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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1584 Views
  • 0 replies
  • 7 likes
  • Security
  • 1584 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445772 Views
  • 970 replies
  • 108 likes
  • Account
  • 445772 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198989 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198989 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108251 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108251 Views
  • 70 replies
  • 11 likes

Superuser Contribution Playing different music from spotify from Echo and work place device

I have connected my Amazon Echo to Spotify and I also like to listen to Spotify while I'm at work.What happens is that my wife is at home and listens to music from Echo using Spotify, making me unable to listen to different music from work.Any idea i...

  • Casual Listener
  • I have connected my Amazon Echo to Spotify and I also like to listen to Spotify while I'm at work. What happens is that my wife is at home and listens to music from Echo using Spotify, making me una...
  • Alfredo
  • Roadie
  • 1724 Views
  • 1 replies
  • 0 likes
  • 1724 Views
  • 1 replies
  • 0 likes

Superuser Contribution Just signed up for Spotify Premium with Hulu

Signed up yesterday after seeing the promo going around. Starting a Hulu account and linking the two went fine. Watched some Digimon with the kids, cool. cool.Today I went to log into hulu and nothing, it's like I naver linked the accounts. Hulu supp...

  • Casual Listener
  • Signed up yesterday after seeing the promo going around. Starting a Hulu account and linking the two went fine. Watched some Digimon with the kids, cool. cool. Today I went to log into hulu and no...
  • Byohzzrd
  • Casual Listener
  • 480 Views
  • 2 replies
  • 0 likes
  • 480 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pay for Premium

Hi Everyone I have a problem. I want to pay from premium but I can not. I have a hungarian card only but I live is Spain. I dont know why Spotify dont let me pay with my hungarian card not even with paypal. Any suggets?

  • Newbie
  • Hi Everyone I have a problem. I want to pay from premium but I can not. I have a hungarian card only but I live is Spain. I dont know why Spotify dont let me pay with my hungarian card not even with ...
  • Alfredo
  • Roadie
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook account log in and lost all track and my premium!!!!

I have being using spotify with my facebook account for years and I have premium on it. Yesterday I simply couldn't log in to spotify on both my phone and pc. So I went to facebook to delete the app link and log into spotify to log in with facebook a...

  • Newbie
  • I have being using spotify with my facebook account for years and I have premium on it. Yesterday I simply couldn't log in to spotify on both my phone and pc. So I went to facebook to delete the app ...
  • Alfredo
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium account is not starting up

I have a premium account but I recently logged in and it keeps saying I have een free account and it seems I cannot change anything. Please help me! What can i do? User 1183689172

  • Newbie
  • I have a premium account but I recently logged in and it keeps saying I have een free account and it seems I cannot change anything. Please help me! What can i do? User 1183689172
  • Alfredo
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re link facebook account with my new account.

I need to link my new account with an email to replace to this account because of my old acc created with facebook account. So Spotify can help me to restore all playlist. My facebook account: Duy Luu Tuan

  • Newbie
  • I need to link my new account with an email to replace to this account because of my old acc created with facebook account. So Spotify can help me to restore all playlist.  &nbsp...
  • Alfredo
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Security

I recently had my password changed twice and then the email changed. I'm on a family and from what I've seen the same thing has happened to others on family plans. My main concern is that for neither of the two password changes did I recieve an email...

  • Casual Listener
  • I recently had my password changed twice and then the email changed. I'm on a family and from what I've seen the same thing has happened to others on family plans. My main concern is that for neither...
  • Alfredo
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discord Spotify Connection no longer works

I've had my spotify connected to discord ever since I discovered I was able to do it, but now all of a sudden it is no longer displaying what I'm listening to in my status. It used to work but now it doesn't. I've tried disconnecting and reconnecting...

  • Regular
  • I've had my spotify connected to discord ever since I discovered I was able to do it, but now all of a sudden it is no longer displaying what I'm listening to in my status. It used to work but now it...
  • Alfredo
  • Roadie
  • 2995 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
  • 2995 Views
  • 1 replies
  • 1 likes

Offline access withdrawn

The Spotify computer app told me today my offline access on my computer has been withdrawn - how do I fix this?

  • Newbie
  • The Spotify computer app told me today my offline access on my computer has been withdrawn - how do I fix this?
  • joannlj
  • Newbie
  • 320 Views
  • 2 replies
  • 0 likes
  • Premium
  • 320 Views
  • 2 replies
  • 0 likes

How do I contact Spotify? Their lack of actual customer service is unforgivable.

I am having issues with multiple accounts and am trying to combine my accounts and my daughters accounts. How do I contact Spotify to correct this as there appears to be no way to contact anyone at the company? The lack of customer serice is unforgiv...

  • Newbie
  • I am having issues with multiple accounts and am trying to combine my accounts and my daughters accounts.  How do I contact Spotify to correct this as there appears to be no way to contact anyon...
  • Gsmith2123
  • Casual Listener
  • 3340 Views
  • 5 replies
  • 1 likes
  • Account
  • 3340 Views
  • 5 replies
  • 1 likes

DESCONTO INVEVIDO DE 3x10 reais

Spoiler (Highlight to read) Fiz o teste fgratis de 30 dias e cortaram meu acesso premium, ao tentar novamente não consigo mais fazer o upgrade. e já me cobrarm 3 vezes um valor de 10 reais no cartão de crédito.não consigo achar uma solução no site ou...

  • Newbie
  •   Fiz o teste fgratis de 30 dias e cortaram meu acesso premium, ao tentar novamente não consigo mais fazer o upgrade. e já me cobrarm 3 vezes um valor de 10 reais no cartão de crédito. não con...
  • Bittencourt
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Delete Spotify and other businesses like it from your life

From a customer who's used spotify for at least the past two years, if not more, I am extremly dissapointed. For one, who's moronic, inane idea was it to require not only a login password for the computer, but yet another separate loging for a mobile...

  • Newbie
  • From a customer who's used spotify for at least the past  two years, if not more, I am extremly dissapointed. For one, who's moronic, inane idea was it to require not only a login password ...
  • 121698075
  • Regular
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Não recebo o e-mail de verificação para apagar minha conta.

Gostaria de apagar minha conta Free atual ( para fazer uma nova que não tenha sido criada pelo Facebook). Fui seguindo o passo a passo, mas na etapa em que é dito que um e-mail de verificação foi enviado para o seu e-mail, este simplesmente não chega...

  • Visitor
  • Gostaria de apagar minha conta Free atual ( para fazer uma nova que não tenha sido criada pelo Facebook). Fui seguindo o passo a passo, mas na etapa em que é dito que um e-mail de verificação foi env...
  • Bittencourt
  • Spotify Star
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Add my wife as user

I'm pretty sure I already know the answer to this but I thought I'd ask it just incase I truly wasn't aware. I recently just signed up for a Spotify account & connected to our Google Home. Now when my wife is using Google Home to play music it's usin...

  • Newbie
  • I'm pretty sure I already know the answer to this but I thought I'd ask it just incase I truly wasn't aware.  I recently just signed up for a Spotify account & connected to our Google Home.&...
  • Bethany_Dawn
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Name

hi, I would like to know whether to change my name consumer; the possibility has not been given me to choose it and it contains some personal data that i don’t like to share.

  • Newbie
  • hi, I would like to know whether to change my name consumer; the possibility has not been given me to choose it and it contains some personal data that i don’t like to share.
  • Bethany_Dawn
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Subscription Questions

Hi- My family has two separate $9.99/mo accounts, and we haven't been taking advantage of the student discounts. We are considering switching to two separate $4.99/mo accounts, but we also have other family members who might enjoy the family premium ...

  • Newbie
  • Hi-   My family has two separate $9.99/mo accounts, and we haven't been taking advantage of the student discounts. We are considering switching to two separate $4.99/mo accounts, but we also h...
  • Bethany_Dawn
  • Community Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Friend Feed dead

There's only sample names on my Friend Feed (Julia Eger, Ben Khan etc). I can see the list of my Facebook friends when I go to 'Find friends', but not the music they are listening to. How do I fix it?

  • Music Fan
  • There's only sample names on my Friend Feed (Julia Eger, Ben Khan etc). I can see the list of my Facebook friends when I go to 'Find friends', but not the music they are listening to. How do I fix it?
  • Yngvard
  • Music Fan
  • 803 Views
  • 4 replies
  • 1 likes
  • Account
    Other
  • 803 Views
  • 4 replies
  • 1 likes

What happend to my account ?

guys i have a serious problem suddenly my account name changed my playlists one even my family account subscripton is gone is some one usin my account i need urgent help pls

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  • Casual Listener
  • guys i have a serious problem suddenly my account name changed my playlists one even my family account subscripton is gone is some one usin my account i need urgent help pls     ...
  • portakalfrog
  • Casual Listener
  • 394 Views
  • 3 replies
  • 0 likes
  • Account
  • 394 Views
  • 3 replies
  • 0 likes

Problem with e-mail update - premium membership

It's a long time since I have changed my Facebook's email but it hasn't been updated in Spotify. I just used my credit card for premium membership but the mail got sent to my old email address. So, I didn't get the mail notification from premium memb...

  • Newbie
  • It's a long time since I have changed my Facebook's email but it hasn't been updated in Spotify. I just used my credit card for premium membership but the mail got sent to my old email address. So, I...
  • Noah
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes