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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83059 Views

29 replies

0 likes

  • 83059 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103869 Views

10 replies

3 likes

Account
Login
  • 103869 Views
  • 10 replies
  • 3 likes

Superuser Contribution Spotify Premium Student in another country

Hello! I am in the US for vacation, so I switched country to US (as the app prompted me) and a couple days later I decided to get Premium.On the Spotify web page I selected Premium for Students, and I was told I need to change my country to match my ...

Casual Listener

Hello! I am in the US for vacation, so I switched country to US (as the app prompted me) and a couple days later I decided to get Premium. On the Spotify web page I selected Premium for Students, an...

Alfredo

Roadie

1726 Views

3 replies

0 likes

  • 1726 Views
  • 3 replies
  • 0 likes

Retrouver un compte sans adresse mail ni nom d'utilisateur...

Bonjour à tous, Je suis dans une situation vraiment compliquée : Il y a 3 mois, ma petite soeur s'est créé un compte spotify premium (c'était au moment des 3 mois de premium pour 0.99€) qu'elle a payé avec ma carte bancaire. Un mois après, l'applicat...

Casual Listener

Bonjour à tous,    Je suis dans une situation vraiment compliquée :  Il y a 3 mois, ma petite soeur s'est créé un compte spotify premium (c'était au moment des 3 mois de premium pou...

osornios

Spotify Star

59023 Views

6 replies

1 likes

Account
  • 59023 Views
  • 6 replies
  • 1 likes

All playlists are gone

I'v been using spotify premium for 3 months now and everything worked just fine.Today when I opened spotify, I couldn't find any of my playlists or any playlist that i followed, is there a solution for this?

Casual Listener

I'v been using spotify premium for 3 months now and everything worked just fine. Today when I opened spotify, I couldn't find any of my playlists or any playlist that i followed, is there a solution...

Idanus22

Casual Listener

993 Views

6 replies

0 likes

  • 993 Views
  • 6 replies
  • 0 likes

Best Summer Drum and Base Playlist

Sunset Drum & Bass ☼Please take a look to my summer Drum & Base Playlist you will like it https://open.spotify.com/user/1127978492/playlist/1c8D1ryxLH2hP1ldbenr9d?si=5cW6NWxvT3qoz7NTYD36Rg

Newbie

Sunset Drum & Bass ☼ Please take a look to my summer Drum & Base Playlist you will like it   https://open.spotify.com/user/1127978492/playlist/1c8D1ryxLH2hP1ldbenr9d?si=5cW6NWxvT3...

JackBeau

Composer

502 Views

1 replies

0 likes

Free
Premium
  • 502 Views
  • 1 replies
  • 0 likes

Cuenta duplicada con mismo email de otro país

Buenos días!Soy de argentina, usuaria premium. Y curiosamente, hay una persona en Italia que tiene una cuenta con mi mismo correo electrónicoesto naturalmente me trae problemas en el uso de lo cuenta. Necesito se cancele esa cuenta en el extranjero. ...

Newbie

Buenos días! Soy de argentina, usuaria premium. Y curiosamente, hay una persona en Italia que tiene una cuenta con mi mismo correo electrónico esto naturalmente me trae problemas en el uso de ...

LoganHelps

Composer

581 Views

1 replies

0 likes

Account
  • 581 Views
  • 1 replies
  • 0 likes

LANGUAGE

I study in Turkey and I am using premium spotify but sadly Spotify is in Turkish language which i do not understand. I want to change the language to English. How can i do that?I assume that the attached document is something important but I am not a...

Newbie

I study in Turkey and I am using premium spotify but sadly Spotify is in Turkish language which i do not understand. I want to change the language to English. How can i do that? I assume that the at...

Maxim

Spotify Star

498 Views

1 replies

0 likes

Account
Other
  • 498 Views
  • 1 replies
  • 0 likes

Logging into my account with my name and password, but another person's account showing

Hi - whenever I log into spotify through Facebook it goes through to my account correctly, but if I log in with my email address and password it shows someone else's account? Different photo, name and D.O.B but using my email address. I've reset my p...

Newbie

Hi - whenever I log into spotify through Facebook it goes through to my account correctly, but if I log in with my email address and password it shows someone else's account? Different photo, name an...

Loxer

Community Legend

1300 Views

1 replies

0 likes

Account
Login
  • 1300 Views
  • 1 replies
  • 0 likes

Unsubscription and password

My friend forgot his password and his he mails password both and he cant reach his email he wants to stop accounts subscription can you help me

Newbie

My friend forgot his password and his he mails password both and he cant reach his email he wants to stop accounts subscription can you help me

Maxim

Spotify Star

475 Views

1 replies

0 likes

Account
Premium
Subscription
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hesap yükseltim hatası

Merhabalar, Dün öğrenci premium hesabı satın aldım, Öğrenci belgem doğrulandı maili almama rağmen hesabım halen free account olarak gözükmekte. Ayrıca denemek amacı ile bir daha kart bilgilerimi girdim 2 kere hesabıma 6,99tl bloke koydu. Konu ile ilg...

Casual Listener

Merhabalar,   Dün öğrenci premium hesabı satın aldım, Öğrenci belgem doğrulandı maili almama rağmen hesabım halen free account olarak gözükmekte. Ayrıca denemek amacı ile bir daha kart bilgi...

Melody

Spotify

795 Views

3 replies

0 likes

Account
  • 795 Views
  • 3 replies
  • 0 likes

Premium Status on PC doesnt work

Hey community, ive made an Premium Account on Android. Now i want to hear / stream on my Computer too. When i logg in on Computer He still says upgrade (same Account / Email). So i can Not stream from Handy to PC..can anybody help me

Visitor

Hey community, ive made an Premium Account on Android. Now i want to hear / stream on my Computer too. When i logg in on Computer  He still says upgrade (same Account / Email). So i can Not stre...

imattolo

Community Legend

471 Views

1 replies

0 likes

Account
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't connect to facebook with my spotify account no matter how many times I press it

Since, there's no other way to change my username, I've tried to connect my spotify account to my facebook instead. I have spotify installed into my desktop. Everytime I go to my settings and press "connect to facebook" nothing happens, even if I pre...

Newbie

Since, there's no other way to change my username, I've tried to connect my spotify account to my facebook instead. I have spotify installed into my desktop. Everytime I go to my settings and press "...

SergioDavid

Roadie

859 Views

1 replies

0 likes

  • 859 Views
  • 1 replies
  • 0 likes

Conflict between several accounts

Hi !I have a Spotify Family account with several users. One of my user has many problems with her own account : while she is listening music with her smartphone, music stops and it is wriiten she is listening music on another device. She even see ano...

Casual Listener

Hi  ! I have a Spotify Family account with several users. One of my user has many problems with her own account : while she is listening music with her smartphone, music stops and it is wriiten...

Bittencourt

Spotify Star

1440 Views

3 replies

0 likes

Account
  • 1440 Views
  • 3 replies
  • 0 likes

Find account via payment

Hi there, I've been charged on my debit card for an account which is not mine or my partners current Spotify account. Is there a way to find out which account it is so that I can cancel and close it? Bank screenshot attached. Thanks for the help!

Newbie

Hi there,   I've been charged on my debit card for an account which is not mine or my partners current Spotify account. Is there a way to find out which account it is so that I can cancel and ...

Maxim

Spotify Star

696 Views

1 replies

0 likes

Account
  • 696 Views
  • 1 replies
  • 0 likes

Card code cant scretched

Hello i have bought a 10€ card for spotify (germany) but when i try to scratch the code free i need ti scratch under hard pressure and then the code will be scratched off to. Pls help me

Newbie

Hello i have bought a 10€ card for spotify (germany) but when i try to scratch the code free i need ti scratch under hard pressure and then the code will be scratched off to. Pls help me

Maxim

Spotify Star

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Playlist recovery

I recently made a playlist for someone- then deleted it, and now regret it. Is there a way I can get it back?

Newbie

I recently made a playlist for someone- then deleted it, and now regret it. Is there a way I can get it back?

Maxim

Spotify Star

764 Views

1 replies

0 likes

  • 764 Views
  • 1 replies
  • 0 likes

Umm??

I'm sorry but what the h!ll is my username?!?!?!??! I put in my desired username and I end up with this nonsene???

Newbie

I'm sorry but what the h!ll is my username?!?!?!??! I put in my desired username and I end up with this nonsene???

Maxim

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

how to see the number of listening to a song ?

Hello, My label has published one of my songs on spotify and I can not see the number of listening in real time. Thank you

Newbie

Hello,   My label has published one of my songs on spotify and I can not see the number of listening in real time.   Thank you

Maxim

Spotify Star

2782 Views

1 replies

0 likes

Account
Other
  • 2782 Views
  • 1 replies
  • 0 likes

I think someone Hacked my Account

Hi there, I was using Spotify last night with no problems, however when I went onto it this morning, all my playlists were gone (except one playlist I didnt make) and my search history had changed to stuff I had never heard of! I have since changed m...

Newbie

Hi there,   I was using Spotify last night with no problems, however when I went onto it this morning, all my playlists were gone (except one playlist I didnt make) and my search his...

jsannn

Community Legend

713 Views

1 replies

0 likes

Account
Other
Premium
Security
  • 713 Views
  • 1 replies
  • 0 likes

Solved!! Won't let me log on because I'm offline

My phone randomly signed out of Spotify but it had been on offline mode when it did that so now it won't let me log back in because it's offline can I do anything without losing all my music?

Newbie

My phone randomly signed out of Spotify but it had been on offline mode when it did that so now it won't let me log back in because it's offline can I do anything without losing all my music?

Nico

Community Legend

837 Views

1 replies

0 likes

  • 837 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family - Same Address question ?

Hey guys, I would like to subscribe to the spotify family offer.When I tried to subscribe, I read the following sentence : "You and each of your family (at the same address) you invite will enjoy".So it means that if I study in a different place that...

Casual Listener

Hey guys,   I would like to subscribe to the spotify family offer. When I tried to subscribe, I read the following sentence : "You and each of your family (at the same address) you invite wil...

Coop_Cooper

Music Fan

533194 Views

75 replies

10 likes

Subscription
  • 533194 Views
  • 75 replies
  • 10 likes