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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421183 Views
  • 965 replies
  • 108 likes
  • Account
  • 421183 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186401 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186401 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103436 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103436 Views
  • 69 replies
  • 10 likes

Ich kann meinen PSN-Account nicht trennen

Ich habe meinen Spotify-Account mit einem PSN-Account verknüpft, auf den ich keinen Zugriff habe. Jetzt möchte ich auf meiner PS4 mit einem neuen PSN-Account Musik hören und Playlists herunterladen können, kann mich aber nicht einloggen, da mein Spot...

  • Newbie
  • Ich habe meinen Spotify-Account mit einem PSN-Account verknüpft, auf den ich keinen Zugriff habe. Jetzt möchte ich auf meiner PS4 mit einem neuen PSN-Account Musik hören und Playlists herunterladen k...
  • co11ectz
  • Newbie
  • 823 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 823 Views
  • 2 replies
  • 1 likes

Realizei o pagamanto mas ainda não estou premium

Fiz uma assinatura premium na minha conta, recebi uma mensagem de texto da operadora do cartão confirmando uma compra mas não estou premium ainda. Realizei a tentativa denovo, foi cobrado novamente mas de novo não deu certo, ou seja, paguei 2 vezes e...

  • Casual Listener
  • Fiz uma assinatura premium na minha conta, recebi uma mensagem de texto da operadora do cartão confirmando uma compra mas não estou premium ainda. Realizei a tentativa denovo, foi cobrado novamente m...
  • Bittencourt
  • Spotify Star
  • 598 Views
  • 3 replies
  • 0 likes
  • 598 Views
  • 3 replies
  • 0 likes

Account hacked, updated and can’t find old playlists

Help- my account was hacked and upgraded to premium for family. Also my playlists are all gone. I was able to reset the password but that’s it.

  • Newbie
  • Help- my account was hacked and upgraded to premium for family.  Also my playlists are all gone.  I was able to reset the password but that’s it.
  • Maxim
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded to family premium and playlists disappeared

I have just discovered that all my playlists are gone! I had made a huge one specially for my wedding in june and now I cannot reach it!The only change I did to my account was upgrade from premium to family premium!can anyone help me with this issu?

  • Newbie
  • I have just discovered that all my playlists are gone! I had made a huge one specially for my wedding in june and now I cannot reach it! The only change I did to my account was upgrade from premium ...
  • Melody
  • Spotify
  • 489 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 489 Views
  • 1 replies
  • 0 likes

404 Not Found 198.55.99.48 - no redirects at this IP

I've been trying to log into my account for about a week with no luck. When I go to http://www.spotify.com/account or http://www.spotify.com/is/account/overview/ or try to follow any link to access my account I get this. 404 Not Found 198.55.99.48 - ...

  • Casual Listener
  • I've been trying to log into my account for about a week with no luck.    When I go to http://www.spotify.com/account or http://www.spotify.com/is/account/overview/ or try to follow ...
  • Le27
  • Casual Listener
  • 633 Views
  • 2 replies
  • 3 likes
  • Account
  • 633 Views
  • 2 replies
  • 3 likes

Remove Account

Hello Spotify, I was trying to close my Spotify account, and it said to check my email to verify I was really closing it. But I never accept the email, Ive been checking it all over. Please help me, I just want to close my account. Thanks

  • Visitor
  • Hello Spotify,   I was trying to close my Spotify account, and it said to check my email to verify I was really closing it. But I never accept the email, Ive been checking it all over. Please ...
  • TheBrickSlayer
  • Roadie
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution password reset

Hi. I could not sign in to my account. I tried to reset my password. But I could not get any mails from Spotify. Any solution?

  • Visitor
  • Hi. I could not sign in to my account. I tried to reset my password. But I could not get any mails from Spotify. Any solution?
  • Melody
  • Spotify
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution hacer mi cuenta familiar

Hola tengo un pequeño negocio y los 3 socios requerimos usar sporify para hacer nuestras terapias, como puedo hacer mi cuenta familiar ?

  • Newbie
  • Hola tengo un pequeño negocio y los 3 socios requerimos usar sporify para hacer nuestras terapias, como puedo hacer mi cuenta familiar ?
  • JulianA_Bogota
  • Roadie
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Don't remember my emailadress or user name

IIdo not remember that I have made an account but my card information has bern used. So my payment account has been taken money for premium even though I do not have premium in any of my accounts. Is there a way I can delete all my accounts somehow?

  • Newbie
  • IIdo not remember that I have made an account but my card information has bern used. So my payment account has been taken money for premium even though I do not have premium in any of my accounts. Is...
  • JulianA_Bogota
  • Roadie
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify rechaza mi tarjeta

hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. Tiene que poder hacer compras internacionales mi tarjeta?

  • Newbie
  • hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. Tiene que ...
  • JulianA_Bogota
  • Roadie
  • 740 Views
  • 1 replies
  • 1 likes
  • 740 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do i find the playlists that i follow?

I cant find the option to watch all the playlists that I follow.How do I do that? Thanks!

  • Newbie
  •   I cant find the option to watch all the playlists that I follow. How do I do that?   Thanks!
  • JulianA_Bogota
  • Roadie
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Desconto estudante

Fiz o cadastro para desconto de estudante e no final pede para aguardar e que só será cobrado depois do email. Já me cobraram $10,00 e eu não recebi nada. Era pra ser R $8,50.

  • Newbie
  • Fiz o cadastro para desconto de estudante e no final pede para aguardar e que só será cobrado depois do email. Já me cobraram $10,00 e eu não recebi nada. Era pra ser R $8,50.
  • Bittencourt
  • Spotify Star
  • 16153 Views
  • 113 replies
  • 2 likes
  • 16153 Views
  • 113 replies
  • 2 likes

I want to close my account

I want to close my account , any help for this ????? please

  • Visitor
  • I want to close my account , any help for this ????? please
  • carl_harris
  • Roadie
  • 817 Views
  • 4 replies
  • 0 likes
  • 817 Views
  • 4 replies
  • 0 likes

Account

Account problems? Someone help?

  • Casual Listener
  • Account problems? Someone help?
  • PiperHamish
  • Newbie
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 362 Views
  • 1 replies
  • 0 likes

Spotify Family Plan - Adding Member not in the same country as you

Hi, I am trying to add my parents to my Family Plan. They receive the invite email to join the plan, however when they go to accept the invite it does not work. Are there any exceptions to family plans based on location? I am located in Canada and my...

  • Newbie
  • Hi, I am trying to add my parents to my Family Plan. They receive the invite email to join the plan, however when they go to accept the invite it does not work. Are there any exceptions to family pla...
  • Bethany_Dawn
  • Community Legend
  • 695 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 695 Views
  • 1 replies
  • 0 likes

Solved!! Change username?

When I created my Spotify account I used a swedish letter (å)in my username and now there´s a problem when I´m modifyingmy account because the form wants me to use letters from a-zonly,,,, Can I change my old username somehow so I can keepall my play...

  • Newbie
  • When I created my Spotify account I used a swedish letter (å) in my username and now there´s a problem when I´m modifying my account because the form wants me to use letters from a-z only,,,, Can ...
  • wearespotify55
  • Newbie
  • 93882 Views
  • 67 replies
  • 4 likes
  • 93882 Views
  • 67 replies
  • 4 likes

o app não abre meu perfil

Olá, criei uma nova conta no spotify e o app não está abrindo o meu perfil, e está com uma interface diferente. No app do celular do meu namorado abre normalmente, assim como no aplicativo do computador, mas no meu não. Já tentei instalar e desinstal...

  • Visitor
  • Olá, criei uma nova conta no spotify e o app não está abrindo o meu perfil, e está com uma interface diferente. No app do celular do meu namorado abre normalmente, assim como no aplicativo do computa...
  • DJXOTYSHOW
  • Regular
  • 1969 Views
  • 16 replies
  • 0 likes
  • 1969 Views
  • 16 replies
  • 0 likes

Superuser Contribution Cannot connect my Spotify with my PSN

Hi, when I try to connect my Spotify account on my PS4 it says that it is already connected with another PlayStation account. I've tried to know which PSN account it was for months now, but no way to find at which it is.So please tell me if there's a...

  • Visitor
  • Hi, when I try to connect my Spotify account on my PS4 it says that it is already connected with another PlayStation account. I've tried to know which PSN account it was for months now, but no way to...
  • user-removed
  • Not applicable
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Can not sign in as say offline

Like a turnip I choose the offline option but then had to log out! Now I can not log back in as it says I'm offline and need to connect, when I choose the connect option it just gives me a black screen ........HELP MEEEEE!!!

  • Newbie
  • Like a turnip I choose the offline option but then had to log out!  Now I can not log back in as it says I'm offline and need to connect, when I choose the connect option it just gives me a blac...
  • nacho_baracho99
  • Gig Goer
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes