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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280343 Views
  • 822 replies
  • 84 likes
  • Account
  • 280343 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133384 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133384 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75686 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75686 Views
  • 63 replies
  • 8 likes

Account after Facebook-Profile deletion

Hey, I have a question: What happens if I close my Facebook-Account, which I used in the registration process? Since the thing is, that I can login to my account with my device username even though I marked my Facebook-Account for deletion! Will that...

  • Casual Listener
  • Hey,   I have a question: What happens if I close my Facebook-Account, which I used in the registration process? Since the thing is, that I can login to my account with my device username...
  • modzilla
  • Casual Listener
  • 343 Views
  • 2 replies
  • 0 likes
  • Account
  • 343 Views
  • 2 replies
  • 0 likes

Resolved. My account is not upgraded tovpremium after purchase of Family subscription via Telia

I have changed my spotify subscription to a Family one via Telia yesterday. However after activation steps my account at spotify remains free and I cannot use my family subscription.

  • Casual Listener
  • I have changed my spotify subscription to a Family one via Telia yesterday. However after activation steps my account at spotify remains free and I cannot use my family subscription.
  • Maxim
  • Spotify Star
  • 319 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 319 Views
  • 3 replies
  • 0 likes

Account hacked and created 4 mixtapes I cant delete

Hallo, when I made my Spotify Premium Account I barely used it and didn't notice someone else is using it too.So Spotify created four mixtapes based on his musictaste. Is there any possibility to delete them or change the genre they're based on?I've ...

  • Newbie
  • Hallo,   when I made my Spotify Premium Account I barely used it and didn't notice someone else is using it too. So Spotify created four mixtapes based on his musictaste. Is there any possibi...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log In problem

I've tried everything but the app won't let me log in 

  • Casual Listener
  • I've tried everything but the app won't let me log in 
  • kdnq3919j7xclr2
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Superuser Contribution Empty account

In December I've paid for the 3months premuim promotion. Now the 3 months are over, I was logged out of all my devices. When I relogged, all my playlists, sogns, artists are gone. My account looks like it is brand new. Can I recover it?

  • Newbie
  • In December I've paid for the 3months premuim promotion. Now the 3 months are over, I was logged out of all my devices. When I relogged, all my playlists, sogns, artists are gone. My account looks li...
  • SergioDavid
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I've been charged $5.99 AUD on my account even though I only just started the 60 day free trial

I just started the 60 day free trial today, yet I've been charged $5.99 on my bank account, why have I been charged during the trial?

  • Newbie
  • I just started the 60 day free trial today, yet I've been charged $5.99 on my bank account, why have I been charged during the trial?
  • SergioDavid
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t connect to the app

Hey, when I try to connect to Spotify through the app it says that I can only use Spotify abroad for 14 days but I’m not abroad and there is a version to my country. Someone knows how to help?Thanks

  • Newbie
  • Hey,  when I try to connect to Spotify through the app it says that I can only use Spotify abroad for 14 days but I’m not abroad and there is a version to my country.  Someone knows how t...
  • SergioDavid
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change Email with Facebook Account

Salve a tutti, mi sono appena iscritto a Spotify Premium (versione di prova) facendo l'upgrade del mio account (prima utilizzavo Spotify Free). Guardando nelle informazioni del mio account noto però che l'email registrata è vecchia non corrisponde a ...

  • Visitor
  • Salve a tutti, mi sono appena iscritto a Spotify Premium (versione di prova) facendo l'upgrade del mio account (prima utilizzavo Spotify Free). Guardando nelle informazioni del mio account noto però ...
  • SergioDavid
  • Roadie
  • 874 Views
  • 1 replies
  • 0 likes
  • Account
  • 874 Views
  • 1 replies
  • 0 likes

Superuser Contribution attempting to enter payment information

Trying to update payment info. All works fine until month. System will not accept "month to expire''.

  • Newbie
  • Trying to update payment info.  All works fine until month.  System will not accept "month to expire''.
  • SergioDavid
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Incorrect (and slightly embarassing) top artists

Hi there On my spotify profile, my top artists are constantly wrong and feature artists I never listen to - and that don't feature in any of my playlists. Why is this happening and what can I do to fix it, it's starting to damage my street cred I hat...

  • Casual Listener
  • Hi there On my spotify profile, my top artists are constantly wrong and feature artists I never listen to - and that don't feature in any of my playlists. Why is this happening and what can I do to...
  • Macgyver7
  • Regular
  • 52083 Views
  • 84 replies
  • 17 likes
  • 52083 Views
  • 84 replies
  • 17 likes

408: Your contry doesn't match the one in your profile.

I'm from Iraq, my spotify account hasn't been opening because it is located in US in my profile... HELP!

