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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8933 Views
  • 1 replies
  • 9 likes
  • Security
  • 8933 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480275 Views
  • 979 replies
  • 111 likes
  • Account
  • 480275 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210470 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210470 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120616 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120616 Views
  • 72 replies
  • 12 likes

Can I get a refund if I've been paying for 2 accounts but didn't realise?

PlanPremiumCountryAustralia DeviceMotorollaOperating SystemAndroidMy Question or IssueI have just realised I have 2 premium accounts, I've been paying for my original account through one bank, and the second account, which I forgot I opened, I've bee...

  • Visitor
  • Plan Premium Country Australia  Device Motorolla Operating System Android My Question or Issue I have just realised I have 2 premium accounts, I've been paying for my original account t...
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
  • 253 Views
  • 1 replies
  • 0 likes

I couldn't login into my account,it keeps on saying something wrong

My account is a premium account,I have tried every method and couldn't login.i recently changed my phone and that is when the problem started.WHAT SHOULD I DO,it keep on saying somethings wrong or email and password doesn't match

  • Visitor
  • My account is a premium account,I have tried every method and couldn't login.i recently changed my phone and that is when the problem started.WHAT SHOULD I DO,it keep on saying somethings wrong or em...
  • osornios
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Can we convert my kids' individual Spotify plans into one family plan?

Both my kids have Spotify accounts. If we buy a family plan, can they keep using their individual accounts while we all benefit from the family plan instead of each paying separately? Thank you for your help.

  • Visitor
  • Both my kids have Spotify accounts. If we buy a family plan, can they keep using their individual accounts while we all benefit from the family plan instead of each paying separately? Thank you for y...
  • osornios
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Several Ads in a row

PlanFreeCountryPortugalDeviceDell Latitude 5590Operating SystemWindows 10 My Question or IssueSince today i started getting several ads in row, it used to be only 1-2 max but now its around 4-5. The contents changed too, i used to get ads for product...

  • Visitor
  • Plan Free Country Portugal Device Dell Latitude 5590 Operating System Windows 10   My Question or Issue Since today i started getting several ads in row, it used to be only 1-2 max but...
  • smoothwalker
  • Newbie
  • 998 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 998 Views
  • 2 replies
  • 0 likes

Amend the language of your account, not just profile + chose the country not based on where you live

PlanPremiumCountryFinlandDevice: Android or Mac In "Settings" on my profile I can chose language, and I have chosen "English". But then when I go to my account it is in Finnish, and I can not amend it. I am Finnish-Swedish, living since 2years back i...

  • Visitor
  •   Plan Premium Country Finland Device: Android or Mac   In "Settings" on my profile I can chose language, and I have chosen "English". But then when I go to my account it is in Finni...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 220 Views
  • 1 replies
  • 0 likes

How do I access my old account?

I don't have access to my old email address and password linked to my Spotify account. I created a new account, what do I do now?

  • Visitor
  • I don't have access to my old email address and password linked to my Spotify account. I created a new account, what do I do now?
  • Billy-J
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

how do I see whos logged in my account?

I believe someone's hacked into my non-premium account, I want to know where and who's logged in my account.I don't really want to log out of all of the devices because that isn't exactly helpful. thank you.

  • Visitor
  • I believe someone's hacked into my non-premium account, I want to know where and who's logged in my account. I don't really want to log out of all of the devices because that isn't exactly helpful. ...
  • Billy-J
  • Spotify Star
  • 9726 Views
  • 1 replies
  • 1 likes
  • 9726 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify asking for code from authenticator app. I don't use an authenticator app.

PlanPremiumCountryUSADeviceMacbook Pro 2019Operating SystemmacOS Monterey 12.6.8 My Question or IssueI've been getting the run-around from Spotify Support on this for a while, about to lose my mind. When I attempt to log into Spotify on my laptop, it...

  • Newbie
  • Plan Premium Country USA Device Macbook Pro 2019 Operating System macOS Monterey 12.6.8   My Question or Issue I've been getting the run-around from Spotify Support on this for a while...
  • Yordan
  • Moderator
  • 1315 Views
  • 1 replies
  • 1 likes
  • Security
  • 1315 Views
  • 1 replies
  • 1 likes

Solved!! How to re-login to my account?

PlanFreeCountryJapanDeviceSamsung Galaxy S20Operating SystemAndroid 13 My Question or IssueI want to log in to my account,but I don't know my password or email address.Is it possible to re-login my account in this case?

  • Casual Listener
  • Plan Free Country Japan Device Samsung Galaxy S20 Operating System Android 13   My Question or Issue I want to log in to my account,but I don't know my password or email address.Is it ...
  • TanyaS
  • Spotify Star
  • 456 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 456 Views
  • 3 replies
  • 0 likes

Não consigo ouvir minhas músicas

Recebi um email informando que alterei o e-mail de acesso, mas não foi eu. Sempre entrei com facebook e nunca tinha acontecido esse erro. Agora não estou conseguindo ouvir nenhuma música.

  • Visitor
  • Recebi um email informando que alterei o e-mail de acesso, mas não foi eu. Sempre entrei com facebook e nunca tinha acontecido esse erro. Agora não estou conseguindo ouvir nenhuma música.
  • Billy-J
  • Spotify Star
  • 152 Views
  • 1 replies
  • 1 likes
  • 152 Views
  • 1 replies
  • 1 likes

Unauthorized users are using my Spotify account. FORGET DEVICE doesn't work

I have changed email and password on my account many times. They are still using my account. "Forget Device" simply deletes their devices for a few seconds, and they somehow reactivate them immediately. I even canceled my account and started a new on...

  • Visitor
  • I have changed email and password on my account many times. They are still using my account. "Forget Device" simply deletes their devices for a few seconds, and they somehow reactivate them immediate...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

I get Duo adverts all the time but I don't want or need Duo.

I think Spotify thinks multiple people are using my account because I get a Duo email or push notification almost everyday. I don't want Duo and I'm honestly sick of seeing this constantly. Is there an option to opt out or turn this specifically off?

  • Newbie
  • I think Spotify thinks multiple people are using my account because I get a Duo email or push notification almost everyday. I don't want Duo and I'm honestly sick of seeing this constantly. Is there ...
  • Billy-J
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify shows songs are added initially that I have not saved.

PlanPremiumCountryU.S.DeviceiPhone 12Operating SystemiOS 10 My Question or IssueWhen I look through a playlist or album it shows the saved icon next to songs that I didn’t save. When I click to save them, it shows that they are indeed not saved. This...

  • Casual Listener
  • Plan Premium Country U.S. Device iPhone 12 Operating System iOS 10   My Question or Issue When I look through a playlist or album it shows the saved icon next to songs that I didn’t sa...
  • Vasil
  • Moderator
  • 290 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 290 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot edit login method

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueMy Current login is using Facebook, however I want to remove this so have tried to change my login method to email/password. I can fill in the email, but after filling in the ...

  • Newbie
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue My Current login is using Facebook, however I want to remove this so have tried to change my login ...
  • Yordan
  • Moderator
  • 620 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 620 Views
  • 3 replies
  • 0 likes

E-mail desativado, tem como trocar o e-mail e trazer todos os dados da conta?

PlanoPremiumPaísBrasilDispositivoSamsung S23Sistema operacionalAndroid Minha pergunta ou problemaEu fiz a minha conta com um e-mail universitário, que foi desativado e agora não tenho acesso mais. A conta permanece logada, mas não consigo acessá-lo e...

  • Visitor
  • Plano Premium País Brasil Dispositivo Samsung S23 Sistema operacional Android   Minha pergunta ou problema Eu fiz a minha conta com um e-mail universitário, que foi desativado e agora ...
  • Luan
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Other
  • 267 Views
  • 1 replies
  • 0 likes

I want to set up a new account but I’m on someone else’s account

And every time I upload the app, I still get the shared account and not my own separate account. How can I upload a “clean” app?

  • Newbie
  • And every time I upload the app, I still get the shared account and not my own separate account. How can I upload a “clean” app?
  • Luan
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

there is no edit profile button

in the mobile app, there is no "edit profile" button under my profile picture, and the page straightup won't load on desktop.

  • Visitor
  • in the mobile app, there is no "edit profile" button under my profile picture, and the page straightup won't load on desktop.
  • osornios
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fake streams

Hey, I have a reason to believe that this artist (spotify:artist:5uHdXtqI5H3T17ovMtkqWs) has inflated their streaming numbers by using illicit services of a third party. I did a short investigation with tools that are widely available to anyone - Spo...

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  • Visitor
  • Hey, I have a reason to believe that this artist (spotify:artist:5uHdXtqI5H3T17ovMtkqWs) has inflated their streaming numbers by using illicit services of a third party. I did a short investigation w...
  • hopeverity88
  • Newbie
  • 27092 Views
  • 8 replies
  • 1 likes
  • Account
  • 27092 Views
  • 8 replies
  • 1 likes