Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 395658 Views
  • 943 replies
  • 107 likes
  • Account
  • 395658 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170270 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170270 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98752 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98752 Views
  • 68 replies
  • 10 likes

Superuser Contribution Says I’m abroad

I’m trying to log into my account and it’s says I’m abroad and I can’t use my account, but I’m home in the Uk and still won’t let me use Spotify, and when I try to change my profile location it won’t let me either???

  • Newbie
  • I’m trying to log into my account and it’s says I’m abroad and I can’t use my account, but I’m home in the Uk and still won’t let me use Spotify, and when I try to change my profile location it won’t...
  • Alfredo
  • Roadie
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Different Versions

hello!So I recently had the older version [I forgot which one it was but I think it was 0.9 or something like that] which showed my account profile picture in the upper left hand corner and I had my 'saved' songs. I transferred my account and suddenl...

  • Casual Listener
  • hello! So I recently had the older version [I forgot which one it was but I think it was 0.9 or something like that] which showed my account profile picture in the upper left hand corner and I had m...
  • softsguk
  • Casual Listener
  • 1097 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1097 Views
  • 1 replies
  • 0 likes

Fraudulent Credit Card Charges from SpotifyUSA

I have a free account with Spotify. When I go to check my account it specificly shows that there is no credit card account linked with my Spotify account. Now as of last Friday I have a $10.59 charge from Spotify USA on my credit card. I am quite fru...

  • Newbie
  • I have a free account with Spotify. When I go to check my account it specificly shows that there is no credit card account linked with my Spotify account. Now as of last Friday I have a $10.59 charge...
  • bcseattle
  • Newbie
  • 30141 Views
  • 22 replies
  • 7 likes
  • 30141 Views
  • 22 replies
  • 7 likes

username changed automatically

Hello everyone I have a spotify premium for students account that was initially connected to my Facebook account. Suddenly one day my profile name and picture that were obviously the same as my Facebook ones, changed automatically to a really bizarre...

  • Newbie
  • Hello everyone   I have a spotify premium for students  account that was initially connected to my Facebook account. Suddenly one day my profile name and picture that were obviously the s...
  • MattSuda
  • Spotify Star
  • 606 Views
  • 1 replies
  • 2 likes
  • 606 Views
  • 1 replies
  • 2 likes

Forgotten password and no longer have access to the email address

HelloCan someone please help me. I have forgotten my password and unfortunately, the email address I used to set up Spotify is connected to my old company email. I no longer have access to this email address and cannot log into my account. Someone me...

  • Newbie
  • Hello Can someone please help me.  I have forgotten my password and unfortunately, the email address I used to set up Spotify is connected to my old company email.  I no longer have access...
  • GillianDelvigne
  • Composer
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

My account is being charged twice

I just found out that my checking account is being charged twice. Would you please help with this issue?

  • Newbie
  • I just found out that my checking account is being charged twice. Would you please help with this issue?
  • GillianDelvigne
  • Composer
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Can't edit email address

Hi,Ihave had to change my email address as the old one was being discontinued.I changed to a new email for my Facebook account and as I alway log in to Spotify using Facebook, I thought nothing of it. Howver, when I went to my account profile to chan...

  • Casual Listener
  • Hi, Ihave had to change my email address as the old one was being discontinued. I changed to a new email for my Facebook account and as I alway log in to Spotify using Facebook, I thought nothing o...
  • MattSuda
  • Spotify Star
  • 831 Views
  • 1 replies
  • 0 likes
  • Account
  • 831 Views
  • 1 replies
  • 0 likes

Paying for premium and getting the free version

Last week my Spotify app magically turned into the free version with commercials and less access to music. I’ve been paying 9.99 since December through Rogers. I’ve tried logging out and back in and deleting and re installing the app on my iPhone. St...

  • Newbie
  • Last week my Spotify app magically turned into the free version with commercials and less access to music. I’ve been paying 9.99 since December through Rogers. I’ve tried logging out and back in and ...
  • MattSuda
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

How do I remove my control over an artist?

I logged in and was given control over a different artist with the same name.I have split their music and mine into different artist pages, but now I want to remove myself from their page, and only control my own.Any help would be appreciated.

  • Newbie
  • I logged in and was given control over a different artist with the same name. I have split their music and mine into different artist pages, but now I want to remove myself from their page, and only...
  • MattSuda
  • Spotify Star
  • 1281 Views
  • 1 replies
  • 1 likes
  • 1281 Views
  • 1 replies
  • 1 likes

Superuser Contribution Pago con tarjeta de credito

Quisiera saber como hacer para diferir el pago a 1 sola cuota y no ha 24. Por favor ayuda

  • Newbie
  • Quisiera saber como hacer para diferir el pago a 1 sola cuota y no ha 24. Por favor ayuda
  • Jeffer1894
  • Newbie
  • 10977 Views
  • 9 replies
  • 15 likes
  • 10977 Views
  • 9 replies
  • 15 likes

Superuser Contribution AMEX in Argentina

Hi there.Well, it's simple. I cannot use another credit card than AMEX for this payment, how can I change my country at my profile? This option leads me to my Facebook account and i'm not going to modify that.Its really hard to believe that you can't...

  • Casual Listener
  • Hi there. Well, it's simple. I cannot use another credit card than AMEX for this payment, how can I change my country at my profile? This option leads me to my Facebook account and i'm not going to ...
  • dokorn
  • Casual Listener
  • 740 Views
  • 2 replies
  • 0 likes
  • Premium
  • 740 Views
  • 2 replies
  • 0 likes

Spotify connects to a different account when logging in via facebook?

Hi. Hope someone can help. Got a new iphone. Added Spotify and logged in using FB. This takes me to a different spotify account? How can I sort this?All other devices are linked as well as web player. I joined using Facebook so changing password does...

  • Casual Listener
  • Hi. Hope someone can help. Got a new iphone. Added Spotify and logged in using FB. This takes me to a different spotify account? How can I sort this? All other devices are linked as well as web play...
  • Lotteh
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

My username is not what I set it up as

I set my username up as ver.ajamyan, however when I try to log in with that username, it wont let me. It says password or username is wrong - or something along those lines. When I reset my password, I saw that the issue was that the username was wro...

  • Newbie
  • I set my username up as ver.ajamyan, however when I try to log in with that username, it wont let me. It says password or username is wrong - or something along those lines. When I reset my password,...
  • MattSuda
  • Spotify Star
  • 502 Views
  • 2 replies
  • 0 likes
  • 502 Views
  • 2 replies
  • 0 likes

How can I assure that I can connect my new premium account on Facebook?

Dear Spotify Community, Hi there Spotify! I have made a two Spotify accounts. One connected to my Facebook account and one regular Spotify account. I already deleted/disconnected my Spotify account that is linked on my FB because I forgot to subscrib...

  • Visitor
  • Dear Spotify Community,          Hi there Spotify! I have made a two Spotify accounts. One connected to my Facebook account and one regular Spotify account. I already delet...
  • MattSuda
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 224 Views
  • 1 replies
  • 0 likes

Cancel account connected to a Facebook i can’t access

Hello. the account i am currently posting from is an old account. My actual account was created with a friend’s Facebook who i am no longer friends with and who won’t cancel my subscription for me. I can not access it any longer to reset password or ...

  • Newbie
  • Hello. the account i am currently posting from is an old account. My actual account was created with a friend’s Facebook who i am no longer friends with and who won’t cancel my subscription for me. I...
  • MattSuda
  • Spotify Star
  • 421 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Subscription
  • 421 Views
  • 1 replies
  • 1 likes

switch from Facebook to a normal account while keeping a Family Plan

I'm a Spotify Premium for Family user registered via Facebook. I would like to move to a standard Spotify account - from what I understood, the only way to do it would be to register a new account and move my stuff (playlists, etc.) to the new one.Th...

  • Visitor
  • I'm a Spotify Premium for Family user registered via Facebook. I would like to move to a standard Spotify account - from what I understood, the only way to do it would be to register a new account an...
  • Djmanx3
  • Casual Listener
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify randomly skips

Hey, i have had the same issue! Except mine doesn’t take me to a weird song it just keeps pausing or skipping through the songs! First time it’s ever done it was this week and it’s super frustrating! I can’t listen to anything now while I’m moving ar...

  • Visitor
  • Hey, i have had the same issue! Except mine doesn’t take me to a weird song it just keeps pausing or skipping through the songs! First time it’s ever done it was this week and it’s super frustratin...
  • Melody
  • Spotify
  • 401 Views
  • 1 replies
  • 0 likes
  • Other
  • 401 Views
  • 1 replies
  • 0 likes

Alteração de e-mail

O meu cadastro é pelo facebook e eu já alterei o meu e-mail por lá, mas no Spotify continua o e-mail errado. Como faço para mudar? Vou desativar a minha conta antiga.

  • Newbie
  • O meu cadastro é pelo facebook e eu já alterei o meu e-mail por lá, mas no Spotify continua o e-mail errado. Como faço para mudar? Vou desativar a minha conta antiga.
  • Bittencourt
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

I don't have access to the email account used to create my Spotify account

For some reason I wasn't signed in today when I opened Spotify and I realized I don't remember my password. What's worse is I don't have access with the email I used to make my account. From what I can tell there is absolutely nothing I can do. Is th...

  • Visitor
  • For some reason I wasn't signed in today when I opened Spotify and I realized I don't remember my password. What's worse is I don't have access with the email I used to make my account. From what I c...
  • Luke
  • Spotify Star
  • 989 Views
  • 2 replies
  • 0 likes
  • 989 Views
  • 2 replies
  • 0 likes

Can't change country

It says ImIfrom Turkey, I never selected that country. Why can't I change my country?

  • Regular
  • It says ImIfrom Turkey, I never selected that country. Why can't I change my country?
  • RaigenSmash
  • Regular
  • 498 Views
  • 15 replies
  • 0 likes
  • 498 Views
  • 15 replies
  • 0 likes