Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, is this offer an actual thing or a scam ? https://thgdigitalgoods.com/products/spotify
Hi there! I created my spotify account initialy via "login with facebook" and my Profile-Name as well as my Profile-Avatar were synced with my Facebook-Account. Well, I deleted my Facebook-Account a couple of days ago and now my Spotify-Profilename i...
PlanPremiumCountry DevicepcOperating System Windows My Question or Issue Log in with FB and it seems that my account if mixed with some one else. I've tried the 'log out' every where button but it still keeps happening. This person keeps controlling ...
When I see my playlist, sometimes it displays my name, sometimes it displays a set of numbers and letters. Do other people see my name or the numbers? Can I change it so others see my name not the numbers?
Hi,When I try to login with my email I got a warning that says that I the email and the password dont correspond. But when I try to restore the password with the same email I got the email correctly. Then I change the password and try to login again ...
Since I started my account, the username has been incorrect and I cannot change it.PlanFreeCountry South AfricaDeviceHuawei P8 Lite, Windows 10 PCOperating SystemAndroid Nugat, Windows 10 My Question or Issue Since I started my account, the username ...
I've been charged 9.99 when I cancelled well before the 30 days were up. After trying to find a number to call, I find that I can only contact through the contact forms. After doing more research, I've seen how poor Spotify is in getting back to peop...
I bought premium months ago...I then cancelled a while ago.I was charged a few days ago. I need this stopped immediately and the last charge refunded because I didn't authorise it.I need to speak to an actual Spotify rep, NOT just someone in the comm...
I am trying to update my payment subscription through smart, I recieved the pin numbers spotify sent by, but spotify in the browser is not askingg for the pin, and it just stays there were it asks for the mobile number
I was following a certain user (they were premium) and many of their spotify playlists. They had to delete their spotify account and start a new one (now also a premium account). Before they deleted their original account, spotify notified them that ...
PlanPremiumCountry El Salvador My Question or Issue I am unable to login on my Samsung TV. When I tap on "available devices" on my mobile or tablet, it doesn't recognize my tv, it only gives me an option for a Google cast and then asks for a pin. My ...
I always logged in through Facebook which I can no longer access or the email account associated with this. Is there a way to recover or delete my Spotify account without logging in? Is there no contact for Spotify other then Twitter? They are still ...
PremiumCountryArgentinaDeviceSamsung Galaxy J2 PrimeOperating SystemAndroid My Question or IssueQuisiera saber si hay alguna manera de saber cuáles y cuántos discos he descargado? Porque parece no haber ningun apartado para esto. Muchas gracias!
PlanFree/PremiumCountry DeviceanyOperating Systemany My Question or Issue Hello. I lost access to my email account with what I registered once at Spotify. In turn, I cant recall the passwort of my spotify account, but still have to pay for it. I even...
PlanFreeCountry BrazilDeviceOperating SystemWindows 10 My Question or Issue Im not appearing on friend activity to my friends, private session is off but i still not appearing for them when i play some music.
3 aylık 0.99 Olan premiumdan buy aldım Parayı çekti ama premium olmadım 2. defa denedim yine Parayı çekti ama premium gelmedi ne yapmalıyım kart ekstresinde 2 kere 0.99 çekilmiş Olarak görünüyor ama bana üyelik gelmedi lütfen ilgilenin bu nasıl bir h...
So I went to open Spotify and it says I need to sign in. I typed in my password to the email that was ALREADY set to in the app and it greets me with "Email or password not found." So I tried to reset my password and guess what! My email is not found...
PlanPremiumDeviceiPhoneMy Question or IssueMy Spotify on my home network takes very long to connect on the iOS app. The app loads fine, but I see "connecting..." for always at least a whole minute. Sometimes it just take so long I give up listening t...
PlanPremiumCountryCanadaDeviceSamsung galaxy 7 and desktop and website My Question or Issue I had Spotify linked to FB, but because of a security issue with my ex i had to delete that FB account and create a new one. It uses the same email address. N...
Yesterday I received an email that I had cancelled my premium service. First Problem: I did not cancel my account. The email informed me that I would have access to my premium account through June 16, the last day for which I had prepaid. Second Prob...