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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419827 Views
  • 965 replies
  • 108 likes
  • Account
  • 419827 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185612 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185612 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103197 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103197 Views
  • 69 replies
  • 10 likes

Superuser Contribution elk gezinslid heeft zijn eigen account is het mogelijk een gezamenlijk account aan te maken

Nu heeft ieder gezinslid een eigen account maar we hebben nog plaats voor twee accounts. Is het mogelijk een gezamenlijk gezinsaccount aan te maken?

  • Newbie
  • Nu heeft ieder gezinslid een eigen account maar we hebben nog plaats voor twee accounts. Is het mogelijk een gezamenlijk gezinsaccount aan te maken?
  • SergioDavid
  • Roadie
  • 344 Views
  • 1 replies
  • 0 likes
  • Account
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot login by facebook in samsung gear sport!

cannot login by facebook in samsung gear sport. It said unable to log in, but i can login using the same facebook account and password into spotify account using browser.went to spotify account to set device password. It showed me "We're sorry, your ...

  • Newbie
  • cannot login by facebook in samsung gear sport. It said unable to log in, but i can login using the same facebook account and password into spotify account using browser. went to spotify account to ...
  • SergioDavid
  • Roadie
  • 831 Views
  • 1 replies
  • 0 likes
  • Login
  • 831 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prezzo di spotify

Sono uno studente che ha utilizzato 18app per pagare spotify, nel mio caso il piano 3 mesi da 29,97€. Come è possibile che adesso spotify costi solo 0,99€ per 3 mesi. Oggi che lo visto veramente penso di essere stato rapinato da voi, il varole di con...

  • Newbie
  • Sono uno studente che ha utilizzato 18app per pagare spotify, nel mio caso il piano 3 mesi da 29,97€.  Come è possibile che adesso spotify costi solo 0,99€ per 3 mesi. Oggi che lo visto veramen...
  • SergioDavid
  • Roadie
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Can't change country

My Question or Issue Hi, I live in France, near the Swiss border. Because I'm using a swiss network, spotify assumes I'm in Swiss and won't let me change my country of residence in my profile. I can't pay premium because my French Creditcard does not...

  • Newbie
  •   My Question or Issue   Hi, I live in France, near the Swiss border. Because I'm using a swiss network, spotify assumes I'm in Swiss and won't let me change my country of residence in m...
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution No podemos escuchar música diferente en cuenta familiar premium

Hola: Hace un rato tenemos la cuenta familiar premium, pero si mi hija está escuchando música en su teléfono, en casa, yo no puedo escuchar la música que quiero en mi computador, si no, que mi elección de música sale por su teléfono. Imagino que hay ...

  • Newbie
  • Hola: Hace un rato tenemos la cuenta familiar premium, pero si mi hija está escuchando música en su teléfono, en casa, yo no puedo escuchar la música que quiero en mi computador, si no, que mi elecci...
  • Narankiwi
  • Composer
  • 2920 Views
  • 2 replies
  • 0 likes
  • Account
  • 2920 Views
  • 2 replies
  • 0 likes

Email change without my authorisation

Just a few hours ago I received an email informing me that my email has been changed even though I didn't authorise the change. I had to make a new account just to post here. Is there a security issue? Shouldn't I have been asked for this change befo...

  • Casual Listener
  • Just a few hours ago I received an email informing me that my email has been changed even though I didn't authorise the change. I had to make a new account just to post here. Is there a security issu...
  • Artitu
  • Gig Goer
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

I can’t link my playstation account

I tried linking my ps4 to my spotify account, but when it prompts me to sign into my spotify account, the webpage doesn’t load.

  • Visitor
  • I tried linking my ps4 to my spotify account, but when it prompts me to sign into my spotify account, the webpage doesn’t load. 
  • Artitu
  • Gig Goer
  • 503 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 503 Views
  • 1 replies
  • 0 likes

Paguei conta Premium no débito mais não foi atualizado pra Premium

PaguNone of the below information is required. However, the more you provide the easier it will be for us to try and help.Spotify Usernamehfa640PlanFree/PremiumCountry BrazilDevice moto g5sOperating System( Android Oreo,etc.) My Question or Issue Pre...

  • Visitor
  • PaguNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Spotify Username hfa640 Plan Free/Premium Country  Brazil Device...
  • Bittencourt
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Premium account adding to a family account - mistake made?

