Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397625 Views
  • 947 replies
  • 107 likes
  • Account
  • 397625 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170984 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170984 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98971 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98971 Views
  • 68 replies
  • 10 likes

Land code

Hi,I travel from the Netherlands to Belgium every week, but I live in the Netherlands. I have purchased spotify for 1 month but I can not enter my code because the locale is on Belgium while I myself am in the Netherlands. I can not change the land l...

  • Newbie
  • Hi, I travel from the Netherlands to Belgium every week, but I live in the Netherlands. I have purchased spotify for 1 month but I can not enter my code because the locale is on Belgium while I myse...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
  • 305 Views
  • 1 replies
  • 0 likes

NO PUEDO ENCONTRAR A MIS AMIGOS DE FACEBOOK

Tengo cuenta premium y uso spotify en mi iphone y en mac, y al buscar a mis amigos de facebook, aparece que tengo 0 amigos de facebook en spotify, y viceversa; mis amigos no me encuentran para poder seguirme. Sólo 1 persona me sigue porque le envié e...

  • Newbie
  • Tengo cuenta premium y uso spotify en mi iphone y en mac, y al buscar a mis amigos de facebook, aparece que tengo 0 amigos de facebook en spotify, y viceversa; mis amigos no me encuentran para poder ...
  • user-removed
  • Not applicable
  • 16143 Views
  • 13 replies
  • 4 likes
  • Account
  • 16143 Views
  • 13 replies
  • 4 likes

Superuser Contribution The credit card was charged twice

I noticed that my account was charged twice within 30 days. I tried to start another account with a different email address and was in the free period but I could not confirm the email address because Spotify is a blocked site within a Federal govern...

  • Casual Listener
  • I noticed that my account was charged twice within 30 days. I tried to start another account with a different email address and was in the free period but I could not confirm the email address becaus...
  • Melody
  • Spotify
  • 544 Views
  • 3 replies
  • 0 likes
  • Account
  • 544 Views
  • 3 replies
  • 0 likes

Remove facebook

Hi guysI'm hoping to delete my facebook account, will this have an impact on my Spotify account? I don't want to lose Spotify but I have no interest in FB anymore. Thank you

  • Casual Listener
  • Hi guys I'm hoping to delete my facebook account, will this have an impact on my Spotify account?  I don't want to lose Spotify but I have no interest in FB anymore.   Thank you 🙂
  • Luke
  • Spotify Star
  • 440 Views
  • 4 replies
  • 0 likes
  • Premium
  • 440 Views
  • 4 replies
  • 0 likes

Expiring credit card

I have Premium and my credit card is expiring but when I try to update the card it's treating it as if I'm opening a new account. That would be fine except I don't want to lose all of my playlists and all of the songs I have saved in my Library. Can ...

  • Newbie
  • I have Premium and my credit card is expiring but when I try to update the card it's treating it as if I'm opening a new account. That would be fine except I don't want to lose all of my playlists an...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

I can't get in family spotify

I am trying to get in family spotify but mail is not coming to me. I have opened my account with Facebook. Could that be the problem?

  • Casual Listener
  • I am trying to get in family spotify but mail is not coming to me. I have opened my account with Facebook. Could that be the problem?  
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Making playlists Public

Why my playlists Väike Vine and Väike Vine 2018 can't be found with the Spotify Search function? I made them public.

  • Casual Listener
  • Why my playlists Väike Vine and Väike Vine 2018 can't be found with the Spotify Search function? I made them public.  
  • Izzy25
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Account cannot login & forget email

Hello, I have subscribe for premium account for a while.But recently all of my device have been logged out with no reason.I cannot login anymore now.The email address of my account may be randomly input when I registered.So I also cannot reset passwo...

  • Newbie
  • Hello,   I have subscribe for premium account for a while. But recently all of my device have been logged out with no reason. I cannot login anymore now. The email address of my account may...
  • Alexis92
  • Newbie
  • 364 Views
  • 1 replies
  • 0 likes
  • Account
  • 364 Views
  • 1 replies
  • 0 likes

How to delete a playlist COMPLETELY?

I deleted a playlist. It still exists. I want to delete it completely. Even if someone has subscribed, even if it's saved for offline on one of my devices, I don't care, I want it completely deleted and removed.There must be a way to do this.

  • Casual Listener
  • I deleted a playlist. It still exists. I want to delete it completely. Even if someone has subscribed, even if it's saved for offline on one of my devices, I don't care, I want it completely deleted ...
  • evedog10
  • Newbie
  • 140911 Views
  • 17 replies
  • 21 likes
  • 140911 Views
  • 17 replies
  • 21 likes

Solved!! spotify premium stopped working

My spotify premium has suddenly stopped working on my phone. The playlists are still there but when I go to play a song it says 'only available for premium'. It only got paid two weeks ago so I don't understand.

  • Casual Listener
  • My spotify premium has suddenly stopped working on my phone. The playlists are still there but when I go to play a song it says 'only available for premium'. It only got paid two weeks ago so I don't...
  • nouri1
  • Casual Listener
  • 34567 Views
  • 63 replies
  • 4 likes
  • 34567 Views
  • 63 replies
  • 4 likes

Email Help

I cancel my premium subscription and created a new account with my student email to use the student premium pricing. My friend told me I can merge the accounts so I closed the new student account so I can change the email on my old one and sign up fo...

  • Newbie
  • I cancel my premium subscription and created a new account with my student email to use the student premium pricing. My friend told me I can merge the accounts so I closed the new student account so ...
  • osornios
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
  • 338 Views
  • 1 replies
  • 0 likes

Recibí correo de cobro

Buenos días hoy recibí un correo de spotify con un cobro de $45,pero desde el 2017 yo cambie mi cuenta a Free. Tengo dos cuentas y en las dos es Free. Ya revise recibos y solo tengo el del 2017

  • Visitor
  • Buenos días hoy recibí un correo de spotify con un cobro de $45,pero desde el 2017 yo cambie mi cuenta a Free. Tengo dos cuentas y en las dos es Free. Ya revise recibos y solo tengo el del 2017
  • osornios
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch to Student Discount

Hello, I have a $10 Spotify Premium subscription right now, but I'd like to switch to a Student subscription. I went to https://www.spotify.com/us/student/. When I clicked "Get Premium", it took me to https://www.spotify.com/us/account/subscription/....

  • Casual Listener
  • Hello, I have a $10 Spotify Premium subscription right now, but I'd like to switch to a Student subscription.  I went to https://www.spotify.com/us/student/.  When I clicked "Get Premium", ...
  • osornios
  • Spotify Star
  • 853515 Views
  • 227 replies
  • 7 likes
  • 853515 Views
  • 227 replies
  • 7 likes

Superuser Contribution Someone changed the email of my account and added a family package

Hi, I cant access my account. I check my emails from a mailbox i don't check so often and noticed I have received an email on april 15th 2018 for a change of email and I wasn't the one who changed it. Plus, someone added a family package to my accoun...

  • Visitor
  • Hi, I cant access my account. I check my emails from a mailbox i don't check so often and noticed I have received an email on april 15th 2018 for a change of email and I wasn't the one who changed it...
  • Aimee_T
  • Roadie
  • 684 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution password reset does not work

I have followed the password reset link and chosen a new password, but when I try to login in the app it tells me I'm using the wrong password

  • Newbie
  • I have followed the password reset link and chosen a new password, but when I try to login in the app it tells me I'm using the wrong password
  • Aimee_T
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stolen account

I just got an email saying that I changed my email for my paid spotify account to a random one. I went through all the process, which is recommended in help , but it seems to last so long. How long am I gonna wait to get my account back ? Btw.. Spoti...

  • Newbie
  • I just got an email saying that I changed my email for my paid spotify account to a random one.  I went through all the process, which is recommended in help , but it seems to last so long.&nbsp...
  • Aimee_T
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN'T EDIT ACCOUNT INFO

I've been trying to change some of my account details but keep getting the error "your email address was not available".Can someone help me with this?

  • Newbie
  • I've been trying to change some of my account details but keep getting the error "your email address was not available". Can someone help me with this?
  • Aimee_T
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Cant login

Hello everyone, I have a problem with Spotify.. I forgot email and password.. and I have a premium... I cant login to my account. Can you help me?

  • Newbie
  • Hello everyone, I have a problem with Spotify.. I forgot email and password.. and I have a premium... I cant login to my account.   Can you help me?
  • Luke
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Birthday gift given by spotify for the free use of premium services

Hello everyone, When spotify sends you the free gift of use of the premium services for one month. Do we have to contact them to remove it after the month is over or will they just roll it off and my status go back to the non premium services?

  • Newbie
  • Hello everyone,    When spotify sends you the free gift of use of the premium services for one month. Do we have to contact them to remove it after the month is over or will they just rol...
  • Bethany_Dawn
  • Community Legend
  • 3052 Views
  • 1 replies
  • 1 likes
  • 3052 Views
  • 1 replies
  • 1 likes

I want my account back

I just got an email saying I changed my email for my paid spotify account to a random one. I did not and I want my access back to my account.

  • Newbie
  • I just got an email saying I changed my email for my paid spotify account to a random one. I did not and I want my access back to my account.
  • kace32
  • Newbie
  • 316 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 316 Views
  • 2 replies
  • 0 likes