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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280384 Views
  • 822 replies
  • 84 likes
  • Account
  • 280384 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133401 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133401 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75696 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75696 Views
  • 63 replies
  • 8 likes

Jesus loves you

Hey just wanted to say that God loves you guys and that he has a plan for all of you and no matter what happens in your life there is always a light at the end of the tunnel so keep your heads up high.. Jesus wants to save you just gotta give him a c...

  • Casual Listener
  • Hey just wanted to say that God loves you guys and that he has a plan for all of you and no matter what happens in your life there is always a light at the end of the tunnel so keep your heads up hig...
  • phan_times
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Other
  • 206 Views
  • 1 replies
  • 0 likes

Unrecognized device always returns

Hi, About a week ago, someone changed my Spotify account email. I did not authorize it and I do not know who did it. I contacted Spotify and they returned the account to my name. Since then, a device continues to connect to my Spotify account and hij...

  • Visitor
  • Hi,   About a week ago, someone changed my Spotify account email. I did not authorize it and I do not know who did it. I contacted Spotify and they returned the account to my name.   Si...
  • Delite_
  • Newbie
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Got a username…but then again, probably not

Just opened a new account, username BaldurSnaerJonsson.In my account overview, however, it says something completely different, namely c64xnedo9or23k9zqjpja3shw.Why?! What went wrong and can it be fixed?

  • Newbie
  • Just opened a new account, username BaldurSnaerJonsson. In my account overview, however, it says something completely different, namely c64xnedo9or23k9zqjpja3shw. Why?! What went wrong an...
  • aleribeiro12
  • Newbie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Login With Username, Username Changed to Weird Letters

Hi there!I recently created my Spotify account and noticed a discrepancy that has really frustrated me. When I attempt to login to Spotify on the browser, it will not accept the username I chose at signup, which is "forlaetan." So, when I login with ...

  • Casual Listener
  • Hi there! I recently created my Spotify account and noticed a discrepancy that has really frustrated me. When I attempt to login to Spotify on the browser, it will not accept the username I chose ...
  • bluecoals
  • Newbie
  • 3208 Views
  • 5 replies
  • 0 likes
  • 3208 Views
  • 5 replies
  • 0 likes

Solved!! Spotify charge on my credit card, don't have a paid account

I just received a charge for 9.99 on my credit card from ADY*Spotify USA but I don't have a premium account. How can I determine whether this is accidental or malicious without challenging the charge through my CC company or cancelling the card altog...

  • Casual Listener
  • I just received a charge for 9.99 on my credit card from  ADY*Spotify USA but I don't have a premium account. How can I determine whether this is accidental or malicious without challenging the ...
  • otoniel
  • Newbie
  • 63018 Views
  • 7 replies
  • 1 likes
  • Account
  • 63018 Views
  • 7 replies
  • 1 likes

Solved!! Spotify account for a RECORD LABEL

I'm trying to set up a Spotify account/page for an independent record label I manage. How would I go about doing that?

  • Regular
  • I'm trying to set up a Spotify account/page for an independent record label I manage.  How would I go about doing that?
  • DOCKA
  • Newbie
  • 81640 Views
  • 11 replies
  • 9 likes
  • Account
    Subscription
  • 81640 Views
  • 11 replies
  • 9 likes

Solved!! How do i turn off the offline setting?

I accidentally hit the offline setting the other day. Now when I try to log in to the app it says I am currently set to offline and that I need to go online to turn off the offline setting. But when I went online I couldn't find the setting to turn o...

  • Casual Listener
  • I accidentally hit the offline setting the other day. Now when I try to log in to the app it says I am currently set to offline and that I need to go online to turn off the offline setting. But when ...
  • Jbarriger
  • Casual Listener
  • 5630 Views
  • 2 replies
  • 0 likes
  • 5630 Views
  • 2 replies
  • 0 likes

Superuser Contribution Accidentally wrote wrong account data

Hi guys,I just wanted to add an additional family member to my Spotify account. After a click on "Premium Family" on the left panel of my Spotify account settings the system asked about personal information like name, adress and so on. I filled in th...

  • Regular
  • Hi guys, I just wanted to add an additional family member to my Spotify account. After a click on "Premium Family" on the left panel of my Spotify   account settings the system asked about...
  • brasstear1
  • Regular
  • 846 Views
  • 6 replies
  • 0 likes
  • 846 Views
  • 6 replies
  • 0 likes

Premium

Can two premium accounts on spotify have their songs synced so both libraries would essentially be the same but two people can listen at the same time

  • Newbie
  • Can two premium accounts on spotify have their songs synced so both libraries would essentially be the same but two people can listen at the same time
  • leodreyer
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Forgot username and pasword

Hoping someone can help. Not been logged about my Spotify account for hears and for some reason my app has decided to log me out. I can't remember my username or password and when I click on forgot your password it's telling me my email address isn't...

  • Newbie
  • Hoping someone can help. Not been logged about my Spotify account for hears and for some reason my app has decided to log me out. I can't remember my username or password and when I click on forgot y...
  • mearpaul
  • Newbie
  • 588 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 588 Views
  • 2 replies
  • 0 likes

Superuser Contribution automatically starts other music

Since 2 weeks ago, the album "Drill beats" of Young Shota starts itself. I hate this music and I have never looked for it! I´ve never selected it. It starts suddenly every 10 minutes, no matter which music I am hearing. It is odd and annoying Anyone ...

  • Casual Listener
  • Since 2 weeks ago, the album "Drill beats" of Young Shota starts itself. I hate this music and I have never looked for it! I´ve never selected it. It starts suddenly every 10 minutes, no matter which...
  • Alfredo
  • Roadie
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Discover (Top Recommendations For You) not updating

Tried uninstalling spotify, log out etc., nothing worked. This happened after I upgraded my account to Premium. Please help. Running iMac.

  • Regular
  • Tried uninstalling spotify, log out etc., nothing worked.   This happened after I upgraded my account to Premium.   Please help.  Running iMac.
  • vivatum
  • Casual Listener
  • 614 Views
  • 11 replies
  • 0 likes
  • Premium
  • 614 Views
  • 11 replies
  • 0 likes

Superuser Contribution Unable to change account county

Hi, I am trying to change the country of my spotify account from NL to UK so I can change the payment method. I have followed the guide here https://support.spotify.com/mt/article/How-can-I-change-my-country-setting/ but when attempting to enter my U...

  • Newbie
  • Hi,   I am trying to change the country of my spotify account from NL to UK so I can change the payment method.   I have followed the guide here https://support.spotify.com/mt/arti...
  • Julian
  • Moderator
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems to log in with Facebook

I haven't been able to log in with Facebook since yesterday. When I click on ''long in with facebook'' my device tries to connect but suddenly this message appears: ''Problems to log in: It has occurred a mistake trying to access to this app. Try it ...

  • Newbie
  • I haven't been able to log in with Facebook since yesterday. When I click on ''long in with facebook'' my device tries to connect but suddenly this message appears: ''Problems to log in: It has occur...
  • Julian
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where do I wright the "Family password"

Where do I wright the password I got for Family to upgrade my kids Spotify accounts?

  • Casual Listener
  • Where do I wright the password I got for Family to upgrade my kids Spotify accounts?
  • Julian
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • Other
  • 230 Views
  • 1 replies
  • 0 likes

Account Stolen - Account Rubato

ITCiao a tutti, oggi come al solito mi sono connesso a spotify e ho notato con gran stupore che mi chiedeva di reinserire username/mail e password (sia sul cellulare che sul pc). Dopo diversi tentativi ho dedotto che la password mi era stata cambiata...

  • Newbie
  • IT Ciao a tutti, oggi come al solito mi sono connesso a spotify e ho notato con gran stupore che mi chiedeva di reinserire username/mail e password (sia sul cellulare che sul pc).   Dopo dive...
  • TheBrickSlayer
  • Roadie
  • 994 Views
  • 1 replies
  • 0 likes
  • 994 Views
  • 1 replies
  • 0 likes

Superuser Contribution changing country settings

i have been locked out of my account because it says the country i am in does not match my settings but when i go to change my country to Canada it does not give me the option to change it from USdoes anyone know how to fix this?

  • Newbie
  • i have been locked out of my account because it says the country i am in does not match my settings but when i go to change my country to Canada it does not give me the option to change it from US ...
  • Julian
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error on log in with Facebook (app and web)

Hi, The logging issue was reported previously and marked as solved but it is NOT fixed! Logging in with Facebook fails with error on both app an web: Login Error: There is an error in logging you into this application. Please try again later.Tried di...

  • Casual Listener
  • Hi,    The logging issue was reported previously and marked as solved but it is NOT fixed! Logging in with Facebook fails with error on both app an web: Login Error: There is an erro...
  • Julian
  • Moderator
  • 2386 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Login - Login Error

I have an acoount with bound my Facebook account. But last few days I can't login with Facebook. The error: There is an error in logging you into this application. Please try again later. What is the solution?

  • Newbie
  • I have an acoount with bound my Facebook account. But last few days I can't login with Facebook. The error: There is an error in logging you into this application. Please try again later. What is the...
  • Julian
  • Moderator
  • 771 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 771 Views
  • 1 replies
  • 1 likes

Accedi a una cuenta que no es mia

Hola! Ayer quise crear una cuenta y decia que la direccion de mail ya pertenecia a una cuenta. Como no recordaba si alguna vez habia creado la cuenta, y Spotify no reconocia ninguna de las contrasenias que siempre utilizo, procedi a restablecer la mi...

  • Newbie
  • Hola! Ayer quise crear una cuenta y decia que la direccion de mail ya pertenecia a una cuenta. Como no recordaba si alguna vez habia creado la cuenta, y Spotify no reconocia ninguna de las contraseni...
  • TheBrickSlayer
  • Roadie
  • 736 Views
  • 3 replies
  • 0 likes
  • 736 Views
  • 3 replies
  • 0 likes