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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83366 Views

29 replies

0 likes

  • 83366 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104366 Views

10 replies

3 likes

Account
Login
  • 104366 Views
  • 10 replies
  • 3 likes

Superuser Contribution Problems paying for Premium Upgrade

When I try to upgrade to Premium, Spotify will accept all of my credit card details except for the valid month. It then asks me 'in red text', to add the month, which I try continuously to do, however, it gives me the choice of the month only once, b...

Newbie

When I try to upgrade to Premium, Spotify will accept all of my credit card details except for the valid month.  It then asks me 'in red text', to add the month, which I try continuously to do, ...

TrulyGordin

Gig Goer

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change country

Spotify Username Plan Free/Premium Country Brasil My Question or Issue Hey. I am moving back from Brasil to France and I want to keep using my spotify premium in France. I have tried to change my bank details and put a french bank acount details but...

Newbie

Spotify Username <snip - Mod edit> Plan Free/Premium Country   Brasil  My Question or Issue  Hey. I am moving back from Brasil to France and I want to keep using ...

adriancasas

Casual Listener

665 Views

2 replies

0 likes

  • 665 Views
  • 2 replies
  • 0 likes

Solved!! Fui cobrado duas vezes no mesmo mês

Minha inscrição do mês de março foi cobrada duas vezes uma no dia 10/03 e outra no dia 13/03. 10/03 - EC* spotify osasco13/03- Ebanx spotify Como faço pra resolver isso?

Regular

Minha inscrição do mês de março foi cobrada duas vezes uma no dia 10/03 e outra no dia 13/03.   10/03 - EC* spotify osasco 13/03- Ebanx spotify   Como faço pra resolver isso?

Bittencourt

Spotify Star

13694 Views

44 replies

2 likes

Account
Premium
Subscription
  • 13694 Views
  • 44 replies
  • 2 likes

Solved!! Please remove my card information, now.

Hello, I was charged for Premium after being offered a free trial, because I was asked to add my card for an automatic renewal subscription in case I liked the service, seemed fair. But I was charged for the "free" trial. Then I decided to cancel the...

Regular

Hello,   I was charged for Premium after being offered a free trial, because I was asked to add my card for an automatic renewal subscription in case I liked the service, seemed fair. But I wa...

cr_-125tsmof9

Regular

2628 Views

6 replies

0 likes

  • 2628 Views
  • 6 replies
  • 0 likes

Superuser Contribution Family Premium Problem

Greetings everyone, so i have made a Family Premium account and invited the other five memberswithout a problem and everything worked fine.Now a few days ago, one member couldn't use the Premium features anymore(and still can't, despite that the addr...

Regular

Greetings everyone,   so i have made a Family Premium account and invited the other five members without a problem and everything worked fine. Now a few days ago, one member couldn't use the...

Melody

Spotify

779 Views

4 replies

0 likes

Account
Premium
  • 779 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't log into spotify - Keeps coming up with circle with cross

hi,I cannot log into my spotify account on my computer.I've restarted my computer, deleted the program & reinstalled.I've changed my password also to see if that helps, but nothing.I enter my username + password & it comes up with a red circle with a...

Casual Listener

hi, I cannot log into my spotify account on my computer. I've restarted my computer, deleted the program & reinstalled. I've changed my password also to see if that helps, but nothing. ...

Melody

Spotify

746 Views

3 replies

0 likes

  • 746 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account visibility

Hi! I made an account with only account instead of Facebook. But how come my account isn't visible to other users? They can't find me in the search box although my account is actually linked with Facebook for the moment. Is this just because I chose ...

Newbie

Hi!  I made an account with only account instead of Facebook.  But how come my account isn't visible to other users? They can't find me in the search box although my account is actua...

user-removed

Not applicable

593 Views

1 replies

0 likes

Account
  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connection to FB: "Sorry there has been a temporary error, please try again later."

On the desktop version, the button to connect to FB is unresponsive. So, I tried connecting my account to facebook via spotify's online site, but this message shows up "Sorry there has been a temporary error, please try again later."I'm not sure what...

Casual Listener

On the desktop version, the button to connect to FB is unresponsive. So, I tried connecting my account to facebook via spotify's online site, but this message shows up "Sorry there has been a te...

Melody

Spotify

1456 Views

6 replies

0 likes

  • 1456 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cant upgrade to premium again

HI GUYS FOR SOME REASON MY CREDIT CARD THAT SPOTIFY ALWAYS PURCHASING ITS MONTHLY FEE IS CANCELLED. AND MY BANK SENT ME A NEW CARD. AFTER THAT I FORGOT TO UPDATE MY NEW CARDS INFORMATION ON SPOTIFY. SO, SPOTIFY DOWNGRADED MY ACCOUNT TO FREE ACCOUNT A...

Newbie

HI GUYS   FOR SOME REASON MY CREDIT CARD THAT SPOTIFY ALWAYS PURCHASING ITS MONTHLY FEE IS CANCELLED. AND MY BANK SENT ME A NEW CARD. AFTER THAT I FORGOT TO UPDATE MY NEW CARDS INFORMATION ON ...

user-removed

Not applicable

554 Views

1 replies

3 likes

Account
Premium
Subscription
  • 554 Views
  • 1 replies
  • 3 likes

Superuser Contribution account disappeared

my account seems to have disappeared. I have premium and had 1300 songs saved. Now it doesnt even recognize my email address. So I resigned up and now I have no songs. I resigned up for spotify premium and have been a loyal customer for many years. H...

Visitor

my account seems to have disappeared. I have premium and had 1300 songs saved. Now it doesnt even recognize my email address. So I resigned up and now I have no songs. I resigned up for spotify premi...

user-removed

Not applicable

411 Views

1 replies

0 likes

Account
  • 411 Views
  • 1 replies
  • 0 likes

Solved!! Cant login

Have reset my PW and still can't login 

Newbie

Have reset my PW and still can't login 

songassistant

Composer

570 Views

1 replies

0 likes

Login
  • 570 Views
  • 1 replies
  • 0 likes

Connecting a spotify account with an existing facebook account

Hi,The issue I'm having is I want to connect my facebook account to my spotify account (the account with premium, this account) but I connected with facebook once and now when I try to connect with facebook it tells me there is an existing account.Is...

Newbie

Hi, The issue I'm having is I want to connect my facebook account to my spotify account (the account with premium, this account) but I connected with facebook once and now when I try to connect with...

songassistant

Composer

608 Views

1 replies

0 likes

Account
  • 608 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Verification Email

How do I get a verification email sent to myself? I read that I need to click on My Settings, but when I go to Profile, I do not see that option. I have clicked on all the links there and nothing. Please help!

Casual Listener

  How do I get a verification email sent to myself?  I read that I need to click on My Settings, but when I go to Profile, I do not see that option.  I have clicked on all the links t...

Melody

Spotify

4016 Views

1 replies

0 likes

  • 4016 Views
  • 1 replies
  • 0 likes

connecting LFM profile to Spotify

I can log into Spotify (desktop) but I can't connect my LFM profile to Spotify. I have tried numerous times changing my password with no luck. Any help is much appreciated.

Regular

I can log into Spotify (desktop) but I can't connect my LFM profile to Spotify. I have tried numerous times changing my password with no luck. Any help is much appreciated.

asummerkiss

Regular

594 Views

2 replies

0 likes

Other
  • 594 Views
  • 2 replies
  • 0 likes

Connect to facebook and 2 accounts with the same email

Basically, for the past hour i have been trying to connect my main spotify account "warmishfrog" to facebook with no success. So after trial and error i managed to connect my facebook account (that uses an identical email) to a spotify account. Howev...

Newbie

Basically, for the past hour i have been trying to connect my main spotify account "warmishfrog" to facebook with no success. So after trial and error i managed to connect my facebook account (that u...

Loxer

Community Legend

397 Views

1 replies

1 likes

  • 397 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account Trouble and Making a List of Music

All I want to do is to make a list of my music.To copy the name of tracks to a Word document or something, so all the songs I have are listed out. But I can't sign into my account on a laptop because I am under a family plan that has the country set ...

Newbie

    All I want to do is to make a list of my music. To copy the name of tracks to a Word document or something, so all the songs I have are listed out.   But I can't sign into my ...

user-removed

Not applicable

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Solved!! Student discount in Israel

Hey Spotify team!2 months ago you launched your services in Israel, and I got the premium account. Somehow there isn't a student discount option for us Israeli students.I tried to send a request asking to consider my college for approvel via SheerID ...

Casual Listener

Hey Spotify team! 2 months ago you launched your services in Israel, and I got the premium account. Somehow there isn't a student discount option for us Israeli students. I tried to send a request ...

Maxim

Spotify Star

10474 Views

1 replies

327 likes

Account
Subscription
  • 10474 Views
  • 1 replies
  • 327 likes

Superuser Contribution Song Streams NOT updating

The streams are not updating on my Spotify for artists app. Super frustrating. Hope this can be resolved asap.

Casual Listener

The streams are not updating on my Spotify for artists app. Super frustrating. Hope this can be resolved asap. 

Melody

Spotify

1096 Views

1 replies

0 likes

  • 1096 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stolen Account

I've got a premium account, and I always logged in with Facebook. Today I woke up with all my devices disconnected and it says I have no Spotify account connected with my Facebook one. Can someone help me get back my account and my payment informatio...

Newbie

I've got a premium account, and I always logged in with Facebook. Today I woke up with all my devices disconnected and it says I have no Spotify account connected with my Facebook one.  Can s...

Melody

Spotify

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Can't login on my android app

I'm having trouble login in the app with my android phone. All OK for the login on the website, but nothing on the app. I've tried to change de pass several times already. Anyone can help?

Casual Listener

I'm having trouble login in the app with my android phone. All OK for the login on the website, but nothing on the app. I've tried to change de pass several times already. Anyone can help?

joanabcorreia

Casual Listener

533 Views

3 replies

0 likes

  • 533 Views
  • 3 replies
  • 0 likes