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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 448 Views
  • 0 replies
  • 7 likes
  • Security
  • 448 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440601 Views
  • 968 replies
  • 108 likes
  • Account
  • 440601 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195779 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195779 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106989 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106989 Views
  • 70 replies
  • 11 likes

Superuser Contribution No recuerdo mi correo y contraseña

Hola, me crearon una cuenta con un correo provisional (el cual no recuerdo) para tomar la promocion de 9$ por 3 meses, lo di de alta con mi tarjeta. Se acabo la promocion y me cobra normal 99$. Mi problema es, que deseo cancelar mi suscripcion, pero ...

  • Newbie
  • Hola, me crearon una cuenta con un correo provisional (el cual no recuerdo) para tomar la promocion de 9$ por 3 meses, lo di de alta con mi tarjeta. Se acabo la promocion y me cobra normal 99$. Mi pr...
  • SergioDavid
  • Roadie
  • 2121 Views
  • 1 replies
  • 1 likes
  • 2121 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Profile name started showing Numbers only.

Hello, I'm having a problem where my name on the top-right corner is showing only numbers. I have my profile synced with my Facebook account, and I've searched online for a fix, but haven't understood exactly what i need to do to fix that. Moreover, ...

  • Casual Listener
  • Hello, I'm having a problem where my name on the top-right corner is showing only numbers. I have my profile synced with my Facebook account, and I've searched online for a fix, but haven't understoo...
  • ChristosDX
  • Casual Listener
  • 7918 Views
  • 2 replies
  • 2 likes
  • Account
  • 7918 Views
  • 2 replies
  • 2 likes

Hacked Account

I have as many others been hacked and the person changed my email so i cant change the password or get support via email. I can still log in via facebook but he took away my saved saong so id like thopse back =( Any help from support?

  • Casual Listener
  • I have as many others been hacked and the person changed my email so i cant change the password or get support via email. I can still log in via facebook but he took away my saved saong so id like th...
  • Maxim
  • Spotify Star
  • 286 Views
  • 3 replies
  • 0 likes
  • Account
  • 286 Views
  • 3 replies
  • 0 likes

Update required for Facebook log in

I am logged out of Spotify on my MacBook. I have tried to log in and it says "Facebook login for your Spotify client is no longer supported. Please upgrade to a newer version of Spotify. Download the latest version of Spotify at www.spotify.com/downl...

  • Newbie
  • I am logged out of Spotify on my MacBook. I have tried to log in and it says "Facebook login for your Spotify client is no longer supported. Please upgrade to a newer version of Spotify. Download the...
  • Hubo
  • Community Legend
  • 2554 Views
  • 3 replies
  • 1 likes
  • Account
    Login
  • 2554 Views
  • 3 replies
  • 1 likes

Playlists are gone

Hello I have a strange problem. This morning all my playlists were gone, only one playlist is available, named kcc, but this is unknown by me. Is there any cause and solution??

  • Casual Listener
  • Hello   I have a strange problem. This morning all my playlists were gone, only one playlist is available, named kcc, but this is unknown by me.   Is there any cause and solution??
  • gschuer
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Logging ing issue

HiI logged out of my account yesterday. Today i tried to log in but it keeps giving me * logging in... * and then it gets me back to *log in*.

  • Visitor
  • Hi I logged out of my account yesterday. Today i tried to log in  but it keeps giving me * logging in... * and then it gets me back to *log in*. 
  • Nico
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Multiple accounts

Hi. I have two accounts on Spotify. One which is linked to "Premium for family", and the other is connected with facebook. I want to transfer my playlists from my spotify-facebook account to my "premium for family" account, and then delete my account...

  • Visitor
  • Hi.  I have two accounts on Spotify. One which is linked to "Premium for family", and the other is connected with facebook. I want to transfer my playlists from my spotify-facebook account to m...
  • NilaBion
  • Newbie
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
  • 159 Views
  • 1 replies
  • 0 likes

Student account

My student account is not registering as a student

  • Newbie
  • My student account is not registering as a student
  • 브라이언
  • Regular
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

cant invite wife to family plan. cant update country

I logged into my spotify account a few days ago after many years of not touching it. Im orignally from the UK. I liked what i seen and signed up for the family plan and invited my wife, we both live in japan. when she tries to use the sign up link vi...

  • Casual Listener
  • I logged into my spotify account a few days ago after many years of not touching it. Im orignally from the UK.   I liked what i seen and signed up for the family plan and invited my wife, we b...
  • minto87
  • Casual Listener
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution My recent activity doesn't show up on my profile.

Sorry if somebody already asked this, but I've been looking for a solution and I still can't find one.My account is fairly new, and as soon as I created it I made 4 playlists. It's been weeks now, and for some reason they don't show up on my profile....

  • Newbie
  • ...rofile is empty (and yes, I triple checked and the playlists are public). I don't know if it's because it's a new account, or maybe because I created the playlists before verifying my e-mail. Do you guys k...
  • Alfredo
  • Roadie
  • 3730 Views
  • 1 replies
  • 0 likes
  • 3730 Views
  • 1 replies
  • 0 likes

Superuser Contribution Olvido cuenta

Hola cerré sesión en spotify y se me ha olvidado el correo y la contraseña, soy premium y me estan cobrando por el Banco que puedo hacer?

  • Casual Listener
  • Hola cerré sesión en spotify y se me ha olvidado el correo y la contraseña, soy premium y me estan cobrando por el Banco que puedo hacer?
  • Alfredo
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify premium through my provider isn’t working

Hi there, I have free Spotify premium through my spark provider but I can’t seem to log into my account. The email addresses I used haven’t come back with my account that I was using. Please help

  • Visitor
  • Hi there, I have free Spotify premium through my spark provider but I can’t seem to log into my account. The email addresses I used haven’t come back with my account that I was using. Please help&nbs...
  • Alfredo
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mix error on Android and web player

At this moment I have problems with my Daily Mixes for the second time. Last time the Spotify Support created a new account for me and transferred all my music to that account. Unfortunately this does not make sense because this error occurs again la...

  • Visitor
  • At this moment I have problems with my Daily Mixes for the second time. Last time the Spotify Support created a new account for me and transferred all my music to that account. Unfortunately thi...
  • Alfredo
  • Roadie
  • 330 Views
  • 1 replies
  • 1 likes
  • Other
  • 330 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't remember my email adress

Hey everyone. Since I've lost my phone, I got a problem : simply can't login as I don't know which email adress I used to create my account (and it was an email adress solely for spotify). As its a premium account, can I find it thanks to my bank acc...

  • Newbie
  • Hey everyone.   Since I've lost my phone, I got a problem : simply can't login as I don't know which email adress I used to create my account (and it was an email adress solely for spotify). A...
  • Alfredo
  • Roadie
  • 587 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 587 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removed of a family plan even when I verified the address. 3 family members were removed.

I have been using Family Plan for over a year now, I was the owner of the plan and two months ago I had to cancel and start a new one because 2 of the members did not answered to a verification email (even after they have been members for a year or m...

  • Casual Listener
  • I have been using Family Plan for over a year now, I was the owner of the plan and two months ago I had to cancel and start a new one because 2 of the members did not answered to a verification email...
  • Alfredo
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merge two accounts into one

Hello,I have two accounts and I'd like to merge them into one premium account.

  • Newbie
  • Hello, I have two accounts and I'd like to merge them into one premium account.
  • Alfredo
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Access

My initial Spotify account was with Fido, I have now switch to a student account , payment have been deducted from my account, however, I have no access to Spotify . Please help me resolve.Kind Regardszackizie

  • Newbie
  • My initial Spotify account was with Fido, I have now switch to a student account , payment have been deducted from my account, however, I have no access to Spotify . Please help me resolve. Kind Reg...
  • Alfredo
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Editing emailing address

I am trying to change my email address but when I click “edit profile” I am unable to delete my old email address or type my new one.

  • Newbie
  • I am trying to change my email address but when I click “edit profile” I am unable to delete my old email address or type my new one. 
  • Alfredo
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot remember which email I used, is there anyway to find this information?

Hi, so I've had Spotify Premium for awhile, and it has always been logged in on my phone. I'm looking to cancel my premium but it does not seem possible without that email address. Is there any possible way of finding what it is?

  • Visitor
  • Hi, so I've had Spotify Premium for awhile, and it has always been logged in on my phone. I'm looking to cancel my premium but it does not seem possible without that email address. Is there any possi...
  • Alfredo
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution convert FB account to normal account

Hi, I created my Spotify account using FB account and unfortunatelly it's not easy to undo. I'm planning closing my FB account but if I do it I will loose access to spotify. I'm also unable to create new Spotify account using my email address as it's...

  • Newbie
  • Hi,   I created my Spotify account using FB account and unfortunatelly it's not easy to undo. I'm planning closing my FB account but if I do it I will loose access to spotify. I'm also unable ...
  • Alfredo
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes