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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • DRAG0N
  • Casual Listener
  • 260374 Views
  • 785 replies
  • 81 likes
  • Account
  • 260374 Views
  • 785 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1128152 Views
  • 118 replies
  • 106 likes
  • Account
  • 1128152 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 71247 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 71247 Views
  • 63 replies
  • 8 likes

Cannot connect my Spotify account with facebook.

Anytime i click connect with facebook on the APP, desktop app or browser website it gives me the message "Sorry there has been a temporary error, please try again later." Can anyone on the spotify team look into this? Much appreciated. Thank you

  • Newbie
  • Anytime i click connect with facebook on the APP, desktop app or browser website it gives me the message " Sorry there has been a temporary error, please try again later." Can anyone on the spotify t...
  • doreiny
  • Newbie
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Randomly skipping songs and playing Zae Day

Copying from another post and adding on...."I have Spotify premium, and every once in a while, I will be playing one of my playlists, and the song will just skip to the next song. Other times, it will start playing a completely different playlist, on...

  • Casual Listener
  • Copying from another post and adding on.... "I have Spotify premium, and every once in a while, I will be playing one of my playlists, and the song will just skip to the next song. Other times, it w...
  • Melody
  • Community Manager
  • 2818 Views
  • 11 replies
  • 1 likes
  • 2818 Views
  • 11 replies
  • 1 likes

Solved!! Cant see my Facebook Friends on Spotify

Hi . I created my account on spotify using my facebook but when I try to view friends connected nothing appears. None of your friends are on Spotify. Any help ?

  • Casual Listener
  • Hi .   I created my account on spotify using my facebook but when I try to view friends connected nothing appears.   None of your friends are on Spotify.     Any  help...
  • Deeviant
  • Casual Listener
  • 94478 Views
  • 43 replies
  • 4 likes
  • Account
  • 94478 Views
  • 43 replies
  • 4 likes

Solved!! Can't change the credit card

Hi mates! I change the credit card and my subscription can't be renewed since that credit card is not working anymore. The problem is that I'm going to my profile and the system is not letting me change the card. Everytime I click on update, enter th...

  • Roadie
  • Hi mates!   I change the credit card and my subscription can't be renewed since that credit card is not working anymore. The problem is that I'm going to my profile and the system is not...
  • Loyalraiders
  • Newbie
  • 1503 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1503 Views
  • 3 replies
  • 0 likes

Solved!! Moved abroad permanently

Hi, I moved from the Netherlands to the UK. My Free Account stopped working. Will it start working again by changing country to UK and entering details of a UK payment card? Thx, Toni

  • Casual Listener
  • Hi,   I moved from the Netherlands to the UK. My Free Account stopped working. Will it start working again by changing country to UK and entering details of a UK payment card?   Thx...
  • toni_a
  • Casual Listener
  • 5658 Views
  • 12 replies
  • 0 likes
  • 5658 Views
  • 12 replies
  • 0 likes

Can't Login... The app says the username or password is incorrect when they are correct.

When I type my username and password it says that incorrect but it's not. I even tried resetting the password it won't work. please help

  • Casual Listener
  • When I type my username and password it says that incorrect but it's not. I even tried resetting the password it won't work. please help
  • phan_times
  • Community Legend
  • 1029 Views
  • 7 replies
  • 0 likes
  • 1029 Views
  • 7 replies
  • 0 likes

Solved!! invitation email sends to log in page and asks password

When my sons and my wife click on the link in the invitation email they recieved, they get to a log in page asking for a password.They can't have a password since they are not yet part of any account.And where and how are they supposed to put this "i...

  • Casual Listener
  • When my sons and my wife click on the link in the invitation email they recieved, they get to a log in page asking for a password. They can't have a password since they are not yet part of any accou...
  • adrienK
  • Casual Listener
  • 620 Views
  • 2 replies
  • 0 likes
  • Account
  • 620 Views
  • 2 replies
  • 0 likes

Link with facebook but incorrect DOB

When I sign in Spotify for the first time I choose "Sign in with FB". But the DOB on Spotify isn't correct and I can't change it.Spotify guides me to the FB account setting to modify my DOB but whatever I do nothing change on the Spotify account.Did ...

  • Newbie
  • When I sign in Spotify for the first time I choose "Sign in with FB". But the DOB on Spotify isn't correct and I can't change it. Spotify guides me to the FB account setting to modify my DOB but wha...
  • 272 Views
  • 0 replies
  • 2 likes
  • 272 Views
  • 0 replies
  • 2 likes

It Appears that you're no eligible for this offer. You can still enjoy Premium for the great price b

Hello spotify i have been a subscriber of youre service for more than a year now , but since i pay via mobile payment , and just now just topped up some credits to my phone. to be able to continue my subscription this message has appear via mobile pa...

  • Casual Listener
  • Hello spotify  i have been a subscriber of youre service for more than a year now , but since i pay via mobile payment , and just now just topped up some credits to my phone. to be able to cont...
  • 621 Views
  • 0 replies
  • 1 likes
  • 621 Views
  • 0 replies
  • 1 likes

Merging two spotify accounts

Hello,I have two spotify accounts (not sure how it happened), one with my regular gmail account and one with my student email. I use my gmail spotify account the most, but want to qualify for the student discount. Is there a way to merge the two acco...

  • Newbie
  • Hello, I have two spotify accounts (not sure how it happened), one with my regular gmail account and one with my student email. I use my gmail spotify account the most, but want to qualify for the s...
  • alkasdfj
  • Newbie
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Spotify Customer Service is the WORST!

I'm an expat living in Hong Kong and Spotify assumed I can read Chinese so they were sending me Chinese emails. After contacting them to ask to change the language of my notification emails to English, one of their very smart agents cancelled my subs...

  • Casual Listener
  • I'm an expat living in Hong Kong and Spotify assumed I can read Chinese so they were sending me Chinese emails. After contacting them to ask to change the language of my notification emails to Englis...
  • 247 Views
  • 0 replies
  • 1 likes
  • Other
    Subscription
  • 247 Views
  • 0 replies
  • 1 likes

¿Puedo suscribirme a dos cuentas diferentes con mi misma cuenta paypal?

Tengo mi cuenta Spotify asociada ami cuenta Paypal, y quiero hacer la suscricion para una amiga desde mi misma cuenta paypal, ¿es posible? Cuando lo hago de la cuenta de ella, ingreso a mi cuenta Paypal para aceptar el cargo mensual y luego de eso me...

  • Newbie
  • Tengo mi cuenta Spotify asociada ami cuenta Paypal, y quiero hacer la suscricion para una amiga desde mi misma cuenta paypal, ¿es posible? Cuando lo hago de la cuenta de ella, ingreso a mi cuenta Pay...
  • talala1995
  • Newbie
  • 53786 Views
  • 4 replies
  • 1 likes
  • Subscription
  • 53786 Views
  • 4 replies
  • 1 likes

Superuser Contribution Olvide email asociado a mi cuenta

Hola, Quisiera saber si es posible que Spotify me diga que correo tengo registrado en mi cuenta Premium en base a la tarjeta donde se me hace el cargo. Ya que no recuerdo el email y en mi celular se cerro la sesion .

  • Newbie
  • Hola, Quisiera saber si es posible que Spotify me diga que correo tengo registrado en mi cuenta Premium en base a la tarjeta donde se me hace el cargo.  Ya que no recuerdo el email y en mi celu...
  • fredyeim
  • Newbie
  • 77624 Views
  • 2 replies
  • 6 likes
  • Account
  • 77624 Views
  • 2 replies
  • 6 likes

Superuser Contribution Moving from DK to US

I moved from Denmark to US and want to do a US subscription. How is that done, can I keep my old profile?

  • Casual Listener
  • I moved from Denmark to US and want to do a US subscription. How is that done, can I keep my old profile?
  • TDB74
  • Casual Listener
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Multiple cell phones

My work phone is a different carrier and obviously different number. I did not see multiple options for cell phone in my profile, so here I am I've got my work phone that I want to listen to eat up their freaking data during the day and then when I g...

  • Newbie
  • My work phone is a different carrier and obviously different number. I did not see multiple options for cell phone in my profile, so here I am I've got my work phone that I want to listen to eat up t...
  • phan_times
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Premium
  • 378 Views
  • 1 replies
  • 0 likes

Help

I need help with my account please. I had a Family plan now it says I just have premium

  • Casual Listener
  • I need help with my account please. I had a Family plan now it says I just have premium
  • bill_l
  • Regular
  • 211 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Username is a random string of characters

After creating an account I noticed my username isn't the one I chose and instead is a string of random letters and numbers. The windows desktop app displays my chosen username but I can only login using my email address. Is there a workaround for th...

  • Casual Listener
  • After creating an account I noticed my username isn't the one I chose and instead is a string of random letters and numbers. The windows desktop app displays my chosen username but I can only login u...
  • Maxim
  • Spotify Star
  • 6729 Views
  • 1 replies
  • 0 likes
  • Account
  • 6729 Views
  • 1 replies
  • 0 likes

Songs won't play Offline - Premium Subscription

Hi, I have been having this problem for a while now, although I have a Premium Subscription, some songs that I have added to my music / playlist will not be available to play offline. This would be okay if it was just a few but it can be up to 30 out...

  • Casual Listener
  • Hi,  I have been having this problem for a while now, although I have a Premium Subscription, some songs that I have added to my music / playlist will not be available to play offline. This w...
  • Ashleelowe1
  • Newbie
  • 102583 Views
  • 37 replies
  • 38 likes
  • 102583 Views
  • 37 replies
  • 38 likes

Superuser Contribution payment problem

hi!i can not use my credit card that i've used for spotify for a year. i contacted my bank, there is no problem with my card also i use this card for another online applications. i'm trying for 4-5 days but nothing is changed. do you guess what the p...

  • Casual Listener
  • hi! i can not use my credit card that i've used for spotify for a year. i contacted my bank, there is no problem with my card also i use this card for another online applications. i'm trying for 4-5...
  • inismonas
  • Casual Listener
  • 510 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 510 Views
  • 2 replies
  • 0 likes

Non Profit Account

Just wondering if there was someone at spotify I can email about getting the non profit account approved. I submitted one in October and then just submitted another one. I haven't heard back from the one in October so I am worried this isn't even wor...

  • Casual Listener
  • Just wondering if there was someone at spotify I can email about getting the non profit account approved.  I submitted one in October and then just submitted another one.  I haven...
  • Ssssdance
  • Newbie
  • 2322 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 2322 Views
  • 3 replies
  • 0 likes