Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Lils4
  • Newbie
  • 264726 Views
  • 518 replies
  • 34 likes
  • Account
    Free
  • 264726 Views
  • 518 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13051 Views
  • 6 replies
  • 11 likes
  • Security
  • 13051 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529592 Views
  • 989 replies
  • 113 likes
  • Account
  • 529592 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128140 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128140 Views
  • 74 replies
  • 12 likes

After logging out no premium

PlanPREMIUM FamilyCountryThe NetherlandsDeviceOneplus 6Operating SystemAndroid My Question or IssueAfter logging out and logging back in on my phone it says I don't have premium. My girlfriend has a family plan and has tried to reinvite me but I'm no...

  • Casual Listener
  • Plan PREMIUM Family Country The Netherlands Device Oneplus 6 Operating System Android   My Question or Issue After logging out and logging back in on my phone it says I don't have prem...
  • Noah
  • Spotify Star
  • 1384 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 1384 Views
  • 5 replies
  • 0 likes

Superuser Contribution No "connect to facebook" or "disconnect from facebook" button.

My settings completely lacks a "disconnect from facebook" or "connect to facebook" button. This problem already existed *before* I suspended the old facebook account that my spotify account was attached to.

  • Newbie
  • My settings completely lacks a "disconnect from facebook" or "connect to facebook" button. This problem already existed *before* I suspended the old facebook account that my spotify account was attac...
  • SergioDavid
  • Roadie
  • 405 Views
  • 1 replies
  • 0 likes
  • Account
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Followers and following resetted, multiple bugs within account

Recently, i have noticed that there isn't a followed/following option in my account profile and dug deeper into it.My profile pageAs seen, i do not have the option of "following" or "followers" within my profile. And as i was experimenting possible s...

image.png image.png image.png
  • Newbie
  • Recently, i have noticed that there isn't a followed/following option in my account profile and dug deeper into it. My profile page As seen, i do not have the option of "following" or "followers"...
  • SergioDavid
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • Account
  • 390 Views
  • 1 replies
  • 0 likes

way to see stats of time you streamed in total

Hi is there a way to see your listning stats like how much time you listend to songs and more like that?

  • Music Fan
  •   Hi is there a way to see your listning stats like how much time you listend to songs and more like that?
  • Loxer
  • Community Legend
  • 612 Views
  • 1 replies
  • 0 likes
  • Other
  • 612 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is a friend only showing as their Spotify ID?

PlanFree/PremiumCountry USDevice(iPhone 6, HP laptop)Operating System(iOS 11.4, Windows 10) My Question or Issue If someone blocks you on Facebook how do they appear on Spotify? If they are a user that you had previously followed will they suddenly s...

  • Newbie
  • Plan Free/Premium Country  US Device (iPhone 6, HP laptop) Operating System (iOS 11.4, Windows 10)   My Question or Issue  If someone blocks you on Facebook how do they appea...
  • SergioDavid
  • Roadie
  • 1061 Views
  • 1 replies
  • 0 likes
  • Account
  • 1061 Views
  • 1 replies
  • 0 likes

Superuser Contribution (New) songs can't be played (gray)

PlanPremiumCountry GermanyDeviceSamsung Glaxy S9+ & ComputerOperating SystemAndroid & Windows 10 My Question or IssueSince a few days I can't play some new songs.The error code (German) is: "Dieser Song ist nicht verfügbar. Wenn sich die Datei auf de...

  • Newbie
  • Plan Premium Country  Germany Device Samsung Glaxy S9+ & Computer Operating System Android & Windows 10   My Question or Issue Since a few days I can't play some new songs...
  • SergioDavid
  • Roadie
  • 543 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 543 Views
  • 4 replies
  • 0 likes

Connect to Facebook button pop up not accessible

I am trying to connect my facebook to my spotify account. When I click the connect to facebook button on the app, it clearly animates as if pressed, but no pop up appears for log in details. When I try to change tabs, I can visibly see the pop up in ...

  • Casual Listener
  •   I am trying to connect my facebook to my spotify account. When I click the connect to facebook button on the app, it clearly animates as if pressed, but no pop up appears for log in details. ...
  • Random_Drake
  • Casual Listener
  • 493 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 493 Views
  • 2 replies
  • 0 likes

cant get access to my premium account.

I have a premium account, which I cant get access to. I am paying for it, but I cant log in my account in any ways. I think it is because i use to log in with me old facebook account, which i have deleted for 3-4 months, so when i bought a new phone ...

  • Visitor
  • I have a premium account, which I cant get access to. I am paying for it, but I cant log in my account in any ways. I think it is because i use to log in with me old facebook account, which i have de...
  • Noah
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 487 Views
  • 1 replies
  • 0 likes

Linking Existing Spotify account with Facebook

PlanFree My Question or IssueI have a spotify account that was set up using my email (a Gmail account).I'd like to link this existing account to my Facebook account.My Facebook username isn't the Gmail email.I couldn't figured out how to link the acc...

  • Casual Listener
  • Plan Free   My Question or Issue I have a spotify account that was set up using my email (a Gmail account). I'd like to link this existing account to my Facebook account. My Facebook usern...
  • Loxer
  • Community Legend
  • 24311 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 24311 Views
  • 7 replies
  • 0 likes

Please recover my vanished playlists

Please, I had two playlists named as "Miscelânea" and "Party House" from an old free account named as "fredapc" that I shared with my new account "fredericoapc". Suddenly, they disappeared from my list of playlist. Probably because Spotify erased my ...

  • Regular
  • Please, I had two playlists named as "Miscelânea" and "Party House" from an old free account named as "fredapc" that I shared with my new account "fredericoapc". Suddenly, they disappeared from my li...
  • fredericoapc
  • Regular
  • 729 Views
  • 7 replies
  • 0 likes
  • Premium
  • 729 Views
  • 7 replies
  • 0 likes

Solved!! 'Recently played' feature has stopped working

Plan PremiumCountry UKDevice HP laptopOperating System Windows 10Software version 1.0.84.344.gfc674f6f The 'Recently played' function has stopped working on my desktop software. Can anyone provide a solution?Many thanks.

  • Gig Goer
  • Plan Premium Country UK Device HP laptop Operating System Windows 10 Software version 1.0.84.344.gfc674f6f   The 'Recently played' function has stopped working on my desktop soft...
  • thedude
  • Gig Goer
  • 716 Views
  • 2 replies
  • 0 likes
  • Premium
  • 716 Views
  • 2 replies
  • 0 likes

Account name changed ?

Plan FreeCountrySpain Operating SystemWindows 10 My Question or IssueI just registered with an email that I had already registered for weeks attached to a Facebook account ...Delete the account weeks ago.I wanted to have an account, without having a ...

  • Visitor
  • Plan  Free Country Spain  Operating System Windows 10  My Question or Issue I just registered with an email that I had already registered for weeks attached to a Facebook accoun...
  • Loxer
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 397 Views
  • 1 replies
  • 0 likes

I WAS CHARGED FOR THE STUDENT PREMIUM BUT I CANT USE IT

Philippines Operating SystemAndroidSamsung A7 My Question or Issue I suscribe for student premium I was about to upload pictures for my sheerID and I exit to the page and cant back, I was charged already and cant use the premium.

  • Newbie
  • Philippines  Operating System Android Samsung A7   My Question or Issue  I suscribe for student premium I was about to upload pictures for my sheerID and I exit to the page and c...
  • Maxim
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium
  • 320 Views
  • 1 replies
  • 0 likes

Robbed

PlanFree but paid for premium Country MexicoDeviceHp laptop Operating SystemWindows 10 My Question or Issue I was going to pay the university discount, but unfortunately, my university didn't appear, so like anybody would've done they would put cance...

  • Newbie
  • Plan Free but paid for premium  Country  Mexico Device Hp laptop  Operating System Windows 10   My Question or Issue  I was going to pay the university discount, bu...
  • Maxim
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 392 Views
  • 1 replies
  • 0 likes

Solved!! Forgot password and username, attached e-mail account no longer existing

PlanPremiumCountryGermanyDeviceSamsung Galaxy A3 2016 My Question or Issue: Hi, i've used my Facebook account to register for Spotify and log in but closed my Facebook account about a year ago. I also closed the attached e-mail account shortly after ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy A3 2016     My Question or Issue:   Hi,   i've used my Facebook account to register for Spotify and log in but close...
  • jaythetoader
  • Casual Listener
  • 846 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 846 Views
  • 4 replies
  • 0 likes

Superuser Contribution Bands in Town won't scan

Hi, I've been trying to get the bands in town app to scan my spotify artists, every time i do I get a 403 forbidden error. When I look at the linked accounts page on the App there's a yellow warning triangle next to the Spotify section. I'm using a 6...

  • Newbie
  •     Hi,   I've been trying to get the bands in town app to scan my spotify artists, every time i do I get a 403 forbidden error. When I look at the linked accounts page on the App ...
  • Alfredo
  • Roadie
  • 4787 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 4787 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Daily Mix disappeared on Desktop and Web

Spotify Version1.0.83.318.g6c07039dPlanFree CountryItalyDeviceDell Notebook, Iphone 6 Operating SystemWindows 10, Ios 9.3 My Question or IssueI've been using Spotify for at least 2 years and for 3 weeks now My Daily Mix has been missing from Spotify ...

  • Casual Listener
  • Spotify Version 1.0.83.318.g6c07039d Plan Free  Country Italy Device Dell Notebook, Iphone 6  Operating System Windows 10, Ios 9.3   My Question or Issue I've been using Sp...
  • Alfredo
  • Roadie
  • 834 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 834 Views
  • 1 replies
  • 0 likes

Local Files Family Account

I am currently using a normal spotify premium account and so far my sister can't sync the songs I have that are local files. Would having a family account allow her to download my local files?

  • Visitor
  • I am currently using a normal spotify premium account and so far my sister can't sync the songs I have that are local files. Would having a family account allow her to download my local files? &nbsp...
  • Noah
  • Spotify Star
  • 1959 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1959 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot login

Plan Premium Country Philippines Device (iPhone 7 Operating System (iOS 11 My Question or Issue hello, i have an active premium account with spotify however i accidentally logged it out and now i couldn’t login. It says the account is not associated ...

  • Regular
  • Plan Premium Country  Philippines Device (iPhone 7 Operating System (iOS 11   My Question or Issue  hello, i have an active premium account with spotify however i a...
  • Alfredo
  • Roadie
  • 990 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 990 Views
  • 7 replies
  • 0 likes

Superuser Contribution Reset password but no e-mail that let me do this because of an old e-mail account

PlanPremiumCountry NorwayDeviceMacbook Pro late 2017Operating SystemiOS 10 My Question or Issue I don't remember my password. I try resetting it by e-mail, but my account is registered with an old hotmail/outlook e-mail address I don't use anymore. W...

  • Casual Listener
  •   Plan Premium Country  Norway Device Macbook Pro late 2017 Operating System iOS 10   My Question or Issue   I don't remember my password. I try resetting it by e...
  • trick_1
  • Casual Listener
  • 458 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 458 Views
  • 2 replies
  • 0 likes