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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80372 Views

9 replies

2 likes

Account
Login
  • 80372 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653729 Views

13 replies

4 likes

Account
  • 653729 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734161 Views

18 replies

29 likes

  • 734161 Views
  • 18 replies
  • 29 likes

Solved!! Can't change payment and country

PlanPremium FamilyCountryGermany / Austria My Question or IssueWe moved from Germany to Austria and now we have an Austrian bank account.When I will change my payment method, it told me that it isn't allowed because of wrong country because the accou...

Casual Listener

  Plan Premium Family Country Germany / Austria   My Question or Issue We moved from Germany to Austria and now we have an Austrian bank account. When I will change my payment metho...

Maxim

Spotify Star

541 Views

3 replies

0 likes

Account
Other
Premium
  • 541 Views
  • 3 replies
  • 0 likes

See the E-Mail-adress from family members

Hi, my premium account works fine but I didn't find where I see the mail address or username (not: profile name) that a family member used to join the subscription.I need this because my daughter can't remember her pw and when we are trying to reset ...

Newbie

Hi,   my premium account works fine but I didn't find where I see the mail address or username (not: profile name) that a family member used to join the subscription. I need this because my d...

Maxim

Spotify Star

1093 Views

1 replies

0 likes

Account
Login
Subscription
  • 1093 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution spotify randomly play music from the same chinese artist the same time everyday

hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why.Yes, I already change password.Yes, I've checked nobody has controlled over what music I've pla...

Regular

hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why. Yes, I already change password. Yes, I'...

ynath

Regular

30324 Views

161 replies

32 likes

Account
Security
  • 30324 Views
  • 161 replies
  • 32 likes

Superuser Contribution Algo deu errado Experimente recarregar a página

Todas as vezes em que abro o spotify no navegador aparece isso, e simplesmente não consigo usar, já no aplicativo fica simplesmente no modo offline e não consigo pesquisar nenhuma música que já esteja em algum playlist (usuário de desktop).

Visitor

Todas as vezes em que abro o spotify no navegador aparece isso, e simplesmente não consigo usar, já no aplicativo fica simplesmente no modo offline e não consigo pesquisar nenhuma música que já estej...

Vasil

Moderator

781 Views

1 replies

0 likes

  • 781 Views
  • 1 replies
  • 0 likes

Solved!! i want to listen to a song that disappeard and i cant find it

hello please look through my account listen history and find this song for me it has something "waltz" in the title ive heard it for like 4 times on repeat and it never came back up again

Casual Listener

hello please look through my account listen history and find this song for me it has something "waltz" in the title ive heard it for like 4 times on repeat and it never came back up again

Maxim

Spotify Star

494 Views

3 replies

0 likes

  • 494 Views
  • 3 replies
  • 0 likes

Hello I want to recovery my old email

I received a spotify email 24/05/2024 In this mail your told me that my email account for this spotifyzac57ash@earthfoll.com, but I didn't make this change. I need to recovery my old email.

Visitor

I received a spotify email 24/05/2024 In this mail your told me that my email account for this spotifyzac57ash@earthfoll.com, but I didn't make this change. I need to recovery my old email.

Maxim

Spotify Star

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in brings me to an account I didn't log into

I have just created a new account to add to a family plan (haven't done that yet). When use the email and password to log into this new account, I am presented with another account that I use elsewhere. it doesn't matter if I log in from another brow...

Newbie

I have just created a new account to add to a family plan (haven't done that yet).  When use the email and password to log into this new account, I am presented with another account that I use ...

Susan_GP

Moderator

579 Views

1 replies

0 likes

Account
  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution What to do if I want to access to an account and Spotify says I'm offline

I am trying to access to my personal account of Spotify but it appears that I’m offline, I uninstalled the app tons of times and tried again to access to my account but everything is the same

Visitor

I am trying to access to my personal account of Spotify but it appears that I’m offline, I uninstalled the app tons of times and tried again to access to my account but everything is the same

OscarDC

Moderator

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Puedo utilizar 2 tarjetas de regalo a la vez?

Compré 2 tarjetas de regalo de 1 mes y ya puse el código de una y quiero saber que si pongo la otra se suma el tiempo o no

Visitor

Compré 2 tarjetas de regalo de 1 mes y ya puse el código de una y quiero saber que si pongo la otra se suma el tiempo o no

Vasil

Moderator

2095 Views

1 replies

0 likes

  • 2095 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alterei forma de pagamento e cobraram R$7,00 em minha fatura

Olá!Alterei a forma de pagamento no app e cobraram em minha fatura do cartão o Valor de R$7,00. Queria saber sobre o que se trata esta cobrança.

Casual Listener

Olá! Alterei a forma de pagamento no app e cobraram em minha fatura do cartão o Valor de R$7,00. Queria saber sobre o que se trata esta cobrança.

Karina25

Casual Listener

428 Views

2 replies

0 likes

  • 428 Views
  • 2 replies
  • 0 likes

merge my podcast (previously anchor) account to my music account

When I moved from Anchor to Spotify Podcasts, it asked for a Spotify account. I since then have a new account and would like the Podcasts to appear on that profile so that my playlists and podcasts can be all in one place. Is that possible?

Visitor

When I moved from Anchor to Spotify Podcasts, it asked for a Spotify account. I since then have a new account and would like the Podcasts to appear on that profile so that my playlists and podcasts c...

Maxim

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Is it possible to listen to a podcast without having a Spotify account?

I have a Spotify podcast and I want to share a QR of it. Are people without a Spotify account able to listen to it?

Visitor

I have a Spotify podcast and I want to share a QR of it. Are people without a Spotify account able to listen to it?

Maxim

Spotify Star

2445 Views

1 replies

0 likes

  • 2445 Views
  • 1 replies
  • 0 likes

suppression d'un compte

J'ai un compte via mon adresse de facebook qui est une vieille adresse mail. Après avoir modifier sur facebook, j'aimerai bien la modifier sur spotify. Or mon mail actuel à un compte spotify. J'aimerai donc supprimer le compte spotify dont je ne m'ut...

Visitor

J'ai un compte via mon adresse de facebook qui est une vieille adresse mail. Après avoir modifier sur facebook, j'aimerai bien la modifier sur spotify. Or mon mail actuel à un compte spotify. J'aimer...

Bittencourt

Spotify Star

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Deleted facebook

Ive deleted my facebook and now my spotify is gone, cant log into it anymore and whats the best part, you still charged money from me for the duo plan...i cant use my paid spotify.. at this point i dont know what to do. HELP

Casual Listener

Ive deleted my facebook and now my spotify is gone, cant log into it anymore and whats the best part, you still charged money from me for the duo plan...i cant use my paid spotify.. at this point i d...

Maxim

Spotify Star

340 Views

3 replies

0 likes

Account
Login
Security
Subscription
  • 340 Views
  • 3 replies
  • 0 likes

I need to close a new account I accidentally opened

I have an account already that I need to make a payment on and I accidentally opened a brand new account that needs to be closed

Visitor

I have an account already that I need to make a payment on and I accidentally opened a brand new account that needs to be closed

Maxim

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm being charged for something that I don't use

I had Spotify set up for me by another person. I latter lost my phone and opened a plan again. I have not information about my first plan and can't close it down. I am still paying for a plan I don't use

Visitor

I had Spotify set up for me by another person. I latter lost my phone and opened a plan again. I have not information about my first plan and can't close it down. I am still paying for a plan I don'...

Joan

Moderator

538 Views

2 replies

0 likes

  • 538 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can’t log in via facebook

I have a premium account and have only ever logged in via Facebook. Suddenly I was logged out of Spotify and cannot log back in. I follow the steps of logging in via facebook and it says “this email and password combination is incorrect”. This is on ...

Casual Listener

I have a premium account and have only ever logged in via Facebook. Suddenly I was logged out of Spotify and cannot log back in. I follow the steps of logging in via facebook and it says “this email ...

JigglyEmz

Visitor

16527 Views

8 replies

0 likes

  • 16527 Views
  • 8 replies
  • 0 likes

Superuser Contribution Can access included 15 hours of audiobook using website but not via app.

I am able to access and listen to audiobooks using the included monthly 15 hours but I am unable to use the Spotify. The Spotify application still shows it as locked. How to resolve?

Newbie

I am able to access and listen to audiobooks using the included monthly 15 hours but I am unable to use the Spotify. The Spotify application still shows it as locked. How to resolve?

Yordan

Moderator

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I merge two spotify accounts?

I recently discovered that I have two spotify accounts https://open.spotify.com/user/1241928806 and https://open.spotify.com/user/caleyvanular I'd like to merge the accounts so the active account 124198806 receives my username caleyvanular and all my...

Visitor

I recently discovered that I have two spotify accounts https://open.spotify.com/user/1241928806 and https://open.spotify.com/user/caleyvanular  I'd like to merge the accounts so the...

dani09121212121212

Visitor

17540 Views

5 replies

0 likes

Account
  • 17540 Views
  • 5 replies
  • 0 likes