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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419575 Views
  • 965 replies
  • 108 likes
  • Account
  • 419575 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185188 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185188 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103144 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103144 Views
  • 69 replies
  • 10 likes

account got hacked

Hi @ all,today i recieved a mail that my account now have a new mailadress. Because i dont made it, i mailed the support but got no reply ... Is there anything i can do myself to get my premium family account back?Oh boy spotify ...

  • Newbie
  • Hi @ all, today i recieved a mail that my account now have a new mailadress. Because i dont made it, i mailed the support but got no reply ...   Is there anything i can do myself to get my pr...
  • Maxim
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Hacked account, lost playlists, subscription to family and three new ppl on my account

My account somehow has been hacked or soemthing similar. I'm unsure how to find a way to solve this and how to contact Spotify directly? Does anyone know how to contact them as I am wasting time and money and lost money on an event because all my lis...

  • Casual Listener
  • My account somehow has been hacked or soemthing similar. I'm unsure how to find a way to solve this and how to contact Spotify directly? Does anyone know how to contact them as I am wasting time and ...
  • user-removed
  • Not applicable
  • 718 Views
  • 2 replies
  • 0 likes
  • 718 Views
  • 2 replies
  • 0 likes

Unable to login to android app

I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off. After I'm filling my email or username (tried both) and my password (and yes, I've tried to switch it multiple times) the "Login" button turns to "Loggin in" f...

  • Regular
  • I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off.  After I'm filling my email or username (tried both) and my password (and yes, I've tried to switch it...
  • imriway
  • Regular
  • 870 Views
  • 11 replies
  • 0 likes
  • 870 Views
  • 11 replies
  • 0 likes

Hacked account

There are playlists and musics that I don't listen appearing in my Saved Musics list, so I think my account has been hacked. I already clicked on the "Sign out everywhere" button and changed my password 2 times but the strange musics and playlists ke...

  • Newbie
  • There are playlists and musics that I don't listen appearing in my Saved Musics list, so I think my account has been hacked. I already clicked on the "Sign out everywhere" button and changed my passw...
  • user-removed
  • Not applicable
  • 559 Views
  • 3 replies
  • 1 likes
  • Account
    Security
  • 559 Views
  • 3 replies
  • 1 likes

Spotify thinks **bleep** (German)

Hey! Spotify denkt, dass ich aktuell im Ausland bin und hat daher meine Abmeldung komplett blockiert. Ich bin nicht im Ausland. Ich lebe in der Schweiz und bin dort aktuell auch. Kann mir jemand helfen?

  • Newbie
  • Hey!   Spotify denkt, dass ich aktuell im Ausland bin und hat daher meine Abmeldung komplett blockiert. Ich bin nicht im Ausland. Ich lebe in der Schweiz und bin dort aktuell auch. Kann mir je...
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • Security
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists Cover Photos

I have seen some playlists with " a cover picture" and I've learned via google that you don't have to have a premium subscription to change to cover. I was wondering how to do that on my computer and was also wondering if it could potentially be a th...

  • Casual Listener
  • I have seen some playlists with " a cover picture" and I've learned via google that you don't have to have a premium subscription to change to cover. I was wondering how to do that on my computer and...
  • Alfredo
  • Roadie
  • 862 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 862 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account switched off!! Cant log back in! Please HELP!

Best spotify community. I've got a problem with logging in on my spotify account. Few months ago i reclaimed some money from my phonebill that was automaticly drawn from my account. first i though i clicked the phone bill, but is was the spotify bill...

  • Newbie
  • Best spotify community. I've got a problem with logging in on my spotify account. Few months ago i reclaimed some money from my phonebill that was automaticly drawn from my account. first i though i ...
  • Alfredo
  • Roadie
  • 560 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble logging back on

Hello! I pay for Premium for me and my son. Someone recently hacked into our account. My son figured it out and put in a new username and password. He sent me an invite but I cannot figure out how to get back onto the account!! When I go to the page ...

  • Newbie
  • Hello!  I pay for Premium for me and my son. Someone recently hacked into our account. My son figured it out and put in a new username and password. He sent me an invite but I cannot figure out ...
  • Alfredo
  • Roadie
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Presale for Ludovico Einaudi in toronto

Hi! Im a premium user and I've been one of the most listener users for ludovico for over 5 years. I wonder why I don't have access to the presale for toronto can somebody get me a code please? Thanks!

  • Newbie
  • Hi!   Im a premium user and I've been one of the most listener users for ludovico for over 5 years. I wonder why I don't have access to the presale for toronto 😞   can somebody get me ...
  • Alfredo
  • Roadie
  • 414 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG] Bluetooth goes out of range, songs cycle infinitely.

Seems like a windows/spotify/bluetooth issue.Found on the desktop app for windows 10.Using Bose Soundlink 2 headphones with bluetooth.To reproduce:1. Play music via spotify through bluetooth.2. Pause, go out of bluetooth range. Come back.3. Click pla...

  • Newbie
  • Seems like a windows/spotify/bluetooth issue. Found on the desktop app for windows 10. Using Bose Soundlink 2 headphones with bluetooth. To reproduce: 1. Play music via spotify through bluetooth....
  • Alfredo
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • Other
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't access full album

Hi it seems that I can only listen to one of the songs in this album, I was able to listen to the whole album prior to this happening. Do help with this! Link to album: https://open.spotify.com/album/6cu5q5BH0wKiWWXaYmTC48?si=O7I0MUGvRke2EpOl5cBfrw

  • Newbie
  • Hi it seems that I can only listen to one of the songs in this album, I was able to listen to the whole album prior to this happening. Do help with this!   Link to album: https://open.spo...
  • Alfredo
  • Roadie
  • 1056 Views
  • 1 replies
  • 0 likes
  • Other
  • 1056 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto signup?

Hi! I wanted to create a new account, since I don't want to use my old account anymore. But as I was signing up, it didn't load and said 'error'. So I clicked the exit button then tried again. But, as I input my email, it says that the email I have i...

  • Newbie
  • Hi! I wanted to create a new account, since I don't want to use my old account anymore. But as I was signing up, it didn't load and said 'error'. So I clicked the exit button then tried again. But, a...
  • Alfredo
  • Roadie
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help

I have an account on my Xbox but when I enter that account on my phone it says it doesn't exist

  • Casual Listener
  • I have an account on my Xbox but when I enter that account on my phone it says it doesn't exist
  • Alfredo
  • Roadie
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change ZIP code

Hello, I would like to change my ZIP code, but there is no option in the profile. Please help.

  • Newbie
  • Hello, I would like to change my ZIP code, but there is no option in the profile. Please help.
  • rjacobo61
  • Newbie
  • 1713 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Premium
  • 1713 Views
  • 2 replies
  • 1 likes

Superuser Contribution Messing with Facebook account registration

I registrated my account with Facebook but I deleted my social page and created a new one. Now, my name changed to a random spotify generated number line. Not much but its so annoying. Can I changed it somehow, or connect the account to my new facebo...

  • Newbie
  • I registrated my account with Facebook but I deleted my social page and created a new one. Now, my name changed to a random spotify generated number line. Not much but its so annoying. Can I changed ...
  • Alfredo
  • Roadie
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deactivate shuffle mode

Hi,I am a Premium Spotify User but I still can only play an album in shuffle mode in my android device.I would like to play it record by record.Amy ideas?Thanks Philipp

  • Newbie
  • Hi, I am a Premium Spotify User but I still can only play an album in shuffle mode in my android device. I would like to play it record by record. Amy ideas? Thanks Philipp
  • Alfredo
  • Roadie
  • 670 Views
  • 2 replies
  • 0 likes
  • 670 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change Payment Info

I have premium on my account. The credit card it's charging needs to be changed but when I go to update it, it only gives me the option to change and pay with Paypal but I just want to put a different credit card on there. Any ideas? Maybe I'm just b...

  • Newbie
  • I have premium on my account. The credit card it's charging needs to be changed but when I go to update it, it only gives me the option to change and pay with Paypal but I just want to put a differen...
  • Alfredo
  • Roadie
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Superuser Contribution I dont want to listen german music!

Hi! On my playlist (more than 600 songs) I dont have any german song. I hate they language in songs. From several months Spotify week after week give me some songs which I can like. Unfortulately it give me german songs. For this week it is 9/30 song...

  • Newbie
  • Hi!   On my playlist (more than 600 songs) I dont have any german song. I hate they language in songs.    From several months Spotify week after week give me some songs which I can...
  • Alfredo
  • Roadie
  • 818 Views
  • 1 replies
  • 1 likes
  • 818 Views
  • 1 replies
  • 1 likes

Superuser Contribution Deleting my account verification email

So I am trying to delete my old spotify account that is connected to facebook. My new one isn't connected and I want it to be, but I can't connect it to facebook unless the old one is deleted. However, the email that spotify sent for me to delete my ...

  • Casual Listener
  • So I am trying to delete my old spotify account that is connected to facebook. My new one isn't connected and I want it to be, but I can't connect it to facebook unless the old one is deleted. Howeve...
  • Alfredo
  • Roadie
  • 630 Views
  • 2 replies
  • 0 likes
  • 630 Views
  • 2 replies
  • 0 likes

Superuser Contribution deleted music

There are many albums I cant listen to, its seem disabled, what's happen ?

  • Casual Listener
  • There are many albums I cant listen to, its seem disabled, what's happen ?
  • Alfredo
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 318 Views
  • 1 replies
  • 0 likes