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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421288 Views
  • 965 replies
  • 108 likes
  • Account
  • 421288 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186442 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186442 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103441 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103441 Views
  • 69 replies
  • 10 likes

Need to help someone else log in

Hi, My sister is having trouble getting her email and password back. Is there I wat that she could go through the Spotify app for details? Because if she logs out, she won’t be able to get back in.

  • Newbie
  • Hi,   My sister is having trouble getting her email and password back. Is there I wat that she could go through the Spotify app for details? Because if she logs out, she won’t be able to get b...
  • Keanu_C
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Error 408

Hi here~ I really need help for the error.That account is probably my thrid.I often have to do my playlist again after recreating an account because I can not access the old ones anymore. And not easy to remember all.I would like you to give me a per...

  • Visitor
  • Hi here~  I really need help for the error. That account is probably my thrid. I often have to do my playlist again after recreating an account because I can not access the old ones anymore...
  • Keanu_C
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
  • 297 Views
  • 1 replies
  • 0 likes

PIN in a gift card

Hi: I've purchased a gift card "on line", and the receiver noticed me that is requested a PIN after entered the "Spotify Code". And she can't find where te PIN is?. I received a mail with this text: Dear Customer, Thank you for purchasing a Spotify p...

  • Newbie
  • Hi:   I've purchased a gift card "on line", and the receiver noticed me that is requested a PIN after entered the "Spotify Code". And she can't find where te PIN is?.   I received a...
  • junior356
  • Newbie
  • 3066 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 3066 Views
  • 2 replies
  • 0 likes

Solved!! Desconto

Eu possui a assinatura do Spotify Premium e cancelei antes que fosse feita a cobrança na minha conta novamente. Porém no outro dia foi descontado pelo ebanx o valor de 10 reais. E n foi estornado. Não gostei nada, aguardando a devolução.

  • Casual Listener
  • Eu possui a assinatura do Spotify Premium e cancelei antes que fosse feita a cobrança na minha conta novamente. Porém no outro dia foi descontado pelo ebanx o valor de 10 reais. E n foi estornado. Nã...
  • Bittencourt
  • Spotify Star
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Forgot password

Forgot password but don’t have password for email account associated with Spotify account so can’t reset password

  • Newbie
  • Forgot password but don’t have password for email account associated with Spotify account so can’t reset password 
  • tonkintina
  • Newbie
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Acesso plano familia

Nao consigo fazer com que um membro use o spotify familia. Envio o convite e aparece uma mensagem dizendo; Você não pode entrar neste plano premiu familiar.

  • Newbie
  • Nao consigo fazer com que um membro use o spotify familia. Envio o convite e aparece uma mensagem dizendo;  Você não pode entrar neste plano premiu familiar.
  • Bittencourt
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Someone was on my account, now it says I have no account - but my friends can still see my profile?

My account recently was playing music from a Firefox browser, which i don't use .I disconnected all devices and logged back in on mine, which seemed fine for a week. Then someone was listening to the same music on Firefox browser again, so I entered ...

  • Newbie
  • My account recently was playing music from a Firefox browser, which i don't use .I disconnected all devices and logged back in on mine, which seemed fine for a week. Then someone was listening to the...
  • anaoleksyn17
  • Newbie
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 240 Views
  • 1 replies
  • 0 likes

Getting all my emails in spanish.

So I think my account was "hacked" as random playlists started apearing with spanish names, adding a lot of songs I wouldn't listen too and since noone else has access to my account it had to be that, anyways I logged out everywhere, changed all my p...

  • Newbie
  • So I think my account was "hacked" as random playlists started apearing with spanish names, adding a lot of songs I wouldn't listen too and since noone else has access to my account it had to be that...
  • pip2309
  • Newbie
  • 755 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 755 Views
  • 1 replies
  • 0 likes

Can't change old zip code

Spotify experts, please help.My profile shows an old zip code - 2 houses before. When I try to update it says these fields are managed in my Facebook account: and then a list of fields, but not the zip code. In Facebook, I have not entered my address...

  • Casual Listener
  • Spotify experts, please help. My profile shows an old zip code - 2 houses before. When I try to update it says these fields are managed in my Facebook account: and then a list of fields, but not the...
  • pvk
  • Casual Listener
  • 849 Views
  • 2 replies
  • 0 likes
  • Account
  • 849 Views
  • 2 replies
  • 0 likes

Solved!! Changing Username

Yeah basically my username was set automatically by my email i didnt choose it and its really bad, possible to get it changed?

  • Newbie
  • Yeah basically my username was set automatically by my email i didnt choose it and its really bad, possible to get it changed?
  • mfrank5
  • Newbie
  • 11788 Views
  • 2 replies
  • 2 likes
  • Account
  • 11788 Views
  • 2 replies
  • 2 likes

Superuser Contribution 30 minutes of ad-free music not working

I've been experiencing a lot of this recently, the 30 minute ad-free video or recording will play, but more ads will still come up after a few songs. This doesn't happen every time, but it does happen often enough where it would happen a few times a ...

