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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078984 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078984 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49739 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49739 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146071 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146071 Views
  • 4840 replies
  • 118 likes

Desktop application will not accept pw that works on app and on spotify web page

I have no trouble logging into the Spotify iOS app or the spotify.com, using my email address and password. But the desktop app will not accept those log in credentials. I tried removing and reinstalling the desktop application and I changed my passw...

  • Newbie
  • I have no trouble logging into the Spotify iOS app or the spotify.com, using my email address and password.  But the desktop app will not accept those log in credentials.  I tried removing ...
  • Luke
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed my email

I no longer have access to the email address used when i set up my premium subscription. i now cant log back in any ideas? i dont want to create a new account as already paying for the other one and have couple of years of playlists etc set up....

  • Newbie
  • I no longer have access to the email address used when i set up my premium subscription. i now cant log back in any ideas? i dont want to create a new account as already paying for the other one and ...
  • Melody
  • Community Manager
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Email to Cancel Account

I created an account using an email that was eventually deleted. How do I cancel the account? Is there a number I can call?

  • Newbie
  • I created an account using an email that was eventually deleted.  How do I cancel the account?  Is there a number I can call?
  • Melody
  • Community Manager
  • 180 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't long into old account with Premium

I forgot my password for my account and have tried multiple time for several days to reset the password through my email and I am not receiving the email code to reset it. I keep refreshing my email and checking the spam folder and still do not have ...

  • Newbie
  • I forgot my password for my account and have tried multiple time for several days to reset the password through my email and I am not receiving the email code to reset it. I keep refreshing my email ...
  • Jemi
  • Spotify Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! My shared playlist is attached to an inactive account

Hi! I have created a shared playlist with an account that I do not use anymore. However, I would like to transfer the playlist to my new account. Are you able to help?

  • Newbie
  • Hi! 🙂     I have created a shared playlist with an account that I do not use anymore. However, I would like to transfer the playlist to my new account.    Are you able to he...
  • Maxim
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Cannot login

hello,i have a spotify premium being used on a Sonos and Spotify mobile.my username is fekish30 Now i have a new mobile, but it says that such account doesnt exists and thus i cannot login. Any ideas please on what to do?

  • Casual Listener
  • hello, i have a spotify premium being used on a Sonos and Spotify mobile. my username is fekish30   Now i have a new mobile, but it says that such account doesnt exists and thus i cannot log...
  • fekish1
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 348 Views
  • 2 replies
  • 0 likes

Can not login

Yesterday I upgraded my account to premium, also got a receipt for the order. Still, I''m not listed as premium member on my Iphone and I cannot use the premium features. What to do? Also, I can not log in from my computer. Nothing happens when I ent...

  • Newbie
  • Yesterday I upgraded my account to premium, also got a receipt for the order. Still, I''m not listed as premium member on my Iphone and I cannot use the premium features. What to do? &nbsp...
  • kejt_
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Asking About Sign in Use Email

I Try Sign in In the app But Email Which I use to login Can not be found ,Please give me a solution, Because at this time I can only login using username.

  • Newbie
  • I Try Sign in In the app But Email Which I use to login Can not be found ,Please give me a solution, Because at this time I can only login using username.
  • Jemi
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Little pop up message saying I can't listen abroad more than 14 days

Every time I try singing in a little pop up message says Enjoying your trip? To listen abroad more than 14 days tell us where your at at Spotify.com

  • Newbie
  • Every time I try singing in a little pop up message says Enjoying your trip? To listen abroad more than 14 days tell us where your at at Spotify.com
  • Maria_B
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Log in

I'm moving from my previous address and have bought a new Spotify Premium at 1/7/18. But i cant log in. I´m rejected with the message that my sSpotify is used by someone else. Apparently, Spotify think I´m still using my previous address.I have delet...

  • Newbie
  • I'm moving from my previous address and have bought a new Spotify Premium at 1/7/18. But i cant log in. I´m rejected with the message that my sSpotify is used by someone else. Apparently, Spotify thi...
  • 252 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 252 Views
  • 0 replies
  • 0 likes

Superuser Contribution I cannot login to spotify without Facebook - it does not recognize my email

When I try to login to spotify with my email and password, it does not let me. Spotify only lets me sign in using my Facebook credentials. I am trying to listen to music at work, and I cannot use facebook at work so I am not able to login to spotify....

  • Newbie
  • When I try to login to spotify with my email and password, it does not let me. Spotify only lets me sign in using my Facebook credentials. I am trying to listen to music at work, and I cannot use fac...
  • Jemi
  • Spotify Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 421 Views
  • 1 replies
  • 0 likes

Aus 2 Accounts EINEN machen???

Ich habe, warum auch immer 2 Accounts/Doppelaccounts! Ich hatte leider fuer den weniger genutzten/falschen und mir nicht richtig gelaeufigen Account "karstensteinke" die Aktion 12 Monate fuer 10 frei geschaltet, da dies nur ueber Web und nicht in der...

  • Newbie
  • Ich habe, warum auch immer 2 Accounts/Doppelaccounts! Ich hatte leider fuer den weniger genutzten/falschen und mir nicht richtig gelaeufigen Account "karstensteinke" die Aktion 12 Monate fu...
  • 124 Views
  • 0 replies
  • 0 likes
  • Account
  • 124 Views
  • 0 replies
  • 0 likes

Can't login!

I'm adding my Facebook username and password and I keep getting an error - it goes into the interface and then goes back to the login screen with an error "this username or password is incorrect (error code: 3). This worked yesterday fine, why wouldn...

  • Casual Listener
  • I'm adding my Facebook username and password and I keep getting an error - it goes into the interface and then goes back to the login screen with an error "this username or password is incorrect (err...
  • botara
  • Casual Listener
  • 92 Views
  • 1 replies
  • 0 likes
  • Login
  • 92 Views
  • 1 replies
  • 0 likes

I can't change my country profile

it's auto select my country is US ,but I'm live in Thailand. How I can change without pay somthing in payment method.

  • Newbie
  • it's auto select my country is US ,but I'm live in Thailand. How I can change without pay somthing in payment method.
  • iamandyhill
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant log in

I went offline in the android app then got logged out, now i cant log back in

  • Newbie
  • I went offline in the android app then got logged out, now i cant log back in
  • Melody
  • Community Manager
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Spotify account hacked

Ive gotten an email saying my email has been changed to some yopmail account. This was not me. How do i get it back?

  • Not applicable
  • Ive gotten an email saying my email has been changed to some yopmail account. This was not me. How do i get it back?
  • Maxim
  • Spotify Star
  • 1000 Views
  • 8 replies
  • 0 likes
  • Account
  • 1000 Views
  • 8 replies
  • 0 likes

Resetting my account

Is there a way to fully reset my account like its brand new again so I have no artists songs or playlists followed or saved I want to start all over my library is 100 percent full

  • Newbie
  • Is there a way to fully reset my account like its brand new again so I have no artists songs or playlists followed or saved I want to start all over my library is 100 percent full
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Birthday Wrong

The birthday on my account is wrong. It says I can only edit it on Facebook, yet the birthday on my Facebook account is correct. Help appreciated!

  • Casual Listener
  • The birthday on my account is wrong. It says I can only edit it on Facebook, yet the birthday on my Facebook account is correct. Help appreciated!
  • Jemi
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
  • 246 Views
  • 1 replies
  • 0 likes

forgot password. logged in by facebook accidently. cant get password reset email

ive been using spotify premium for a while now and havent had to put in a password. Just recently it asked me for a password and have forgotten it. I then clicked on log in by facebook and when it went through my library was completely gone. Now when...

  • Not applicable
  • ive been using spotify premium for a while now and havent had to put in a password. Just recently it asked me for a password and have forgotten it. I then clicked on log in by facebook and when it we...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Can't log in playstation 4

I was listening to my playlist on my ps4 and it logged me out automatically and won't let me log back in and I used my Facebook from my phone so why won't it let me listen/sync from my phone? (which clearly works)

  • Newbie
  • I was listening to my playlist on my ps4 and it logged me out automatically and won't let me log back in and I used my Facebook from my phone so why won't it let me listen/sync from my phone? (which ...
  • 103 Views
  • 0 replies
  • 0 likes
  • Login
  • 103 Views
  • 0 replies
  • 0 likes