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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421774 Views
  • 965 replies
  • 108 likes
  • Account
  • 421774 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186653 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186653 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103505 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103505 Views
  • 69 replies
  • 10 likes

Superuser Contribution Don't remember my emailadress or user name

IIdo not remember that I have made an account but my card information has bern used. So my payment account has been taken money for premium even though I do not have premium in any of my accounts. Is there a way I can delete all my accounts somehow?

  • Newbie
  • IIdo not remember that I have made an account but my card information has bern used. So my payment account has been taken money for premium even though I do not have premium in any of my accounts. Is...
  • JulianA_Bogota
  • Roadie
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify rechaza mi tarjeta

hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. Tiene que poder hacer compras internacionales mi tarjeta?

  • Newbie
  • hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. Tiene que ...
  • JulianA_Bogota
  • Roadie
  • 740 Views
  • 1 replies
  • 1 likes
  • 740 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do i find the playlists that i follow?

I cant find the option to watch all the playlists that I follow.How do I do that? Thanks!

  • Newbie
  •   I cant find the option to watch all the playlists that I follow. How do I do that?   Thanks!
  • JulianA_Bogota
  • Roadie
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Desconto estudante

Fiz o cadastro para desconto de estudante e no final pede para aguardar e que só será cobrado depois do email. Já me cobraram $10,00 e eu não recebi nada. Era pra ser R $8,50.

  • Newbie
  • Fiz o cadastro para desconto de estudante e no final pede para aguardar e que só será cobrado depois do email. Já me cobraram $10,00 e eu não recebi nada. Era pra ser R $8,50.
  • Bittencourt
  • Spotify Star
  • 16175 Views
  • 113 replies
  • 2 likes
  • 16175 Views
  • 113 replies
  • 2 likes

I want to close my account

I want to close my account , any help for this ????? please

  • Visitor
  • I want to close my account , any help for this ????? please
  • carl_harris
  • Roadie
  • 817 Views
  • 4 replies
  • 0 likes
  • 817 Views
  • 4 replies
  • 0 likes

Account

Account problems? Someone help?

  • Casual Listener
  • Account problems? Someone help?
  • PiperHamish
  • Newbie
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 362 Views
  • 1 replies
  • 0 likes

Spotify Family Plan - Adding Member not in the same country as you

Hi, I am trying to add my parents to my Family Plan. They receive the invite email to join the plan, however when they go to accept the invite it does not work. Are there any exceptions to family plans based on location? I am located in Canada and my...

  • Newbie
  • Hi, I am trying to add my parents to my Family Plan. They receive the invite email to join the plan, however when they go to accept the invite it does not work. Are there any exceptions to family pla...
  • Bethany_Dawn
  • Community Legend
  • 695 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 695 Views
  • 1 replies
  • 0 likes

Solved!! Change username?

When I created my Spotify account I used a swedish letter (å)in my username and now there´s a problem when I´m modifyingmy account because the form wants me to use letters from a-zonly,,,, Can I change my old username somehow so I can keepall my play...

  • Newbie
  • When I created my Spotify account I used a swedish letter (å) in my username and now there´s a problem when I´m modifying my account because the form wants me to use letters from a-z only,,,, Can ...
  • wearespotify55
  • Newbie
  • 93890 Views
  • 67 replies
  • 4 likes
  • 93890 Views
  • 67 replies
  • 4 likes

o app não abre meu perfil

Olá, criei uma nova conta no spotify e o app não está abrindo o meu perfil, e está com uma interface diferente. No app do celular do meu namorado abre normalmente, assim como no aplicativo do computador, mas no meu não. Já tentei instalar e desinstal...

  • Visitor
  • Olá, criei uma nova conta no spotify e o app não está abrindo o meu perfil, e está com uma interface diferente. No app do celular do meu namorado abre normalmente, assim como no aplicativo do computa...
  • DJXOTYSHOW
  • Regular
  • 1971 Views
  • 16 replies
  • 0 likes
  • 1971 Views
  • 16 replies
  • 0 likes

Superuser Contribution Cannot connect my Spotify with my PSN

Hi, when I try to connect my Spotify account on my PS4 it says that it is already connected with another PlayStation account. I've tried to know which PSN account it was for months now, but no way to find at which it is.So please tell me if there's a...

  • Visitor
  • Hi, when I try to connect my Spotify account on my PS4 it says that it is already connected with another PlayStation account. I've tried to know which PSN account it was for months now, but no way to...
  • user-removed
  • Not applicable
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Can not sign in as say offline

Like a turnip I choose the offline option but then had to log out! Now I can not log back in as it says I'm offline and need to connect, when I choose the connect option it just gives me a black screen ........HELP MEEEEE!!!

  • Newbie
  • Like a turnip I choose the offline option but then had to log out!  Now I can not log back in as it says I'm offline and need to connect, when I choose the connect option it just gives me a blac...
  • nacho_baracho99
  • Gig Goer
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Problem

I have been logged out of spotify for some reason and cant remember my password, i know my username but dont know what email address it is associated with so cant get a password reset any help?

  • Newbie
  • I have been logged out of spotify for some reason and cant remember my password, i know my username but dont know what email address it is associated with so cant get a password reset   any he...
  • user-removed
  • Not applicable
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
  • 262 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Made an account with Facebook, how to unlink?

I recently purchased Spotify Premium (Family), and made a new account as I wasn't sure if I had one already. However, when I went to link my Facebook account to said account, it'd already been used. After some looking around, it turns out I'd already...

  • Newbie
  • I recently purchased Spotify Premium (Family), and made a new account as I wasn't sure if I had one already. However, when I went to link my Facebook account to said account, it'd already been used. ...
  • user-removed
  • Not applicable
  • 733 Views
  • 1 replies
  • 0 likes
  • 733 Views
  • 1 replies
  • 0 likes

Playlist disappeared

I opened my Spotify app only to find out my playlists disappeared. Weirdest part is that they’ve been replaced by two completely different playlists that I never made. Also, my daily mix is still the same, consisting of artists on my old playlist. I ...

  • Newbie
  • I opened my Spotify app only to find out my playlists disappeared. Weirdest part is that they’ve been replaced by two completely different playlists that I never made. Also, my daily mix is still the...
  • Luke
  • Spotify Star
  • 873 Views
  • 3 replies
  • 0 likes
  • 873 Views
  • 3 replies
  • 0 likes

My profile doesn't come up when I search it and doesn't offer the options to Follow or be Followed

I just created a new profile and when I search it, my profile does not show up as an option. In addition, at the top of my user page, I don't have the option to follow other users or have them follow me. Any ideas as to why that is? I have a second a...

  • Casual Listener
  • I just created a new profile and when I search it, my profile does not show up as an option. In addition, at the top of my user page, I don't have the option to follow other users or have them follow...
  • Luke
  • Spotify Star
  • 997 Views
  • 5 replies
  • 0 likes
  • 997 Views
  • 5 replies
  • 0 likes

Superuser Contribution Help Please ..... I am being charged for premium but not able to access

Hi there , I need help please. I am paying for a premium subscription but am not able to access it. I can't remember any login details (account, e-mail used or password) How do I contact Spotify to either cancel subscription or gain access to my acco...

  • Visitor
  • Hi there , I need help please.   I am paying for a premium subscription but am not able to access it. I can't remember any login details (account, e-mail used or password) How do I contact Spo...
  • Chris
  • Spotify
  • 525 Views
  • 2 replies
  • 0 likes
  • 525 Views
  • 2 replies
  • 0 likes

Recently Played Artists Not Updating while playing Playlists

Hello, I know there was recently an issue with the Recently Played Artists section. I have noticed over the last few days that it does not appear to update when I am playing music from a playlist. I am pretty sure it used to update no matter if I wer...

  • Casual Listener
  • Hello,   I know there was recently an issue with the Recently Played Artists section. I have noticed over the last few days that it does not appear to update when I am playing music from a pla...
  • Lencu
  • Casual Listener
  • 690 Views
  • 3 replies
  • 1 likes
  • Other
    Premium
  • 690 Views
  • 3 replies
  • 1 likes

Superuser Contribution How can i change my currency ?

Hi, Spotify charging $ from my bank acount. It hase to be Turkish Lira but i couldnt find any option. I need help. How can i change my currency ?

  • Newbie
  • Hi,  Spotify charging $ from my bank acount. It hase to be Turkish Lira but i couldnt find any option. I need help. How can i change my currency ? 
  • user-removed
  • Not applicable
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charging My Paypal Account and i dont use your service

I have just noticed a charge taken from my paypal account and i have never used or sighed up tou you service can you pls let me know how i receive a refund for this..

  • Newbie
  • I have just noticed a charge taken from my paypal account and i have never used or sighed up tou you service can you pls let me know how i receive a refund for this..
  • user-removed
  • Not applicable
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
  • 386 Views
  • 1 replies
  • 0 likes