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Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078053 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078053 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49567 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49567 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1145810 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1145810 Views
  • 4840 replies
  • 118 likes

How to raise a serious complaint

I want to know how to send in a serious complaint about spotify to an email which is not their regular support one. I have had an issue with them for the past week, and their approach to it is claiming that they are working on it and never following ...

  • Regular
  • I want to know how to send in a serious complaint about spotify to an email which is not their regular support one. I have had an issue with them for the past week, and their approach to it is claimi...
  • Maxim
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 343 Views
  • 1 replies
  • 0 likes

Non-Censored versions of the songs in the Release Radar

Is there a way to get the non-censored versions of the songs in the Release Radar? It seems like it should be an easy setting, since there is already an "allow explicit content" toggle option, but it doesn't work for Release Radar. I see this was als...

  • Casual Listener
  • Is there a way to get the non-censored versions of the songs in the Release Radar? It seems like it should be an easy setting, since there is already an "allow explicit content" toggle option, b...
  • OneByBoo
  • Community Legend
  • 413 Views
  • 3 replies
  • 0 likes
  • Premium
  • 413 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] username displayed in collaborative playlist

When you add songs to a collaborative playlist your username is displayed in the "added by" column (or w/e it's called). This is an issue for people with auto-generated random strings as usernames because that's what's shown to other people in the pl...

  • Newbie
  • When you add songs to a collaborative playlist your username is displayed in the "added by" column (or w/e it's called). This is an issue for people with auto-generated random strings as usernames be...
  • isitnaptime
  • Newbie
  • 1613 Views
  • 17 replies
  • 3 likes
  • Desktop
    Playlists
  • 1613 Views
  • 17 replies
  • 3 likes

Upgrade to family premium

if I convert my individual account with residual credit to a family (I would be the holder), what happens to the residual credit (€ 50.00)?

  • Visitor
  • if I convert my individual account with residual credit to a family (I would be the holder), what happens to the residual credit (€ 50.00)?
  • OneByBoo
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Issues

PlanPremiumCountryAUTDevice(iPhone XS, Mac mini Late 2014, Lenovo T590)Operating System(iOS 14.01, MacOS version 10.15.7, Windows 10) My Question or IssueWhen I try to login to my Spotify App on my Mac mini I get always an Error Message Username or P...

  • Casual Listener
  • Plan Premium Country AUT Device (iPhone XS, Mac mini Late 2014, Lenovo T590) Operating System (iOS 14.01, MacOS version 10.15.7, Windows 10)   My Question or Issue When I try to l...
  • Ver
  • Moderator
  • 762 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 762 Views
  • 5 replies
  • 0 likes

My account is damaged and I cannot edit it. Where can I find support chat or contact email?

Just as in title I cannot edit my account and I just get the message to reach support. Then I cannot find any support chat. Why is it so hard to make a simple and accessible contact form?

  • Casual Listener
  • Just as in title I cannot edit my account and I just get the message to reach support. Then I cannot find any support chat.   Why is it so hard to make a simple and accessible contact form?
  • sebastianpi
  • Casual Listener
  • 517 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Premium
  • 517 Views
  • 2 replies
  • 1 likes

Unable to connect Facebook

PlanPremiumCountryUSDevicePC Desktop and OnePlus 7TOperating SystemWindows 10 and Android My Question or IssueI am unable to link my Facebook account to my Spotify. I've tried both via the phone app and the desktop app. In both cases it "looks" succe...

  • Visitor
  • Plan Premium Country US Device PC Desktop and OnePlus 7T Operating System Windows 10 and Android   My Question or Issue I am unable to link my Facebook account to my Spotify. I've trie...
  • OneByBoo
  • Community Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • Account
  • 472 Views
  • 1 replies
  • 0 likes

Account Not Working

I was just listening to music yesterday using the Spotify app on my iPhone 6s. Today I wanted to listen to music again but when I opened the app on my phone I was logged out. When I tried signing in with my username and password, I got the error mess...

  • Visitor
  • I was just listening to music yesterday using the Spotify app on my iPhone 6s. Today I wanted to listen to music again but when I opened the app on my phone I was logged out. When I tried signing in ...
  • Billy-J
  • Spotify Star
  • 656 Views
  • 1 replies
  • 0 likes
  • Account
  • 656 Views
  • 1 replies
  • 0 likes

Connection with Facebook

I created my Spotify account with Facebook but I forgot it and I temporarily deactivated my Facebook account and now I can't synchronize it anymore so I have a weird name and profile picture. What can I do?

  • Visitor
  • I created my Spotify account with Facebook but I forgot it and I temporarily deactivated my Facebook account and now I can't synchronize it anymore so I have a weird name and profile picture. What ca...
  • Billy-J
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issues

PlanPremiumCountryTurkeyMy Question or Issue  As you can see spotify charged me 2 times in a month and i don’t accept that. Pls give my money back. Also sorry if i made any mistake im Turkish and don’t really know how to explain myself. Thx

F8559A99-B890-49BA-AACE-34BB32ADDBDB.jpeg
  • Casual Listener
  • Plan Premium Country Turkey My Question or Issue      As you can see spotify charged me 2 times in a month and i don’t accept that. Pls give my money back. Also sorry if i made...
  • Jeremy
  • Moderator
  • 1035 Views
  • 5 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1035 Views
  • 5 replies
  • 2 likes

How do I get access to a dead family member's artist account? I want to correct and add some info.

My Question or IssueMy great grandfather was a composer named Gustaf Bengtsson, who died in 1965. After his death, his works as been recorded and uploaded to Spotify, where he, since then has an Artist Profile. I would like to access that account to ...

  • Visitor
  • My Question or Issue My great grandfather was a composer named Gustaf Bengtsson, who died in 1965. After his death, his works as been recorded and uploaded to Spotify, where he, since then has an Ar...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 260 Views
  • 1 replies
  • 0 likes

When is Spotify going to add authenticators?

Its 2020 and the security for Spotify accounts is absolutely SHOCKING, I've been hacked about 4 times in the past couple of weeks, had playlists added deleted from all over the world too. Like ??? if I'm logging in England and now I'm suddenly in Rus...

  • Visitor
  • Its 2020 and the security for Spotify accounts is absolutely SHOCKING, I've been hacked about 4 times in the past couple of weeks, had playlists added deleted from all over the world too.  Li...
  • yops
  • Visitor
  • 218 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Security
  • 218 Views
  • 1 replies
  • 1 likes

Accesso estraneo

Ciao! Oggi ho ricevuto un'email da Spotify che mi segnalava un accesso estraneo al mio account dalle Filippine. Ho provato a seguire gli step suggerite nell'email per arginare la cosa, ma avendo l'account collegato a quello di Facebook non posso modi...

  • Visitor
  • Ciao! Oggi ho ricevuto un'email da Spotify che mi segnalava un accesso estraneo al mio account dalle Filippine. Ho provato a seguire gli step suggerite nell'email per arginare la cosa, ma avendo l'ac...
  • Billy-J
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 202 Views
  • 1 replies
  • 0 likes

How can I unlink my card from my old account?

Hello, I have an old account that I I don’t use and I keep getting charged 14.99. Is thier a way you guys can unlink the card by me giving you the card info? I don’t even know what email I used and I’m pretty sure I deleted that email. I’m going thro...

  • Not applicable
  • Hello, I have an old account that I I don’t use and I keep getting charged 14.99. Is thier a way you guys can unlink the card by me giving you the card info? I don’t even know what email I used and I...
  • Billy-J
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorry, we cant load friends to follow

PlanPremiumCountryBrazilDeviceDellOperating SystemWindows 10 My Question or IssueI link my spotify with facebook, and it cant load my friends. I've already able the botton "Process my facebook data".

  • Casual Listener
  • Plan Premium Country Brazil Device Dell Operating System Windows 10   My Question or Issue I link my spotify with facebook, and it cant load my friends.  I've already able the ...
  • Elena
  • Moderator
  • 497 Views
  • 1 replies
  • 0 likes
  • Account
  • 497 Views
  • 1 replies
  • 0 likes

Solved!! Someone accidentally publishes their songs on my artist account, what i can to do?

My nickname is "yama" and the person who try to publish on my account have the same nickname, is there any, I don’t know, way to reject the publish?In Spotify for Artists i see only this option.

Screenshot_1.png Screenshot_4.png
  • Casual Listener
  • My nickname is "yama" and the person who try to publish on my account have the same nickname, is there any, I don’t know, way to reject the publish? In Spotify for Artists i see only this opti...
  • yamahuyama
  • Casual Listener
  • 743 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 743 Views
  • 4 replies
  • 0 likes

Unable to log in (China using VPN)

PlanFreeCountryChina (using VPN set to Japan)DeviceSony Xperia 5Operating SystemAndroid My Question or Issue Suddenly unable to log in. Usual name and password or Google login just tells me I'm offline. Unable to create new account, unable to login w...

  • Casual Listener
  • Plan Free Country China (using VPN set to Japan) Device Sony Xperia 5 Operating System Android   My Question or Issue   Suddenly unable to log in. Usual name and password or Goog...
  • Billy-J
  • Spotify Star
  • 765 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
  • 765 Views
  • 5 replies
  • 0 likes

Spotify commercials and emails in a different language

PlanFreeCountryUSADeviceSamsung Galaxy 9, PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueA while ago my account was hacked by someone that listened to a bunch of latin music. Since then all of my commercials and emails from Spotify ha...

  • Visitor
  • Plan Free Country USA Device Samsung Galaxy 9, PC Operating System Android Oreo, Windows 10   My Question or Issue A while ago my account was hacked by someone that listened to a ...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 225 Views
  • 1 replies
  • 0 likes

how long can I make my password before it's capped

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy old Spotify password used to suck but I have a better password now so my account doesn't g...

  • Gig Goer
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue my old ...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 280 Views
  • 1 replies
  • 0 likes

I lost access to my premium account

PlanPremiumCountryUSADeviceSamsung Galaxy 9+Operating SystemWindows 10 My Question or IssueI have a premium account that I do not remember the password or email address for. I would like access to this account again since I am being charged for it. I...

  • Visitor
  •   Plan Premium Country USA Device Samsung Galaxy 9+ Operating System Windows 10   My Question or Issue I have a premium account that I do not remember the password or email addre...
  • TreyAnastasio
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 407 Views
  • 1 replies
  • 0 likes