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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078902 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078902 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49705 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49705 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146035 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146035 Views
  • 4840 replies
  • 118 likes

Logging in without facebook

I have a premium account and do not want to lose any of my information so how can I login to Spotify on my work computer without using my facebook account? I have found my 10 digit user name, but every time I try to set a password it tells me I need ...

  • Newbie
  • I have a premium account and do not want to lose any of my information so how can I login to Spotify on my work computer without using my facebook account?   I have found my 10 digit user name...
  • Luke
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium
  • 174 Views
  • 1 replies
  • 0 likes

Using Family Plan and Multiple Users using in different locations

I have just signed up for the Familiy plan and today while at work I am listening to it, then it stops. Says I am listening to a different song on a google home mini speaker - at home. My son, as one of the users on the family is listening at home on...

  • Casual Listener
  • I have just signed up for the Familiy plan and today while at work I am listening to it, then it stops. Says I am listening to a different song on a google home mini speaker - at home. My son, as one...
  • captcan91
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

I forgot my username/email and password please help me

I forgot my username/email and password please help me. How can i cancel may subscription using may cc(BDO) Order number ***personal information removed***

  • Newbie
  • I forgot my username/email and password please help me. How can i cancel may subscription using may cc(BDO) Order number ***personal information removed***
  • Luke
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 326 Views
  • 1 replies
  • 0 likes

Unable to link Google Home

I keep trying to link to my Spotify Premium account while setting up my new Google Home. Every time I click Continue on my Android phone once my Spotify account is identified, I just get a blank browser window, with client3.google.com written at the ...

  • Regular
  • I keep trying to link to my Spotify Premium account while setting up my new Google Home.    Every time I click Continue on my Android phone once my Spotify account is identified, I just g...
  • user-removed
  • Not applicable
  • 489 Views
  • 2 replies
  • 3 likes
  • Account
  • 489 Views
  • 2 replies
  • 3 likes

Disconnect other device from my Spotify Account

Hi. My ex is still using my spotify account and I wanted to 'unlink' or disconnect his android device to my account. What should I do? Hope you can help me out..

  • Casual Listener
  • Hi. My ex is still using my spotify account and I wanted to 'unlink' or disconnect his android device to my account.   What should I do? Hope you can help me out..
  • AS7
  • Gig Goer
  • 445 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 445 Views
  • 2 replies
  • 0 likes

Question for professional use of music

Hi I will offer a dance event and so can somebody tell me, is it allowed to use the music from spotify for this event?Thanks a lot. Jacqueline

  • Newbie
  • Hi  I will offer a dance event and so can somebody tell me, is it allowed to use the music from spotify for this event? Thanks a lot.   Jacqueline
  • Luke
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 168 Views
  • 1 replies
  • 0 likes

Someone else using my Spotify

Hi, Hoping that someone will have a solution to my problem. Basically ive had someone using my account, no, I have NOT shared any account information such as password etc. I have done everything Ive been able to come up with in order to solve this pr...

  • Newbie
  • Hi,    Hoping that someone will have a solution to my problem.  Basically ive had someone using my account, no, I have NOT shared any account information such as password etc. ...
  • user-removed
  • Not applicable
  • 527 Views
  • 7 replies
  • 0 likes
  • Security
  • 527 Views
  • 7 replies
  • 0 likes

Premium fuer Studenten

Ich habe bereits Premium, gibt es einen weg den Rabatt fuer Studenten zu bestaetigen ohne jedes mal die Zahlungsinformationen wieder neu eingeben zu muessen?

  • Casual Listener
  • Ich habe bereits Premium, gibt es einen weg den Rabatt fuer Studenten zu bestaetigen ohne jedes mal die Zahlungsinformationen wieder neu eingeben zu muessen?
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium
  • 118 Views
  • 1 replies
  • 0 likes

configuracion offline

Puse configuracion offline en mi celular y cerre sesion, luego quiero ingresar otra vez y me aparece un mensaje que dice que mi configuracion actual esta establecida en modo offline y que me conecte a internet para conectarme a spotify, y estoy con w...

  • Not applicable
  • Puse configuracion offline en mi celular y cerre sesion, luego quiero ingresar otra vez y me aparece un mensaje que dice que mi configuracion actual esta establecida en modo offline y que me conecte ...
  • 215 Views
  • 0 replies
  • 3 likes
  • 215 Views
  • 0 replies
  • 3 likes

Connecting to facebook

I'm having an issue connecting my spotify to my facebook,it says,"Sorry there has been a temporary error, please try again later."I've never done this with a previous account so have no clue as to why there is an issue?

  • Newbie
  • I'm having an issue connecting my spotify to my facebook, it says, "Sorry there has been a temporary error, please try again later." I've never done this with a previous account so have no clue as...
  • LeoRager
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Email address mismatch

While attempting to connect my Spotify and Hulu accounts, I went to change my email in Spotify settings. It listed an old email and said I must change it through my Facebook settings. I went to my Facebook settings and they show my current email addr...

  • Casual Listener
  • While attempting to connect my Spotify and Hulu accounts, I went to change my email in Spotify settings. It listed an old email and said I must change it through my Facebook settings. I went to ...
  • LeoRager
  • Community Legend
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Account

I log into my account and it won’t load anything, It happened after I bought premium. My account won’t register that I have premium and it won’t load anything. Once I leave the app and open it back up it just logs me out, once I log back in it does t...

  • Newbie
  • I log into my account and it won’t load anything, It happened after I bought premium. My account won’t register that I have premium and it won’t load anything. Once I leave the app and open it back u...
  • LeoRager
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

app says i am on a different country, cannot log in

To whom it may concern: I would like to ask for your assistance in editing the settings of my spotify account. I am currently on premium but I cannot log in to my account, so the premium is somewhat useless now until I am able to log back in. The app...

  • Newbie
  • To whom it may concern:   I would like to ask for your assistance in editing the settings of my spotify account. I am currently on premium but I cannot log in to my account, so the premium...
  • LeoRager
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Offline

ayuda!Puse mi cuenta en modo offline para no consumir datos y ahora no puedo acceder dice que necesito conectarme a Internet pero si estoy conectada al wifi

  • Newbie
  • ayuda! Puse mi cuenta en modo offline para no consumir datos y ahora no puedo acceder dice que necesito conectarme a Internet pero si estoy conectada al wifi
  • 130 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 130 Views
  • 0 replies
  • 0 likes

Can't remember email address or username....CANT ACCESS MY ACCOUNT

I have purchased Premium for .99 for 3months on another spotify account and I can' remember which email address I used or username. I have tried all emails and none of them have been the one with the Premium spotify activated. I need to access my spo...

  • Newbie
  • I have purchased Premium for .99 for 3months on another spotify account and I can' remember which email address I used or username. I have tried all emails and none of them have been the one with the...
  • LeoRager
  • Community Legend
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

I have 2 accounts apparently

So I get the gift of Spotify premium every year for Christmas. I logged on to use the gift card. Gift cards worked just fine. Apparently last year I logged in using facebook and this year when I logged in i have an alternate account. I want to use fa...

  • Not applicable
  • So I get the gift of Spotify premium every year for Christmas.  I logged on to use the gift card.  Gift cards worked just fine.  Apparently last year I logged in using facebook and thi...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Solved!! Account being used on another device

So, someone has been using my account on a PS4 for a while. Actually I know who it is since I logged my account on the console, but even though I have changed my password a thousand times and used the "log out in every device" option the person still...

  • Casual Listener
  • So, someone has been using my account on a PS4 for a while. Actually I know who it is since I logged my account on the console, but even though I have changed my password a thousand times and used th...
  • Noah
  • Spotify Star
  • 4015 Views
  • 2 replies
  • 0 likes
  • 4015 Views
  • 2 replies
  • 0 likes

Account hacked

HELP!Arrived yesterday in Canada, and within a day someone has been able to hack my account, change my password and delete all my playlists! how the **bleep** is someone able to get into this info, and should I start worrying about my personal info?!...

  • Newbie
  • HELP! Arrived yesterday in Canada, and within a day someone has been able to hack my account, change my password and delete all my playlists!   how the **bleep** is someone able to get into t...
  • Noah
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Hacked.

Just curious as to what Spotify does with these kinds of people.

  • Newbie
  • Just curious as to what Spotify does with these kinds of people.   <screenshot removed - sensitive info>
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 141 Views
  • 1 replies
  • 0 likes

Forgot email and password

My phone broke and I am trying to get back my spotify premium account. Unfortunately I really cannot remember which email or username I signed up with for the premium serviceAll I have is the invoice for each month on my bank bill.Anyone have any adv...

  • Newbie
  • My phone broke and I am trying to get back my spotify premium account. Unfortunately I really cannot remember which email or username I signed up with for the premium service All I have is the invoi...
  • Luke
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 217 Views
  • 1 replies
  • 0 likes