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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1661 Views
  • 0 replies
  • 7 likes
  • Security
  • 1661 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446344 Views
  • 970 replies
  • 108 likes
  • Account
  • 446344 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199229 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199229 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108435 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108435 Views
  • 72 replies
  • 11 likes

Solved!! My premium account is hacked, please help!

I just got hacked and the person change my password and email for my account! So now I can't reset my password or even log in and create a god **bleep** ticket here on my account so I had to create a new account just to post this!! edit* I was able t...

  • Newbie
  • I just got hacked and the person change my password and email for my account! So now I can't reset my password or even log in and create a god **bleep** ticket here on my account so I had to create a...
  • user-removed
  • Not applicable
  • 541 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 541 Views
  • 2 replies
  • 0 likes

other user is able to use my account that I don’t know

When I use my account it randomly gets switched and controlled by someone named “Wissal” and I have no idea who that is. I have logged in and out but to no avail

  • Newbie
  • When I use my account it randomly gets switched and controlled by someone named  “Wissal” and I have no idea who that is. I have logged in and out but to no avail 
  • jsannn
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • Security
    Subscription
  • 350 Views
  • 1 replies
  • 0 likes

Can't connect to my premium account

I got a new phone and when I tried to log into my account I think I accidentally created a new account. I tried to enter my premium account using a different user name than the one I used for my premium account, but I used the same e-mail-address. No...

  • Newbie
  • I got a new phone and when I tried to log into my account I think I accidentally created a new account. I tried to enter my premium account using a different user name than the one I used for my...
  • Aeffken
  • Newbie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Country Issues

We are from the US but are living in Germany long term. I went on today to start a Spotify Premium Family account for me and my kids to use. Although the bottom of my screen shows Germany, I only have a credit card from the States. So I put that info...

  • Newbie
  • We are from the US but are living in Germany long term.  I went on today to start a Spotify Premium Family account for me and my kids to use.  Although the bottom of my screen shows Germany...
  • tiarastorm
  • Regular
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Find my account

Hey, Can I find my account with my number of my bank?Money is being written off while I haven't a premium account anymore. How can I see from which account the money is written off? I hope to hear it soon! (Voor nederlanders graag reactie in het Nede...

  • Newbie
  • Hey,   Can I find my account with my number of my bank? Money is being written off while I haven't a premium account anymore.   How can I see from which account the money is writt...
  • Bethany_Dawn
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Different account linked to my account

I had an old iphone with my spotify account, but then I changed it ang gave the phone to my brother. We both are in the same family plan in spotify, but when he is listening to music on his account, it appears also in mine. I have logged out from all...

  • Casual Listener
  • I had an old iphone with my spotify account, but then I changed it ang gave the phone to my brother. We both are in the same family plan in spotify, but when he is listening to music on his account, ...
  • maes91
  • Casual Listener
  • 495 Views
  • 2 replies
  • 0 likes
  • 495 Views
  • 2 replies
  • 0 likes

Friends can't see what I'm listening to

Spotify shows that I listened to a song 6d ago when I've been listening to a whole lot of music since. The problem seemed to arise after I listened on my PS4.Yes, I have 'Publish my activity on Spotify' ticked on all my devices but the problem still ...

  • Gig Goer
  • Spotify shows that I listened to a song 6d ago when I've been listening to a whole lot of music since. The problem seemed to arise after I listened on my PS4. Yes, I have 'Publish my activity on Spo...
  • frederikdrewes
  • Casual Listener
  • 1657 Views
  • 1 replies
  • 0 likes
  • Other
  • 1657 Views
  • 1 replies
  • 0 likes

Lost Music

I have been on deployment for over a month now, and all of a sudden I wasn't able to listen to the music I downloaded. I came to find out that after a month without connecting to the internet, you lose the service. I have no way of connecting to the ...

  • Newbie
  • I have been on deployment for over a month now, and all of a sudden I wasn't able to listen to the music I downloaded. I came to find out that after a month without connecting to the internet, you lo...
  • jsannn
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compromised Accounts

Hello, I spoke to a CS agent in Spotify chat called Daniel M and he advised I post here about this problem. I found that my Spotify account had been compromised this morning so decided to do some research, simply by googling my e-mail I found a list ...

  • Newbie
  • Hello,   I spoke to a CS agent in Spotify chat called Daniel M and he advised I post here about this problem.   I found that my Spotify account had been compromised this morning so...
  • Jack
  • Roadie
  • 942 Views
  • 2 replies
  • 1 likes
  • 942 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cambio email accont??

Salve, il mio account è collegato a Facebook, e viene posta l'email di facebook ma il mio profilo spotify resta collegato all'email vecchia, ho provato anche una password la password che l'indirizzo email è bloccato (ovviamente si, non è il bisogno d...

  • Casual Listener
  • Salve, il mio account è collegato a Facebook, e viene posta l'email di facebook ma il mio profilo spotify resta collegato all'email vecchia, ho provato anche una password la password che l'indirizzo ...
  • Goodman
  • Spotify Legend
  • 5285 Views
  • 3 replies
  • 0 likes
  • Account
  • 5285 Views
  • 3 replies
  • 0 likes

Unable to change Country

Hi, I'm trying to change my country details as per the FAQ by giving up a payment card issued in a different country, but I am unable to change my country afterwards.It will give me an error, but no possibility to change my account's location:Your pa...

  • Newbie
  • Hi,   I'm trying to change my country details as per the FAQ by giving up a payment card issued in a different country, but I am unable to change my country afterwards. It will give me an err...
  • Ren187
  • Newbie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Cannot apply for student discount

Hello!I have problem with applying for student discount. When i try to enter the student page where i need to apply for my student status, the site back me to the home page. I'm from Bulgaria, Europe if it does matter.

  • Newbie
  • Hello! I have problem with applying for student discount. When i try to enter the student page where i need to apply for my student status, the site back me to the home page. I'm from Bulgaria, Euro...
  • Gerardnepo
  • Regular
  • 434 Views
  • 2 replies
  • 0 likes
  • Account
  • 434 Views
  • 2 replies
  • 0 likes

Solved!! Won't let me login.

So I noticed my spotify was stuck on offline mode even though I was connected, so I decided to log out and log back in. Now it won't let me log in through facebook, I can click the Log in with facebook banner multiple times and nothing, when use my l...

  • Casual Listener
  • So I noticed my spotify was stuck on offline mode even though I was connected, so I decided to log out and log back in. Now it won't let me log in through facebook, I can click the Log in with facebo...
  • Luke
  • Spotify Star
  • 10151 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Other
  • 10151 Views
  • 6 replies
  • 0 likes

Superuser Contribution Friend activity is showing people I do not know

Hey,Since I can't find the way to contact Spotify directly, my Friend Activity is showing people I don't even know neither I'm following. This is going for a couple weeks now, I reeboted ofc but re-installing will be the last resort.Any help on this?...

  • Casual Listener
  • Hey, Since I can't find the way to contact Spotify directly, my Friend Activity is showing people I don't even know neither I'm following.  This is going for a couple weeks now, I reeboted ofc...
  • My1fan
  • Casual Listener
  • 1263 Views
  • 3 replies
  • 0 likes
  • 1263 Views
  • 3 replies
  • 0 likes

Unknown using my account and I can not remove

There is someone using my account and even when I disconnect all devices it continues, and keeps changing my songs all the time!I'm waiting for a response on how to remove this device

  • Newbie
  • There is someone using my account and even when I disconnect all devices it continues, and keeps changing my songs all the time! I'm waiting for a response on how to remove this device
  • Luke
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android login

App seems to have forgotten login info. After putting in credentials app responds "You are currently set to offline. Please go online to connect" with Cancel and Connect buttons. Cancel takes me back to login, connect brings same error dialog back up...

  • Newbie
  • App seems to have forgotten login info. After putting in credentials app responds "You are currently set to offline.  Please go online to connect" with Cancel and Connect buttons. Cancel takes m...
  • ianm2008
  • Newbie
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Spotify in Portugal und Spanien nutzen.

Hallo,ich lebe in Deutschland und möchte Spotify auch im Urlaub nutzen.Ich verbringe meinen Urlaub in Portugal und in Spanien.Ist es möglich meinen Premium Account im Ausland zu nutzen?GrußG.Kunter

  • Newbie
  • Hallo, ich lebe in Deutschland und möchte Spotify auch im Urlaub nutzen. Ich verbringe meinen Urlaub in Portugal und in Spanien. Ist es möglich meinen Premium Account im Ausland zu nutzen? Gruß ...
  • Luke
  • Spotify Star
  • 805 Views
  • 1 replies
  • 0 likes
  • Account
  • 805 Views
  • 1 replies
  • 0 likes

My profile is a number and not my name

Hey my profile is connected to facebook, but my name no longer is shown on my profile and my friends can't find my profile. Why did it change, and how can my name come back? Also how can I change my email, it won't let me edit my email either, as now...

  • Casual Listener
  • Hey my profile is connected to facebook, but my name no longer is shown on my profile and my friends can't find my profile. Why did it change, and how can my name come back? Also how can I change my ...
  • Luke
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 362 Views
  • 1 replies
  • 0 likes

Solved!! When abroad, get playlist suggestions related to the country

Hi there, Here is my situation: I am part of a Family registered in a country A. However, I'm currently spending a few months in a country B. I can still use Spotify in the country B, but all the playlist suggestions I get on my home page are related...

  • Regular
  • Hi there,   Here is my situation: I am part of a Family registered in a country A. However, I'm currently spending a few months in a country B. I can still use Spotify in the country B, but al...
  • stoufjp
  • Regular
  • 804 Views
  • 2 replies
  • 0 likes
  • 804 Views
  • 2 replies
  • 0 likes

Artist profile does not appear in search bar

Hi, I'm a new artist on Spotify, and I can find my account through the "share" link, but other users cannot find my artist profile using the search bar. My artist profile is "Sebastian Simon" and it does not show up anywhere in the search function. H...

  • Newbie
  • Hi, I'm a new artist on Spotify, and I can find my account through the "share" link, but other users cannot find my artist profile using the search bar.  My artist profile is "Sebastian Simon" a...
  • user-removed
  • Not applicable
  • 6367 Views
  • 1 replies
  • 5 likes
  • 6367 Views
  • 1 replies
  • 5 likes