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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83417 Views

29 replies

0 likes

  • 83417 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104446 Views

10 replies

3 likes

Account
Login
  • 104446 Views
  • 10 replies
  • 3 likes

Superuser Contribution Being charged

I have been getting charged since January 25,2018 of 10.91 off my debt card and did not authorized this please refund my money as soon as possible

Newbie

I have been getting charged since January 25,2018 of 10.91 off my debt card and did not authorized this please refund my money as soon as possible 

Melody

Spotify

482 Views

1 replies

0 likes

Account
Premium
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist full of songs I've not listened to

Recently, I've been seeing songs in my recently played that I have not ever listened to. My phone started playing on its own the other day. I've changed my password and such and disconnected all devices and it's been fine for a couple weeks. However ...

Newbie

Recently, I've been seeing songs in my recently played that I have not ever listened to. My phone started playing on its own the other day.    I've changed my password and such and discon...

Melody

Spotify

804 Views

1 replies

0 likes

  • 804 Views
  • 1 replies
  • 0 likes

Forgot username

i have done a free month of spotify premium with an account but after two minutes i logged out, now i don't remember the username

Newbie

i have done a free month of spotify premium with an account but after two minutes i logged out, now i don't remember the username

jsannn

Community Legend

687 Views

1 replies

0 likes

  • 687 Views
  • 1 replies
  • 0 likes

Can't change my country from UK to NZ

Hey I'm trying to update my payment details to my NZ card (I have moved back to NZ from UK) but when I try it says it doesnt match my country and I need to update it. So then I try to change my country to NZ but it wont let me, its greyed out and stu...

Newbie

Hey I'm trying to update my payment details to my NZ card (I have moved back to NZ from UK) but when I try it says it doesnt match my country and I need to update it. So then I try to change my count...

Luke

Community Legend

1813 Views

3 replies

0 likes

  • 1813 Views
  • 3 replies
  • 0 likes

I can’t get to my spotify account because my email has been closed

Hi, I did buy new telephone and I tried to log in on Spotify but I don’t remember my password. I can’t get new password because my spotify account has my old email details and that email has been closed because I haven’t used for a long time. I also ...

Casual Listener

Hi,  I did buy new telephone and I tried to log in on Spotify but I don’t remember my password. I can’t get new password because my spotify account has my old email details and that email has b...

pauliina90

Casual Listener

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turning off "Show my current Top Artists" doesn't work

I turned off "Show my current Top Artists" in settings for Windows version and I exited Spotify, then I opened up Spotify again, went to settings, and then "Show my current Top Artists" was automatically turned back on.

Visitor

I turned off "Show my current Top Artists" in settings for Windows version and I exited Spotify, then I opened up Spotify again, went to settings, and then "Show my current Top Artists" was automatic...

user-removed

Not applicable

1010 Views

2 replies

2 likes

Account
  • 1010 Views
  • 2 replies
  • 2 likes

Please help me save my account!

So I have an account I made years ago and I don't remember the email address I used for it anymore, I use to be able to log in with just my name and password but it no longer works! Luckily I still have one device that's been logged into this account...

Newbie

So I have an account I made years ago and I don't remember the email address I used for it anymore, I use to be able to log in with just my name and password but it no longer works! Luckily I still h...

carl_harris

Roadie

769 Views

1 replies

0 likes

Account
Login
  • 769 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't make public playlists

Hello, i have some playlists that i can't "make public", so i can't share them.Also, some friends can't see what i'm listening to.Can i fix this? Thanks

Newbie

Hello, i have some playlists that i can't "make public", so i can't share them. Also, some friends can't see what i'm listening to. Can i fix this? Thanks  

Alfredo

Roadie

449 Views

1 replies

0 likes

Account
Premium
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family account no longer exist!!!!!

hi . today i noticed that my family account turned into free account. there is no mistake for payment . i paid the bill at 23.04.2018. so what can i do?

Newbie

hi . today i noticed that my family account turned into free account. there is no mistake for payment . i paid the bill at 23.04.2018. so what can i do?

Alfredo

Roadie

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm logged out of my accounts and my email and password is not recognised

HI I'm still paying for Spottify premium but unable to login to my account with my passowrd and email. It says my username is not recognised. When I log in briefly it takes me to my home page and I can see all my playlists for a second before an erro...

Newbie

HI I'm still paying for Spottify premium but unable to login to my account with my passowrd and email. It says my username is not recognised. When I log in briefly it takes me to my home page and I c...

Alfredo

Roadie

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted songs

When I make a playlist, it adds songs that I didn't add myself. I was wondering if i can turn this action off somehow or if it was just a dumb drawback to the free version of spotify.

Newbie

When I make a playlist, it adds songs that I didn't add myself. I was wondering if i can turn this action off somehow or if it was just a dumb drawback to the free version of spotify.

Alfredo

Roadie

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution I think I'm being charged tax by accident.

So I have the Student discount and, up until this month, was being charged $4.99/month for Premium + Hulu. Today I checked my statement and found that the charge was $5.24 on May 1st. At first I assumed this was intentional, but upon looking through ...

Newbie

So I have the Student discount and, up until this month, was being charged $4.99/month for Premium + Hulu. Today I checked my statement and found that the charge was $5.24 on May 1st. At first I assu...

Alfredo

Roadie

3216 Views

1 replies

0 likes

Account
Premium
Subscription
  • 3216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t login on my account

Hi , couple days ago I tried to login on my account but I couldn’t so I tried to reset password but I didn’t get any message supporting that . And yesterday I was charged for premium account .. what should I do ?

Newbie

Hi , couple days ago I tried to login on my account but I couldn’t so I tried to reset password but I didn’t get any message supporting that . And yesterday I was charged for premium account .. what ...

Alfredo

Roadie

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium olamıyorum.

Merhaba arkadaşlar, Premium abone olamıyorum. Banka ile görüştüm kartlık veya bankalık bir durum yok. Ödeme yöntemi filan diyor anlamadım. Kontrol eder misiniz ? Abone olmak istiyorum Kullanıcı adı: o0qmcq5r36xpm0499mq7ac399

Newbie

Merhaba arkadaşlar,   Premium abone olamıyorum. Banka ile görüştüm kartlık veya bankalık bir durum yok. Ödeme yöntemi filan diyor anlamadım. Kontrol eder misiniz ? Abone olmak istiyorum &nbsp...

Alfredo

Roadie

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change country

I know this has been asked many times before, but the process does not seem to be the same for me. I'm trying to relocate my Norwegian premium account to Romania, but when I try to update the subscription payment details, I'm given this messagewithou...

Casual Listener

I know this has been asked many times before, but the process does not seem to be the same for me. I'm trying to relocate my Norwegian premium account to Romania, but when I try to update the subscri...

paige1782

Casual Listener

1104 Views

8 replies

0 likes

Other
Premium
  • 1104 Views
  • 8 replies
  • 0 likes

Why i cant log in

So, i tried to log in on my account, and i know that the username and password are correct but i still can't connect it says ''Incorrect username or password.''

Casual Listener

So, i tried to log in on my account, and i know that the username and password are correct but i still can't connect it says ''Incorrect username or password.''  

RobiP

Gig Goer

613 Views

3 replies

0 likes

Account
  • 613 Views
  • 3 replies
  • 0 likes

Solved!! Dispositivo Offline

Tenho Plano Premium e desde ontem não consigo ouvir nenhuma música. Informa que meu dispositivo está offline.

Casual Listener

Tenho Plano Premium e desde ontem não consigo ouvir nenhuma música. Informa que meu dispositivo está offline.

Bittencourt

Spotify Star

662 Views

1 replies

0 likes

  • 662 Views
  • 1 replies
  • 0 likes

Solved!! Support.spotify.com SSO login?

I looked at my 'approved applications' page and found something called 'support.spotify.com' login with the description 'Login with SSO from support.spotify.com'. What is this, this is the first time i've checked the page and i'm worried about what i...

Casual Listener

I looked at my 'approved applications' page and found something called 'support.spotify.com' login with the description 'Login with SSO from support.spotify.com'. What is this, this is the first time...

ItsKittay

Casual Listener

7515 Views

2 replies

1 likes

Account
  • 7515 Views
  • 2 replies
  • 1 likes

Log everyone out of my Spotify

I keep getting "your account is being used somewhere else". Can I force logout all instances of my account?

Newbie

I keep getting "your account is being used somewhere else". Can I force logout all instances of my account?

Maxim

Spotify Star

755848 Views

83 replies

28 likes

  • 755848 Views
  • 83 replies
  • 28 likes