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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7159 Views
  • 1 replies
  • 9 likes
  • Security
  • 7159 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473798 Views
  • 978 replies
  • 111 likes
  • Account
  • 473798 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207788 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207788 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118972 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118972 Views
  • 72 replies
  • 12 likes

Spotify on ps4 won't start

Can't seem to get it to open on ps4. Tried just about everything I can think of. I can still play from my phone to the ps4 but can't do anything on the ps4 to change or set new playlist. Started about a week ago. Starting up it say error or shows a s...

  • Regular
  • Can't seem to get it to open on ps4. Tried just about everything I can think of. I can still play from my phone to the ps4 but can't do anything on the ps4 to change or set new playlist. Started abou...
  • Christianyan
  • Visitor
  • 42108 Views
  • 17 replies
  • 6 likes
  • Account
    Login
  • 42108 Views
  • 17 replies
  • 6 likes

Inviting wife to family plan. She gets invitation, but the app remains "free" and not premium.

PlanFree/PremiumCountryUSADeviceiPhone 14Operating SystemiOS 10My Question or IssueI have invited my wife to our family plan several times. Via email and via text. She clicks on the invitation and then clicks "Accept." I can see that she's accepted o...

  • Newbie
  • Plan Free/Premium Country USA Device iPhone 14 Operating System iOS 10 My Question or Issue I have invited my wife to our family plan several times. Via email and via text. She clicks on the...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 204 Views
  • 1 replies
  • 0 likes

My daughter can‘t join my family account

PlanFamilyCountryGermanyDevice(iPhone 13)Operating SystemAll My Question or IssueAfter my divorce my daughter moved to my household. Her mother (my ex) has terminated my daughter’s account. Now she can not join my family account but is blocked for a ...

  • Casual Listener
  •   Plan Family Country Germany Device (iPhone 13) Operating System All   My Question or Issue After my divorce my daughter moved to my household. Her mother (my ex) has terminated...
  • Maxim
  • Spotify Star
  • 351 Views
  • 5 replies
  • 0 likes
  • Account
  • 351 Views
  • 5 replies
  • 0 likes

Spotify won't let me use my email for a new spotify account.

I've closed my old spotify account, and when I try to sign up for free, it says my email is already in use of another account. And when I try to log in, it says this account is no longer available.

  • Visitor
  • I've closed my old spotify account, and when I try to sign up for free, it says my email is already in use of another account. And when I try to log in, it says this account is no longer available.
  • Billy-J
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

When I Cancel my Premium Account

Plan: PremiumCountry: CanadaDevice: iPhone XrOperating System: iOS 10 My Question or IssueMy premium account just renewed on 29 May. I am planning to cancel my premium account and revert back to the free version for now. Since I've paid on the 29th, ...

  • Newbie
  • Plan: Premium Country: Canada Device: iPhone Xr Operating System:  iOS 10   My Question or Issue My premium account just renewed on 29 May.  I am planning to cancel my premiu...
  • Billy-J
  • Spotify Star
  • 619 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 619 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why does my discover weekly and release radar say it’s made for my husband?

When I click on my release radar or my discover weekly it shows “Made for {{husband’s account name}}”. Why aren’t these lists crafted for me? Why can I see/hear his playlists instead of mine?

  • Casual Listener
  • When I click on my release radar or my discover weekly it shows “Made for {{husband’s account name}}”. Why aren’t these lists crafted for me? Why can I see/hear his playlists instead of mine?
  • AlejaR
  • Moderator
  • 1430 Views
  • 8 replies
  • 1 likes
  • 1430 Views
  • 8 replies
  • 1 likes

No response from Spotify Artist Support

I'm releasing a song and tried to claim my spotify for artists profile. Usually this should take 1-3 days right? But I did not receive any response from spotify. I'm confused. What should I do? The release is soon and I need my profile and I'm not su...

  • Visitor
  • I'm releasing a song and tried to claim my spotify for artists profile. Usually this should take 1-3 days right?  But I did not receive any response from spotify. I'm confused. What should I ...
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am trying to take over my dead boyfriends Spotify account

My boyfriend recently committed suicide and we share a playlist together. There are many songs that he had yet to add to our playlist that I would like access to. I have no problem for paying for his account to keep it active. I am just hoping to be ...

  • Visitor
  • My boyfriend recently committed suicide and we share a playlist together. There are many songs that he had yet to add to our playlist that I would like access to. I have no problem for paying for his...
  • Vasil
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Unable to contact Spotify Support

My Question or IssueI can't figure out how to contact Spotify Support The Support Bot option does not have a field I can type into nor does the Facebook Messaging option

  • Visitor
  •     My Question or Issue I can't figure out how to contact Spotify Support      The Support Bot option does not have a field I can type into nor does the Facebook Messagin...
  • Maxim
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • Account
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium from Bing Rewards

I just got an email today from Microsoft saying I got Spotify Premium by searching with Bing. Whenever I click on the Spotify website link, is says This page no longer exists. The website is spotify.com/ppt/microsoft .I was thinking of giving it to s...

  • Casual Listener
  • I just got an email today from Microsoft saying I got Spotify Premium by searching with Bing. Whenever I click on the Spotify website link, is says This page no longer exists. The website is spotify....
  • Eni
  • Moderator
  • 500 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 500 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Discover Weekly Hijacked

Hi Spotify Staff, Sorry to post in the wrong place, I see catagories for specific clients, account issues and subscriptions but none for the actual service.odd. Moving on... 5 months ago we had a baby and I used Spotify to soothe her the first month ...

  • Regular
  • Hi Spotify Staff,   Sorry to post in the wrong place, I see catagories for specific clients, account issues and subscriptions but none for the actual service.odd. Moving on...   5 month...
  • ahpollen
  • Casual Listener
  • 3997 Views
  • 10 replies
  • 5 likes
  • Other
  • 3997 Views
  • 10 replies
  • 5 likes

Não consigo mudar do plano individual para o plano família

PlanPremium Individual CountryBrazilDevice(Poco x3 pro)Operating System(Android 13) errorNão foi possível trocar de plano. Pode ser porque você não atende aos requisitos do plano, porque já tem este plano ou porque não tem nenhuma forma de pagamento ...

  • Casual Listener
  • Plan Premium Individual  Country Brazil Device (Poco x3 pro) Operating System (Android 13)   error Não foi possível trocar de plano. Pode ser porque você não atende aos requisitos...
  • Bittencourt
  • Spotify Star
  • 1173 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
  • 1173 Views
  • 8 replies
  • 0 likes

Superuser Contribution followers and follow option keeps selecting and unselecting itself

Hi In the privacy and social section, the option about followers and following, keeps selecting and unselecting by itself, which is weird.

  • Casual Listener
  • Hi In the privacy and social section, the option about followers and following, keeps selecting and unselecting by itself, which is weird.
  • MartinT
  • Moderator
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ho sbagliato accoount in cui attivare Premium, come si fa a modificarlo?

PlanPremiumCountryItaliaDeviceIphone 12/MacOs My Question or IssueHo fatto l'abbonamento a Premium, ma subito dopo mi sono accorta di averlo fatto nell'account sbagliato. Come faccio a spostare l'abbonamento sull'account giusto?

  • Visitor
  •   Plan Premium Country Italia Device Iphone 12/MacOs   My Question or Issue Ho fatto l'abbonamento a Premium, ma subito dopo mi sono accorta di averlo fatto nell'account sbagliato....
  • Eni
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes

Invited guest signing into Duo

PlanPremium DuoUSA My Question or Issue- when my husband received my invitation to join Premium Duo we thought that he should enter MY username and password- so he is now signed into mine, but that doesn’t give him DUO access and prevents me from usi...

  • Visitor
  • Plan Premium Duo USA   My Question or Issue- when my husband received my invitation to join Premium Duo we thought that he should enter MY username and password- so he is now signed into min...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
  • 192 Views
  • 1 replies
  • 0 likes

New phone won't update playlists

I have a Family account on my previous phone. It broke so I got a new one. When I log in on my new phone, my user image doesn't show, it's not showing I have a family plan, and I can't retrieve my playlists created on my previous phone. Need help ple...

  • Visitor
  • I have a Family account on my previous phone. It broke so I got a new one. When I log in on my new phone, my user image doesn't show, it's not showing I have a family plan, and I can't retrieve my pl...
  • noahaarthur
  • Newbie
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

Account suspended because of malicious user actions, no answer from support

Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer.So my last resort is now to post here, in the hope...

  • Gig Goer
  • Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer...
  • msd_qusyairi
  • Casual Listener
  • 4188 Views
  • 35 replies
  • 7 likes
  • Account
    Other
  • 4188 Views
  • 35 replies
  • 7 likes

Can't find password reset and Gmail associated with account not found

My Question or IssueI just got a free trial for the Premium subscription and I'm trying to log in on another phone. The problem is is that I forgot the password to the Gmail that's associated with my Spotify account. I tried to reset the password, bu...

  • Visitor
  •     My Question or Issue I just got a free trial for the Premium subscription and I'm trying to log in on another phone. The problem is is that I forgot the password to the Gmail that's ...
  • osornios
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 268 Views
  • 1 replies
  • 0 likes

I have signed up for a premium duo account but the app on my phone doesnt s

signed up for premium duo, but my iphone app seems to think i only have the free version. cannot shuffle playlists.

  • Visitor
  • signed up for premium duo, but my iphone app seems to think i only have the free version. cannot shuffle playlists.
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes