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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653723 Views

13 replies

4 likes

Account
  • 653723 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734149 Views

18 replies

29 likes

  • 734149 Views
  • 18 replies
  • 29 likes

Expiring credit card

I have Premium and my credit card is expiring but when I try to update the card it's treating it as if I'm opening a new account. That would be fine except I don't want to lose all of my playlists and all of the songs I have saved in my Library. Can ...

Newbie

I have Premium and my credit card is expiring but when I try to update the card it's treating it as if I'm opening a new account. That would be fine except I don't want to lose all of my playlists an...

Maxim

Spotify Star

386 Views

1 replies

0 likes

Account
Premium
Subscription
  • 386 Views
  • 1 replies
  • 0 likes

Account cannot login & forget email

Hello, I have subscribe for premium account for a while.But recently all of my device have been logged out with no reason.I cannot login anymore now.The email address of my account may be randomly input when I registered.So I also cannot reset passwo...

Newbie

Hello,   I have subscribe for premium account for a while. But recently all of my device have been logged out with no reason. I cannot login anymore now. The email address of my account may...

Alexis92

Newbie

567 Views

1 replies

0 likes

Account
  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need to change my adress

My family wanted to start a family plan, but turns out I didn't have the same adress as them. I was wondering if I could change my adress, or at least, delete my account and use my old email adress for my new account.Thanks for the help!!-Daniel

Visitor

My family wanted to start a family plan, but turns out I didn't have the same adress as them.  I was wondering if I could change my adress, or at least, delete my account and use my old email ad...

Alfredo

Roadie

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem logging in to premium

I have a premium account that i pay monthly and a free account that i had before i got the premium. Spotify kicked me out of my premium account with all my Playlists. And i am able to only log into my free account. What am i supposed to do to solve t...

Newbie

I have a premium account that i pay monthly and a free account that i had before i got the premium. Spotify kicked me out of my premium account with all my Playlists. And i am able to only log into m...

Alfredo

Roadie

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

My current activity no longer is updated for other people

My friends no longer see what I am listening to, all they see is a song a listened to yesterday and along with this on my Last.fm it shows what song im currenty listening to but doesnt log it after it ends anymore

Newbie

My friends no longer see what I am listening to, all they see is a song a listened to yesterday and along with this on my Last.fm it shows what song im currenty listening to but doesnt log it after i...

imogenmryan

Newbie

438 Views

1 replies

0 likes

Account
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta universitaria

Fiz o cadastro na conta universitária e enviei o documento, só nao recebi nenhum e-mail nem confirmação e nao acho nada na minha conta q fale sobre isso... gostaria de saber se eh normal?

Newbie

Fiz o cadastro na conta universitária e enviei o documento, só nao recebi nenhum e-mail nem confirmação e nao acho nada na minha conta q fale sobre isso... gostaria de saber se eh normal?

Alfredo

Roadie

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Cant login

Hello everyone, I have a problem with Spotify.. I forgot email and password.. and I have a premium... I cant login to my account. Can you help me?

Newbie

Hello everyone, I have a problem with Spotify.. I forgot email and password.. and I have a premium... I cant login to my account.   Can you help me?

Luke

Spotify Star

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Email Help

I cancel my premium subscription and created a new account with my student email to use the student premium pricing. My friend told me I can merge the accounts so I closed the new student account so I can change the email on my old one and sign up fo...

Newbie

I cancel my premium subscription and created a new account with my student email to use the student premium pricing. My friend told me I can merge the accounts so I closed the new student account so ...

osornios

Spotify Star

568 Views

1 replies

0 likes

Account
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stolen account

I just got an email saying that I changed my email for my paid spotify account to a random one. I went through all the process, which is recommended in help , but it seems to last so long. How long am I gonna wait to get my account back ? Btw.. Spoti...

Newbie

I just got an email saying that I changed my email for my paid spotify account to a random one.  I went through all the process, which is recommended in help , but it seems to last so long.&nbsp...

Aimee_T

Roadie

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN'T EDIT ACCOUNT INFO

I've been trying to change some of my account details but keep getting the error "your email address was not available".Can someone help me with this?

Newbie

I've been trying to change some of my account details but keep getting the error "your email address was not available". Can someone help me with this?

Aimee_T

Roadie

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Recibí correo de cobro

Buenos días hoy recibí un correo de spotify con un cobro de $45,pero desde el 2017 yo cambie mi cuenta a Free. Tengo dos cuentas y en las dos es Free. Ya revise recibos y solo tengo el del 2017

Visitor

Buenos días hoy recibí un correo de spotify con un cobro de $45,pero desde el 2017 yo cambie mi cuenta a Free. Tengo dos cuentas y en las dos es Free. Ya revise recibos y solo tengo el del 2017

osornios

Spotify Star

658 Views

1 replies

0 likes

  • 658 Views
  • 1 replies
  • 0 likes

I want my account back

I just got an email saying I changed my email for my paid spotify account to a random one. I did not and I want my access back to my account.

Newbie

I just got an email saying I changed my email for my paid spotify account to a random one. I did not and I want my access back to my account.

kace32

Newbie

449 Views

2 replies

0 likes

Account
Login
Security
  • 449 Views
  • 2 replies
  • 0 likes

Android doesnt recognize premiim

Hello. I just got a new phone and on the new one I doesnt get premium when I log on to the spotify app.I use the exact same email and password on the old phone and new and I dont get premium on the new one. I have tried logging in and out. No luck. W...

Casual Listener

Hello. I just got a new phone and on the new one I doesnt get premium when I log on to the spotify app. I use the exact same email and password on the old phone and new and I dont get premium on the...

RobinEriksen

Casual Listener

590 Views

1 replies

0 likes

Account
Login
Premium
  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution To log in the app ask me to remove de offline mode, wich I cannot do unless it let me log in! HELP!

I don´t want to remove the app, and downloadit again in order to be able to log in again, It took a lot of time and data to download all the songs in my mobile, I dont want to lose it. Please let me log in!!!!!

Casual Listener

I don´t want to remove the app, and downloadit again in order to be able to log in again, It took a lot of time and data to download all the songs in my mobile, I dont want to lose it.  Please ...

Jack

Roadie

870 Views

3 replies

1 likes

Login
  • 870 Views
  • 3 replies
  • 1 likes

How to do?

My premium is paid by my telephone company. Now I've finished it but want to keep my Spotify premium account. how do I do?

Newbie

My premium is paid by my telephone company. Now I've finished it but want to keep my Spotify premium account. how do I do? 

Bethany_Dawn

Community Legend

654 Views

1 replies

0 likes

  • 654 Views
  • 1 replies
  • 0 likes

Music producion

Hey!I want to produce a song to spotify so everybody can hear it. But.I dont know how to do it, so can you please help me.

Newbie

Hey! I want to produce a song to spotify so everybody can hear it.  But. I dont know how to do it, so can you please help me.

DerMoriz

Roadie

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

E-mail

Alguém pode me informar um e-mail para entrar em contato com um responsável e resolver meu problema?

Casual Listener

Alguém pode me informar um e-mail para entrar em contato com um responsável e resolver meu problema? 

Bittencourt

Spotify Star

791 Views

7 replies

0 likes

  • 791 Views
  • 7 replies
  • 0 likes

Change from Telia to regular Spotify

We have Spotify via Telia in Sweden, but will now change to another telephone company. We also have Spotify This way. Telia tills us that our Spotify will be terminated when We leave Telia, and We will have to start a New Spotify account. We have a L...

Newbie

We have Spotify via Telia in Sweden, but will now change to another telephone company. We also have Spotify This way. Telia tills us that our Spotify will be terminated when We leave Telia, and We wi...

Sebasty

Community Legend

559 Views

1 replies

0 likes

Account
  • 559 Views
  • 1 replies
  • 0 likes

Paying for Premium if I do not know my password and profile, cancel it

Hi, I have a problem with Spotify. I tried Spotify for free, but I do not have data for this account and I do not know how to get it. Can I please write your bank account, do you want to cancel Premium subscription in this account, please?

Casual Listener

Hi,   I have a problem with Spotify. I tried Spotify for free, but I do not have data for this account and I do not know how to get it. Can I please write your bank account, do you want to can...

Frajby_

Casual Listener

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Playlists not on new phone

Hey, I just got a new phone, a Moto g5+ and I have the Starbucks partner Spotify premium account. I put my log in info, I don't use my Facebook, and none of my saved playlists or music is there. I have already tried clearing the data, uninstalling an...

Newbie

Hey, I just got a new phone, a Moto g5+ and I have the Starbucks partner Spotify premium account. I put my log in info, I don't use my Facebook, and none of my saved playlists or music is there. I ha...

Bittencourt

Spotify Star

368 Views

1 replies

0 likes

Other
  • 368 Views
  • 1 replies
  • 0 likes