  • Newbie
  • I've been experiencing a lot of this recently, the 30 minute ad-free video or recording will play, but more ads will still come up after a few songs. This doesn't happen every time, but it does happe...
  • plm12334
  • Newbie
  • 15321 Views
  • 2 replies
  • 39 likes
  • 15321 Views
  • 2 replies
  • 39 likes

Logg in

hi when I log into my account I get logged out. I try to reset the password but I do not get an e-mail when I use my username.

  • Casual Listener
  • hi  when I log into my account I get logged out. I try to reset the password but I do not get an e-mail when I use my username. 
  • TrumpeK
  • Casual Listener
  • 512 Views
  • 3 replies
  • 0 likes
  • 512 Views
  • 3 replies
  • 0 likes

Spotify showing my real name rather than username

I have setup a username in Spotify, but when I try to share playlists it shows my real name rather than my username. Is there a way to have it show my username instead? I am not wanting people I don't know to know my real full name.

  • Newbie
  • I have setup a username in Spotify, but when I try to share playlists it shows my real name rather than my username. Is there a way to have it show my username instead? I am not wanting people I don'...
  • FFXVFTW
  • Music Fan
  • 1046 Views
  • 1 replies
  • 0 likes
  • Account
  • 1046 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adicionar Familiar a Plano Premium

Todos moramos no mesmo endereço, mas recebi um e-mail dizendo que não foi possível verificar a minha conta e tiraram o spotify premium, estou com o free.Meu irmão me mandou o convite novamente mas quando coloco o endereço diz que não é possível eu en...

  • Newbie
  • Todos moramos no mesmo endereço, mas recebi um e-mail dizendo que não foi possível verificar a minha conta e tiraram o spotify premium, estou com o free. Meu irmão me mandou o convite novamente mas ...
  • Julian
  • Moderator
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo problemas con el cobro de una cuenta que ya no está activa.

Hace mas de un mes desactive mi cuenta de spotify, sin embargo aún me aparece el cobro de ésta asociada a mi tarjeta, quisiera saber que debo hacer para que no me sigan cobrando un servicio que no ocupo y que pasa con el cobro que me hicieron este me...

  • Visitor
  • Hace mas de un mes desactive mi cuenta de spotify, sin embargo aún me aparece el cobro de ésta asociada a mi tarjeta, quisiera saber que debo hacer para que no me sigan cobrando un servicio que no oc...
  • Julian
  • Moderator
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

I can't find myself on Spotify for artists?

I tried copying the spotify url from my profile and i can't hit add after i paste it? What am i doing wrong? And why is this so difficult?

  • Casual Listener
  • I tried copying the spotify url from my profile and i can't hit add after i paste it? What am i doing wrong? And why is this so difficult?
  • Hubo
  • Community Legend
  • 13888 Views
  • 3 replies
  • 0 likes
  • Account
  • 13888 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ads in Spanish

Since I've gotten Spotify I've been using it on a regular basis, however, I keep getting adverts in Spanish. I live in central Florida, where there is a minority of Spanish-speakers, but I don't speak it and it's very annoying to hear it. I do not kn...

  • Casual Listener
  • Since I've gotten Spotify I've been using it on a regular basis, however, I keep getting adverts in Spanish. I live in central Florida, where there is a minority of Spanish-speakers, but I don't spea...
  • RileztheKat
  • Casual Listener
  • 586 Views
  • 3 replies
  • 1 likes
  • Other
  • 586 Views
  • 3 replies
  • 1 likes

Student Discount

I have been payment for student premium account . However this month the payment for a normal one. I dont understand why i have been charged the normal premium amount.

  • Casual Listener
  • I have been payment for student premium account . However this month the payment for a normal one. I dont understand why i have been charged the normal premium amount.  
  • Sberhane
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Solved!! Spotify for Artists "find yourself" isn't working.

Hello.I have copied and pasted my user url into the blank bar provided and it won't do anything. I've then clicked "can't find yourself?" and followed given instructions and the add button is still greyed out!please help.cheers

  • Newbie
  • Hello. I have copied and pasted my user url into the blank bar provided and it won't do anything. I've then clicked "can't find yourself?" and followed given instructions and the add button is still...
  • Maxim
  • Spotify Star
  • 5244 Views
  • 3 replies
  • 0 likes
  • 5244 Views
  • 3 replies
  • 0 likes

country didnt changed

Hello, im living in austria since half an year and yesterday i bought my family account for my family and me. but my country was not changed in those 6 months, wich i did not knew, so my family members are not able to join my abo. Could you fix that ...

  • Newbie
  • Hello, im living in austria since half an year and yesterday i bought my family account for my family and me. but my country was not changed in those 6 months, wich i did not knew, so my family membe...
  • Luke
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes