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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172520 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172520 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11353 Views
  • 6 replies
  • 11 likes
  • Security
  • 11353 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515847 Views
  • 986 replies
  • 113 likes
  • Account
  • 515847 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125966 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125966 Views
  • 74 replies
  • 12 likes

Recibí un correo raro

PlanPremium My Question or Issue Recibí un correo diciendo que un número de 10 dígitos no concuerda con mi dirección y que si en 7 días no recibían respuesta mi plan premium sería dado de baja .

  • Casual Listener
  • Plan Premium   My Question or Issue  Recibí un correo diciendo que un número de 10 dígitos no concuerda con mi dirección y que si en 7 días no recibían respuesta mi plan premium sería d...
  • 4q57-_qcx7kmj
  • Casual Listener
  • 507 Views
  • 2 replies
  • 0 likes
  • 507 Views
  • 2 replies
  • 0 likes

I need some help by my new account ;-)

PlanPremiumCountryBelgium Device(Samsung Galaxy 7)Operating System(Windows 10) My Question or IssueHi, i need some help by my new account.Yesterday i had some troubles with Facebook, i could not see what music i was playing. Then I saw that my mail a...

  • Visitor
  • Plan Premium Country Belgium   Device (Samsung Galaxy 7) Operating System (Windows 10)   My Question or Issue Hi, i need some help by my new account. Yesterday i had some troubl...
  • user-removed
  • Not applicable
  • 529 Views
  • 2 replies
  • 0 likes
  • 529 Views
  • 2 replies
  • 0 likes

Solved!! Premium on pc and free on mobile?

I have a premium on PC but when I go to the account it shows that I have free, I'm free on my mobile and can not connect where is the error?

  • Newbie
  • I have a premium on PC but when I go to the account it shows that I have free, I'm free on my mobile and can not connect where is the error?
  • Bittencourt
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 626 Views
  • 1 replies
  • 0 likes

Solved!! Close Account Email doesn't come through

I HAVE PREVIOUSLY ASKED THE FOLLOWING QUESTION: Hello, I'm trying to Close my account permanently. I have gone through all the steps multiple times on https://support.spotify.com/us/close-account/ and I still have not received the email. I have check...

  • Visitor
  • I HAVE PREVIOUSLY ASKED THE FOLLOWING QUESTION:   Hello, I'm trying to Close my account permanently. I have gone through all the steps multiple times on https://support.spotify.com/...
  • Maxim
  • Spotify Star
  • 3446 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 3446 Views
  • 4 replies
  • 0 likes

Can't Connect with Facebook Friends because they don't show up

PlanPremiumCountryCanada DeviceiPhone, Desktop My Question or IssueI have been trying to connect with my friends on Spotify since I just upgraded to Premium. However, since Spotify automatically assigns you a username now, it is difficult to search a...

  • Casual Listener
  •   Plan Premium Country Canada  Device iPhone, Desktop  My Question or Issue I have been trying to connect with my friends on Spotify since I just upgraded to Premium. However, ...
  • i76-wa1d7b_n
  • Casual Listener
  • 589 Views
  • 2 replies
  • 0 likes
  • 589 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

hola tengo un plan Premium pero no se porque le cancelan la cuenta a uno de los integrantes siempre, he probado varias veces con varias cuentas en elmismo movil pero siempre se lacieran? Que puedo hacer..

  • Casual Listener
  • hola tengo un plan Premium pero no se porque le cancelan la cuenta a uno de los integrantes siempre, he probado varias veces con varias cuentas en el mismo movil pero siempre se la cieran? Que pued...
  • SergioDavid
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • Premium
  • 403 Views
  • 1 replies
  • 0 likes

How to recover hacked account?

TUỔI NÀO HỢP NUÔI RÙA PHONG THỦY TRONG NHÀ? CÁCH NUÔI RÙA NƯỚC VÀ LƯU ÝNuôi rùa xui hay hên? Tuổi nào mới hợp nuôi rùa phong thủy bảo vệ gia chủ khỏi tai ương. Nhặt được rùa có làm sao không? Cách nuôi rùa nước trong bể cá cảnh trong nhà.Nuôi rùa có ...

  • Newbie
  • TUỔI NÀO HỢP NUÔI RÙA PHONG THỦY TRONG NHÀ? CÁCH NUÔI RÙA NƯỚC VÀ LƯU Ý Nuôi rùa xui hay hên? Tuổi nào mới hợp nuôi rùa phong thủy bảo vệ gia chủ khỏi tai ương. Nhặt được rùa có làm sao không? Các...
  • IguanaSetup
  • Community Legend
  • 1519 Views
  • 1 replies
  • 0 likes
  • Account
  • 1519 Views
  • 1 replies
  • 0 likes

Spotify cannot log in

Recently my Spotify log out by itself, when I try to login back it shows the firewall has blocked the app, please update your firewall or allowed the app through your firewall. But I know my firewall will update by itself so I got no worries about th...

  • Casual Listener
  • Recently my Spotify log out by itself, when I try to login back it shows the firewall has blocked the app, please update your firewall or allowed the app through your firewall. But I know m...
  • lej_-42lvduf
  • Casual Listener
  • 1321 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 1321 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can you only change your email address with premium account?

PlanFreeCountry UKDeviceLaptop & iphoneOperating System? My Question or Issue Why can't I update my email address? The field in edit account won't let me amend. Is it because I have a free account and not a premium one?

  • Casual Listener
  • Plan Free Country  UK Device Laptop & iphone Operating System ?   My Question or Issue  Why can't I update my email address? The field in edit account won't let me amend....
  • Alfredo
  • Roadie
  • 837 Views
  • 4 replies
  • 0 likes
  • 837 Views
  • 4 replies
  • 0 likes

How to upgrade from Premium to Family

Is it possible upgrade my subscription from Premium to Family? If yes, how?Thanks!

  • Casual Listener
  • Is it possible upgrade my subscription from Premium to Family? If yes, how? Thanks!
  • f_sq6u-r90elj
  • Casual Listener
  • 21761 Views
  • 2 replies
  • 0 likes
  • 21761 Views
  • 2 replies
  • 0 likes

Baixei o aplicativo novamente e nao tenho o premiun e estar me cobrando

Baixei o app para spotify contratei premiun after die an month cancelei e baixeiei a volta quando entra em contato com a minha estréia e vem na minha fatura do cartao cobrandoE hum spotify não estar eu da assistência

  • Visitor
  •   Baixei o app para spotify contratei premiun after die an month cancelei e baixeiei a volta quando entra em contato com a minha estréia e vem na minha fatura do cartao cobrando E hum spotify ...
  • Bittencourt
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • Other
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution How change the NAME + SURNAME behind my Premium Family account

Just made a new premium family account.Only had to fill in an e-mail and password, but no other personalia like a name or surname. After completion of the account I wanted to invite my wife to join the family account but the invitation-wizard associa...

  • Newbie
  • Just made a new premium family account. Only had to fill in an e-mail and password, but no other personalia like a name or surname.   After completion of the account I wanted to invite my wif...
  • Alfredo
  • Roadie
  • 965 Views
  • 1 replies
  • 1 likes
  • 965 Views
  • 1 replies
  • 1 likes

Solved!! Have just created an account, now my username is showing up as a bunch of random letters & numbers

Hi there,I have just now signed up for Spotify, creating a new account from scratch, not using my facebook account.I specified a username during the sign up process, and yet now that i am finished, my username is showing up as a bunch of random lette...

  • Casual Listener
  • Hi there, I have just now signed up for Spotify, creating a new account from scratch, not using my facebook account. I specified a username during the sign up process, and yet now that i am finishe...
  • Little_Shiro
  • Casual Listener
  • 2147 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
  • 2147 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Pago con tarjeta debito

Tengan un cordial saludo , mi problema o pregunta es la siguiente ; hay un promocion en colombia el cual toca pagar simplemten 1.000,00 para tener acceso a premium por 3 meses , al momento de pagar con tarjeta debito me pide pago de un mes comun y co...

  • Casual Listener
  • Tengan un cordial saludo , mi problema o pregunta es la siguiente ;  hay un promocion en colombia el cual toca pagar simplemten 1.000,00 para tener acceso a premium por 3 meses , al momento de p...
  • richardp0509
  • Casual Listener
  • 55204 Views
  • 26 replies
  • 0 likes
  • Subscription
  • 55204 Views
  • 26 replies
  • 0 likes

Can't Log In, Cancelling Premium

PlanFree/PremiumCountry NL My Question or Issue Hey guys, I really need some help. A month or 2 ago my phone crashed, so bad that I had to throw it away. The problem is that i had a premium account on that phone which was logged in 24/7, what made me...

  • Newbie
  • Plan Free/Premium Country  NL       My Question or Issue  Hey guys,   I really need some help. A month or 2 ago my phone crashed, so bad that I had to throw it...
  • LordRollin
  • Community Legend
  • 563 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Unlimited
  • 563 Views
  • 1 replies
  • 0 likes

My account info got leaked, my account got upgraded

PlanPremium familyCountry Norway DeviceSamsung S5 Operating SystemAndroid 6? My Question or IssueI've been harrassing the people who have logged into my account and i would like to continue to do so. But would anyone please degrade my account to prem...

  • Newbie
  • Plan Premium family Country  Norway   Device Samsung S5   Operating System Android 6?   My Question or Issue I've been harrassing the people who have logged into my ac...
  • Maxim
  • Spotify Star
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Last.fm doesnt scrobbles

PlanPremiumCountryCzech republic DeviceNotebookOperating System Windows 10 My Question or IssueHello. I have problem with scrobbling from Spotify. My last scrobbled track is from 15th May, but i am listening music on Spotify. I can see in Library on ...

  • Newbie
  • Plan Premium Country Czech republic    Device Notebook Operating System  Windows 10   My Question or Issue Hello. I have problem with scrobbling from Spotify. My last s...
  • skot11
  • Newbie
  • 725 Views
  • 2 replies
  • 0 likes
  • 725 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account hacked

I got hacked and I think I got rid of the hacker but now I have all these suggestions for hardcore gangster rap that I don’t want in my Spotify. How do I get rid of these suggested artists and playlists?

  • Newbie
  • I got hacked and I think I got rid of the hacker but now I have all these suggestions for hardcore gangster rap that I don’t want in my Spotify. How do I get rid of these suggested artists and playli...
  • Melody
  • Spotify
  • 917 Views
  • 3 replies
  • 0 likes
  • 917 Views
  • 3 replies
  • 0 likes

Solved!! Payment problem

Now i get yearly preminum account 2 days ago. (App did not suggest monthly membership.)And spotifty take the money from my credit card.Today? I cant listen the music, It says please upgrade your account to preminum.(Actually i forget, 2 days ago i pa...

  • Newbie
  • Now i get yearly preminum account 2 days ago. (App did not suggest monthly membership.) And spotifty take the money from my credit card. Today? I cant listen the music, It says please upgrade ...
  • hughbetcha86
  • Gig Goer
  • 790 Views
  • 1 replies
  • 0 likes
  • 790 Views
  • 1 replies
  • 0 likes