Spotify UsernameheshanindraPlanFree/PremiumCountry Device Operating System My Question or Issue

  • Regular
  • Spotify Username heshanindra Plan Free/Premium Country   Device   Operating System     My Question or Issue  
  • Maxim
  • Spotify Star
  • 443 Views
  • 3 replies
  • 0 likes
  • Premium
  • 443 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost all playlists and saved music

Spotify Username < removed for security > Plan Premium Country Spain Device Mac and Android Operating System My Question or Issue A few weeks ago I got logged out. I had to recover the password and when I finally got into my account I saw that all my...

  • Newbie
  • Spotify Username < removed for security > Plan Premium Country  Spain Device Mac and Android Operating System     My Question or Issue  A few weeks a...
  • Melody
  • Spotify
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
  • 319 Views
  • 1 replies
  • 0 likes

Forgotten e-mail addres and password

PlanPremiumCountry Finland My Question or Issue I have forgotten the e-mail addres which was linked in to my spotify account. I think there has been a spelling mistake and thats why I cant get in to my spotify account.. This account was not related t...

  • Newbie
  • Plan Premium Country  Finland     My Question or Issue   I have forgotten the e-mail addres which was linked in to my spotify account. I think there has been a spellin...
  • Turtle10
  • Casual Listener
  • 451 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account been taken over

My acc has been taken over . Lots of very weird playlists added and it kicks me out saying I am listening on iPhone, do I want to listen on this phone (I have android). Have followed advice and changed passwords. Went to the I still need help form as...

  • Newbie
  • My acc has been taken over . Lots of very weird playlists added and it kicks me out saying I am listening on iPhone,  do I want to listen on this phone  (I have android). Have followed advi...
  • Melody
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution pls help me to change my email address

pls help me to change my email addressmy later email addresses was hacked by someone and i got my card number and spotify premium on my acc i can't change my email addresses why? so pls pls pls help me:( thx kindly email me on *snip* cause later emai...

  • Newbie
  • pls help me to change my email address my later email addresses was hacked by someone and i got my card number and spotify premium on my acc  i can't change my email addresses why?  so p...
  • Turtle10
  • Casual Listener
  • 684 Views
  • 2 replies
  • 1 likes
  • 684 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution how to clear recently played and reccomended based on history?

Spotify Username *Removed username* Plan Free/Premium Country Device computer browser Operating System windows 10 My Question or Issue how do i clear recently played and reccomended based on history?i am on windows 10 and using my internet browser

  • Regular
  •   Spotify Username *Removed username* Plan Free/Premium Country   Device computer browser Operating System windows 10   My Question or Issue   how do i...
  • Parcero123
  • Regular
  • 142513 Views
  • 2 replies
  • 15 likes
  • Account
    Other
  • 142513 Views
  • 2 replies
  • 15 likes

Superuser Contribution My brother keeps getting kicked off of my premium account

Spotify Username *Removed username* Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Spotify Username *Removed username* Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Aimee_T
  • Roadie
  • 666 Views
  • 1 replies
  • 0 likes
  • 666 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant login

I cant login and when I try to change the password it wants to send an email to an address I don't have access to. Is there another way to change the password or cancel the account because I'm paying for premium.

  • Casual Listener
  • I cant login and when I try to change the password it wants to send an email to an address I don't have access to. Is there another way to change the password or cancel the account because I'm paying...
  • Aimee_T
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot set up Hulu account

Setting up a Hulu account isn't an option on my account page but I'm a student member. I've been trying to get this fixed for way too long and can't get a response from any of the help outlets provided by spotify

  • Newbie
  •   Setting up a Hulu account isn't an option on my account page but I'm a student member. I've been trying to get this fixed for way too long and can't get a response from any of the help outlet...
  • Aimee_T
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Pause subscription.

I am currently signed up for the Spotify and Headspace premium account subscription (with Unidays discount). I was wondering if there's a way to pause my subscriptions for a few months. I have read a previous forum post about simply cancelling the su...

  • Newbie
  •   I am currently signed up for the Spotify and Headspace premium account subscription (with Unidays discount). I was wondering if there's a way to pause my subscriptions for a few months. I hav...
  • Aimee_T
  • Roadie
  • 3164 Views
  • 1 replies
  • 0 likes
  • 3164 Views
  • 1 replies
  • 0 likes

Random songs in my recently listened list

Spotify Usernamedanielbrooks41PlanFree/PremiumCountry Device Operating system My Question or Issue Hey. I'm not entirely sure if this is the correct place for this, but recently when I go into my recently listened too list, there are songs on there t...

  • Newbie
  • Spotify Username danielbrooks41 Plan Free/Premium Country   Device   Operating system    My Question or Issue  Hey. I'm not entirely sure if this is the correct pl...
  • Artitu
  • Gig Goer
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes