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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80355 Views

9 replies

2 likes

Account
Login
  • 80355 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653696 Views

13 replies

4 likes

Account
  • 653696 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734104 Views

18 replies

29 likes

  • 734104 Views
  • 18 replies
  • 29 likes

Superuser Contribution connexion à spotify

bonjour,Depuis se matin je rencontre des difficultés pour me connecté à mon compte dont le pseudo est "vallucie2805", je ne peux faire la manipulation "mot de passe oublié" car quand j'entre mon adresse mail ou mon pseudo le site m'affiche le message...

Newbie

bonjour, Depuis se matin je rencontre des difficultés pour me connecté à mon compte dont le pseudo est "vallucie2805", je ne peux faire la manipulation "mot de passe oublié" car quand j'entre mon ad...

Alfredo

Roadie

513 Views

1 replies

0 likes

Login
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment trouble

Hello! I've a problems with the payment of Spotify premium. The 24/december/2017 I have pay with 18app the Spotify premium for 1 year, but when the 2018 started I have received a credit addebit from Spotify... So why the 1 year I've payed not work?

Newbie

Hello! I've a problems with the payment of Spotify premium. The 24/december/2017 I have pay with 18app the Spotify premium for 1 year, but when the 2018 started I have received a credit addebit from ...

Alfredo

Roadie

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

falha de pagamento

Efetuei a compra de spotfy para estudante meu celular saiu da pagina de enviar comprovante de estudante depois nao consegui voltar na mesma,tive q efetuar todo pagamento novamente acabei gadtando 17 reais peço qie estorne um pagamento pfv.

Newbie

Efetuei a compra de spotfy para estudante meu celular saiu da pagina de enviar comprovante de estudante depois nao consegui voltar na mesma,tive q efetuar todo pagamento novamente acabei gadtand...

Bittencourt

Spotify Star

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Spotify não loga no computador

Há 2 meses minha conta foi deslogada ( do nada ) e não consigo logar novamente , e continuo pagando meu plano Family...Teriam como resolver esse problema para mim ? Já tentei de tudo, desde tentar logar pelo face , desinstalar e instalar novamente , ...

Newbie

Há 2 meses minha conta foi deslogada ( do nada ) e não consigo logar novamente , e continuo pagando meu plano Family... Teriam como resolver esse problema para mim ? Já tentei de tudo, desde tentar ...

Bittencourt

Spotify Star

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Superuser Contribution upgrade to premuim with paypal broken

I upgraded to premium with paypal. I enter info then it takes me to my paypal account I click on pay/confirm and it processes then takes me back to the sign up for premuum page. no emails no indication on paypal account of transaction, no premuum. no...

Newbie

I upgraded to premium with paypal.  I enter info  then it takes me to my paypal account   I click on pay/confirm  and it processes then takes me back to the sign up for premu...

Alfredo

Roadie

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android login

App seems to have forgotten login info. After putting in credentials app responds "You are currently set to offline. Please go online to connect" with Cancel and Connect buttons. Cancel takes me back to login, connect brings same error dialog back up...

Newbie

App seems to have forgotten login info. After putting in credentials app responds "You are currently set to offline.  Please go online to connect" with Cancel and Connect buttons. Cancel takes m...

ianm2008

Newbie

470 Views

2 replies

0 likes

  • 470 Views
  • 2 replies
  • 0 likes

Not downloading

I have Spotify premium and created multiple playlists and I am not able to download them, it’s keeps saying “waiting to download” when I am on wifi ? What do I have to do ?Kind regards thanks

Casual Listener

I have Spotify premium and created multiple playlists and I am not able to download them, it’s keeps saying “waiting to download” when I am on wifi ? What do I have to do ? Kind regards  thank...

kaitlynk

Roadie

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Cancel account connected to a Facebook i can’t access

Hello. the account i am currently posting from is an old account. My actual account was created with a friend’s Facebook who i am no longer friends with and who won’t cancel my subscription for me. I can not access it any longer to reset password or ...

Newbie

Hello. the account i am currently posting from is an old account. My actual account was created with a friend’s Facebook who i am no longer friends with and who won’t cancel my subscription for me. I...

MattSuda

Spotify Star

495 Views

1 replies

1 likes

Account
Login
Subscription
  • 495 Views
  • 1 replies
  • 1 likes

Superuser Contribution Says I’m abroad

I’m trying to log into my account and it’s says I’m abroad and I can’t use my account, but I’m home in the Uk and still won’t let me use Spotify, and when I try to change my profile location it won’t let me either???

Newbie

I’m trying to log into my account and it’s says I’m abroad and I can’t use my account, but I’m home in the Uk and still won’t let me use Spotify, and when I try to change my profile location it won’t...

Alfredo

Roadie

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Premium account via phone company not working

Hi. I have a phone company which included a premium membership for spotify in their offer, but when I log into my account on spotify, it says I only have a free membership. How do I update my account according to my payed membership through my phone ...

Casual Listener

Hi.  I have a phone company which included a premium membership for spotify in their offer, but when I log into my account on spotify, it says I only have a free membership.  How do I upd...

Hinsky

Casual Listener

458 Views

2 replies

0 likes

  • 458 Views
  • 2 replies
  • 0 likes

Changing phones and no longer premium

Please help! I previously had a Samsung S5 with Spotify Premium linked to my Google Home. I now have an S7, have downloaded and linked Spotify and Google Home again and when i ask Google to play songs it says I do not have Premium. When I go to my se...

Casual Listener

Please help!   I previously had a Samsung S5 with Spotify Premium linked to my Google Home. I now have an S7, have downloaded and linked Spotify and Google Home again and when i ask Google to ...

Lullabella81

Casual Listener

503 Views

4 replies

0 likes

  • 503 Views
  • 4 replies
  • 0 likes

Changing your country in your profile and geo locating IPs

Hello, I've looked and read through the forum posts on how this is done and have been shocked to find that they are one, all really old (2014/2015) and that Spotify have not fixed the problem. I live in Spain and when I edit my profile, the only opti...

Newbie

...orumtopicpage/board-id/spotifyaccountrelated/thread-id/39149/page/33   Meesage in Spanish stating I need to change my country to match my payment method:   "Tu forma de pago y tu país no coinciden....

bonsoirv_

Newbie

752 Views

1 replies

0 likes

Account
  • 752 Views
  • 1 replies
  • 0 likes

Solved!! Gespeicherte Musik auf dem Handy kostet trotzdem Datenvolumen!?

Hallo Musikfreunde,habe seit etwa 8 Wochen Spotify Premium und bin fast zufrieden mit diesem Dienst und seiner Auswahl.Was mich aber echt stört und hoffentlich an meinen falschen Einstellungen liegt, ist folgendes. Ich habe etwa 500 Songs auf mein Ha...

Casual Listener

Hallo Musikfreunde, habe seit etwa 8 Wochen Spotify Premium und bin fast zufrieden mit diesem Dienst und seiner Auswahl. Was mich aber echt stört und hoffentlich an meinen falschen Einstellungen li...

oktagon18

Casual Listener

7658 Views

2 replies

0 likes

Premium
  • 7658 Views
  • 2 replies
  • 0 likes

Spotify connects to a different account when logging in via facebook?

Hi. Hope someone can help. Got a new iphone. Added Spotify and logged in using FB. This takes me to a different spotify account? How can I sort this?All other devices are linked as well as web player. I joined using Facebook so changing password does...

Casual Listener

Hi. Hope someone can help. Got a new iphone. Added Spotify and logged in using FB. This takes me to a different spotify account? How can I sort this? All other devices are linked as well as web play...

Lotteh

Casual Listener

495 Views

2 replies

0 likes

  • 495 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema di accesso

Da un po' di giorni sto avendo problemi con l'app: quando mi chiede di accedere con le mie credenziali io lo faccio e sembra che la pagina si stia aprendo, ma poi si interrompe improvvisamente e torna alla pagina di accesso. Ho provato di tutto, a di...

Newbie

Da un po' di giorni sto avendo problemi con l'app: quando mi chiede di accedere con le mie credenziali io lo faccio e sembra che la pagina si stia aprendo, ma poi si interrompe improvvisamente e torn...

JulianA_Bogota

Roadie

817 Views

1 replies

0 likes

  • 817 Views
  • 1 replies
  • 0 likes

Unable to access my premium subscription

Hi! can somebody help me please. I am a premium subsciber for the past 2 years and awhile ago I logged out of spotify and when I logged in I cant access spotify anymore. I reset my password for so many times and when I use my new password it said una...

Newbie

Hi! can somebody help me please. I am a premium subsciber for the past 2 years and awhile ago I logged out of spotify and when I logged in  I cant access spotify anymore.     I r...

MattSuda

Spotify Star

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

How can I assure that I can connect my new premium account on Facebook?

Dear Spotify Community, Hi there Spotify! I have made a two Spotify accounts. One connected to my Facebook account and one regular Spotify account. I already deleted/disconnected my Spotify account that is linked on my FB because I forgot to subscrib...

Visitor

Dear Spotify Community,          Hi there Spotify! I have made a two Spotify accounts. One connected to my Facebook account and one regular Spotify account. I already delet...

MattSuda

Spotify Star

298 Views

1 replies

0 likes

Account
Login
Other
  • 298 Views
  • 1 replies
  • 0 likes

Spotify not showing up on Discord

So I connected my Spotify account to Discord but it isn't showing up properly. Whenever I send an invite to listen with me it shows up with ''The listening party is over!'', and it doesn't show up on my profile either (I attached a file so you can se...

Newbie

So I connected my Spotify account to Discord but it isn't showing up properly. Whenever I send an invite to listen with me it shows up with ''The listening party is over!'', and it doesn't show up on...

TypeIIDiabetus

Newbie

2925 Views

1 replies

2 likes

  • 2925 Views
  • 1 replies
  • 2 likes

Superuser Contribution Mobil Ödeme

İyi günler, ben bundan 20 gün öncesine kadar üyeliğimi iptal ettirdim fakat hala paycell para çekiyo. Paycell müsteri hizmetleride bu konudabirşey yapmadı. Yardım edermisiniz

Newbie

İyi günler, ben bundan 20 gün öncesine kadar üyeliğimi iptal ettirdim fakat hala paycell para çekiyo. Paycell müsteri hizmetleride bu konudabirşey yapmadı. Yardım edermisiniz

JulianA_Bogota

Roadie

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Invadiram minha conta e apagaram tudo, preciso recuperar meu histórico e playlists

Boa noite,infelizmente rakearam minha conta e deletaram todos as minhas playlists.verifiquei que muitas musicas estavam sendo salvas sem minha autorização. Entrei em minhas configurações e reparei que havia um dispositivo estranho e resolvi mudar a s...

Newbie

Boa noite, infelizmente rakearam minha conta e deletaram todos as minhas playlists. verifiquei que muitas musicas estavam sendo salvas sem minha autorização. Entrei em minhas configurações e repare...

Bittencourt

Spotify Star

641 Views

1 replies

0 likes

  • 641 Views
  • 1 replies
  • 0 likes