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Please see below the most popular frequently asked questions.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078351 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078351 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49601 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49601 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1145878 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1145878 Views
  • 4840 replies
  • 118 likes

Spotify Stations app iOS for family plan members

I have a family plan with Premium access and the users on that account are able to use those premium features in the standard Spotify app and player. One of my family members downloaded the Spotify Stations app in iOS and logged in with that same acc...

  • Newbie
  • I have a family plan with Premium access and the users on that account are able to use those premium features in the standard Spotify app and player. One of my family members downloaded the Spotify S...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 284 Views
  • 1 replies
  • 0 likes

Log in help

Is there a way to view your email account or username (not display name) in the app? I've tried searching the in app Settings and cannot find that info. I am trying to log in on my desktop app or online and can't remember which email account I use fo...

  • Not applicable
  • Is there a way to view your email account or username (not display name) in the app? I've tried searching the in app Settings and cannot find that info. I am trying to log in on my desktop app or onl...
  • user-removed
  • Not applicable
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
  • 334 Views
  • 1 replies
  • 0 likes

Cannot sign up nor reset password

When I tried to sign up I got an error that an account with my email already exists. However when I tried to reset the password I got an error that there are no accounts with my email registered. I'm not sure what are my next steps here.

  • Visitor
  • When I tried to sign up I got an error that an account with my email already exists. However when I tried to reset the password I got an error that there are no accounts with my email registered. I'm...
  • Billy-J
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Can't change my email address

I would like to change my email. I navigated through the typical channels. https://www.spotify.com/au/account/profile/ and pressed the Edit Profile button. For which im presented with a form where all the fields are grayed out. I did find a post sayi...

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  • Newbie
  • I would like to change my email. I navigated through the typical channels. https://www.spotify.com/au/account/profile/ and pressed the Edit Profile button.   For which im presented with a form...
  • Benlee12123b
  • Composer
  • 2629 Views
  • 2 replies
  • 0 likes
  • Account
  • 2629 Views
  • 2 replies
  • 0 likes

Lost Playlist

Hello,I had a playlist a year ago (2019) and I think around November or December it just disappeared. I'm pretty sure I didn't delete it myself, since there was absolutely no reason for that. I am aware of the Restore-Playlist-Feature, but it doesn't...

  • Casual Listener
  • Hello, I had a playlist a year ago (2019) and I think around November or December it just disappeared. I'm pretty sure I didn't delete it myself, since there was absolutely no reason for that. I am ...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 3 replies
  • 0 likes
  • Account
  • 378 Views
  • 3 replies
  • 0 likes

Premium account not activated

My account is not active PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,I WANT MY ACCOUNT ACTIVATED NOW

  • Visitor
  • My account is not active  Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,I WANT MY ACCOUNT ACTIVATE...
  • Billy-J
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Premium
  • 260 Views
  • 1 replies
  • 0 likes

Want to setup a new DUO account for spouse but they are already belong to a current family account?

Newlyweds here! Have purchased a new premium DUO account for husband and I but my husband is currently part of a family account. I want to send him the invite to join our new DUO account but will that bring along all of his playlists etc. - we don't ...

  • Visitor
  • Newlyweds here! Have purchased a new premium DUO account for husband and I but my husband is currently part of a family account. I want to send him the invite to join our new DUO account but will tha...
  • Billy-J
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • Account
  • 447 Views
  • 1 replies
  • 0 likes

Password and suspicious activity

So I received an email from Spotify telling me they had changed my password due to suspicious activity. I didn't click any link to avoid phishing, I just opened the app and it asked me to login, and my password didn't work anymore, so I assumed the e...

  • Casual Listener
  • So I received an email from Spotify telling me they had changed my password due to suspicious activity. I didn't click any link to avoid phishing, I just opened the app and it asked me to login, and ...
  • Benlee12123b
  • Composer
  • 753 Views
  • 3 replies
  • 0 likes
  • Account
  • 753 Views
  • 3 replies
  • 0 likes

can not change my mail and info. prohibition sign

hi i am a family member and i can not change my mail (and all the other informations on my profile) of spotify. I see a prohibition sign on my info. The mail will be deleted soon, and I can not access it anymore. My account was not linked to my faceb...

  • Newbie
  • hi i am a family member and i can not change my mail (and all the other informations on my profile) of spotify. I see a prohibition sign on my info. The mail will be deleted soon, and I can not acces...
  • Benlee12123b
  • Composer
  • 244 Views
  • 2 replies
  • 0 likes
  • Account
  • 244 Views
  • 2 replies
  • 0 likes

Solved!! Spotify won't recognize my Google account

PlanFreeCountryUSDeviceMotorola Z2 Play, Windows 10 PCMy Question or IssueSometime between Saturday, October 24th, and Monday, October 26th, the Spotify app on my phone logged off my main account without my consent. My account was about 2 weeks old b...

  • Casual Listener
  • Plan Free Country US Device Motorola Z2 Play, Windows 10 PC My Question or Issue Sometime between Saturday, October 24th, and Monday, October 26th, the Spotify app on my phone logged off my ma...
  • Jose_M
  • Spotify Star
  • 891 Views
  • 3 replies
  • 1 likes
  • Account
    Free
    Login
  • 891 Views
  • 3 replies
  • 1 likes

Couldn't Login to Account and Now it is just GONE

PlanFreeCountryUSA My Question or IssueThis is a new account because I couldn't login using my original account. My original account was hufflepuffgwen. I tried logging in about a month ago and it said the username and password didn't match. I reset ...

  • Visitor
  • Plan Free Country USA   My Question or Issue This is a new account because I couldn't login using my original account. My original account was hufflepuffgwen. I tried logging in about a mo...
  • Daai_Guitar_Ou
  • Music Fan
  • 405 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 405 Views
  • 2 replies
  • 0 likes

Superuser Contribution List of friends I'm following not working

PlanPremiumCountry DeviceiPhone and laptopOperating SystemIOS 14.1 and windows 10 My Question or Issuewhen I try to open my list of friends that I'm following, an error occurs. On my phone it says "something went wrong. Have another go?" while on my ...

  • Visitor
  • Plan Premium Country   Device iPhone and laptop Operating System IOS 14.1 and windows 10   My Question or Issue when I try to open my list of friends that I'm following, an error ...
  • Alex
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium
  • 220 Views
  • 1 replies
  • 0 likes

Same ISRC for Remastered Song

Hi, as part of an album, I uploaded a remastered version of a previously released single using the same ISRC code for both. I'm wondering if, based on the songs sharing an ISRC, the remastered version will appear on the album or be replaced by the al...

  • Casual Listener
  • Hi, as part of an album, I uploaded a remastered version of a previously released single using the same ISRC code for both. I'm wondering if, based on the songs sharing an ISRC, the remastered versio...
  • HTNYC
  • Casual Listener
  • 576 Views
  • 2 replies
  • 0 likes
  • Account
  • 576 Views
  • 2 replies
  • 0 likes

Spotify for Artists

Someone has claimed my Spotify for artists account. How do I get it back? Or at least remove my music from their account and onto my own.

  • Visitor
  • Someone has claimed my Spotify for artists account. How do I get it back? Or at least remove my music from their account and onto my own.
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just want to be able to change my Spotify email

I no longer have access to the email address on my account. I can't change it because my Spotify account is connected to Facebook. Changing the email on Facebook doesn't change the email on Spotify. Contacting Spotify is useless because they will jus...

  • Regular
  • I no longer have access to the email address on my account. I can't change it because my Spotify account is connected to Facebook. Changing the email on Facebook doesn't change the email on Spotify. ...
  • Jeremy
  • Moderator
  • 855 Views
  • 8 replies
  • 4 likes
  • Account
    Free
  • 855 Views
  • 8 replies
  • 4 likes

transfer profiles

Is there any way that a spotify employee can help me transfer my spotify library (my playlists and saved albums) to a new profile with no followers?

  • Not applicable
  • Is there any way that a spotify employee can help me transfer my spotify library (my playlists and saved albums) to a new profile with no followers?
  • Billy-J
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
  • 236 Views
  • 1 replies
  • 0 likes

Spotify artist: Cannot playback posted tracks

I’ve tried everything in the past threads and google searches to get tracks that I posted on Spotify through distrokid to play. I can’t even click the cover art to pick a song in a new window. So far:- I have emailed distrokid: response was to try re...

  • Regular
  • I’ve tried everything in the past threads and google searches to get tracks that I posted on Spotify through distrokid to play.  I can’t even click the cover art to pick a song in a new window. ...
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Help
    support
    Technical Support
  • 245 Views
  • 1 replies
  • 0 likes

my uncle(rip) spotify account

my uncle rip, what will happen to the spotify account should be shared with his family

  • Visitor
  • my uncle rip, what will happen to the spotify account should be shared with his family  
  • Maxim
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Change Display Name

PlanFreeCountryIndiaDeviceRedmi 6Operating SystemAndroid 8.1.0 My Question or Issue I am trying to change my initial profile name using the following methodhttps://support.spotify.com/in/article/change-my-username/ But my profile name is not appearin...

  • Visitor
  • Plan Free Country India Device Redmi 6 Operating System Android 8.1.0   My Question or Issue   I am trying to change my initial profile name using the following method https://s...
  • Alex
  • Moderator
  • 342 Views
  • 4 replies
  • 1 likes
  • Account
  • 342 Views
  • 4 replies
  • 1 likes

I cannot receive email verification from Spotify

I've signed up for a Spotify new account, and I've not received the email confirmation to verify my email...I've waited for more 24 hours and nothing yet, is there a bug or Spotify do not send email verifications anymore?

  • Casual Listener
  • I've signed up for a Spotify new account, and I've not received the email confirmation to verify my email... I've waited for more 24 hours and nothing yet, is there a bug or Spotify do not send emai...
  • NameTakenEatMyD
  • Casual Listener
  • 7467 Views
  • 7 replies
  • 4 likes
  • Account
    Free
    Other
  • 7467 Views
  • 7 replies
  • 4 likes