Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83314 Views

29 replies

0 likes

  • 83314 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104271 Views

10 replies

3 likes

Account
Login
  • 104271 Views
  • 10 replies
  • 3 likes

Issue to get access to Spotify Analytics

PlanPremiumCountryGermany DeviceMac Pro 2013Operating SystemMacOS 10.12.6Safari, Chrome My Question or IssueI would like to get access to Spotify Analytics for my label.When I try to login to Spotify Analytics at https://analytics.spotify.com, I get ...

Casual Listener

Plan Premium Country Germany  Device Mac Pro 2013 Operating System MacOS 10.12.6 Safari, Chrome   My Question or Issue I would like to get access to Spotify Analytics for my labe...

deevoe

Casual Listener

646 Views

2 replies

0 likes

Account
  • 646 Views
  • 2 replies
  • 0 likes

Change country

I moved from germany to the USA. If I try to change my country, it shows me the message that my email address is alreday used. That actually right because I'm using it. It's my email address. So I can't change my country and can't log in.

Newbie

I moved from germany to the USA. If I try to change my country, it shows me the message that my email address is alreday used. That actually right because I'm using it. It's my email address. So I ca...

hoffmanjoshua

Regular

414 Views

1 replies

0 likes

Account
Other
  • 414 Views
  • 1 replies
  • 0 likes

Someone else's device is playing my music

PlanPremiumCountry USADeviceMacBook Pro 2017 My Question or IssueHi,Starting last week, it appears someone else has been playing music through my spotify account. I'll see my music stop and the Spotify player will say my music is playing on someone's...

Casual Listener

Plan Premium Country  USA Device MacBook Pro 2017   My Question or Issue Hi, Starting last week, it appears someone else has been playing music through my spotify account. I'll see...

clairejelagin

Casual Listener

5300 Views

4 replies

0 likes

Account
Security
  • 5300 Views
  • 4 replies
  • 0 likes

Vou mudar de país, devo cancelar minha conta no Brasil e criar uma nova no outro pais?

Boa noite! No mês que vem vou me mudar do Brasil para as Filipinas. Vou ficar por lá uns dois-três anos. Gostaria de saber se preciso cancelar minha conta aqui e criar uma nova conta lá.Hoje a cobrança é feita no meu cartão de crédito, o qual será ma...

Newbie

  Boa noite!   No mês que vem vou me mudar do Brasil para as Filipinas. Vou ficar por lá uns dois-três anos. Gostaria de saber se preciso cancelar minha conta aqui e criar uma nova conta...

Billy-J

Spotify Star

732 Views

1 replies

0 likes

Account
  • 732 Views
  • 1 replies
  • 0 likes

Nonexistent Username

Does anyone else find it quite frustrating that we are unable to choose our own usernames? I have no desire to link my account to my Facebook, seeing as how I would prefer for my full name NOT to show up as my display name. It makes it rather difficu...

Visitor

  Does anyone else find it quite frustrating that we are unable to choose our own usernames? I have no desire to link my account to my Facebook, seeing as how I would prefer for my full name NO...

Noah

Spotify Star

419 Views

1 replies

0 likes

Account
Premium
  • 419 Views
  • 1 replies
  • 0 likes

PS4 linking account issue

Hello spotify community, Recently I've had an issue when trying to login from my PS4 to the spotify account. I've been using spotify on PS4 since 4 months ago, I've already linked my spotify account with the account on PlayStation Network since day o...

Regular

Hello spotify community,   Recently I've had an issue when trying to login from my PS4 to the spotify account. I've been using spotify on PS4 since 4 months ago, I've already linked my spotify...

adddeey

Regular

6295 Views

5 replies

0 likes

Account
  • 6295 Views
  • 5 replies
  • 0 likes

Not able to update payment method

PlanPremiumCountryUSA My Question or IssueI am trying to updte my payment method and get this screen each time I try (tried paypal and 3 different credit cards):I am about to loose my premiom accont and do not know what to do.Any advise?

Newbie

Plan Premium Country USA   My Question or Issue I am trying to updte my payment method and get this screen each time I try (tried paypal and 3 different credit cards): I am about ...

Billy-J

Spotify Star

475 Views

1 replies

0 likes

Account
Premium
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why "Show what I listen to on Facebook" option doenst apear on my spotify?

PlanPremiumCountryPortugalOperating System( Android Oreo, Windows 10) My Question or Issue Why "Show what I listen to on Facebook" option doenst apear on my spotify.I have facebook conected with spotify and all permissions seems ok.

Newbie

Plan Premium Country Portugal Operating System ( Android Oreo, Windows 10)   My Question or Issue   Why "Show what I listen to on Facebook" option doenst apear on my spotify. ...

FabianS_Bogota

Roadie

548 Views

2 replies

0 likes

Other
  • 548 Views
  • 2 replies
  • 0 likes

Cannot log in

PlanPremiumCountry NicaraguaDeviceSamsung Galaxy A5 2017Operating System Android Oreo My Question or IssueWeeks ago, I'm trying to log into my account on another device but it has been difficult. It belongs to the Family Membership. When I use my use...

Newbie

  Plan Premium Country  Nicaragua Device Samsung Galaxy A5 2017 Operating System  Android Oreo   My Question or Issue Weeks ago, I'm trying to log into my account ...

BluethunderMSC

Casual Listener

527 Views

2 replies

0 likes

Account
Premium
Security
  • 527 Views
  • 2 replies
  • 0 likes

out of knowledge pay

hello,Ihave premium membership. It was paid monthly, but I changed card information and 5 TL (Turkish Liras) was taken from my account. Why this money was taken? Please, give me information and I want refund this money

Newbie

hello, Ihave premium membership. It was paid monthly, but I changed card information and 5 TL (Turkish Liras) was taken from my account. Why this money was taken? Please, give me information an...

Billy-J

Spotify Star

328 Views

1 replies

0 likes

Account
Premium
  • 328 Views
  • 1 replies
  • 0 likes

Cannot log in , help please

Hi , I need your help . I have a Spotify account I only know the name of and I am still paying for it. I need to log in , and cancel the premium but in current conditions of me , not knowing the password nor the e-mail , i can't . I would love to hea...

Casual Listener

Hi , I need your help . I have a Spotify account I only know the name of and I am still paying for it. I need to log in , and cancel the premium but in current conditions of me , not knowing the pass...

Billy-J

Spotify Star

638 Views

3 replies

0 likes

Login
  • 638 Views
  • 3 replies
  • 0 likes

CANT LOGIN? USERNAME AND PASS CORRECT | ANDROID

I am running on Android Oreo and using a Samsung S7 phone. I am running on the devices original firmware. I had a replacement S7 sent out to me and recently I downloaded Spotify from the playstore and cannot login!? The password and username is corre...

Visitor

I am running on Android Oreo and using a Samsung S7 phone. I am running on the devices original firmware. I had a replacement S7 sent out to me and recently I downloaded Spotify from the playstore an...

Loxer

Community Legend

461 Views

1 replies

0 likes

Login
  • 461 Views
  • 1 replies
  • 0 likes

Conta extra da qual esqueci o e-mail que estava utilizando

PlanPremiumCountry BrasilDeviceSamsung Galaxy 9Operating SystemWindows 10 My Question or Issue Minha irmã criou uma conta extra pois não conseguia acessar sua conta original (da qual posteriormente consegui recuperar facilmente, em outro dispositivo,...

Casual Listener

Plan Premium Country  Brasil Device Samsung Galaxy 9 Operating System Windows 10   My Question or Issue  Minha irmã criou uma conta extra pois não conseguia acessar sua conta...

21783927

Songwriter

696 Views

3 replies

1 likes

Account
Login
  • 696 Views
  • 3 replies
  • 1 likes

Superuser Contribution Logging in with Facebook

Free/PremiumCountryUSA Device(iPhone7)Operating System(iOS 10.) My Question or IssueI was automatically logged out of spotify on my iPhone and macbook and now im trying to log back in with my facebook, the account i originally had, and it's not letti...

Newbie

  Free/Premium Country USA  Device (iPhone7) Operating System (iOS 10.)   My Question or Issue I was automatically logged out of spotify on my iPhone and macbook and now im t...

MOU5E

Casual Listener

1208 Views

7 replies

0 likes

Login
  • 1208 Views
  • 7 replies
  • 0 likes

Solved!! Romanized Song Title

PlanFreeCountry MalaysiaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueHi, I'm sorry if this has been asked before, but is there a way to have song title be romanized (through settings or third party software) because I listen to quit...

Newbie

Plan Free Country  Malaysia Device Desktop PC Operating System Windows 10   My Question or Issue Hi, I'm sorry if this has been asked before, but is there a way to have song title...

Loxer

Community Legend

2840 Views

1 replies

4 likes

Other
  • 2840 Views
  • 1 replies
  • 4 likes

Superuser Contribution Cannot upgrade to Spotify Premium with PayPal

Yes, Your Spotify and Paypal Accounts mush have the same Country stated!But, If you have had a Spotify account before or you have canceled you subscription once, the Paypal Account you used previously cannot be used again. This means you will have to...

Newbie

Yes, Your Spotify and Paypal Accounts mush have the same Country stated! But, If you have had a Spotify account before or you have canceled you subscription once, the Paypal Account you used previou...

JulianA_Bogota

Roadie

763 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 763 Views
  • 1 replies
  • 0 likes

Solved!! How to change EP picture ?

Hello i don't find any answer on this forum so i ask : How can i change my EP picture once it's publish ? I can change Artist profile picture but not the Single/EP one. Thank you.

Casual Listener

  Hello i don't find any answer on this forum so i ask :  How can i change my EP picture once it's publish ?  I can change Artist profile picture but not the Single/EP one.  ...

Loxer

Community Legend

14568 Views

3 replies

0 likes

Account
Free
  • 14568 Views
  • 3 replies
  • 0 likes

Setting up an artist page. Help!

PlanFreeCountry USADeviceSamsung from boost mobileOperating SystemAndroid My Question or Issue I am in the process of starting to record my debut album. I am set up on tunecore and BMI to collect royalties. Spotify will be one of them. I downloaded t...

Casual Listener

Plan Free Country  USA Device Samsung from boost mobile Operating System Android   My Question or Issue  I am in the process of starting to record my debut album. I am set up...

gregmooneyhan

Casual Listener

1010 Views

6 replies

0 likes

Account
  • 1010 Views
  • 6 replies
  • 0 likes

Getting access to Spotify Analytics - applied three months ago and still waiting

I run a label with over 150 releases on Spotify and have submitted for access to Spotify Analytics about three months ago. Unfortunately, whenever I try to log in, I end up on the "You're almost there" screen. I am aware that it might take some time ...

Roadie

  I run a label with over 150 releases on Spotify and have submitted for access to Spotify Analytics about three months ago. Unfortunately, whenever I try to log in, I end up on the "You're alm...

seminocturnal

Gig Goer

1037 Views

4 replies

0 likes

Account
  • 1037 Views
  • 4 replies
  • 0 likes

Solved!! Favorite Songs Playlist Caps Out At 50 Songs

My Question or Issue I cannot have more than 50 songs on my Favorite Songs playlist. If I try to add more songs, older songs just get pushed out of my favorites. I would really love a solution for this!

Casual Listener

  My Question or Issue  I cannot have more than 50 songs on my Favorite Songs playlist. If I try to add more songs, older songs just get pushed out of my favorites. I would really love a ...

CornFungi

Casual Listener

4340 Views

2 replies

0 likes

Other
  • 4340 Views
  • 2 replies
  • 0 likes