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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265507 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265507 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13055 Views
  • 6 replies
  • 11 likes
  • Security
  • 13055 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529794 Views
  • 989 replies
  • 113 likes
  • Account
  • 529794 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128165 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128165 Views
  • 74 replies
  • 12 likes

Student discount not working

Hi everyone Since 2018 I used a discovering discount of spotify in France (1€/month). But I also did all the formular to get the student discount after this one. But now, the disocunt is not working (it's written that spotify will take me 9.99€ in fe...

  • Newbie
  • Hi everyone   Since 2018 I used a discovering discount of spotify in France (1€/month). But I also did all the formular to get the student discount after this one. But now, the disocunt is not...
  • kejt_
  • Community Legend
  • 658 Views
  • 1 replies
  • 0 likes
  • 658 Views
  • 1 replies
  • 0 likes

Issue with my playlists

My Question or Issue I've got problem with my playlists. I can't see them and noone else can do this. It's like invisible playlist. I switched-off 'undercover' option but it still doesn't work. Please help me as fast as you can.PS: I apologize for my...

  • Newbie
  •   My Question or Issue    I've got problem with my playlists. I can't see them and noone else can do this. It's like invisible playlist. I switched-off 'undercover' option but it st...
  • PMorgan
  • Roadie
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

Reset my password but the email linked to account is inaccessable

I can not log into my premium account because I have forgotten my password. The email address I have linked to my account is my old work email address (which i dont have access to anymore). So when I go to reset my password, the link goes to my old e...

  • Visitor
  •  I can not log into my premium account because I have forgotten my password. The email address I have linked to my account is my old work email address (which i dont have access to anymore). So ...
  • PMorgan
  • Roadie
  • 907 Views
  • 2 replies
  • 0 likes
  • 907 Views
  • 2 replies
  • 0 likes

Closing FB

Hello, I created my spotify account via facebook. But now im not using my facebook and closed it. After that my spotify name turned into numbers and now cant change my mail too. Is it possible to change that informations - name and mail- ? Thanks Hav...

  • Visitor
  • Hello,   I created my spotify account via facebook. But now im not using my facebook and closed it. After that my spotify name turned into numbers and now cant change my mail too. Is it possib...
  • Maxim
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

change country

i everybody I’m french but I live in Thailand now so my account is located in Thailand and when I want to change for put in France I can’t. The only choice I have is Thailand, so when I try to pay for my premium account I can’t because the country an...

  • Newbie
  •    i everybody I’m french but I live in Thailand now so my account is located in Thailand and when I want to change for put in France I can’t. The only choice I have is Thailand, so when I...
  • Maxim
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Solved!! I'm charged for premium even though i didnt get it

I decided to get a student discount premium but i wasnt able to finish the process because i had to update my documents to prove that im a student so i closed spotify app mid process but i learned that i was charged for it PlanPremiumCountry TurkeyOp...

  • Casual Listener
  • I decided to get a student discount premium but i wasnt able to finish the process because i had to update my documents to prove that im a student so i closed spotify app mid process but i learned th...
  • Maxim
  • Spotify Star
  • 657 Views
  • 1 replies
  • 0 likes
  • 657 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play/link to last fm web player

Unable to play through last fm web player using spotify as source. Accounts are linked and the desktop version scrobbles to last fm webpage, but when i attempt to play a song through the web player on last fm it comes up with an error: "We couldn't f...

  • Newbie
  • Unable to play through last fm web player using spotify as source. Accounts are linked and the desktop version scrobbles to last fm webpage, but when i attempt to play a song through the web player o...
  • JulianA_Bogota
  • Roadie
  • 1817 Views
  • 1 replies
  • 4 likes
  • Premium
  • 1817 Views
  • 1 replies
  • 4 likes

How can I block some language songs from my weekly discover?

Please anyone can tell me how to block Korea song from my weekly discover?Or how can I choose what language song for me in weekly discover?That's very annoying, Please don't give me Korea anymore......

  • Casual Listener
  • Please anyone can tell me how to block Korea song from my weekly discover? Or how can I choose what language song for me in weekly discover? That's very annoying, Please don't give me Korea an...
  • PMorgan
  • Roadie
  • 4155 Views
  • 3 replies
  • 7 likes
  • 4155 Views
  • 3 replies
  • 7 likes

Solved!! Can't change email?

I signed up for Spotify a while ago, and currently do not have Premium. I tried to update my email address in "edit profile" but every time I hit save I get a red box pop up saying "Sorry, wrong password", even though I didn't touch the "confirm pass...

  • Casual Listener
  • I signed up for Spotify a while ago, and currently do not have Premium. I tried to update my email address in "edit profile" but every time I hit save I get a red box pop up saying "Sorry, wrong pass...
  • Dbarich
  • Newbie
  • 21953 Views
  • 44 replies
  • 4 likes
  • Account
    Other
    Security
  • 21953 Views
  • 44 replies
  • 4 likes

Lost block feature after Premium upgrade

I've been using Spotify on Android for a couple of months and recently became a paid member of a family account.While I had a free account I could block a song or an artist. While playing a song, at the left of the play/pause button I had a "heart" t...

  • Regular
  • I've been using Spotify on Android for a couple of months and recently became a paid member of a family account. While I had a free account I could block a song or an artist. While playing a song,...
  • MrPatate
  • Regular
  • 865 Views
  • 2 replies
  • 0 likes
  • Free
    Other
    Premium
  • 865 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant login to account

I made this account to ask this question but I need to cancel or change the password to my primary account because I'm paying premium but I cant login. I tried changing the password but it wants to send the email to an email address that I don't have...

  • Casual Listener
  • I made this account to ask this question but I need to cancel or change the password to my primary account because I'm paying premium but I cant login. I tried changing the password but it wants to s...
  • Chris
  • Spotify
  • 782 Views
  • 4 replies
  • 0 likes
  • 782 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can’t follow friends

Spotify Username *Removed username* Plan Free Country USA Device Iphone 8+ Operating System IOS 11 My Question or Issue Whenever someone sends me a link to their Spotify to follow Spotify comes up with the message “Spotify cant open this type of link...

  • Newbie
  • Spotify Username *Removed username* Plan Free Country  USA Device Iphone 8+ Operating System IOS 11   My Question or Issue   Whenever someone sends me a li...
  • Chris
  • Spotify
  • 1887 Views
  • 3 replies
  • 1 likes
  • Account
    Free
  • 1887 Views
  • 3 replies
  • 1 likes

Reset password not working

I had one Premium account with a work email that doesn't exist anymore. I don't remember the password and can't recover it. How can I cancel that account so that I can subscribe to the premium with my personal email? Is there a possibility to merge a...

  • Visitor
  •   I had one Premium account with a work email that doesn't exist anymore. I don't remember the password and can't recover it. How can I cancel that account so that I can subscribe to the premiu...
  • hughbetcha86
  • Gig Goer
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Offline when im not

My spotify is not letting me search, saying im offline i have turned the offline off and on again (several times), logged off and on, hard closed the app and reopened it...nothing is working

  • Casual Listener
  • My spotify is not letting me search, saying im offline  i have turned the offline off and on again  (several times), logged off and on, hard closed the app and reopened it...nothing is work...
  • f_ywnzlk-73sc
  • Casual Listener
  • 653 Views
  • 4 replies
  • 0 likes
  • 653 Views
  • 4 replies
  • 0 likes

Superuser Contribution New format update May 2018:

PlanFreeCountry USA My Question or IssueFeedback for Spotify developers. The new mobile format update is absolute rubbish. The first comment and annoying thing I find is that there’s nowhere to see your followers and those you follow. This is a huge ...

  • Newbie
  • Plan Free Country  USA   My Question or Issue Feedback for Spotify developers. The new mobile format update is absolute rubbish. The first comment and annoying thing I find is that th...
  • Julian
  • Moderator
  • 936 Views
  • 1 replies
  • 4 likes
  • 936 Views
  • 1 replies
  • 4 likes

Superuser Contribution App doesn t open on my TV

PlanPremium DeviceSamsung Smart TV UE40MU6122Operating SystemTizen My Question or Issue The app doesn't open on my tv....it shows me an error message: "wait and try again later". This happend out of nowhere cause one hour ago i was able to use it. I ...

  • Casual Listener
  •   Plan Premium   Device Samsung Smart TV UE40MU6122 Operating System Tizen   My Question or Issue  The app doesn't open on my tv....it shows me an error message:  ...
  • Julian
  • Moderator
  • 767 Views
  • 1 replies
  • 0 likes
  • 767 Views
  • 1 replies
  • 0 likes

someone stole my account/vol de compte

PlanPremiumCountry FranceDeviceXperiaOperating SystemAndroid Oreo My Question or Issue hey everyone, first time for me here, but ehmm... someone stole my account, i have no idea how he did that, but my mail was changed, and probably the password, so ...

  • Casual Listener
  • Plan Premium Country  France Device Xperia Operating System Android Oreo   My Question or Issue   hey everyone, first time for me here, but ehmm... someone stole my acc...
  • Maxim
  • Spotify Star
  • 947 Views
  • 4 replies
  • 0 likes
  • 947 Views
  • 4 replies
  • 0 likes

Superuser Contribution How can I tell someone deleted his profile/account?

CountryHungaryPremium DeviceiOS (iPhone 6S,Macbook Pro)Operating SystemiOS My Question or IssueI follow only one person (he follows me back), but from yesterday night I can't see his profile. I mean, there is still that '1 mark' as I follow him, but ...

  • Casual Listener
  • Country Hungary Premium   Device iOS (iPhone 6S,Macbook Pro) Operating System iOS   My Question or Issue I follow only one person (he follows me back), but from yesterday ni...
  • brainysmurf
  • Casual Listener
  • 9036 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Security
    Subscription
  • 9036 Views
  • 2 replies
  • 0 likes

Solved!! "cream-id-mgmt" in approved applications

As the title says. Its in my account settings.What is the "cream-id-mgmt" for?

  • Casual Listener
  • As the title says. Its in my account settings. What is the "cream-id-mgmt" for?
  • Hubo
  • Community Legend
  • 7596 Views
  • 12 replies
  • 27 likes
  • Account
  • 7596 Views
  • 12 replies
  • 27 likes

Charged full rate instead of student discount

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes