Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75831 Views

28 replies

0 likes

  • 75831 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93208 Views

9 replies

2 likes

Account
Login
  • 93208 Views
  • 9 replies
  • 2 likes

Remove Account

Hello Spotify, I was trying to close my Spotify account, and it said to check my email to verify I was really closing it. But I never accept the email, Ive been checking it all over. Please help me, I just want to close my account. Thanks

Visitor

Hello Spotify,   I was trying to close my Spotify account, and it said to check my email to verify I was really closing it. But I never accept the email, Ive been checking it all over. Please ...

TheBrickSlayer

Roadie

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution password reset

Hi. I could not sign in to my account. I tried to reset my password. But I could not get any mails from Spotify. Any solution?

Visitor

Hi. I could not sign in to my account. I tried to reset my password. But I could not get any mails from Spotify. Any solution?

Melody

Spotify

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution hacer mi cuenta familiar

Hola tengo un pequeño negocio y los 3 socios requerimos usar sporify para hacer nuestras terapias, como puedo hacer mi cuenta familiar ?

Newbie

Hola tengo un pequeño negocio y los 3 socios requerimos usar sporify para hacer nuestras terapias, como puedo hacer mi cuenta familiar ?

JulianA_Bogota

Roadie

651 Views

1 replies

0 likes

  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution Don't remember my emailadress or user name

IIdo not remember that I have made an account but my card information has bern used. So my payment account has been taken money for premium even though I do not have premium in any of my accounts. Is there a way I can delete all my accounts somehow?

Newbie

IIdo not remember that I have made an account but my card information has bern used. So my payment account has been taken money for premium even though I do not have premium in any of my accounts. Is...

JulianA_Bogota

Roadie

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify rechaza mi tarjeta

hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. Tiene que poder hacer compras internacionales mi tarjeta?

Newbie

hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. Tiene que ...

JulianA_Bogota

Roadie

945 Views

1 replies

1 likes

  • 945 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do i find the playlists that i follow?

I cant find the option to watch all the playlists that I follow.How do I do that? Thanks!

Newbie

  I cant find the option to watch all the playlists that I follow. How do I do that?   Thanks!

JulianA_Bogota

Roadie

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Solved!! Desconto estudante

Fiz o cadastro para desconto de estudante e no final pede para aguardar e que só será cobrado depois do email. Já me cobraram $10,00 e eu não recebi nada. Era pra ser R $8,50.

Newbie

Fiz o cadastro para desconto de estudante e no final pede para aguardar e que só será cobrado depois do email. Já me cobraram $10,00 e eu não recebi nada. Era pra ser R $8,50.

Bittencourt

Spotify Star

20676 Views

113 replies

2 likes

  • 20676 Views
  • 113 replies
  • 2 likes

Spotify Family Plan - Adding Member not in the same country as you

Hi, I am trying to add my parents to my Family Plan. They receive the invite email to join the plan, however when they go to accept the invite it does not work. Are there any exceptions to family plans based on location? I am located in Canada and my...

Newbie

Hi, I am trying to add my parents to my Family Plan. They receive the invite email to join the plan, however when they go to accept the invite it does not work. Are there any exceptions to family pla...

Bethany_Dawn

Community Legend

928 Views

1 replies

0 likes

Account
Premium
  • 928 Views
  • 1 replies
  • 0 likes

o app não abre meu perfil

Olá, criei uma nova conta no spotify e o app não está abrindo o meu perfil, e está com uma interface diferente. No app do celular do meu namorado abre normalmente, assim como no aplicativo do computador, mas no meu não. Já tentei instalar e desinstal...

Visitor

Olá, criei uma nova conta no spotify e o app não está abrindo o meu perfil, e está com uma interface diferente. No app do celular do meu namorado abre normalmente, assim como no aplicativo do computa...

DJXOTYSHOW

Regular

2621 Views

16 replies

0 likes

  • 2621 Views
  • 16 replies
  • 0 likes

Superuser Contribution Cannot connect my Spotify with my PSN

Hi, when I try to connect my Spotify account on my PS4 it says that it is already connected with another PlayStation account. I've tried to know which PSN account it was for months now, but no way to find at which it is.So please tell me if there's a...

Visitor

Hi, when I try to connect my Spotify account on my PS4 it says that it is already connected with another PlayStation account. I've tried to know which PSN account it was for months now, but no way to...

user-removed

Not applicable

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Can not sign in as say offline

Like a turnip I choose the offline option but then had to log out! Now I can not log back in as it says I'm offline and need to connect, when I choose the connect option it just gives me a black screen ........HELP MEEEEE!!!

Newbie

Like a turnip I choose the offline option but then had to log out!  Now I can not log back in as it says I'm offline and need to connect, when I choose the connect option it just gives me a blac...

nacho_baracho99

Gig Goer

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Problem

I have been logged out of spotify for some reason and cant remember my password, i know my username but dont know what email address it is associated with so cant get a password reset any help?

Newbie

I have been logged out of spotify for some reason and cant remember my password, i know my username but dont know what email address it is associated with so cant get a password reset   any he...

user-removed

Not applicable

385 Views

1 replies

0 likes

Account
  • 385 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Made an account with Facebook, how to unlink?

I recently purchased Spotify Premium (Family), and made a new account as I wasn't sure if I had one already. However, when I went to link my Facebook account to said account, it'd already been used. After some looking around, it turns out I'd already...

Newbie

I recently purchased Spotify Premium (Family), and made a new account as I wasn't sure if I had one already. However, when I went to link my Facebook account to said account, it'd already been used. ...

user-removed

Not applicable

987 Views

1 replies

0 likes

  • 987 Views
  • 1 replies
  • 0 likes

Playlist disappeared

I opened my Spotify app only to find out my playlists disappeared. Weirdest part is that they’ve been replaced by two completely different playlists that I never made. Also, my daily mix is still the same, consisting of artists on my old playlist. I ...

Newbie

I opened my Spotify app only to find out my playlists disappeared. Weirdest part is that they’ve been replaced by two completely different playlists that I never made. Also, my daily mix is still the...

Luke

Community Legend

1323 Views

3 replies

0 likes

  • 1323 Views
  • 3 replies
  • 0 likes

My profile doesn't come up when I search it and doesn't offer the options to Follow or be Followed

I just created a new profile and when I search it, my profile does not show up as an option. In addition, at the top of my user page, I don't have the option to follow other users or have them follow me. Any ideas as to why that is? I have a second a...

Casual Listener

I just created a new profile and when I search it, my profile does not show up as an option. In addition, at the top of my user page, I don't have the option to follow other users or have them follow...

Luke

Community Legend

1318 Views

5 replies

0 likes

  • 1318 Views
  • 5 replies
  • 0 likes

Superuser Contribution Help Please ..... I am being charged for premium but not able to access

Hi there , I need help please. I am paying for a premium subscription but am not able to access it. I can't remember any login details (account, e-mail used or password) How do I contact Spotify to either cancel subscription or gain access to my acco...

Visitor

Hi there , I need help please.   I am paying for a premium subscription but am not able to access it. I can't remember any login details (account, e-mail used or password) How do I contact Spo...

Chris

Spotify

648 Views

2 replies

0 likes

  • 648 Views
  • 2 replies
  • 0 likes

Recently Played Artists Not Updating while playing Playlists

Hello, I know there was recently an issue with the Recently Played Artists section. I have noticed over the last few days that it does not appear to update when I am playing music from a playlist. I am pretty sure it used to update no matter if I wer...

Casual Listener

Hello,   I know there was recently an issue with the Recently Played Artists section. I have noticed over the last few days that it does not appear to update when I am playing music from a pla...

Lencu

Casual Listener

913 Views

3 replies

1 likes

Other
Premium
  • 913 Views
  • 3 replies
  • 1 likes

Superuser Contribution How can i change my currency ?

Hi, Spotify charging $ from my bank acount. It hase to be Turkish Lira but i couldnt find any option. I need help. How can i change my currency ?

Newbie

Hi,  Spotify charging $ from my bank acount. It hase to be Turkish Lira but i couldnt find any option. I need help. How can i change my currency ? 

user-removed

Not applicable

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charging My Paypal Account and i dont use your service

I have just noticed a charge taken from my paypal account and i have never used or sighed up tou you service can you pls let me know how i receive a refund for this..

Newbie

I have just noticed a charge taken from my paypal account and i have never used or sighed up tou you service can you pls let me know how i receive a refund for this..

user-removed

Not applicable

506 Views

1 replies

0 likes

Account
  • 506 Views
  • 1 replies
  • 0 likes