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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398583 Views
  • 948 replies
  • 107 likes
  • Account
  • 398583 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171562 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171562 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99116 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99116 Views
  • 68 replies
  • 10 likes

Superuser Contribution Login

I entered the wrong email address while sInning up for premium. I cannot login. I have no access to the email I entered.

  • Newbie
  • I entered the wrong email address while sInning up for premium. I cannot login. I have no access to the email I entered.
  • Alfredo
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wont let me disconnect my FB account.

Hello,I got a new phone and when I downloaded spotify, I ended up with some account with the number 12174169283 and it was attached to my facebook so I never noticed anything wrong untill I got premium on it and realised that it wasn't on my old phon...

  • Newbie
  • Hello, I got a new phone and when I downloaded spotify, I ended up with some account with the number 12174169283 and it was attached to my facebook so I never noticed anything wrong untill I go...
  • Alfredo
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Subscribe Premium with Student Duscount

Hello, I started to subscribe Spotify Premium about 10 days ago.Because of the promotional sale, the first month is free, but it will be charged automatically 9,99 EUR every month (starting from May 23rd) from my Deutsche Bank account.Since I am a co...

  • Visitor
  • Hello, I started to subscribe Spotify Premium about 10 days ago. Because of the promotional sale, the first month is free, but it will be charged  automatically 9,99 EUR every month (starting ...
  • Alfredo
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown device & Log out everywhere does not work

Hi, An hour ago, a unkown device connected to my spotify account on my mobile phone. I can still see the device when I check 'available devices'. I logged in at Spotify on my laptop, changed my password and used the 'sign out everywhere' button, but ...

  • Newbie
  • Hi,   An hour ago, a unkown device connected to my spotify account on my mobile phone. I can still see the device when I check 'available devices'.   I logged in at Spotify on my laptop...
  • Alfredo
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • Security
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in at all.

Hello, I've been trying to log in via FB with Firefox and then with Chrome but I keep getting the same message : Update RequiredFacebook login for your Spotify client is no longer supported. Please upgrade to a newer version of Spotify. Download the ...

  • Casual Listener
  • Hello,   I've been trying to log in via FB with Firefox and then with Chrome but I keep getting the same message :    Update Required Facebook login for your Spotify client is no ...
  • Alfredo
  • Roadie
  • 388 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't create a password

When i click on send email, he tells me this: Spiacenti, ma il tuo indirizzo e-mail non era disponibile. Disconnettiti, riaccedi e riprova. Se il problema persiste, contatta l'assistenza. wth that mean? I want to log in with my Gear Sport and this se...

  • Newbie
  • When i click on send email, he tells me this:   Spiacenti, ma il tuo indirizzo e-mail non era disponibile. Disconnettiti, riaccedi e riprova. Se il problema persiste, contatta l'assistenz...
  • Alfredo
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify via facebook but with wrong mailaddress

Hey all, I just registered on spotify via facebook but when I go to my account I see that it says my mailaddress is hotmail (has been closed for years). I changed it a while ago in facebook that my primary mailaddres is outlook but somehow it links t...

  • Newbie
  • Hey all,  I just registered on spotify via facebook but when I go to my account I see that it says my mailaddress is hotmail (has been closed for years). I changed it a while ago in facebook th...
  • Alfredo
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution password reset without email adress access

i do have the email adress that is linked to my account but i dont have access to that email and need to reset my password.

  • Newbie
  • i do have the email adress that is linked to my account but i dont have access to that email and need to reset my password.
  • Alfredo
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium but not able to get family signed up... help!

I’ve been banging my head for hours trying to sign my family up for the premium account. Not sure what to do now. This is getting ridiculous. Should not be this difficult.

  • Newbie
  • I’ve been banging my head for hours trying to sign my family up for the premium account. Not sure what to do now. This is getting ridiculous. Should not be this difficult. 
  • Alfredo
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

My account its saying i cant log in because its offline

Since i dowload the new patch for spotifyOn google play I cant log in my premium account Because its saying i am offline But i dont know how to put it online Because i cant log in to go in configurationWhat do i do ??

  • Newbie
  • Since i dowload the new patch for spotify On google play  I cant log in my premium account  Because its saying i am offline  But i dont know how to put it online  Because i c...
  • Luke
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
  • 192 Views
  • 1 replies
  • 0 likes

Email is closed need to access to get back on

my Facebook email is old and I have a different email address now but it sent it to that one so I don't know what to do with a di I don't know how to change that so I can get the information I need to sign in on my phone

  • Newbie
  • my Facebook email is old and I have a different email address now but it sent it to that one so I don't know what to do with a di I don't know how to change that so I can get the information I need t...
  • Luke
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Advertising

Why do I get advertising even though I have a premium account? And how do I do to get rid of it?

  • Newbie
  • Why do I get advertising even though I have a premium account? And how do I do to get rid of it?
  • Luke
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Hulu Spotify Link and Payment problems

Alright, this one seems like a complex issue. I just tried signing up for the student account for Spotify and Hulu. When I signed up, I got an email confirmation from Spotify and when I signed in, I didn't have premium and it wasn't connected to Hulu...

  • Casual Listener
  • Alright, this one seems like a complex issue. I just tried signing up for the student account for Spotify and Hulu. When I signed up, I got an email confirmation from Spotify and when I signed in, I ...
  • snailgutz
  • Casual Listener
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just got jerked out of 110 pesos responding to the 2for1 premium prepaid upgrade

I recieved email with advertisement for the 2 months for 99 pesos (2 for 1) premium prepaid upgrade and it seems this system is set up for failure . Every thingstimes out and changes referencce #`s .... this after I have already gone and paid the $ a...

  • Casual Listener
  • I recieved email with advertisement for the 2 months for 99 pesos (2 for 1) premium prepaid upgrade and it seems this system is set up for failure . Every thingstimes out and changes referencce #`s ....
  • SanchoV1lla
  • Casual Listener
  • 420 Views
  • 4 replies
  • 0 likes
  • 420 Views
  • 4 replies
  • 0 likes

Login fails Android app

Hi, I have no trouble logging in on any browser on my phone or on the computer. But when I try logging in on the Spotify app it fails.I don't get an error when I put my email/username and password and press the Log in button nothing happens.I've chan...

  • Visitor
  • Hi, I have no trouble logging in on any browser on my phone or on the computer. But when I try logging in on the Spotify app it fails. I don't get an error when I put my email/username and password ...
  • user-removed
  • Not applicable
  • 309 Views
  • 4 replies
  • 0 likes
  • 309 Views
  • 4 replies
  • 0 likes

How do I remove my Credit Card Information off Spotify?

If I go to account details and payment options it just shows the card, no option to remove it, I am not subscribed to anything and I don't want my Credit Card Information on there.

  • Newbie
  • If I go to account details and payment options it just shows the card, no option to remove it, I am not subscribed to anything and I don't want my Credit Card Information on there.
  • PamDes04
  • Newbie
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 443 Views
  • 1 replies
  • 0 likes

Account was hacked!!!

I was having trouble signing into my account a few days ago. I thought that maybe there was something wrong on Spotifys end. Well today I decided to change my password, and I was able to log into my account. Well to my surprise, ALL my playlists and ...

  • Newbie
  • I was having trouble signing into my account a few days ago. I thought that maybe there was something wrong on Spotifys end. Well today I decided to change my password, and I was able to log into my ...
  • DerMoriz
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

I can't change country even I'm a premium account...:(

Hi, my name is QuanIm not too sure why my account is located in US as I'm a Vietnamese...? I tried to change the country in profile but it doesn't allow me even I'm stay in Viet Nam and IP address is from Viet Nam. The box is grey out. Please help......

  • Casual Listener
  • Hi, my name is Quan Im not too sure why my account is located in US as I'm a Vietnamese...? I tried to change the country in profile but it doesn't allow me even I'm stay in Viet Nam and IP address ...
  • quan06
  • Casual Listener
  • 277 Views
  • 4 replies
  • 0 likes
  • 277 Views
  • 4 replies
  • 0 likes

withdrew money from the account without confirmation

05/02/2018 I wrote off 9,99 dollars from my account. I was not going to continue the premium subscription. But Spotify, without confirmation from my side, wrote off this money.I'll ask for money back.

  • Casual Listener
  • 05/02/2018 I wrote off 9,99 dollars from my account. I was not going to continue the premium subscription. But Spotify, without confirmation from my side, wrote off this money. I'll ask for money ba...
  • ArthurMorganS
  • Casual Listener
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes