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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89382 Views

9 replies

2 likes

Account
Login
  • 89382 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

760996 Views

18 replies

29 likes

  • 760996 Views
  • 18 replies
  • 29 likes

Facebook

Hi! My old facebook got hacked into and I need to switch over to my new profile. My Spotify is currently using my original facebook account and it is unsalvagable. The hacker even replaced my name, profile picture, place of residency, email, and comp...

Visitor

Hi! My old facebook got hacked into and I need to switch over to my new profile. My Spotify is currently using my original facebook account and it is unsalvagable. The hacker even replaced my name, p...

osornios

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Discovery Playlist Stuck on a Single Music Genre

Hello, it seems my Discovery Playlist is only recommending one style of music (ambient sleep music). I’ve already deleted playlists with similar tracks to see if the algorithm would reset, but the issue persists. I’m not sure what else to try—any adv...

Newbie

Hello, it seems my Discovery Playlist is only recommending one style of music (ambient sleep music). I’ve already deleted playlists with similar tracks to see if the algorithm would reset, but the is...

osornios

Spotify Star

387 Views

2 replies

0 likes

  • 387 Views
  • 2 replies
  • 0 likes

I forgot my premium account email adress so i can't connect to spotify

I forgot my premium account email adress so i can't connect to spotify.I can't connect to Spotify and my credit card is still charged.I can no longer use this account so how can I have the premium subscription cancelled ?

Visitor

I forgot my premium account email adress so i can't connect to spotify. I can't connect to Spotify and my credit card is still charged. I can no longer use this account so how can I have the premiu...

Not applicable

732 Views

3 replies

1 likes

  • 732 Views
  • 3 replies
  • 1 likes

Superuser Contribution Recently played not mine

PlanPremiumCountryDenmarkOperating SystemWindows 10 + Android My Question or IssueHi,Yesterday something strange happened to my account while listening, my playlist suddendly stopped and a bunch of recently listened song appeared out of nowhere, I've...

Visitor

Plan Premium Country Denmark Operating System Windows 10 + Android   My Question or Issue Hi, Yesterday something strange happened to my account while listening, my playlist suddendly s...

Not applicable

13101 Views

17 replies

2 likes

Account
Security
  • 13101 Views
  • 17 replies
  • 2 likes

Solved!! Incorrect artist reference on my tracks!

PlanPremiumCountryU.KDeviceAll devicesOperating SystemWindows 11 My Question or IssueMy Artists name is Bruce Essar, my real name is Bruce Robinson. There is an actual artist on Spotify who has the artist name Bruce Robinson.On my tracks you list Bru...

Casual Listener

PlanPremium Country U.K Device All devices Operating System Windows 11   My Question or Issue My Artists name is Bruce Essar, my real name is Bruce Robinson. There is an actual artist o...

Billy-J

Spotify Star

333 Views

1 replies

0 likes

Account
  • 333 Views
  • 1 replies
  • 0 likes

change my country

i just want to change my country

Visitor

i just want to change my country

Billy-J

Spotify Star

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Error message when trying to join a duo account

I just changed to individual after being on an duo account and then wanted to join a new duo account but even if all the informaiton matches I get an error message that says to try again later. How can I solve this?

Visitor

I just changed to individual after being on an duo account and then wanted to join a new duo account but even if all the informaiton matches I get an error message that says to try again later. How c...

Billy-J

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Spotify cancelled your Premium Family? Don't resubscribe, it won't work.

Don't resubscribe, it won't work.This is a heads up for all.Spotify on their end has cancelled our Family Premium account because I (the manager) have moved countries. Thats not a problem. So we change managers to a different family member by resubsc...

Casual Listener

Don't resubscribe, it won't work. This is a heads up for all. Spotify on their end has cancelled our Family Premium account because I (the manager) have moved countries. Thats not a problem.&nb...

Perwinklepecan

Casual Listener

683 Views

2 replies

2 likes

Account
Premium
Subscription
  • 683 Views
  • 2 replies
  • 2 likes

Please help combine my 2 accounts

I renewed with spotify premium account with mobile number whereas my playlist is linked to my gmail account. Please help with steps combine the same.

Visitor

I renewed with spotify premium account with mobile number whereas my playlist is linked to my gmail account. Please help with steps combine the same.

Maxim

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t connect to third party apps

PlanFreeCountryUSA DeviceiPhone 14 plus, iPad airOperating SystemUnsure My Question or IssueWhen I try to connect to third party apps (such as lastfm or receptify) I log in normally on Safari, it goes smoothly until the “do you agree” page. I click “...

Newbie

Plan Free Country USA   Device iPhone 14 plus, iPad air Operating System Unsure   My Question or Issue When I try to connect to third party apps (such as lastfm or receptify) I l...

onyxizt

Casual Listener

1492 Views

5 replies

0 likes

Account
Login
Other
  • 1492 Views
  • 5 replies
  • 0 likes

Superuser Contribution How to stop "Listen Along"

PlanFreeOperating SystemWindows 10 My Question or IssueThis is so damn annoying, for the past hour I've been trying to figure out how to kick/close this "Listen Along" stuff, nothing works.Only thing that does 'solve' the problem is disabling the act...

Newbie

Plan Free Operating System Windows 10   My Question or Issue This is so damn annoying, for the past hour I've been trying to figure out how to kick/close this "Listen Along" stuff, nothing...

Yordan

Moderator

3554 Views

1 replies

0 likes

Other
  • 3554 Views
  • 1 replies
  • 0 likes

spotify abroad

I live in England as military abroad from America - I've had my Spotify account since I got to England. On Thursday, I went to the Canary Islands and I'm still there now - my Spotify is a premium account, for a while. And it worked when I got here AN...

Visitor

I live in England as military abroad from America - I've had my Spotify account since I got to England. On Thursday, I went to the Canary Islands and I'm still there now - my Spotify is a premium acc...

3xynos

Casual Listener

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to log into my account on distribution sites

My Question or Issueso, basically a long time ago a friend uploaded a song on spotify and he ''tagged'' me on it, so I figured out as an artist on spotify, even if I didn't even create that account. After a long time I finally decided to claim my acc...

Newbie

    My Question or Issue so, basically a long time ago a friend uploaded a song on spotify and he ''tagged'' me on it, so I figured out as an artist on spotify, even if I didn't even cre...

Drizzleethan

Casual Listener

3417 Views

3 replies

0 likes

Account
Login
Other
Security
  • 3417 Views
  • 3 replies
  • 0 likes

how do you remove devices from your account?

I'm trying to download music on a new device but get an error message stating that I need to remove all downloads from another account.. Please help!

Visitor

I'm trying to download music on a new device but get an error message stating that I need to remove all downloads from another account.. Please help!

Billy-J

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Cannot change payment method/country

Premium member using Mac. I have received an email from Spotify telling me to change my payment method because it doesnt match my country.I have recently moved from USA to Denmark. Trying to change my payment method to a danish one:Spotify tells me I...

Newbie

Premium member using Mac.   I have received an email from Spotify telling me to change my payment method because it doesnt match my country. I have recently moved from USA to Denmark.  ...

Maxim

Spotify Star

350 Views

1 replies

0 likes

Account
Premium
  • 350 Views
  • 1 replies
  • 0 likes

How do I delete users that are logged in through my Roku credentials?

I can’t delete the people that are on there. I don’t even know how some of them got on my account, but I need to figure out how to delete them because it won’t let me.

Visitor

I can’t delete the people that are on there. I don’t even know how some of them got on my account, but I need to figure out how to delete them because it won’t let me.

Maxim

Spotify Star

791 Views

1 replies

0 likes

  • 791 Views
  • 1 replies
  • 0 likes

Solved!! I can't play music anywhere... on web, desktop or mobile

I can't play music anywhere... on web, desktop or mobile... i could play my downloads but now that ive reinstalled the desktop app those arent available either...ive got premium and music just stopped suddenly & now i cant play anything... ive tried ...

Casual Listener

I can't play music anywhere... on web, desktop or mobile... i could play my downloads but now that ive reinstalled the desktop app those arent available either... ive got premium and music just st...

RhysandDarling

Newbie

5971 Views

11 replies

6 likes

  • 5971 Views
  • 11 replies
  • 6 likes

Solved!!Superuser Contribution 1 email 2 account

Hy, my problem is that I have 2 accounts with 1 email and on one I bought premium but its only working on my phoneOn other devices and in chrome I log in to my old account which is connected to FacebookWhat can I do to log in to the right account? Ma...

Casual Listener

Hy, my problem is that I have 2 accounts with 1 email and on one I bought premium but its only working on my phone On other devices and in chrome I log in to my old account which is connected to Fac...

Not applicable

33469 Views

15 replies

0 likes

Account
  • 33469 Views
  • 15 replies
  • 0 likes