password correctly but after loading, it still on page log in. What should I do ?

  • Newbie
  • I'll sign in with an email in the app. I have entered the email and password correctly but after loading, it still on page log in. What should I do ?
  • Melody
  • Community Manager
  • 287 Views
  • 1 replies
  • 0 likes
  • Login
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Es posible cambiar el nombre de la cuenta?

Hola, me gustaría saber si puedo cambiar el nombre de mi cuenta ya que cuando lo puse pues... por saber si podría ponerme otro

  • Newbie
  • Hola, me gustaría saber si puedo cambiar el nombre de mi cuenta ya que cuando lo puse pues... por saber si podría ponerme otro
  • MaríaCamila
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes