Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9901 Views
  • 3 replies
  • 9 likes
  • Security
  • 9901 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 493333 Views
  • 981 replies
  • 111 likes
  • Account
  • 493333 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213883 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213883 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122641 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122641 Views
  • 72 replies
  • 12 likes

Confused about ranking

PremiumCountryUS DeviceiPhone 8Operating SystemiOS 10 My Question or IssueWhat is my rank, and how do I increase it?

  • Gig Goer
  • Premium Country US  Device iPhone 8 Operating System iOS 10   My Question or Issue What is my rank, and how do I increase it?  
  • DaytimeDisco
  • Gig Goer
  • 1300 Views
  • 6 replies
  • 0 likes
  • Other
  • 1300 Views
  • 6 replies
  • 0 likes

Superuser Contribution Recuperar playlist de antigua cuenta

PlanPremiumCountry España Buenas, Tengo una cuenta premium que se creó en su momento con Facebook. Ahora he cancelado la cuenta de facebook y obviamente me ha destrozado el perfil de Spotify. Según las instrucciones de Spotify, para hacerlo bien debe...

  • Casual Listener
  • Plan Premium Country  España   Buenas,   Tengo una cuenta premium que se creó en su momento con Facebook. Ahora he cancelado la cuenta de facebook y obviamente me ha destrozad...
  • Alfredo
  • Roadie
  • 3852 Views
  • 3 replies
  • 0 likes
  • 3852 Views
  • 3 replies
  • 0 likes

Spotify premium on account with deleted email and forgotten password

PlanPremiumCountryNetherlands DeviceSony Xperia XAOperating SystemAndroid 7.0 My Question or IssueI have an spotify premium account, but i don't know my password and the registrated email is deleted.. so i can't change my password or email to termina...

  • Newbie
  •   Plan Premium Country Netherlands   Device Sony Xperia XA Operating System Android 7.0   My Question or Issue I have an spotify premium account, but i don't know my passwo...
  • UrsKaczmarek
  • Casual Listener
  • 427 Views
  • 1 replies
  • 1 likes
  • 427 Views
  • 1 replies
  • 1 likes

Spotify KONTO vergessen

PlanPremiumCountry Deutschland (Germany)DeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue Habe mir letztens ein neues Konto erstellt und mir ein paar Tage später spotify Premium zugelegt. Doch ich habe mich ausgeloggt und habe keine...

  • Visitor
  • Plan Premium Country  Deutschland (Germany) Device Samsung Galaxy S7 Operating System Android   My Question or Issue  Habe mir letztens ein neues Konto erstellt und mir ein p...
  • user-removed
  • Not applicable
  • 1610 Views
  • 2 replies
  • 0 likes
  • 1610 Views
  • 2 replies
  • 0 likes

Changing Subscribtion

PlanPremium My Question or Issue : Hey guys! I am trying to resubscribe my Spotify from Facebook to e-mail address. I know how to create new and delete an old acc however my question is if there is an option to move account form FB to @. Cause I gues...

  • Newbie
  • Plan Premium   My Question or Issue : Hey guys!  I am trying to resubscribe my Spotify from Facebook to e-mail address. I know how to create new and delete an old acc however my que...
  • Loxer
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Solved!! Won’t update

PlanPremiumCountry UKDeviceiphone 7 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue All of my friends have the new Spotify update but mine is not showing up as an update, I have deleted and redownloaded the app but still ...

  • Newbie
  • Plan Premium Country  UK Device iphone 7   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  All of my friends have the new Spotify ...
  • Loxer
  • Community Legend
  • 963 Views
  • 2 replies
  • 0 likes
  • Account
  • 963 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't connect to Facebook

Spotify Username21cqhlqf7iyqhohvaprsvjb7yPlanPremiumCountry Viet NamDeviceiPhone 6S Plus, Macbook Pro Retina Late 2013Operating SystemiOS 11, MacOS High Sierra 10.13.4 My Question or IssueI tried to link my spotify account to my facebook account, but...

  • Visitor
  • Spotify Username 21cqhlqf7iyqhohvaprsvjb7y Plan Premium Country  Viet Nam Device iPhone 6S Plus, Macbook Pro Retina Late 2013 Operating System iOS 11, MacOS High Sierra 10.13.4   ...
  • user-removed
  • Not applicable
  • 934 Views
  • 2 replies
  • 0 likes
  • 934 Views
  • 2 replies
  • 0 likes

Joining Spotify

Hello, Can anyone tell me, how I find out when I joined Spotify? 

  • Newbie
  • Hello,   Can anyone tell me, how I find out when I joined Spotify?  
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Superuser Contribution 1 year subscrition but charging me twice already

My Question or Issue I subscribe last july 14,2017 a primium family plan and charge me last march and april 2018 and now you cut my subscription. I hope you guys do something for this issue. Thank you!

  • Newbie
  •     My Question or Issue  I subscribe last july 14,2017 a primium family plan and charge me last march and april 2018 and now you cut my subscription. I hope you guys do something f...
  • Melody
  • Spotify
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

how do we find a user on the new spotify update?

How do i search up a user to look at their playlists on the new spotify update ?

  • Casual Listener
  • How do i search up a user to look at their playlists on the new spotify update ?  
  • Maxim
  • Spotify Star
  • 7031 Views
  • 10 replies
  • 0 likes
  • 7031 Views
  • 10 replies
  • 0 likes

Lost username & account

I can't find my email and account name. And it still takes money from my credit card. Can somebody help me?

  • Newbie
  • I can't find my email and account name. And it still takes money from my credit card. Can somebody help me?
  • Maxim
  • Spotify Star
  • 549 Views
  • 1 replies
  • 1 likes
  • Account
  • 549 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium Family

I subscribed to Premium Family ealier in the year.I checked my account yesterday and it says Spotify Free. Today when I logged in, I am getting advertisements in between songs. (Up until then it has been ad free - despite what my account says) My kid...

  • Casual Listener
  • I subscribed to Premium Family ealier in the year. I checked my account yesterday and it says Spotify Free.  Today when I logged in, I am getting advertisements in between songs. (Up until then...
  • wo6yfuk-_tql
  • Casual Listener
  • 813 Views
  • 3 replies
  • 0 likes
  • 813 Views
  • 3 replies
  • 0 likes

Superuser Contribution Need help

Today i bought Spotify premium with my friend's credit card then i use premium for 5 or 6 hours maybe then my account logout itselfs and says username or password is false. I cant reset my password too because when i click reset button it says email ...

  • Casual Listener
  • Today i bought Spotify premium with my friend's credit card then i use premium for 5 or 6 hours maybe then my account logout itselfs and says username or password is false. I cant reset my password t...
  • Alfredo
  • Roadie
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family disattivato

Salve, ieri il nostro account spotify family è stato disattivato senza alcun preavviso o motivazione, funziona come se fosse free. Noi paghiamo ogni 26 del mese, quindi spotify ha "rubato" i nostri soldi in questi due giorni. Non capiamo cosa sta suc...

  • Regular
  • Salve, ieri il nostro account spotify family è stato disattivato senza alcun preavviso o motivazione, funziona come se fosse free. Noi paghiamo ogni 26 del mese, quindi spotify ha "rubato" i nos...
  • Alfredo
  • Roadie
  • 494 Views
  • 1 replies
  • 0 likes
  • Account
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello Spotify Community, i'm currently having difficulty uploading a picture

When I choose the upload option, I have tried numerous photos. When it tries to go through, it fails and says, "That file’s too small. Your image must be at least 2660x1140px.". I've resized them all to fit the standards, and even more, but it still ...

  • Casual Listener
  • When I choose the upload option, I have tried numerous photos. When it tries to go through, it fails and says, "That file’s too small. Your image must be at least 2660x1140px.". I've resized them all...
  • -n9_fo6y54f2
  • Newbie
  • 7610 Views
  • 7 replies
  • 9 likes
  • Account
  • 7610 Views
  • 7 replies
  • 9 likes

Stranger using my account

I have Spotify premium and used to have a huge music library that i builed up for years. Now just recently some person from another country started listening thorugh my account (sometimes another device was on and I could see it in my recently played...

  • Newbie
  • I have Spotify premium and used to have a huge music library that i builed up for years. Now just recently some person from another country started listening thorugh my account (sometimes another dev...
  • beachdevo25
  • Music Fan
  • 1226 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 1226 Views
  • 1 replies
  • 0 likes

Invalid Redirect Uri on login

PlanFreeCountryTurkeyDevicePC/Chrome BrowserOperating SystemUbuntu 16.04 My Question or IssueI am using the web app. When i try to log in it gives me an error "Invalid Redirect Uri" in a possibly oauth authorization popup. After i close the popup and...

  • Casual Listener
  • Plan Free Country Turkey Device PC/Chrome Browser Operating System Ubuntu 16.04   My Question or Issue I am using the web app. When i try to log in it gives me an error "Invalid Redire...
  • Zopieux
  • Regular
  • 3161 Views
  • 1 replies
  • 2 likes
  • Login
  • 3161 Views
  • 1 replies
  • 2 likes

Cobrança dupla no cartão

Fiz um upgrade para o plano familiar e no meu cartão foi cobrado R$ 14,90 duas vezes. Uma como Spotify Brasil e a outra como Ecommerce. Gostaria de saber como serei ressarcida.

  • Newbie
  • Fiz um upgrade para o plano familiar e no meu cartão foi cobrado R$ 14,90 duas vezes. Uma como Spotify Brasil e a outra como Ecommerce. Gostaria de saber como serei ressarcida.
  • José1992
  • Newbie
  • 3612 Views
  • 23 replies
  • 7 likes
  • Account
  • 3612 Views
  • 23 replies
  • 7 likes

cant get premium

hey i made a new spotify account and hat payed the old one with paypal... now i want to do it with new one and i cant... i think its about the 3 month free....anybody knows how to solve ( dont want to get old acc back)

  • Casual Listener
  • hey i made a new spotify account and hat payed the old one with paypal... now i want to do it with new one and i cant... i think its about the 3 month free.... anybody knows how to solve ( dont want...
  • Tildew03
  • Music Fan
  • 727 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 727 Views
  • 7 replies
  • 0 likes