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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 280654 Views
  • 823 replies
  • 84 likes
  • Account
  • 280654 Views
  • 823 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133496 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133496 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75746 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75746 Views
  • 63 replies
  • 8 likes

Can't change my country!

I moved from Belgium to Morocco and am unable to change my country. When I go in my profile options and try to click on the country list, it only gives me Belgium as an option, I cannot choose Morocco or any other country for that matter.Please help....

  • Newbie
  •   I moved from Belgium to Morocco and am unable to change my country. When I go in my profile options and try to click on the country list, it only gives me Belgium as an option, I cannot choos...
  • jeishonm
  • Regular
  • 319 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 319 Views
  • 2 replies
  • 0 likes

My account got hacked

Hello fellas. My account recently got hacked a little while ago. First off I noticed that entire albums for artists I have never heard of were downloaded into my library. Then when I tried to log in, my account was different. I had none of my premium...

  • Visitor
  • Hello fellas. My account recently got hacked a little while ago. First off I noticed that entire albums for artists I have never heard of were downloaded into my library. Then when I tried to log in,...
  • user-removed
  • Not applicable
  • 478 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 478 Views
  • 2 replies
  • 0 likes

how to change address for premium family

Hi, i made a mistake, while i was subscribing family account i wrote my job address instaed of my home address, do you know ho to change it? thxAntonio

  • Casual Listener
  • Hi, i made a mistake, while i was subscribing family account i wrote my job address instaed of my home address, do you know ho to change it?   thx Antonio
  • Gregiboy
  • Casual Listener
  • 1966 Views
  • 4 replies
  • 0 likes
  • 1966 Views
  • 4 replies
  • 0 likes

Habe premium gekauft und geht nicht

Habe mir letztens eine Spotify karte gekauft diese eingegeben und wurde auch angenommen jtz steht da ich habe bis zum 28.03 premium aber garnichts geht kann keine musik auswaehlen BITTE HELFEN DANKE

  • Casual Listener
  • Habe mir letztens eine Spotify karte gekauft diese eingegeben und wurde auch angenommen jtz steht da ich habe bis zum 28.03 premium aber garnichts geht kann keine musik auswaehlen BITTE HELFEN DANKE
  • Luke
  • Spotify Star
  • 1010 Views
  • 3 replies
  • 0 likes
  • 1010 Views
  • 3 replies
  • 0 likes

Superuser Contribution change country

How do I change country? I know this should be possible on my account page, however the country list is not downloaded. Why is that? How do I solve that?

  • Casual Listener
  • How do I change country? I know this should be possible on my account page, however the country list is not downloaded. Why is that? How do I solve that? 
  • RamonH78
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Superuser Contribution language settings

Is it possible to get Spotify in English when you're in a German speaking country?

  • Casual Listener
  • Is it possible to get Spotify in English when you're in a German speaking country?
  • RamonH78
  • Casual Listener
  • 685 Views
  • 2 replies
  • 1 likes
  • Account
    Other
  • 685 Views
  • 2 replies
  • 1 likes

Cant Login

When i try to login on mobile it says that username or password are incorrect but i typed it right i even reset it couple of time and it didnt solve my problem any solution to this? and yeah when i try to log in on the web site it works

  • Casual Listener
  • When i try to login on mobile it says that username or password are incorrect but i typed it right i even reset it couple of time and it didnt solve my problem any solution to this?   and yeah...
  • user-removed
  • Not applicable
  • 514 Views
  • 4 replies
  • 0 likes
  • 514 Views
  • 4 replies
  • 0 likes

cant remember email, password or username to log in and cancel premium

i cant remember my email address that i used, my password, nor my username to log in and cancel premium

  • Newbie
  • i cant remember my email address that i used, my password, nor my username to log in and cancel premium
  • IguanaSetup
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • Account
  • 471 Views
  • 1 replies
  • 0 likes

Can't Change Country

Hey there, I recently moved to S Korea. My account will not let me switch my country from the US. Any advice?

  • Newbie
  • Hey there, I recently moved to S Korea. My account will not let me switch my country from the US. Any advice?
  • Maxim
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Moved from US to Brazil but still getting charged

Moved from US to Brazil in August but still getting charged Us rates. How can I change that? Also I would like to get refunded for being overcharged since August as Spotify is cheaper in Brazil.

  • Newbie
  • Moved from US to Brazil in August but still getting charged Us rates. How can I change that? Also I would like to get refunded for being overcharged since August as Spotify is cheaper in Brazil. 
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Account hacked

My partner's account was hacked, and the information changed so that she cannot access her account. As she is the primary account on our Premium Family membership, I cannot access anything but my "Free" account, even though we have a subscription. Ca...

  • Newbie
  • My partner's account was hacked, and the information changed so that she cannot access her account.   As she is the primary account on our Premium Family membership, I cannot access anythin...
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! If I delete my account can i make a new one with the same email?

I want to change my name but you can't do that, if i delete my account can i sign up again with my original email and have no trace to the other one.

  • Casual Listener
  • I want to change my name but you can't do that, if i delete my account can i sign up again with my original email and have no trace to the other one.
  • Maxim
  • Spotify Star
  • 14417 Views
  • 1 replies
  • 0 likes
  • Account
  • 14417 Views
  • 1 replies
  • 0 likes

Solved!! Not able to change profile pic even with Facebook linked to Spotify account

Hi, I have been trying to figure this out by reading current posts, but none have been able to answer this: I log in with my facebook, but I can't change my profile picture and my account on here (the Spotify Community) doesn't have the same name as ...

  • Casual Listener
  • Hi, I have been trying to figure this out by reading current posts, but none have been able to answer this:   I log in with my facebook, but I can't change my profile picture and my account on...
  • Maxim
  • Spotify Star
  • 565 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 565 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I cannot make the family plan work

I have tried to upgrade to the family plan, and cannot make it work. My family was always getting a message that the address is not the same, but it is. I tried cancelling the premium and starting again, but I cannot do that either. At this point I a...

  • Visitor
  • I have tried to upgrade to the family plan, and cannot make it work.  My family was always getting a message that the address is not the same, but it is.  I tried cancelling the premium and...
  • JenniferL1
  • Newbie
  • 458 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 458 Views
  • 2 replies
  • 0 likes

Solved!! New account signup is hanging.

Hi there. Am trying to set up a new account for my son as we have just upgraded to a family account. Have entered all the information required and clicked signup. After that a wheel spinny thing stays on the screen and nothing happens.The reCAPTCHA t...

  • Casual Listener
  • Hi there.   Am trying to set up a new account for my son as we have just upgraded to a family account. Have entered all the information required and clicked signup. After that a wheel spinny...
  • PeteSki
  • Newbie
  • 14176 Views
  • 28 replies
  • 4 likes
  • Account
  • 14176 Views
  • 28 replies
  • 4 likes

Trying to Revert back to Starbucks Premium account

Hello, I am a barista for Starbucks who signed up for the "free" premium account as soon as possible. I know to keep the account premium we need to stream at least once a month but apparently i failed to do so so now my account is on the Free version...

  • Newbie
  • Hello, I am a barista for Starbucks who signed up for the "free" premium account as soon as possible. I know to keep the account premium we need to stream at least once a month but apparently i faile...
  • Holsann
  • Newbie
  • 353 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 353 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't let me log in

So one day as I was listening to some music, I suddenly logged out of spotify without me doing anything. I decided to try and sign in and it said 'Unable to log in. Either username or password is incorrect'. I tried a couple of times and it still wou...

  • Newbie
  • So one day as I was listening to some music, I suddenly logged out of spotify without me doing anything. I decided to try and sign in and it said 'Unable to log in. Either username or password is inc...
  • toledofurtado82
  • Newbie
  • 943 Views
  • 2 replies
  • 0 likes
  • 943 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I can't login

Whenever I try to log in to my accountIt keeps telling me "enjoying your trip, tell us where you are at spotify.com" I really wanna listen to music, so can someone please help me

  • Regular
  • Whenever I try to log in to my account It keeps telling me "enjoying your trip, tell us where you are at spotify.com"  I really wanna listen to music, so can someone please help me
  • l9qnw2sky5f91pl
  • Regular
  • 549 Views
  • 10 replies
  • 0 likes
  • 549 Views
  • 10 replies
  • 0 likes

My name isn’t what I chose...

My username is appearing as random strands of numbers and letters and that is nowhere near what I set it as when making my account. How can I fix this? It’s publically listed as ‘tpph1pi8ssoj0glnp4zl1su0u’ which is just random numbers and letters. My...

  • Newbie
  • My username is appearing as random strands of numbers and letters and that is nowhere near what I set it as when making my account. How can I fix this?   It’s publically listed as ‘tpph1pi8sso...
  • phan_times
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution denon ceol n5 keeps saying "Spotify Premium is required for this device ..."

I already have spotify premium account but trying to log in by my Denon ceol DRA-N5 I've got the message "Spotify Premium is required for this device. Please purchase a Premium subscription on www.spotify.com" I checked on the web site my account and...

  • Casual Listener
  • I already have spotify premium account but trying to log in by my Denon ceol DRA-N5 I've got the message "Spotify Premium is required for this device. Please purchase a Premium subscription on www.sp...
  • Kropel
  • Casual Listener
  • 1014 Views
  • 2 replies
  • 0 likes
  • Account
  • 1014 Views
  • 2 replies
  • 0 likes