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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 372 Views
  • 0 replies
  • 6 likes
  • Security
  • 372 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439158 Views
  • 970 replies
  • 108 likes
  • Account
  • 439158 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195023 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195023 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106755 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106755 Views
  • 70 replies
  • 11 likes

Hard to find "Ask the Community" form

I had to google to find the page for post my question.

  • Roadie
  • I had to google to find the page for post my question.
  • Hubo
  • Community Legend
  • 1147 Views
  • 1 replies
  • 11 likes
  • Account
    Other
  • 1147 Views
  • 1 replies
  • 11 likes

Solved!! Can't change my country

Hi there, I have followed the instructions about changing my country however when I click 'edit profile' the coutry box is greyed out and I can't click the drop down to change it - help please? Thank you!

  • Casual Listener
  • Hi there,   I have followed the instructions about changing my country however when I click 'edit profile' the coutry box is greyed out and I can't click the drop down to change it - help plea...
  • Maxim
  • Spotify Star
  • 835 Views
  • 8 replies
  • 0 likes
  • 835 Views
  • 8 replies
  • 0 likes

Billed twice for several months

I am being billed twice every month and I don't know why. I'm only using one handphone and one account. Please help!!!!

  • Newbie
  • I am being billed twice every month and I don't know why. I'm only using one handphone and one account. Please help!!!! 😡
  • Keanu_C
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Display my real name without linking to facebook? (don't have an account anymore)

I got rid of facebook like a year ago, so i don't use it anymore, I'm not even sure if I have an account anymore.display, name Anyways, I made my spotify account without the need to link to a facebook account but it only displays my username and it d...

  • Visitor
  • I got rid of facebook like a year ago, so i don't use it anymore, I'm not even sure if I have an account anymore.display, name   Anyways, I made my spotify account without the need to link to ...
  • Mbirdlet
  • Regular
  • 1274 Views
  • 3 replies
  • 3 likes
  • Account
  • 1274 Views
  • 3 replies
  • 3 likes

Superuser Contribution Changed residence, can't change account settings?

I moved to another country, first had Spotify free, then I changed my country settings. After a while I got premium, and due to my payment method refers to my home country I changed the country settings back. Now I cannot change back to the current p...

  • Newbie
  • I moved to another country, first had Spotify free, then I changed my country settings. After a while I got premium, and due to my payment method refers to my home country I changed the country setti...
  • Alfredo
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution ACCESS ACCOUNT

CONTINUO RIPETUTAMENTE AD ENTRARE NEL MIO ACCOUNT MA NON RIESCO AD USIRE DALLA MODALITÀ OFFLINE. COSA POSSO FARE?

  • Newbie
  • CONTINUO RIPETUTAMENTE AD ENTRARE NEL MIO ACCOUNT MA NON RIESCO AD USIRE DALLA MODALITÀ OFFLINE. COSA POSSO FARE?  
  • Alfredo
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Top artist played

Hello, I'm going crazy with this feature because when I start the desktop application I alwas have to switch on my Top Artist showed because it always returns OFF when I close the application. How can I make this change definitive?

  • Regular
  • Hello, I'm going crazy with this feature because when I start the desktop application I alwas have to switch on my Top Artist showed because it always returns OFF when I close the application. How ca...
  • Alfredo
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible d'activer les 60 jours gratuit

Bonjour, J'utilise Spotify réellement depuis 2 semaines, et j'entends tout le temps la publicité pour les 60 jours gratuit jusqu'au 15 avril.Seulement sur mon phone le lien ne fonctionne pas (impossible d'accéder au serveur).Je me suis envoyé le lien...

  • Newbie
  • Bonjour,    J'utilise Spotify réellement depuis 2 semaines, et j'entends tout le temps la publicité pour les 60 jours gratuit jusqu'au 15 avril. Seulement sur mon phone le lien ne f...
  • Alfredo
  • Roadie
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan code

We started a family plan I send myself the invite because the account is under my husbands account. Now what do I do? I created my own account but cannot see where I add the invite code?!!

  • Newbie
  • We started a family plan I send myself the invite because the account is under my husbands account. Now what do I do?  I created my own account but cannot see where I add the invite code?!!
  • Alfredo
  • Roadie
  • 1148 Views
  • 1 replies
  • 0 likes
  • 1148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login Issues

I used a yahoo account to sign up for spotify. I forgot my password in yahoo an I can no longer retrieve its password. I cannot locate the reset password in the yahoo account that was sent to that said email because I cannot login to that account. Th...

