Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
89336 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
760846 Views
18 replies
29 likes
PlanPremiumCountry Spotify Country UK, (now located in Canada) DeviceAll (phone, laptop, website, etc)Operating SystemWin10, iOS, Android Marshmallow My Question or Issue I was having problems logging in to Spotify last night. Today, upon resetting p...
Plan Premium Country Spotify Country UK, (now located in Canada) Device All (phone, laptop, website, etc) Operating System Win10, iOS, Android Marshmallow My Question or Issu...
Community Legend
764 Views
4 replies
0 likes
Every time when I connect in my spotify account I see another device connected that I don't pass my account informations, someone has the same problem ? I don't know who is or why is connected, I disconnect all of devices from configurations site and...
Every time when I connect in my spotify account I see another device connected that I don't pass my account informations, someone has the same problem ? I don't know who is or why is connected, I dis...
Community Legend
781 Views
3 replies
0 likes
PlanFreeCountry Australia DeviceOPPO something Operating SystemAndroid My Question or Issue
Plan Free Country Australia Device OPPO something Operating System Android My Question or Issue
Casual Listener
354 Views
2 replies
0 likes
Hi, I work for music studio. I came across a Spotify Label Verification Form. What benefits are there to signing up as a label? Thank youKim
Hi, I work for music studio. I came across a Spotify Label Verification Form. What benefits are there to signing up as a label? Thank you Kim
Spotify Star
2590 Views
1 replies
0 likes
PlanPremiumCountryItalyDevice(Macbook Pro late 2016)Operating System(iOS 10) My Question or Issue I NEED TO KNOW WHICH E-MAIL IS CONNECTED TO MY SPOTIFY PREMIUM FAMILY ACCOUNT. HOW CAN I DO? ANY HELP IS APPRECIATED! THANK YOU
Plan Premium Country Italy Device (Macbook Pro late 2016) Operating System (iOS 10) My Question or Issue I NEED TO KNOW WHICH E-MAIL IS CONNECTED TO MY SPOTIFY PREMIUM F...
Community Legend
872 Views
3 replies
0 likes
PlanPremiumCountry Perú
Plan Premium Country Perú
Not applicable
616 Views
1 replies
0 likes
PlanFreeCountry Singapore DeviceALL Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm not able to change my postal code as my account is created via facebook. Now, despite following the instructions to close my account, ...
Plan Free Country Singapore Device ALL Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm not able to change my postal ...
Not applicable
350 Views
1 replies
0 likes
PlanPremiumCountry USADevice(iPhone 7Operating System(iOS 10, So I had Premium, using my work email.I got laid off, no more access to that email.Started a new premium account.Want to cancel the old one.BUT ideally move my playlists from the first acc...
Plan Premium Country USA Device (iPhone 7 Operating System (iOS 10, So I had Premium, using my work email. I got laid off, no more access to that email. Started a new pr...
Casual Listener
404 Views
2 replies
0 likes
The song list does not show on my phone app (Samsung A8) but is on my android box app, free app, is there anyway to fix this?
The song list does not show on my phone app (Samsung A8) but is on my android box app, free app, is there anyway to fix this?
Community Legend
591 Views
3 replies
0 likes
Hi,I'm trying to buy premium "3 months of Premium for 0.99 CAD" except it's not processing my payment. It takes me to paypal and I confirm everything but it just sends me back to the page (see attachment). I have money in paypal and I live in canada,...
Hi, I'm trying to buy premium "3 months of Premium for 0.99 CAD" except it's not processing my payment. It takes me to paypal and I confirm everything but it just sends me back to the page (...
Roadie
3821 Views
2 replies
0 likes
PlanFreeCountry BelarusDevicePCOperating SystemWindiws 7 My Question or Issue In general, then hello. I myself wanted to have Spotify, and on the basis of myself I registered my account through a proxy server. At first everything was fine. But after ...
Plan Free Country Belarus Device PC Operating System Windiws 7 My Question or Issue In general, then hello. I myself wanted to have Spotify, and on the basis of myself I ...
Casual Listener
873 Views
2 replies
0 likes
So, I just got kicked out from my account while listening to music on my mobile. I immediately tried to log in again but got the message that either "the password or username is incorrect". I've never had any problem with the username or password bef...
So, I just got kicked out from my account while listening to music on my mobile. I immediately tried to log in again but got the message that either "the password or username is incorrect". I...
Roadie
584 Views
1 replies
0 likes
Hi all,My son has a Spotify Premium Family Account. His is the main and mum and I are the sub accounts if you like. We pay £15pm. I just bought an Amazon echo spot and have registered it to my own amazon account. When I link my own spotify account (n...
Hi all, My son has a Spotify Premium Family Account. His is the main and mum and I are the sub accounts if you like. We pay £15pm. I just bought an Amazon echo spot and have registere...
Music Fan
548 Views
1 replies
0 likes
Hi community, I know this has been submitted many times already but I can only find old topics from 5 yrs ago about it. Is there still no way to remove / block manually people who are following you and your playlists ? It's been a privacy gap enlight...
Hi community, I know this has been submitted many times already but I can only find old topics from 5 yrs ago about it. Is there still no way to remove / block manually people who a...
Spotify Star
650 Views
1 replies
1 likes
Hi , while i'm listening my playlist after 30 minutes my account log out? it happened at least five times today . how can i resolve it?PlanFree/PremiumCountry italyDevicehp Operating Systemwindows 10
Hi , while i'm listening my playlist after 30 minutes my account log out? it happened at least five times today . how can i resolve it? Plan Free/Premium Country italy Device h...
Music Fan
442 Views
1 replies
0 likes
I am trying to sign in to Spotify through my PS4 but I use Facebook to log in to Spotify, I do not have an email associated with Spotify and do not know what my username is. So I don't know how to sign in. Any help thank you.
I am trying to sign in to Spotify through my PS4 but I use Facebook to log in to Spotify, I do not have an email associated with Spotify and do not know what my username is. So I don't know how to si...
Music Fan
752 Views
1 replies
0 likes
Hi, after skipping songs a couple of times, I accidentally signed up for Spotify Premium. It appears to be a trial period but it never asked for payment. I just want to know how I can check this and how I would cancel if I decided to stop before the ...
Hi, after skipping songs a couple of times, I accidentally signed up for Spotify Premium. It appears to be a trial period but it never asked for payment. I just want to know how I can check this and ...
Music Fan
1134 Views
1 replies
0 likes
PlanPremiumCountry USADeviceWindows PCOperating SystemWindows (using Internet Explorer AND Edge browsers) My Question or IssueI have been using the Spotify Web Player for at least 4-5 months on this same computer. For some reason, today it keeps logg...
Plan Premium Country USA Device Windows PC Operating System Windows (using Internet Explorer AND Edge browsers) My Question or Issue I have been using the Spotify Web Player fo...
Music Fan
6604 Views
5 replies
13 likes
Boa tarde! Possuo apenas uma conta no spotfy, realizei o pagamento do premium, recebi o comprovante (Segue em anexo), porém meu premium não foi ativado ainda. Pedido Spotify código P06B886499PIN PNP06B886499
Boa tarde! Possuo apenas uma conta no spotfy, realizei o pagamento do premium, recebi o comprovante (Segue em anexo), porém meu premium não foi ativado ainda. Pedido Spotify...
Casual Listener
727 Views
2 replies
0 likes
Moro no Brasil, tenho um plano Premium e já tentei adicionar um membro da família diversas vezes, porém, sempre que o membro aceita o convite por email, aparece como o email da conta o endereço "*snip*" e não conseguimos prosseguir com a conta. Já te...
Moro no Brasil, tenho um plano Premium e já tentei adicionar um membro da família diversas vezes, porém, sempre que o membro aceita o convite por email, aparece como o email da conta o endereço "*sni...
Spotify Star
741 Views
2 replies
0 likes
