Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88860 Views

9 replies

2 likes

Account
Login
  • 88860 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758808 Views

18 replies

29 likes

  • 758808 Views
  • 18 replies
  • 29 likes

Don't know my passwort neither do I know the email linked to my account

hi i dont know which email from mine ive used to create my spotify account and i also forgot my password...I want to quit my premium account though, what can I do? I just know my username and the Paypal account ive given to pay.

Newbie

hi   i dont know which email from mine ive used to create my spotify account and i also forgot my password...I want to quit my premium account though, what can I do? I just know my userna...

Robert_W

Community Legend

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xbox one spotify login

HiI logged into the spotify xbox one app and it now shows my password as my username.Can i change this?

Visitor

Hi I logged into the spotify xbox one app and it now shows my password as my username. Can i change this?

SergioDavid

Roadie

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

premium not working on phone anymore

i checked status, payment and logged out and back in. still doesn't work.

Newbie

i checked status, payment and logged out and back in. still doesn't work.

Nico

Community Legend

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

lost info

i cannot get preimum service even though i am paying for it so i need to calcel my subscription but i cant because i lost the log in info and can not find a phone number to speak to anyoneHELP PLEASE

Newbie

i cannot get preimum service even though i am paying for it so i need to calcel my subscription but i cant because i lost the log in info and can not find a phone number to speak to anyone HELP PLEA...

Robert_W

Community Legend

498 Views

1 replies

0 likes

Account
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al conectarme con Facebook

He vinculado mi cuenta de Spotify con Facebook y no sale ni mi foto de perfil ni mi nombre real, sigue apareciendo mi nombre de usuario con el que cree mi cuenta. A qué se debe esto ?

Newbie

He vinculado mi cuenta de Spotify con Facebook y no sale ni mi foto de perfil ni mi nombre real, sigue apareciendo mi nombre de usuario con el que cree mi cuenta. A qué se debe esto ?

Tovar

Newbie

898 Views

2 replies

0 likes

Account
  • 898 Views
  • 2 replies
  • 0 likes

Cannot login

I recently signed up for the family plan and wanted to cancel my sons premium so I can put him on the family one with us but he cant remember any of his passwords or emails he used is there anyway I can fix this?

Newbie

I recently signed up for the family plan and wanted to cancel my sons premium so I can put him on the family one with us but he cant remember any of his passwords or emails he used is there anyway I ...

Robert_W

Community Legend

510 Views

1 replies

0 likes

Login
  • 510 Views
  • 1 replies
  • 0 likes

Solved!! Can I change or make a new Community profile ?

Can I change or make a new Community profile ? I would like to change the user name of my community profile not the spotify account or it is the same ?

Casual Listener

Can I change or make a new Community profile ?   I would like to change the user name of my community profile not the spotify account or it is the same ?    

Noah

Spotify Star

819 Views

3 replies

0 likes

Account
  • 819 Views
  • 3 replies
  • 0 likes

Superuser Contribution Carte cadeau ne fonctionne pas

Mon mari m'a offert une carte cadeau pour un abonnement de 6 mois. Lors de la réception du mail, j'ai cliqué sur le lien pour activer le code mais hélas dans mon compte on me propose de m'abonner au service premium et par conséquent la carte n'a pas ...

Newbie

Mon mari m'a offert une carte cadeau pour un abonnement de 6 mois. Lors de la réception du mail, j'ai cliqué sur le lien pour activer le code mais hélas dans mon compte on me propose de m'abonner au ...

SergioDavid

Roadie

1631 Views

1 replies

0 likes

  • 1631 Views
  • 1 replies
  • 0 likes

My artist profile doesn't have a "Related Artists" tab

Hey! Ever since my spotify artist profile was made I've never had a "Related Artists" tab. Does anyone know how to fix this? I've had multiple alias and the ones before was just fine.

Casual Listener

Hey!   Ever since my spotify artist profile was made I've never had a "Related Artists" tab. Does anyone know how to fix this?    I've had multiple alias and the ones before was ju...

Wholm

Casual Listener

9786 Views

2 replies

1 likes

Other
  • 9786 Views
  • 2 replies
  • 1 likes

I never subscribed to anything, still on free and was charged 3 times

Hey, I have never tried a subscription before just one, and it was Spotify for students and then you said you could not verify it, and you charged me 3 times for that, and I am still on free, which is where I want to stay. I just want my money back a...

Newbie

Hey,    I have never tried a subscription before just one, and it was Spotify for students and then you said you could not verify it, and you charged me 3 times for that, and I ...

MattSuda

Spotify Star

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Estalos durante as músicas

Olá!Durante o uso do Spotify no meu carro eu tenho notado alguns estalos que incomodam muito, lembra bastante o audio em algum cd arranhado.Isso so acontece quando uso via usb e no Bluetooth fica normal.Ja troquei o cabo, uso na qualidade extrema.Dev...

Newbie

Olá! Durante o uso do Spotify no meu carro eu tenho notado alguns estalos que incomodam muito, lembra bastante o audio em algum cd arranhado. Isso so acontece quando uso via usb e no Bluetooth fica...

Bittencourt

Spotify Star

988 Views

1 replies

0 likes

  • 988 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username

I wanted to have my username be a tag i commonly use, but on my original account, it updated to be the first part of my email address.I read on the help that you cant change usernames (which is stupid, btw) and instead, to create a new account and yo...

Visitor

I wanted to have my username be a tag i commonly use, but on my original account, it updated to be the first part of my email address. I read on the help that you cant change usernames (which is stu...

user-removed

Not applicable

574 Views

2 replies

0 likes

  • 574 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Windows, Android] Apps don't cooperate

Hi,last days I have a problem with app cooperation. I am using Spotify free on my mobile and notebook.The problem looks like apps aren't connected at all. While I am listening is almost everything OK. Now I am listening on my notebook. I can switch o...

Regular

Hi, last days I have a problem with app cooperation. I am using Spotify free on my mobile and notebook. The problem looks like apps aren't connected at all. While I am listening is almost everythin...

SergioDavid

Roadie

427 Views

1 replies

0 likes

Account
Free
  • 427 Views
  • 1 replies
  • 0 likes

Can't log in (no reason given)

Hi,I just downloaded the Spotify app on my Android phone. When I try logging in to my account and clicking the "login" button, it changes to "logging in", and then changes back to "login". No reason or response given. I am using the correct username ...

Casual Listener

Hi, I just downloaded the Spotify app on my Android phone. When I try logging in to my account and clicking the "login" button, it changes to "logging in", and then changes back to "login". No reaso...

Noaya

Casual Listener

778 Views

2 replies

1 likes

  • 778 Views
  • 2 replies
  • 1 likes

Superuser Contribution Unione di 2 account

Ragazzi anni fa mi sono registrata a spotify con Facebook. Nel frattempo la mia vecchia email hotmail è stata disattivata. ho aggiornato Facebook con la mia nuova email gmail. Spotify però tiene sempre quella di hotmail. Guardando tra i suggerimenti ...

Newbie

Ragazzi anni fa mi sono registrata a spotify con Facebook. Nel frattempo la mia vecchia email hotmail è stata disattivata. ho aggiornato Facebook con la mia nuova email gmail. Spotify però tiene semp...

SergioDavid

Roadie

1270 Views

1 replies

0 likes

Account
  • 1270 Views
  • 1 replies
  • 0 likes

f another

recently several songs by an artist on my playlist are mixed up with titles songs and name of another artist.....what to do to fix this?

Newbie

recently several songs by an artist on my playlist are mixed up with titles songs and name of another artist.....what to do to fix this?

Nico

Community Legend

381 Views

1 replies

0 likes

Unlimited
  • 381 Views
  • 1 replies
  • 0 likes

Family Plan Problem

Hello! I'd like to add my husband to my family premium plan but it says no matching adresses. I don't remember what I wrote as my adress. (did I shortened it, or changed it etc) I've tried every possible adress options but I can not find what I wrote...

Newbie

Hello! I'd like to add my husband to my family premium plan but it says no matching adresses. I don't remember what I wrote as my adress. (did I shortened it, or changed it etc) I've tried every poss...

kejt_

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Help. Cant log in!

I cant log in. Ive tried all email addresses and fb and I cant 'find' my premium account to log in. I was logged out over night about 3 weeks ago and now for the life of me I cant log in. Your online help doesnt work. And I found a link to contact su...

Newbie

I cant log in. Ive tried all email addresses and fb and I cant 'find' my premium account to log in. I was logged out over night about 3 weeks ago and now for the life of me I cant log in. Your online...

kejt_

Community Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Subscription

I can’t login into my Spotify premium account , I have the email but the not the password can’t press the reset password button because I don’t know the password to that email , I’m logged in on the app but it won’t let me change to free instead of p...

Newbie

I can’t login into my Spotify premium account , I have the email but the not the password can’t press the reset password button because I don’t know the password to that email , I’m logged in on the ...

kejt_

Community Legend

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Spotify

Help I received a message from spotify on the email that my account had been disabled for excessive use.does this mean that the subscription has been blocked? and I do not have to pay anymore?

Newbie

Help I received a message from spotify on the email that my account had been disabled for excessive use. does this mean that the subscription has been blocked? and I do not have to pay anymore?

Maxim

Spotify Star

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
  • 0 likes