  • Newbie
  • I used a yahoo account to sign up for spotify. I forgot my password in yahoo an I can no longer retrieve its password. I cannot locate the reset password in the yahoo account that was sent to that sa...
  • Alfredo
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution All my music is gone

When I log in via facebook I can no longer see any playlists, any saved music, years of collecting and organizing songs all gone. "recover playlists" shows nothing Does not recognize that I have spotify premium. It's like it created a whole new accou...

  • Visitor
  • When I log in via facebook I can no longer see any playlists, any saved music, years of collecting and organizing songs all gone. "recover playlists" shows nothing   Does not recognize that I ...
  • Alfredo
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use Spotify, problem with my account

I have uppdated my account number for my Spotify premium account.But now I can't play Spotify ' There is no spotify premium account' it says

  • Newbie
  • I have uppdated my account number for my Spotify premium account. But now I can't play Spotify ' There is no spotify premium account' it says
  • Alfredo
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist from pc doesn't work in phone

Hello, made an awesome playlist in pc and didn't had any trouble with listening even after downloading and in offline. But when I got into my phone then the same playlist had quite a lot songs that were inactive and with text ,,unknow album". I alrea...

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  • Newbie
  • Hello, made an awesome playlist in pc and didn't had any trouble with listening even after downloading and in offline.  But when I got into my phone then the same playlist had quite a lot songs ...
  • Alfredo
  • Roadie
  • 494 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution I only can login with my facebook account

Hi, I can't login into my account with my username/email and password. I can only login with my facebook account. The email listed in my account is not an email adress I know. And for some reason it some time ago a couple of playlists were added to m...

  • Newbie
  • Hi,   I can't login into my account with my username/email and password. I can only login with my facebook account. The email listed in my account is not an email adress I know. And for some r...
  • Alfredo
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and Hulu Partnership

I am a premium user and received the offer for the Spotify and Hulu joint pricing, but accidentally clicked out of the promotion for the 99 cents. Is there a way to redeem this?

  • Newbie
  • I am a premium user and received the offer for the Spotify and Hulu joint pricing, but accidentally clicked out of the promotion for the 99 cents. Is there a way to redeem this?
  • Alfredo
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting with Facebook doesn't change my acc name

Hi,I've connected my Spotify account with my Facebook account, but it didn't change my acc name, I want my account name from FB. How can i solve it?

  • Newbie
  • Hi, I've connected my Spotify account with my Facebook account, but it didn't change my acc name, I want my account name from FB. How can i solve it?
  • Alfredo
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution email account

so i made a spotify account and i deleted it, then it sent out an email confirming it, then it sent our another email to get it back and i acidently clicked it(get the account back). i tried to log back in to deleteit but it wont let me. what do i do...

  • Newbie
  • so i made a spotify account and i deleted it, then it sent out an email confirming it, then it sent our another email to get it back and i acidently clicked it (get the account back). i tried to log...
  • Alfredo
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlists

Hey spricht hier jemand deutsch und kann mit helfen? wie kann ich in norwegen eine deutsche playlist abspielen...?? bei mir werden die Songs nur in grau angezeigt..:(

  • Newbie
  • Hey spricht hier jemand deutsch und kann mit helfen? wie kann ich in norwegen eine deutsche playlist abspielen...?? bei mir werden die Songs nur in grau angezeigt..:(  
  • Alfredo
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on PlayStation not linking

Hello,I have Spotify premium subscription on my PlayStation account but I cannot link to get my mobile phone to sync. It works fine on the PS4 console but when I try to login to my mobile phone it says it doesn’t exist so then I created an account th...

  • Visitor
  • Hello, I have Spotify premium subscription on my PlayStation account but I cannot link to get my mobile phone to sync. It works fine on the PS4 console but when I try to login to my mobile phon...
  • Alfredo
  • Roadie
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete account created via facebook

Hello all!I have created my account via facebook sign up. now I want to delete this account, but when I choose to close the account, it says that "we have sent an email to *snip*" but there is no email in my gmail inbox or facebook notification. I re...

  • Newbie
  • Hello all! I have created my account via facebook sign up. now I want to delete this account, but when I choose to close the account, it says that "we have sent an email to *snip*" but there is no e...
  • Alfredo
  • Roadie
  • 389 Views
  • 1 replies
  • 1 likes
  • 389 Views
  • 1 replies
  • 1 likes