Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hola, BuenasTengo una duda: Mi duda es que si es legal compartir una misma cuenta con tus amigos o familiares. Gracias y Saludos.
My Question or Issue I’m on a Spotify premium trial, and I’m enjoying it. However, when it’s over I will not renew. If the price point were a little lower (perhaps $5/month), I would. How many others out there think the same?
PlanPremiumDeviceCat s60 and laptopOperating System Android, Windows 10 My Question or Issue So Spotify decided to make a new account for me with random numbers and made that one a premium, i still have the old one that wasn't numbera but that one do...
PlanFree/PremiumCountry irrelavantDeviceirrelavantOperating Systemirrelavanta My Question or IssueI have noticed that my devices can be controlled by other people on my WiFi. Now at home this is not a problem, but like many, I also visit public WiFi ...
PlanPremiumCountry USDevice Operating System My Question or Issue I have a smart speaker at home connected to my spotify and sometimes people at home will use it while I'm listening and kick me off. Would it be possible to specify one device as a pri...
I subscribe to promo using my card. The payment already charged but no email receipt. And when I got log in to my spotify account it was not in premium. Please help me. Thank you.Nelson Ramos*snip*
PlanFree/PremiumCountry the Netherlands Devicesamsung s5Operating Systemandroid My Question or Issue Cannot recover playlist, my account has been reactivated after being hacked
I accidentialy created a new account through facebook. And now i cant connect my old spotify account to facebook. How do i delet the account created through facebook? And how do i connect my old spotify account to facebook?
PlanFree/PremiumCountry France DevicePCOperating SystemWindows My Question or Issue Bonjour, Depuis 1 semaine Spotify ne détecte plus de connexion internet, je ne peux donc pas utiliser l'application ni faire de mise à jour.Screenshot : http://prntsc...
Hello, I created an account with facebook but I no longer have facebook so I would like to know if it is possible to transfer all my playlists to my new account
PlanPremiumCountry USA Device(Windows PC and iPhone SE)Operating System Windows 10 and iOS 11.3(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree trial from years agoCountry Canada My Question or Issuehey! So when Spotify was first available in the USA I happened to be working there and got a free trial. Now that I can get Spotify in Canada it is blocking me from logging in as I am no...
Hello everyone,I have a question, hope you could help me. How can you access your Library?For example, when you save a song to your Library, where can you find it?Thanks,Ann
PlanFree/Premium (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm moving to a different country and I understand i must cancel my current account and create a new one in the new location. Will i be able to "save" my current play list ...
I recently got an Amazon Fire Stick and am having trouble connecting my Spotify account to it. I can access the login page fine and I know I can cast the music from one of my devices; however, there is a problem with that. I am using my Fire Stick on...
HiOn my first installation of spotify on my phone it has the storage option but i deleted all the data of my phone. Then when i installed spotify again. I couldn't find the storage option T~T
PlanPremiumCountry TurkeyDevice(iPhone 7)Operating System(iOS 10) My Question or Issue Hi, I’m from Turkey. Today I paid premium price but my account still free plan . what can i do, please help
My username is all numbers, making it difficult for others to search me on Spotify unless I give them my number username, which I obviously don't have memorized.This may have been caused by my unlinking of my Facebook and Spotify account last year. H...
PlanPremiumCountryNL My Question or IssueWhy can't i login with my account on more devices, tablet, pc and mobile? I need to make a new password each time. Facebook account cancelled allready. New account made with premium, but still can't login onli...
My Question or Issue I am a member of a family plan in Brazil but I am currently in Germany and I could not use Spotify. So, I read that I should change the country in order to be able to use it. I did it. But now the freaking thing is in German (whi...