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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653989 Views

13 replies

4 likes

Account
  • 653989 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734468 Views

18 replies

29 likes

  • 734468 Views
  • 18 replies
  • 29 likes

BEING CHARGED FOR A PREMIUM ACCOUNT, BUT ONLY ABLE TO LISTEN TO THE FREE VERSION

I have a free account with Spotify and I had tried to sign up with premium and it never worked. I gave my credit card information and I am being charged without any access to a premium account. HOW DO I GET IN TOUCH WITH A CUSTOMER REP?!

Newbie

I have a free account with Spotify and I had tried to sign up with premium and it never worked.  I gave my credit card information and I am being charged without any access to a premium account....

JackBeau

Composer

1001 Views

1 replies

0 likes

  • 1001 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 accounts with the same username

Hey, i buy the premium version with the mail *snip* and then I found out that there is another account wich log on with my Facebook.i can’t log in in the computer only with web but I can’t delete this account.idk why

Visitor

Hey,    i buy the premium version with the mail *snip*  and then I found out that there is another account wich log on with my Facebook. i can’t log in in the computer  only ...

Alfredo

Roadie

624 Views

3 replies

0 likes

  • 624 Views
  • 3 replies
  • 0 likes

my followers and who I follow

I am having trouble with who I am following. It says on the right hand side 8days ago when I am being told they are listening now.........and they are saying the same about me. please help I like to see wht my friends are listening too and the same w...

Regular

I am having trouble with who I am following. It says on the right hand side 8days ago when I am being told they are listening now.........and they are saying the same about me. please help I like to ...

JackBeau

Composer

1204 Views

1 replies

0 likes

Account
Premium
  • 1204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with connecting with Facebook

Hi, i just created a new login and I’m trying to connect with Facebook so I can connect with friends and have my profile linked. Having trouble: it’s saying “you’ve previously logged in with Facebook”. I click continue but it doesn’t do anything. I a...

Newbie

Hi,  i just created a new login and I’m trying to connect with Facebook so I can connect with friends and have my profile linked. Having trouble: it’s saying “you’ve previously logged in with F...

JulianA_Bogota

Roadie

413 Views

1 replies

0 likes

Account
Login
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm in Germany with a German IP address but can't change country in my profile (formerly GB)

Hi, I moved to Germany one month ago. Tried to update my account from GB to Germany but 'Edit Profile' is locked to GB. Can't change my payment method due to that either. How can I change this?

Newbie

Hi,   I moved to Germany one month ago. Tried to update my account from GB to Germany but 'Edit Profile' is locked to GB. Can't change my payment method due to that either. How can I chan...

Alfredo

Roadie

643 Views

1 replies

0 likes

Account
  • 643 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unrecognized spotify fee on credit card

On May 6th I've received an email reporting that my student discount would be ending on the following days. However, I didn't had time to renew it at that moment. Then, last sunday, May 13th, I received a monthly fee discount on my credit card with t...

Casual Listener

On May 6th I've received an email reporting that my student discount would be ending on the following days. However, I didn't had time to renew it at that moment.   Then, last sunday, May 13th...

Melody

Spotify

1288 Views

3 replies

0 likes

Account
  • 1288 Views
  • 3 replies
  • 0 likes

Is someone else using my account?

So, it started when random playlists of songs were being added. Playlists such as "Songs for Davide". I kept deleting them, but they always returned after a few days. Now, while at work and using the Web Player, I noticed that the albums "Butterfly E...

Regular

So, it started when random playlists of songs were being added. Playlists such as "Songs for Davide". I kept deleting them, but they always returned after a few days.   Now, while at work and ...

Maxim

Spotify Star

427 Views

1 replies

0 likes

Security
  • 427 Views
  • 1 replies
  • 0 likes

Aucune connexion internet détectée

Bonjour, Depuis quelques jours je n'arrive plus à écouter de la musique sur le PC de mon travail (avec mes identifiants).J'ai un message d'erreur comme quoi il n'y a "pas de connexion internet détectée : erreur 4"Pourtant je suis bien connectée à int...

Newbie

Bonjour,   Depuis quelques jours je n'arrive plus à écouter de la musique sur le PC de mon travail (avec mes identifiants). J'ai un message d'erreur comme quoi il n'y a "pas de connexion inte...

RobotWarrior

Composer

41505 Views

1 replies

2 likes

  • 41505 Views
  • 1 replies
  • 2 likes

Superuser Contribution "You bought Spotify Premium before, so you aren't eligible for this $0.99 offer"

Is this how Spotify treats their customers? If you have bought Premium before, you may not have the $0.99 offer?My friend recently received an email regarding the $0.99 offer, so I went to check, saw it, logged in, and, "Unfortunately you aren't elig...

Regular

Is this how Spotify treats their customers? If you have bought Premium before, you may not have the $0.99 offer? My friend recently received an email regarding the $0.99 offer, so I went to check, s...

Aimee_T

Roadie

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes

Playlists gone...

Hello, A while ago i realized that i have been logged out from spotify on my iphone and on my mac. I didn't remember the password so i changed it. It was the exactly the same mailadress. When i was logged in i could't see any of my playlist and i did...

Casual Listener

Hello,   A while ago i realized that i have been logged out from spotify on my iphone and on my mac. I didn't remember the password so i changed it. It was the exactly the same mailadress. Whe...

Hadezzman

Casual Listener

464 Views

2 replies

0 likes

  • 464 Views
  • 2 replies
  • 0 likes

Paid for Premium but only have been getting the Plain service for 2 years now

How do I rectify this ?I cannot find out how to get help with contacting . I have been billed for over two years for a Prremium service - but am not getting it !

Newbie

How do I rectify this ? I cannot find out  how to get help with contacting . I have been billed for over two years for a  Prremium service - but am not getting it !

Alathea

Newbie

401 Views

1 replies

0 likes

Premium
  • 401 Views
  • 1 replies
  • 0 likes

Playlists are gone?! :(

Hi, all my playlists are gone Only strange music and lists that are not mine.. Please help!

Newbie

Hi, all my playlists are gone 😞 Only strange music and lists that are not mine.. Please help!  

nathentat

Newbie

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desvincular cuenta de PlayStation, Necesito Ayuda :(.

Tengo un problema, eh intentado vincular mi cuenta de Spotify a mi cuenta de PlayStation, pero me da un recuadro que dice lo siguiente: "Es imposible vincular tu cuenta de Spotify con tu cuenta de PlayStation, ya que ésta, está vinculada a otra cuent...

Casual Listener

Tengo un problema, eh intentado vincular mi cuenta de Spotify a mi cuenta de PlayStation, pero me da un recuadro que dice lo siguiente: "Es imposible vincular tu cuenta de Spotify con tu cuenta de Pl...

rxe84-_eoa2wd

Newbie

5888 Views

5 replies

0 likes

  • 5888 Views
  • 5 replies
  • 0 likes

Account

Hi my name is Camille Clark and I think last month I put in to cancel and they just charged my account today and it made my account overdraft so I can somebody get back to me and can you see if you can get that put back on my account because now I kn...

Newbie

Hi my name is Camille Clark and I think last month I put in to cancel and they just charged my account today and it made my account overdraft so I can somebody get back to me and can you see if you c...

Maxim

Spotify Star

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Payment and recepit.

Kindly issue a receipt upon accepting payment through debit card deduction. Receive sms on mobile. Transaction detail PO5B1AC.

Newbie

Kindly issue a receipt upon accepting payment through debit card deduction.  Receive sms on mobile.  Transaction detail PO5B1AC. 

Noah

Spotify Star

811 Views

1 replies

0 likes

  • 811 Views
  • 1 replies
  • 0 likes

Problema con la actividad de mis amigos.

Buenas noches, el motivo de este correo es para informar un pequeño problema, pues la iniciar sesion en mi perfil de Spotify, no puedo ver la actividad de mis amigos, aparece que los tengo agregados, sin embargo dice que su conexion fue hace 13 dias ...

Newbie

Buenas noches, el motivo de este correo es para informar un pequeño problema, pues la iniciar  sesion en mi perfil de Spotify, no puedo ver la actividad de mis amigos, aparece que los tengo agre...

hhvr5qfv-s_u

Casual Listener

8216 Views

12 replies

26 likes

  • 8216 Views
  • 12 replies
  • 26 likes

Can't login on my android app

I'm having trouble login in the app with my android phone. All OK for the login on the website, but nothing on the app. I've tried to change de pass several times already. Anyone can help?

Casual Listener

I'm having trouble login in the app with my android phone. All OK for the login on the website, but nothing on the app. I've tried to change de pass several times already. Anyone can help?

joanabcorreia

Casual Listener

446 Views

3 replies

0 likes

  • 446 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo acceder a premium familiar .

No puedo acceder a premion familiar ya elimine otra cuenta q tenia abierta, pero igual no me deja ser parte de premium familiar . Que debo hacer?

Newbie

No puedo acceder a premion familiar ya elimine otra cuenta q tenia abierta, pero igual no me deja ser parte de premium familiar . Que debo hacer? 

Alfredo

Roadie

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo acceder a mi cuenta en mi celular, mensaje de modo offline

Hola, necesito su ayuda por favor. Intento entrar en mi cuenta por medio de mi celular aún cuando está conectado a internet menciona que necesito conectarme porque mi cuenta aparece offline.

Newbie

Hola, necesito su ayuda por favor. Intento entrar en mi cuenta por medio de mi celular aún cuando está conectado a internet menciona que necesito conectarme porque mi cuenta aparece offline.

Millerguz

Visitor

688 Views

2 replies

0 likes

  • 688 Views
  • 2 replies
  • 0 likes