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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734357 Views

18 replies

29 likes

  • 734357 Views
  • 18 replies
  • 29 likes

Superuser Contribution No puedo entrar desde WINDOWS 7

Buenas tardes. espero me puedan ayudar ya que tengo la aplicacion de SPOTIFY en mi ordenador WINDOWS 7 pero no puedo ingresar desde mi correo. Ingreso el correo y la contraseña y se queda cargando y bloqueda la pantalla de inicio. Ingreso desde otro ...

Newbie

Buenas tardes. espero me puedan ayudar ya que tengo la aplicacion de SPOTIFY en mi ordenador WINDOWS 7 pero no puedo ingresar desde mi correo. Ingreso el correo y la contraseña y se queda cargando y ...

Alfredo

Roadie

796 Views

1 replies

0 likes

  • 796 Views
  • 1 replies
  • 0 likes

Logging out all devices diesn't work

I loged into my account on my friends Playstation. I loged out all devices. It only loges out on my phone, computer and browser but not on his Playstation. Am I missing something?

Newbie

I loged into my account on my friends Playstation. I loged out all devices. It only loges out on my phone, computer and browser but not on his Playstation. Am I missing something?

user-removed

Not applicable

685 Views

1 replies

0 likes

Account
  • 685 Views
  • 1 replies
  • 0 likes

Can't access my premium

Hi, been paying for premium for 3 yrs. out of nowhere in January app said I'd been downgraded to free so thought nothing of it. Just looked at my bank statements and have been charged for premium still every month haven't missed a payment. So went ba...

Casual Listener

Hi,    been paying for premium for 3 yrs. out of nowhere in January app said I'd been downgraded to free so thought nothing of it. Just looked at my bank statements and have been charged ...

Nico

Community Legend

446 Views

3 replies

0 likes

  • 446 Views
  • 3 replies
  • 0 likes

Solved!! Release Radar songs from artists I don't want

For about 3-5 months now I have been getting songs from a few different artists that Im not a fan of. I think I listened to one of their songs once and then now their songs are in my playlist every week, is there a way I give the algorithm a hint tha...

Newbie

For about 3-5 months now I have been getting songs from a few different artists that Im not a fan of. I think I listened to one of their songs once and then now their songs are in my playlist every w...

JackBeau

Composer

1027 Views

1 replies

1 likes

  • 1027 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hesap yükseltim hatası

Merhabalar, Dün öğrenci premium hesabı satın aldım, Öğrenci belgem doğrulandı maili almama rağmen hesabım halen free account olarak gözükmekte. Ayrıca denemek amacı ile bir daha kart bilgilerimi girdim 2 kere hesabıma 6,99tl bloke koydu. Konu ile ilg...

Casual Listener

Merhabalar,   Dün öğrenci premium hesabı satın aldım, Öğrenci belgem doğrulandı maili almama rağmen hesabım halen free account olarak gözükmekte. Ayrıca denemek amacı ile bir daha kart bilgi...

Melody

Spotify

711 Views

3 replies

0 likes

Account
  • 711 Views
  • 3 replies
  • 0 likes

Superuser Contribution got an unwanted account

Hello, I got an unwanted second account without my playlists on the same Emailadress. I still can found my old profil with my playlists and with the connection to facebook. With the new account it's not possible to connect me with facebook because it...

Newbie

Hello,  I got an unwanted second account without my playlists on the same Emailadress. I still can found my old profil with my playlists and with the connection to facebook.  With the new...

SergioDavid

Roadie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Spotify freezes whenever trying to log in

Whenever I try to login into Spotify on my desktop, it would just freeze and not do anything. I've resetted my password and reinstalled the program multiple times already, yet the same problem still occurs. My login credentials are certainly correct ...

Newbie

Whenever I try to login into Spotify on my desktop, it would just freeze and not do anything. I've resetted my password and reinstalled the program multiple times already, yet the same problem still ...

Kreyon

Newbie

512 Views

1 replies

0 likes

Login
  • 512 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium hulu disappeared

Hi there! I've had spotify premium for a few months and I recently upgraded to take advantage of the Hulu bundle. Everything worked the first day and then a few days afterwards I tried to sign into Hulu and it said I needed to upgrade and their suppo...

Newbie

Hi there!   I've had spotify premium for a few months and I recently upgraded to take advantage of the Hulu bundle. Everything worked the first day and then a few days afterwards I tried to si...

SergioDavid

Roadie

1892 Views

1 replies

4 likes

  • 1892 Views
  • 1 replies
  • 4 likes

Superuser Contribution Logging into a different account through facebook

My fiance lets me use his account and he signs in with Facebook. If I click on Connect with Facebook it pulls up a page saying, "You previously logged into Spotify using Facebook. Would you like to continue?" If I click yes, it logs into my personal ...

Newbie

My fiance lets me use his account and he signs in with Facebook. If I click on Connect with Facebook it pulls up a page saying, "You previously logged into Spotify using Facebook. Would you like to c...

Ivan

Spotify Legend

1307 Views

3 replies

0 likes

  • 1307 Views
  • 3 replies
  • 0 likes

Superuser Contribution May 2018 Update! Why?! :(

I re-downloaded spotify after having no storage and discovered that I am completely unable to view my own profile or find any of my followers. I had reached the 10k song save limit years ago and so I had created playlists of albums, etc. I had my spo...

Visitor

I re-downloaded spotify after having no storage and discovered that I am completely unable to view my own profile or find any of my followers. I had reached the 10k song save limit years ago and so I...

Rubygirl

Newbie

3064 Views

2 replies

10 likes

Account
Free
  • 3064 Views
  • 2 replies
  • 10 likes

activity feed not showing my activity

I switched to private a few days ago and then switched back on my mac book, I have spotify of my phone and tablet, and since I switched my activity no longer shows up on my friends feed, its been going on for the last few days... tried downloading ap...

Music Fan

I switched to private a few days ago and then switched back on my mac book, I have spotify of my phone and tablet, and since I switched my activity no longer shows up on my friends feed, its been goi...

JackBeau

Composer

909 Views

1 replies

1 likes

Account
  • 909 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't change email

Hello. I'm having problems changing my email. My spotify account is created via Facebook and I already changed my email on Facebook already but it's still not updated on Spotify. My account on Spotify still uses my old email. The problem is, I cant c...

Visitor

Hello. I'm having problems changing my email. My spotify account is created via Facebook and I already changed my email on Facebook already but it's still not updated on Spotify. My account on Spotif...

Petya

Community Legend

1666 Views

4 replies

0 likes

  • 1666 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't log into spotify - Keeps coming up with circle with cross

hi,I cannot log into my spotify account on my computer.I've restarted my computer, deleted the program & reinstalled.I've changed my password also to see if that helps, but nothing.I enter my username + password & it comes up with a red circle with a...

Casual Listener

hi, I cannot log into my spotify account on my computer. I've restarted my computer, deleted the program & reinstalled. I've changed my password also to see if that helps, but nothing. ...

Melody

Spotify

669 Views

3 replies

0 likes

  • 669 Views
  • 3 replies
  • 0 likes

Disconnect Facebook without loosing my music?

Hello, I'd like to delete my Facebook account, however a friend warned me I would loose all my music on Spotify. Is there a way to do this without loosing all my music? Thanks!

Newbie

Hello,   I'd like to delete my Facebook account, however a friend warned me I would loose all my music on Spotify. Is there a way to do this without loosing all my music?    Thanks!

Bethany_Dawn

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan but can't listen on two phone at the same time

Hi, I have updated my subscription from a single user ($10 to a family plan $15) but I am not sure why when I am trying to listen to music and my wife is listening at the same time I get the notification on my phone that "you are listening on...{my w...

Regular

Hi,   I have updated my subscription from a single user ($10 to a family plan $15) but I am not sure why when I am trying to listen to music and my wife is listening at the same time I get the...

JackBeau

Composer

1126 Views

1 replies

0 likes

Account
  • 1126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify settings keep resetting.

For the past few weeks, I've encountered problems with Spotify resetting my user settings. I've used Spotify on laptop (windows 10) & my phone (iphone 5s) for 2+ years with no issue like this. All of a sudden, it will forget my settings for last.fm o...

Casual Listener

For the past few weeks, I've encountered problems with Spotify resetting my user settings. I've used Spotify on laptop (windows 10) & my phone (iphone 5s) for 2+ years with no issue like this. Al...

vk83eca9m7rd7t8xfec

Casual Listener

6329 Views

11 replies

3 likes

Account
  • 6329 Views
  • 11 replies
  • 3 likes

Superuser Contribution Reset password

Hi EveryoneI have to reset my password every time when I want to login to my account. I use spotify app on windows, an android tv and a phone. If I click on the reset link it will be opened by chrome, I reset the password and I reset the device passw...

Visitor

Hi Everyone I have to reset my password every time when I want to login to my account. I use spotify app on windows, an android tv and a phone. If I click on the reset link it will be opened by chro...

user-removed

Not applicable

517 Views

2 replies

0 likes

Login
  • 517 Views
  • 2 replies
  • 0 likes

Superuser Contribution Impossible de voir l'activité de mes amis facebook et spotify

Bonjour, cela fait plusieurs jours que je ne vois plus d'activité de mes amis. J'ai fais la dernière mise à jour et toujours rien.j'ai tout essayé et ca fait la même chose à un de mes amis. Il a aussi tout essayé et rien. Lui il ne voit pas ces amis ...

Regular

Bonjour,  cela fait plusieurs jours que je ne vois plus d'activité de mes amis. J'ai fais la dernière mise à jour et toujours rien. j'ai tout essayé et ca fait la même chose à un de mes amis. ...

mouise

Regular

4464 Views

6 replies

5 likes

  • 4464 Views
  • 6 replies
  • 5 likes

Superuser Contribution I can't unsubscribe

HiI signed up for the free subscription but need to unsubscribe so that I can be part of the family subscription. Because my e-mail address is already linked to the free account, I can't use it to join the family one. But I can't find any way of unsu...

Newbie

Hi I signed up for the free subscription but need to unsubscribe so that I can be part of the family subscription. Because my e-mail address is already linked to the free account, I can't use it to ...

SergioDavid

Roadie

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes