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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280137 Views
  • 822 replies
  • 84 likes
  • Account
  • 280137 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133339 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133339 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75663 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75663 Views
  • 63 replies
  • 8 likes

Email address change

I recently updated my email address with Facebook yet my spotify acount does not change to the current email address. I have followed the insptruction on changing the address in facebook and it is correct there, yet when i log out and log back into S...

  • Casual Listener
  • I recently updated my email address with Facebook yet my spotify acount does not change to the current email address. I have followed the insptruction on changing the address in facebook and it is co...
  • kejt_
  • Community Legend
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

Family member on primium account sees my credit info

I sent a link for my son to be a primium member but when he opens it up it goes to my account information. How can I change that so he can pick songs under his name

  • Newbie
  • I sent a link for my son to be a primium member but when he opens it up it goes to my account information. How can I change that so he can pick songs under his name 
  • Maxim
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

No active account

Due to failing a payment and restarting it via my wifes part of our family account I can't log in to my own account anymore and if i try the reset password function it says my email isnt an active account. Yet if i look for the account I can find it ...

  • Newbie
  • Due to failing a payment and restarting it via my wifes part of our family account I can't log in to my own account anymore and if i try the reset password function it says my email isnt an active ac...
  • JuandeGF
  • Regular
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Lost all my playlist and someone hijacked my profile

Hey SpotifyBack around x.mas, I suddently experinced something strange. Someone was using my account and making playlists and following playlist artist. The person was deffently not from my country, maybe france since I also started recieving email i...

  • Regular
  • Hey Spotify Back around x.mas, I suddently experinced something strange. Someone was using my account and making playlists and following playlist artist. The person was deffently not from my count...
  • alloedee
  • Regular
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 282 Views
  • 1 replies
  • 0 likes

wrong facebook email

I created a spotify account via Facebook 7 years ago, since then I have changed the email accociated with my facebook acount but the changes didn't go through to spotify. I am now not capable of deleting my account because it's linked to an email tha...

  • Newbie
  • I created a spotify account via Facebook 7 years ago, since then I have changed the email accociated with my facebook acount but the changes didn't go through to spotify. I am now not capable of dele...
  • kejt_
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 226 Views
  • 1 replies
  • 0 likes

changed facebook email address but spotify hasnt chagned to the same one

I have deleted an old email that was conected to my facebook account, so when i first got spotify i signed in with my facebook account but now i changed my email address on facebook spotify still has my old email that has been dleted so i cant change...

  • Newbie
  • I have deleted an old email that was conected to my facebook account, so when i first got spotify i signed in with my facebook account but now i changed my email address on facebook spotify still has...
  • kejt_
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Will I lose my Premium $ if I upgrade to Family?

So I still have a month left on my Premium account (automaticly topped up today) But the kids are hassling me wanting their own account so I want to upgrade to Family. Will I lose the $$$ I paid on my account if I upgrade today to the family?

  • Newbie
  • So I still have a month left on my Premium account (automaticly topped up today) But the kids are hassling me wanting their own account so I want to upgrade to Family.   Will I lose the $$$ I ...
  • Nico
  • Community Legend
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

How can I change my linked Facebook account "without deleting" my Spotify created with Facebook?

I created my Spotify account with Facebook about 3 years ago. And using Spotify Premium ever since. Recently I deactivated my Facebook and my Spotify name turned into random numbers. When I a reactivated it, it turns normal but I want to keep my Face...

  • Casual Listener
  • I created my Spotify account with Facebook about 3 years ago. And using Spotify Premium ever since.   Recently I deactivated my Facebook and my Spotify name turned into random numbers. When I ...
  • 1287253578
  • Newbie
  • 4835 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 4835 Views
  • 3 replies
  • 0 likes

De logingegevens die op Facebook staan werken niet als login voor Spotify

Ik wil het wachtwooord aanpassen omdat mijn account van Spotify door iemand anders wordt gebruikt. Wanneer ik in 'onlangs afgespeeld' kijk zie ik dat er steeds nummers bij staan waar ik nooit naar geluisterd heb en ik krijg heel vaak de melding dat m...

  • Casual Listener
  • Ik wil het wachtwooord aanpassen omdat mijn account van Spotify door iemand anders wordt gebruikt. Wanneer ik in 'onlangs afgespeeld' kijk zie ik dat er steeds nummers bij staan waar ik nooit naar ge...
  • Hubo
  • Community Legend
  • 430 Views
  • 3 replies
  • 0 likes
  • Account
  • 430 Views
  • 3 replies
  • 0 likes

discovery page doesn't give new recomends

dear SpotefiI have tried to find new recomedations in the discovery but for a couple of weeks I don't see any new recomendations anymore, the page only shows the same artists as recomedation, while a few weeks back that changes daily. Is this a new g...

  • Casual Listener
  • dear Spotefi I have tried to find new recomedations in the discovery but for a couple of weeks I don't see any new recomendations anymore, the page only shows the same artists as recomedation, while...
  • caszriel
  • Composer
  • 344 Views
  • 1 replies
  • 0 likes
  • discovery page
  • 344 Views
  • 1 replies
  • 0 likes

Solved!! Why can't I play this album?

Why can't I play the Lola Rennt soundtrack? I am premium. https://open.spotify.com/user/8a22a/playlist/7kOIDXvSt4ngy5CGWs2vEA

  • Casual Listener
  • Why can't I play the Lola Rennt soundtrack? I am premium.   https://open.spotify.com/user/8a22a/playlist/7kOIDXvSt4ngy5CGWs2vEA
  • caszriel
  • Composer
  • 1048 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1048 Views
  • 3 replies
  • 0 likes

Student account

Hello my premium subscription is expired. As I am a new student I wanted to get student discount with my new subscription.After I entered my Credit card information, I realized that my school wasn't in the list (Vancouver Film School). So I filled a ...

  • Newbie
  • Hello my premium subscription is expired. As I am a new student I wanted to get student discount with my new subscription. After I entered my Credit card information, I realized that my school ...
  • caszriel
  • Composer
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Starbucks free spotify

I am a current Starbucks employee and from what I know we receive free premium spotify I linked it and followed the steps. Put in my partner numbers and all and after a month it went to a normal account and asked me to pay for premium. Help anyone?

  • Casual Listener
  • I am a current Starbucks employee and from what I know we receive free premium spotify I linked it and followed the steps. Put in my partner numbers and all and after a month it went to a normal acco...
  • CarolinaStylez
  • Newbie
  • 42498 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 42498 Views
  • 4 replies
  • 0 likes

Can someone tell me the difference between streams and listens on Spotify?

I need help knowing the difference between streaming and listens on Spotify. I am an artist on Spotify and never understood the difference between my stream numbers and listen numbers. Can someone help me?

  • Newbie
  • I need help knowing the difference between streaming and listens on Spotify. I am an artist on Spotify and never understood the difference between my stream numbers and listen numbers. Can someone he...
  • chamevez
  • Newbie
  • 17998 Views
  • 1 replies
  • 1 likes
  • 17998 Views
  • 1 replies
  • 1 likes

Country Mess!

Hi,Hope you can help me with a very frustrating problem I've been having for months.I used to have an accound based in the USA with a US amex card. Since my family and I moved to Mexico, I have updated the payment method to a credit card based in Mex...

  • Casual Listener
  • Hi, Hope you can help me with a very frustrating problem I've been having for months. I used to have an accound based in the USA with a US amex card. Since my family and I moved to Mexico, I have u...
  • Ckae572
  • Newbie
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant change country settings by changing pay info

Hi, i had a paypal account in another country, with which i wanted to change my country. This doesn't seem to be possible. tried to follow the instructions by changing my payment method, by adding a local credit card, but it states that it is not wor...

  • Casual Listener
  • Hi,   i had a  paypal account in another country, with which i wanted to change my country. This doesn't seem to be possible.   tried to follow the instructions by changing my paym...
  • kathryn_s
  • Casual Listener
  • 468 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 468 Views
  • 4 replies
  • 0 likes

Accoutt Log in

So I logged out of my Spotify account accidentally and I forgot my password. The thing is my account is connected with a old email that I don't have. What should I do??

  • Newbie
  • So I logged out of my Spotify account accidentally and I forgot my password. The thing is my account is connected with a old email that I don't have. What should I do??
  • amirism
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Cant connect Spotify to PS4 account

I have spent the last week trying to connect my ps4 account to my Spotify and it doesn't work. I'm not connected to another account with it already for sure. What happened was I had my psn already connected to a different Spotify account but I discon...

  • Casual Listener
  • I have spent the last week trying to connect my ps4 account to my Spotify and it doesn't work. I'm not connected to another account with it already for sure. What happened was I had my psn already co...
  • SupremeBuffalo
  • Casual Listener
  • 3906 Views
  • 8 replies
  • 6 likes
  • 3906 Views
  • 8 replies
  • 6 likes

Superuser Contribution Can't modify the email link to my account

Hi, I recently deleted my email associated to my Spotify account for personal reason. But it is still associated to my account and I can't modify it from the Spotify's page. I'm connected with Facebook to identify myself on Spotify, so it tell me tha...

  • Casual Listener
  • Hi,   I recently deleted my email associated to my Spotify account for personal reason. But it is still associated to my account and I can't modify it from the Spotify's page.   I'm con...
  • Shbeark
  • Casual Listener
  • 621 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 621 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't log in into my account

Well, sorry for my bad English. Yesterday I was listening music. When suddenly I started to heard some ads. That was pretty odd, because I have the familiar plan. So I tried the button that the app showed up "Upgrade". I thought that my subscription ...

  • Regular
  • Well, sorry for my bad English.   Yesterday I was listening music. When suddenly I started to heard some ads. That was pretty odd, because I have the familiar plan. So I tried the button tha...
  • JuandeGF
  • Regular
  • 283 Views
  • 2 replies
  • 0 likes
  • Account
  • 283 Views
  • 2 replies
  • 0 likes