Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76380 Views

28 replies

0 likes

  • 76380 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94207 Views

9 replies

2 likes

Account
Login
  • 94207 Views
  • 9 replies
  • 2 likes

I lost y premium account... I think

PlanPremiumCountryUS My Question or IssueToday, all my devices (desktop and phone) asked me to login to spotify, but I couldn't, then I tried to reset the password but the app (web and android) gave me an error saying the email did not exist!!! Then ...

Visitor

Plan Premium Country US    My Question or Issue Today, all my devices (desktop and phone) asked me to login to spotify, but I couldn't, then I tried to reset the password but the app ...

Billy-J

Spotify Star

569 Views

5 replies

0 likes

Login
Premium
  • 569 Views
  • 5 replies
  • 0 likes

spotify artist page

If i got a spotify artist page via distrokid, how long should it take until i can claim that profile?

Newbie

If i got a spotify artist page via distrokid, how long should it take until i can claim that profile?

Maxim

Spotify Star

686 Views

1 replies

0 likes

Account
  • 686 Views
  • 1 replies
  • 0 likes

Cuenta Hackeada/Hacked account

Alguien tendra el mismo problema?El hacker se conecta a travez de Spotify Connect sin que yo este conectado por wifi o compartiendo internet a travez de mi dispositivo movil. Ya verifique que mi celular o computadora no esten conectados a una red que...

Newbie

  Alguien tendra el mismo problema? El hacker se conecta a travez de Spotify Connect sin que yo este conectado por wifi o compartiendo internet a travez de mi dispositivo movil. Ya verifique q...

musicajet

Composer

1479 Views

1 replies

0 likes

Account
Security
  • 1479 Views
  • 1 replies
  • 0 likes

[Account] E-mail changed without my permission

PlanPremiumCountry BrazilDeviceXiomi mi A1Operating SystemAndroid Oreo My Question or Issue Hello Guys,Today I recivied an e-mail telling me that my Spotify e-mail account was changed. But I'm did not this request. I think someone was trying to stole...

Visitor

Plan Premium Country  Brazil Device Xiomi mi A1 Operating System Android Oreo   My Question or Issue  Hello Guys, Today I recivied an e-mail telling me that my Spotif...

Billy-J

Spotify Star

2017 Views

4 replies

0 likes

Account
Login
Security
  • 2017 Views
  • 4 replies
  • 0 likes

New Phishing EMAIL Philippines Targetted!

    You can see the whole story here: [Snipped]

Newbie

    You can see the whole story here: [Snipped]

EthanS1

Community Legend

713 Views

1 replies

0 likes

Account
Other
Security
Subscription
  • 713 Views
  • 1 replies
  • 0 likes

Web Player ''Sorry couldn't find that''

Hi! So I've been trying to log in spotify's web player and everytime that I log in it says ''sorry couldnt find that''. I use google chrome and I had previously use spotify web player on it so I really dont know what couldve happened for it to stop w...

Casual Listener

Hi! So I've been trying to log in spotify's web player and everytime that I log in it says ''sorry couldnt find that''. I use google chrome and I had previously use spotify web player on it so I real...

Billy-J

Spotify Star

3430 Views

3 replies

0 likes

Account
Login
Premium
  • 3430 Views
  • 3 replies
  • 0 likes

Access denied reach max offline devices for download?

PlanFamily PremiumCountry CanadaDevicePC, Samsug note 3Operating Systemwindow 10 My Question or Issue I can't download my local files. It said i had reach max offline devices for download so the access had been deined can some one reset my offline de...

Casual Listener

Plan Family Premium Country  Canada Device PC, Samsug note 3 Operating System window 10   My Question or Issue  I can't download my local files. It said i had reach max offli...

Noah

Spotify Star

1819 Views

5 replies

0 likes

Account
Other
Premium
  • 1819 Views
  • 5 replies
  • 0 likes

Switched accounts, tried deleting facebook and old account - old account still visible

PlanPremiumCountry -Devicenot of importanceOperating Systemnot of importance My Question or Issue:I wanted to delete my facebook account, while also switching from my spotify account connected to facebook to my older account without a facebook connec...

Casual Listener

Plan Premium Country  - Device not of importance Operating System not of importance   My Question or Issue: I wanted to delete my facebook account, while also switching from my sp...

Loxer

Community Legend

609 Views

3 replies

0 likes

Account
Login
Other
Subscription
  • 609 Views
  • 3 replies
  • 0 likes

Account doesnt exist??

My Question or Issuei logged out of my account (Angus_Murphy) a few days ago in a vain attempt to fix an audio issue, only for spotify to say that my account doesnt exist. ive gotten the correct username and password, and my old account works on my d...

Casual Listener

    My Question or Issue i logged out of my account (Angus_Murphy) a few days ago in a vain attempt to fix an audio issue, only for spotify to say that my account doesnt exist. ive gotte...

user-removed

Not applicable

1159 Views

3 replies

0 likes

Account
Login
  • 1159 Views
  • 3 replies
  • 0 likes

Mudança forma de pagamento

Estou tentando a alguns dias alterar a forma de pagamento e não consigo. Ao inserir um novo cartão, dá erro. Já tentei 2 cartões diferentes e não obtive êxito. Todos os cartões que tentei usar são compatíveis com os requisitos do Spotify.

Newbie

Estou tentando a alguns dias alterar a forma de pagamento e não consigo. Ao inserir um novo cartão, dá erro. Já tentei 2 cartões diferentes e não obtive êxito. Todos os cartões que tentei usar são co...

Bittencourt

Spotify Star

689 Views

1 replies

0 likes

Account
  • 689 Views
  • 1 replies
  • 0 likes

Solved!! Changing country

PlanPremiumCountry UKDevice(iPhone 7)Operating System(iOS 10) My Question or IssueI have just moved back to the UK but in order to change my country onto my account Spotify says I need to cancel my subscription, that does not make sense at all. I am ...

Newbie

Plan Premium Country  UK Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I have just moved back to the UK but in order to change my country onto my account Spot...

_Bellagio_

Gig Goer

821 Views

3 replies

0 likes

Account
Premium
Subscription
  • 821 Views
  • 3 replies
  • 0 likes

Corrupted Daily Mix 2

Since a few days I have a problem with my Daily Mix 2 playlist, that only has two songs, no image preview, and if I try and listen to the songs it never loads anything else.Also, these two songs does not match my music taste, so I think the issue is ...

Casual Listener

Since a few days I have a problem with my Daily Mix 2 playlist, that only has two songs, no image preview, and if I try and listen to the songs it never loads anything else. Also, these two songs do...

Loxer

Community Legend

631 Views

1 replies

0 likes

Other
Premium
  • 631 Views
  • 1 replies
  • 0 likes

Superuser Contribution Security Risk With Spotify Connect

I've realized there is a security risk with Spotify Connect; once a person connects their personal device (cell phone, tablet etc) to a Spotify enabled TV/receiver/speaker, they are able to play their Spotify over your system from ANYWHERE IN THE WOR...

Regular

I've realized there is a security risk with Spotify Connect; once a person connects their personal device (cell phone, tablet etc) to a Spotify enabled TV/receiver/speaker, they are able to play thei...

Lukkysam

Newbie

2796 Views

2 replies

3 likes

Login
Other
Security
  • 2796 Views
  • 2 replies
  • 3 likes

Username changed, playlists lost

Today I tried to load up spotify on my pc and couldn't log in (using correct password). I tried to reset but it wouldn't recognise my username. I have had the same name for a long time on spotify. It seems my username was changed to a bunch of number...

Newbie

     Today I tried to load up spotify on my pc and couldn't log in (using correct password). I tried to reset but it wouldn't recognise my username. I have had the same name for&nbsp...

Billy-J

Spotify Star

434 Views

1 replies

0 likes

Account
  • 434 Views
  • 1 replies
  • 0 likes

Solved!! Swap back to sweden

Soo im in Costa Rica an my premium ended. And to play with Free i had to change country soo i swaped from Sweden to CR. And now i want to buy premium again but i cant beacuse the payment does not work while my country is set to Cr. And now i cannot s...

Newbie

Soo im in Costa Rica  an my premium ended. And to play with Free i had to change country soo i swaped from Sweden to CR. And now i want to buy premium again but i  cant beacuse the payment ...

Maxim

Spotify Star

785 Views

1 replies

0 likes

Account
  • 785 Views
  • 1 replies
  • 0 likes

Single released (please help!!!!)

ok so here's the thing: I posted a song via TuneCore on Spotify. The thing is that I (my fault) didn't look if there was already any other artist out there that had the same artist name as me. So I uploaded my song, and the thing is that there was so...

Newbie

ok so here's the thing: I posted a song via TuneCore on Spotify. The thing is that I (my fault) didn't look if there was already any other artist out there that had the same artist name as me. S...

SchoolOfWonders

Newbie

411 Views

1 replies

0 likes

Account
  • 411 Views
  • 1 replies
  • 0 likes

Paying for free account since 12-2016

NPlanFree/PremiumCountry : Netherlands DeviceIphone My Question or Issue I am not a Spotify user but i have registered ones on a free trial. Now i see on my bank account that i pay €9,99 since 12-2016 monthly. I only use one email adress since 10 yea...

Newbie

NPlan Free/Premium Country : Netherlands   Device Iphone   My Question or Issue  I am not a Spotify user but i have registered ones on a free trial. Now i see on my bank accoun...

Noah

Spotify Star

435 Views

1 replies

0 likes

Account
  • 435 Views
  • 1 replies
  • 0 likes

Account Address

Hey guys! I created my account with facebook login, and I'am an owner in family group, and I would like to ask where can I check what is my address.At my profile blank I only see "Address:"

Visitor

  Hey guys!   I created my account with facebook login, and I'am an owner in family group, and I would like to ask where can I check what is my address. At my profile blank I only see "...

Noah

Spotify Star

490 Views

1 replies

0 likes

Account
  • 490 Views
  • 1 replies
  • 0 likes

Account Hacked on Main account, no email no password

My Main account just got hacked and the emial aswell as password got changed to something else. I am writing this from another account since i cant log in anymore, and email help wont come soon. I can give full proof and information of my main accoun...

Newbie

My Main account just got hacked and the emial aswell as password got changed to something else. I am writing this from another account since i cant log in anymore, and email help wont come soon. I ca...

Billy-J

Spotify Star

498 Views

1 replies

0 likes

Account
Login
Security
  • 498 Views
  • 1 replies
  • 0 likes