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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80278 Views

28 replies

0 likes

  • 80278 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

99518 Views

9 replies

2 likes

Account
Login
  • 99518 Views
  • 9 replies
  • 2 likes

I don’t know my email address for log in

My Question or Issue Hey guys. I’m going to be billed soon and it seems the email address I used to log into Spotify isn’t the one I have premium on. I know a little bit about my username and the debit card I use to pay for the account with. Is there...

Newbie

  My Question or Issue   Hey guys. I’m going to be billed soon and it seems the email address I used to log into Spotify isn’t the one I have premium on. I know a little bit about my use...

Loxer

Community Legend

954 Views

1 replies

0 likes

Account
  • 954 Views
  • 1 replies
  • 0 likes

Solved!! Because of Spotify Connect anyone could use my account?

PlanPremiumCountryCanadaDeviceXbox One, Surface Pro and Amazon Echo devicesOperating SystemWindows 10 My Question or IssueHi,Since I move in an house all inclusive, I share the same Wi-Fi! Since that, I see lot of song in my history I never never lis...

Casual Listener

Plan Premium Country Canada Device Xbox One, Surface Pro and Amazon Echo devices Operating System Windows 10   My Question or Issue Hi, Since I move in an house all inclusive, I share...

Keanu_C

Community Legend

790 Views

3 replies

0 likes

Account
Premium
Security
  • 790 Views
  • 3 replies
  • 0 likes

I don't have a home button

In my Spotify app on my windows computer, I don't have a home button. My friend has one on her computer though, I only have browser and radio. She has also said she never sees my acitivity on Spotify. I have played music on and don't have it on priva...

Casual Listener

In my Spotify app on my windows computer, I don't have a home button. My friend has one on her computer though, I only have browser and radio. She has also said she never sees my acitivity on Spotify...

Loxer

Community Legend

1816 Views

3 replies

0 likes

Account
Other
Premium
  • 1816 Views
  • 3 replies
  • 0 likes

Redeem premium gift card but my account still free

I bought a premium gift card and... when I used this all is okay, but my account subscription stills freePlanFree/PremiumCountry DeviceGalaxy S6Android Nougat My Question or Issue

Newbie

I bought a premium gift card and... when I used this all is okay, but my account subscription stills free Plan Free/Premium Country   Device Galaxy S6 Android Nougat   My Question ...

Xtinescapism

Regular

565 Views

2 replies

0 likes

Account
Premium
  • 565 Views
  • 2 replies
  • 0 likes

Annuler abonnement

bonjour,J'aimerais annuler un assai gratuit mais j'ai oublie le mot de passe et l'adresse email.J'ai essaye tout les email que je dispose.Que faire?Merci

Newbie

bonjour, J'aimerais annuler un assai gratuit mais j'ai oublie le mot de passe et l'adresse email. J'ai  essaye tout les email que je dispose. Que faire? Merci

Xtinescapism

Regular

587 Views

2 replies

0 likes

  • 587 Views
  • 2 replies
  • 0 likes

Fake Account

Hello there. My name is fake accounts. Can you close them?

Casual Listener

Hello there. My name is fake accounts. Can you close them?

Loxer

Community Legend

2442 Views

6 replies

0 likes

Account
Free
Security
  • 2442 Views
  • 6 replies
  • 0 likes

Cannot recover password due to old email address

My Question or Issue Hi, I have a problem with loggining in to Spotify. I don't remember the password but unfortunately I can't recover it because the email account that is associated with my Spotify account is no longer valid and I can't access it. ...

Visitor

My Question or Issue  Hi, I have a problem with loggining in to Spotify. I don't remember the password but unfortunately I can't recover it because the email account that is associated with my ...

Loxer

Community Legend

1169 Views

1 replies

0 likes

Account
Login
  • 1169 Views
  • 1 replies
  • 0 likes

why can't people follow me?

PlanPremiumUSA DeviceiPhoneOperating SystemiOS10 My Question or Issue I invited people to listen to my first public playlist and they said they cannot follow me. I indeed tried to sign on as someone else and you can see my profile but there is no but...

Casual Listener

Plan Premium USA   Device iPhone Operating System iOS10   My Question or Issue  I invited people to listen to my first public playlist and they said they cannot follow me. I ...

Noah

Spotify Star

12110 Views

3 replies

0 likes

Account
Other
  • 12110 Views
  • 3 replies
  • 0 likes

Spotify (Premium) OFFLINE (code 4) but I'm online (?!)

My Spotify (Premium) is OFFLINE (code 4) but I'm online (?!)I tried everything (clear offline devices, restart, new installation) already ... PLEASE help!

Newbie

My Spotify (Premium) is OFFLINE (code 4) but I'm online (?!) I tried everything (clear offline devices, restart, new installation) already ... PLEASE help!

Ryko

Music Fan

845 Views

1 replies

0 likes

Premium
  • 845 Views
  • 1 replies
  • 0 likes

Se me cobro dos veces spotify para estudiantes

Vi una publicacion de Spotify para estudiantes, entonces meti mi tarjeta, llene el formulario y subi una imagen de comprobacion, al terminar revise en mi tarjeta y me habian cobrado ya $49 para el dia siguiente me llego un correo de aceptacion que me...

Newbie

Vi una publicacion de Spotify para estudiantes, entonces meti mi tarjeta, llene el  formulario y subi una imagen de comprobacion, al terminar revise en mi tarjeta y me habian cobrado ya $49 para...

osornios

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

DESVINCULE FB Y PERDI TODO

Hola hace un rato desvincule mi cuenta de fb para poder entrar sin el FB, y cuando volvi a entrar con el email entre a la cuenta pero sin mis playlist pero ellos estan pero los veo como si fueran agenos que puedo hacer ayuda estoy muy triste mil grac...

Newbie

Hola hace un rato desvincule mi cuenta de fb para poder entrar sin el FB, y cuando volvi a entrar con el email entre a la cuenta pero sin mis playlist 😞 pero ellos estan pero los veo como si fueran ...

osornios

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Invitación no completada

Hola.me pueden ayudar? Estoy viviendo con mis familiares por lo que me too me envió invitación para Spotify Premium familiar. Todo va bien en a suscripción pero al final me manda un mensaje de que sólo puedo cambiar de plan una vez al año. El detalle...

Newbie

Hola.me pueden ayudar? Estoy viviendo con mis familiares por lo que me too me envió invitación para Spotify Premium familiar. Todo va bien en a suscripción pero al final me manda un mensaje de que só...

osornios

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

EL BUSCADOR NO ENCUENTRA MI USUARIO. ¿HAY SOLUCIÓN?

Tengo una cuenta free en la que el nombre de usuario es "mi nombre" y al no estar vinculada la cuenta con Facebook quien quería encontrarme a través del motor de busqueda con ese nombre me encontraba.Hace unos días se me cambio el nombre de usuario p...

Regular

Tengo una cuenta free en la que el nombre de usuario es "mi nombre" y al no estar vinculada la cuenta con Facebook quien quería encontrarme a través del motor de busqueda con ese ...

osornios

Spotify Star

2645 Views

1 replies

0 likes

Account
Free
  • 2645 Views
  • 1 replies
  • 0 likes

Email not linked to account

Hi,I have just got my phone back from being repaired and i tried to log back into spotify with no luck. The App keeps telling me there is no account linked with my email address however i was using premium (free 24 month with my phone contract) last ...

Casual Listener

    Hi, I have just got my phone back from being repaired and i tried to log back into spotify with no luck. The App keeps telling me there is no account linked with my email address how...

Noah

Spotify Star

680 Views

3 replies

0 likes

Account
  • 680 Views
  • 3 replies
  • 0 likes

Restore my search history from pc to phone

PlanFreeCountry swedenDeviceSamsung Galaxy 7Operating SystemWindows 8.1 My Question or Issue HI my friend deleted my search history from my phone i have every song i serch on my computer how can i get my search history from pc to phone please help i ...

Casual Listener

Plan Free Country  sweden Device Samsung Galaxy 7 Operating System Windows 8.1   My Question or Issue  HI my friend deleted my search history from my phone i have every song ...

Loxer

Community Legend

680 Views

3 replies

0 likes

Account
  • 680 Views
  • 3 replies
  • 0 likes

Changing spotify accounts connected to my facebook profile

Hello! In the past, I created a spotify account and linked it to my Facebook profile. But now, I’ve made a new spotify account and would like to connect this new spotify account to my facebook profile. First, I tried removing the access spotify had t...

Casual Listener

Hello! In the past, I created a spotify account and linked it to my Facebook profile. But now, I’ve made a new spotify account and would like to connect this new spotify account to my facebook profil...

Loxer

Community Legend

626 Views

5 replies

0 likes

Account
  • 626 Views
  • 5 replies
  • 0 likes

Solved!! Transfer downloads to new account

I was using my bf's account on my device until I finally got premium. Is there a way to transfer the music I downloaded to my account or will I have to clean my cache and download it all over again?

Newbie

I was using my bf's account on my device until I finally got premium. Is there a way to transfer the music I downloaded to my account or will I have to clean my cache and download it all over again?

Loxer

Community Legend

566 Views

1 replies

0 likes

Account
Other
  • 566 Views
  • 1 replies
  • 0 likes

banned from facebook last year

PlanPremiumCountry usa My Question or Issue i was banned form facebook last year and didnt realize i have been being charged 9.99$ a month due to this and i cant sign into my other account because im banned from facebook so i cant even cancel my old ...

Newbie

  Plan Premium Country     usa  My Question or Issue  i was banned form facebook last year and didnt realize i have been being charged 9.99$ a month due to this and i...

Jollof

Composer

316 Views

1 replies

0 likes

Premium
Subscription
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Account Name Remains After Removal

PlanFreeCountry Device Operating SystemWindows 10 My Question or Issue I was trying to disconnect my facebook account from my Spotify account. However, after going into facebook and disconnecting the spotify app I have found that my facebook username...

Regular

  Plan Free Country   Device   Operating System Windows 10   My Question or Issue  I was trying to disconnect my facebook account from my Spotify account. However,...

Alfredo

Roadie

617 Views

3 replies

0 likes

Account
  • 617 Views
  • 3 replies
  • 0 likes

E-mail universitário

Olá, estudo na universidade federal, mas ela não nos oferece e-mial individual, como eu faço pra ter o desconto pra universitarios sem ter o e-mail?

Newbie

Olá, estudo na universidade federal, mas ela não nos oferece e-mial individual, como eu faço pra ter o desconto pra universitarios sem ter o e-mail? 

Bittencourt

Spotify Star

699 Views

1 replies

0 likes

Account
Premium
  • 699 Views
  • 1 replies
  • 0 likes