  • Newbie
  • I'm from Iraq, my spotify account hasn't been opening because it is located in US in my profile... HELP!
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Account Hacked

Some smelly turk has been listening to horrible music on my account. It doesn't seem like he got access through my email so i have to wonder how it happened. It's not the first time either. I only use the desktop app.Can i add a security layer?

  • Casual Listener
  • Some smelly turk has been listening to horrible music on my account. It doesn't seem like he got access through my email so i have to wonder how it happened. It's not the first time either. I only us...
  • Luke
  • Spotify Star
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Meu spotify abre junto com o computador.

Estou tendo problemas ao iniciar meu computador, o spotify abre junto com o windows e já fui nas configurações dentro do programa e desativei, mas continua abrindo já reinstalei o spotify mas continua o mesmo problema. Não consigo de jeito NENHUM des...

  • Newbie
  • Estou tendo problemas ao iniciar meu computador, o spotify abre junto com o windows e já fui nas configurações dentro do programa e desativei, mas continua abrindo já reinstalei o spotify mas continu...
  • andrermarinho
  • Newbie
  • 10485 Views
  • 3 replies
  • 4 likes
  • 10485 Views
  • 3 replies
  • 4 likes

I need to delete an account so I can change my email!!!!!!!!!!

My primary email has a Spotify account on it that I do not use and my primary Spotify account is on an email that I do not use anymore and don’t have the information for! I need to delete the account on my main email so I can switch my main Spotify t...

  • Visitor
  • My primary email has a Spotify account on it that I do not use and my primary Spotify account is on an email that I do not use anymore and don’t have the information for! I need to delete the account...
  • IguanaSetup
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Switching from Facebook Account to Student Account

Hi, I'm Lisa, and I originally created my Spotify account through facebook during the promo for 3 months spotify is a dollar and now that period is over and I want to switch to the student account to get the discount. I can't unlink the account thoug...

  • Newbie
  • Hi, I'm Lisa, and I originally created my Spotify account through facebook during the promo for 3 months spotify is a dollar and now that period is over and I want to switch to the student account to...
  • Maxim
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Someone hacked my account!

Please help me through this one. I have been using my spotify account via facebook. Which i have noticed, there were some music in my downloads that i havent known or unfamilliar with. I have logged out already all my account from different devices. ...

  • Newbie
  • Please help me through this one. I have been using my spotify account via facebook. Which i have noticed, there were some music in my downloads that i havent known or unfamilliar with. I have logged ...
  • Maxim
  • Spotify Star
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Solved!! Cobro no reconocido

Hola, hace un momento he recibido una notificacion por un cargo de Spotify de $1,188.00 a mi tarjeta de credito. No se porque se esta realizando este cobro ya que en ningun momento autorice alguna compra. Carlos Xavier Jimenez

  • Casual Listener
  • Hola, hace un momento he recibido una notificacion por un cargo de Spotify de $1,188.00 a mi tarjeta de credito. No se porque se esta realizando este cobro ya que en ningun momento autorice alguna co...
  • DanielaB97
  • Newbie
  • 38053 Views
  • 104 replies
  • 2 likes
  • Other
    Premium
    Security
  • 38053 Views
  • 104 replies
  • 2 likes

Superuser Contribution Saved music keeps deleting itself

I am Premium member on Spotify.The Spotify app on my iPhone 6s kept deleting the music I saved for offline after a few days and then it would try download it again. I thought this might have been because my phone isn't the best, but just recently I b...

  • Visitor
  • I am Premium member on Spotify. The Spotify app on my iPhone 6s kept deleting the music I saved for offline after a few days and then it would try download it again. I thought this might have been b...
  • CAlbertSM
  • Music Fan
  • 782 Views
  • 3 replies
  • 1 likes
  • 782 Views
  • 3 replies
  • 1 likes

Random Characters as a Username

When I signed up for Spotify, it asked me to write a username. I put it as "Seventhcatalyst," and it shows up as so on the desktop player. However, on other synced devices like my phone and my PS4, as well as on the online Spotify website, it shows u...

  • Newbie
  • When I signed up for Spotify, it asked me to write a username. I put it as "Seventhcatalyst," and it shows up as so on the desktop player. However, on other synced devices like my phone and my PS4, a...
  • Horse_
  • Newbie
  • 11166 Views
  • 10 replies
  • 1 likes
  • Account
    Login
    Other
  • 11166 Views
  • 10 replies
  • 1 likes

Solved!! Remove Facebook from Spotify account.

i want to login using a spotify account and not facebook. i login using facebook and have a premium account. i dont want to lose my starred tracks and my playlists. is it possible to remove your facebook info and create a spotify account and keep sta...

  • Visitor
  • i want to login using a spotify account and not facebook. i login using facebook and have a premium account. i dont want to lose my starred tracks and my playlists.    is it possible to r...
  • shagrath
  • Casual Listener
  • 31560 Views
  • 19 replies
  • 0 likes
  • 31560 Views
  • 19 replies
  • 0 likes