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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 168363 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 168363 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11270 Views
  • 6 replies
  • 11 likes
  • Security
  • 11270 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514653 Views
  • 986 replies
  • 112 likes
  • Account
  • 514653 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125804 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125804 Views
  • 74 replies
  • 12 likes

Premium Australia account overseas question

Hi all, I have a different sort of question. I have an Australian Premium Account. I will be travelling to both England as well as France and Belgium for 5 weeks and then Hong Kong for a further week. With my premium account, will I be locked into my...

  • Newbie
  • Hi all,   I have a different sort of question.  I have an Australian Premium Account.  I will be travelling to both England as well as France and Belgium for 5 weeks and then Hong Ko...
  • Maxim
  • Spotify Star
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Can’t log in! Lots of bizarre reasons given please help

So I changed nothing on my premium account or my bank but Spotify said it couldn’t take payment and would be back to ads. I thought if I re-entered my bank details etc this would solve it but I can’t even log in! It says I’m abroad (im not and haven’...

  • Newbie
  • So I changed nothing on my premium account or my bank but Spotify said it couldn’t take payment and would be back to ads. I thought if I re-entered my bank details etc this would solve it but I can’t...
  • Loxer
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
  • 342 Views
  • 1 replies
  • 0 likes

HACKED again

I really wish there was something better to do other than "sign out of all devices" for hacked accounts. I got hacked AGAIN, after my account got hacked into a few days ago and started adding insane amounts of music (all of it was also not good), the...

  • Newbie
  • I really wish there was something better to do other than "sign out of all devices" for hacked accounts. I got hacked AGAIN, after my account got hacked into a few days ago and started adding insane ...
  • Maxim
  • Spotify Star
  • 1324 Views
  • 1 replies
  • 2 likes
  • 1324 Views
  • 1 replies
  • 2 likes

Premium bezahlt aber nur Free

Hallo zusammen, ich habe heute Nachmittag eine Guthaben Karte eingelöst für Premium. Es stand auch Code angenommen etc. Aber es ist nicht auf Premium umgestellt, es läuft Werbung und in Abo steht auch free. Bei Belege ist es auch nicht zu sehen das i...

  • Newbie
  • Hallo zusammen, ich habe heute Nachmittag eine Guthaben Karte eingelöst für Premium. Es stand auch Code angenommen etc. Aber es ist nicht auf Premium umgestellt, es läuft Werbung und in Abo steht auc...
  • Maxim
  • Spotify Star
  • 693 Views
  • 1 replies
  • 0 likes
  • Premium
  • 693 Views
  • 1 replies
  • 0 likes

Spotify connect/someone using my account

Over the last few days, random playlists and albums have been downloaded to my library and my playlists have all been deleted. Today, my feed was cut off because “Someone’s iPhone” was connecting to it through Spotify Connect (someone i don’t know). ...

  • Newbie
  • Over the last few days, random playlists and albums have been downloaded to my library and my playlists have all been deleted. Today, my feed was cut off because “Someone’s iPhone” was connecting to ...
  • Maxim
  • Spotify Star
  • 593 Views
  • 1 replies
  • 0 likes
  • Account
  • 593 Views
  • 1 replies
  • 0 likes

Restarting my songs not Family premium

I want restart my account so I can do my songs aging HOWEVER, I don't want restart my family premium. Please help!

  • Newbie
  • I want restart my account so I can do my songs aging HOWEVER, I don't want restart my family premium. Please help!
  • Maxim
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de voir l'activité de mes amis facebook et spotify

Bonjour, cela fait plusieurs jours que je ne vois plus d'activité de mes amis. J'ai fais la dernière mise à jour et toujours rien.j'ai tout essayé et ca fait la même chose à un de mes amis. Il a aussi tout essayé et rien. Lui il ne voit pas ces amis ...

  • Regular
  • Bonjour,  cela fait plusieurs jours que je ne vois plus d'activité de mes amis. J'ai fais la dernière mise à jour et toujours rien. j'ai tout essayé et ca fait la même chose à un de mes amis. ...
  • mouise
  • Regular
  • 4331 Views
  • 6 replies
  • 5 likes
  • 4331 Views
  • 6 replies
  • 5 likes

Superuser Contribution Spotify displays the username instead of my Facebook name after linking the accounts

Hello,I ran into this issue after just a few days after creating my account. Usually sites have a way to let users change their username (usually with some restriction like having to pay or be able to do it every few months or something, which I do n...

  • Casual Listener
  • Hello, I ran into this issue after just a few days after creating my account. Usually sites have a way to let users change their username (usually with some restriction like having to pay or be able...
  • belalangtempvr
  • Casual Listener
  • 612 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 612 Views
  • 4 replies
  • 0 likes

Last.fm doesn't Scrobble

So I have been using last.fm for quite some time and it always worked fine. But after the last update it suddenly didn't scrobble anymore. I followed the steps send in the email last.fm send me after the update what should have fixed it but it didn't...

  • Newbie
  • So I have been using last.fm for quite some time and it always worked fine. But after the last update it suddenly didn't scrobble anymore. I followed the steps send in the email last.fm send me after...
  • Bethany_Dawn
  • Community Legend
  • 1388 Views
  • 1 replies
  • 1 likes
  • 1388 Views
  • 1 replies
  • 1 likes

Superuser Contribution upgrading to family!!!!

this has been so frustrating. I upgraded to premium so that my daughter can listen to spotify separately on the train on the way to school. Should be easy right? That was over a month ago...still not possible. I am an American resident of Singapore. ...

  • Casual Listener
  • this has been so frustrating. I upgraded to premium so that my daughter can listen to spotify separately on the train on the way to school. Should be easy right? That was over a month ago...still not...
  • Alfredo
  • Roadie
  • 429 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two Accounts

I have had two spotify accounts for a while now but forgot the password to one for a while so i created a new one. On this new account i made a playlist that i would like to keep. i accidentally purchased premium on the wrong account (my old password...

  • Newbie
  • I have had two spotify accounts for a while now but forgot the password to one for a while so i created a new one. On this new account i made a playlist that i would like to keep. i accidentally purc...
  • Alfredo
  • Roadie
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify accounts

I have been paying for 2 accounts when I only have 1. It's been taken out of my bank account for a long time and I just noticed it. My grandsons account isn't working and I need to know whyLinda Dillman

  • Visitor
  • I have been paying for 2 accounts when I only have 1.  It's been taken out of my bank account for a long time and I just noticed it. My grandsons account isn't working and I need to know why Li...
  • Alfredo
  • Roadie
  • 570 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 570 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify deleted my favorite station??

So I went to turn on my favorite station (Indie) so I could listen to music while I work on some homework and it wasn't there! I searched it and other Indie stuff came up but that was my favorite. Did Spotify delete a bunch of stuff recently?

  • Newbie
  • So I went to turn on my favorite station (Indie) so I could listen to music while I work on some homework and it wasn't there! I searched it and other Indie stuff came up but that was my favorite. Di...
  • Alfredo
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fake/scam website

 <2 links removed for security reasons> This sites are fake. Phishing!!

  • Newbie
  •   <2 links removed for security reasons>   This sites are fake.  Phishing!!
  • Alfredo
  • Roadie
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free account conflicting with premium account

I had a free facebook associated account cancelled by spotify in January, at my request. It was causing issues at times (not always) when trying to login into my premium account. I think because both accounts were using the same email address. For so...

  • Visitor
  • I had a free facebook associated account cancelled by spotify in January, at my request.  It was causing issues at times (not always) when trying to login into my premium account.  I think ...
  • Alfredo
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution I purchase student promo here in Philippines

i purchase student promo for php700 plus something last January or February but now as of 11:03 pm in the Philippines i open my spotify app then i can't access now my spotify premium for 1 year i don't know what is the problem. And my concern is why ...

  • Newbie
  • i purchase student promo for php700 plus something last January or February but now as of 11:03 pm in the Philippines i open my spotify app then i can't access now my spotify premium for 1 year i don...
  • Alfredo
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • Premium
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to connect to facebook

I originally made my account without Facebook. I have premium.It seems spotify also removed the "connect to facebook" from the account web page.The links within the app itself don't work. I don't know why. I removed the ad blocker from Chrome but it ...

  • Casual Listener
  • I originally made my account without Facebook. I have premium. It seems spotify also removed the "connect to facebook" from the account web page. The links within the app itself don't work. I don't...
  • Alfredo
  • Roadie
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with joining the Family Premium

hey there, unfortunately, I cannot log in to the family premium anymore. Apparently, my account could not have been verified when I tried to join. Can somebody help, please?

  • Newbie
  • hey there,  unfortunately, I cannot log in to the family premium anymore. Apparently, my account could not have been verified when I tried to join. Can somebody help, please? 🙂
  • Alfredo
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t see my friends list

I just got the new Spotify update and I can’t search other Spotify users and I can’t find their playlists. I can’t seem to find the list of people that I’m following either.

  • Visitor
  • I just got the new Spotify update and I can’t search other Spotify users and I can’t find their playlists. I can’t seem to find the list of people that I’m following either. 
  • Legend14
  • Newbie
  • 1622 Views
  • 3 replies
  • 6 likes
  • Account
  • 1622 Views
  • 3 replies
  • 6 likes

Solved!! Account country incompatible with Credit card

Hi all! I´m trying to buy a premium account but my account is now registered in Slovakia (I live there most of the year) but my credit card is registered in Iceland since Im legally registered there and have all my bank accounts there as well. And I ...

  • Casual Listener
  • Hi all!    I´m trying to buy a premium account but my account is now registered in Slovakia (I live there most of the year) but my credit card is registered in Iceland since Im legally re...
  • mariawish
  • Casual Listener
  • 1428 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1428 Views
  • 2 replies
  • 0 likes