Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405833 Views
  • 958 replies
  • 107 likes
  • Account
  • 405833 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175558 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175558 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99962 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99962 Views
  • 68 replies
  • 10 likes

Someone else is using my account..

Hey all.. Someone else is using my account and I keep changing passwords and all but no help.. But I got this problem only on my mac . Like whoever else is using it keeps making playlists and changing the ones I have made.Like I am going mad. I disco...

  • Newbie
  • Hey all.. Someone else is using my account and I keep changing passwords and all but no help.. But I got this problem only on my mac . Like whoever else is using it keeps making playlists and changin...
  • Maxim
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Re: Same artist, different distributors.

Hi, I'm a distributor and there are an issue with an Artist (Ser Indigo). The single Porvenir isn't associated with the artist. This is the correct link of the artist https://open.spotify.com/artist/1iqOmQH83pYB3xmBpdyFBpand here the wrong that was c...

  • Casual Listener
  • Hi, I'm a distributor and there are an issue with an Artist (Ser Indigo). The single Porvenir isn't associated with the artist. This is the correct link of the artist https://open.spotify.com/ar...
  • Maxim
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Forgot email to login

I cant remember mi email to login 

  • Newbie
  • I cant remember mi email to login 
  • Maxim
  • Spotify Star
  • 597 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 597 Views
  • 1 replies
  • 0 likes

Can't choose my own username

I tried creating an account with my email address and was not given the opportunity to select my username in the signup process. I thought that I would be able to choose a username after signing up, but once I logged in I saw that my username was aut...

  • Visitor
  • I tried creating an account with my email address and was not given the opportunity to select my username in the signup process. I thought that I would be able to choose a username after signing up, ...
  • X_o_D
  • Newbie
  • 67029 Views
  • 13 replies
  • 28 likes
  • Account
  • 67029 Views
  • 13 replies
  • 28 likes

can't login into premium account. forgot email an password.

so I upgraded to premium on an old account I forgot I was using. an only wanted it for the month when I went to login to the site to cancel it since it was an old account I forgot the email I used for it as well as the pw. i know only the username an...

  • Newbie
  • so I upgraded to premium on an old account I forgot I was using. an only wanted it for the month when I went to login to the site to cancel it since it was an old account I forgot the email I used fo...
  • IguanaSetup
  • Community Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Solved!! Can't login to old Facebook profile account

Hey everyone! I had a premium account under my facebook profile. I deleted my Facebook account about 3 months ago and today I accidentally signed out of my Spotify app and now I can't login back in because the Facebook credentials don't exist anymore...

  • Newbie
  • Hey everyone!    I had a premium account under my facebook profile. I deleted my Facebook account about 3 months ago and today I accidentally signed out of my Spotify app and now I can't ...
  • IguanaSetup
  • Community Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 549 Views
  • 1 replies
  • 0 likes

Solved!! Song posted without artist's permission

So there is an issue going on with a song: https://player.spotify.com/album/5cUuHhY6cHmz5GfKM44cao/2hm051kWzwuUNazrdVjWvfThis song was developed by a few good friends of mine, Raymond Armijo (BIG Mone), Wes Jones (Wes), and it was produced by Jaden H...

  • Casual Listener
  • So there is an issue going on with a song: https://player.spotify.com/album/5cUuHhY6cHmz5GfKM44cao/2hm051kWzwuUNazrdVjWvf This song was developed by a few good friends of mine, Raymond Armijo (BIG M...
  • sourav1
  • Newbie
  • 1956 Views
  • 4 replies
  • 0 likes
  • Security
  • 1956 Views
  • 4 replies
  • 0 likes

Trying to Advertise..

Hi there, i've been trying to get ahold of someone for inquire about advertising for my company - i've filled out the online form 3x now and no one has gotten back to me. Can anyone help me?

  • Casual Listener
  • Hi there, i've been trying to get ahold of someone for inquire about advertising for my company - i've filled out the online form 3x now and no one has gotten back to me. Can anyone help me? 
  • Maxim
  • Spotify Star
  • 370 Views
  • 3 replies
  • 0 likes
  • Other
  • 370 Views
  • 3 replies
  • 0 likes

Spotify Student Premium Germany unsupported Country?

Hi there,I want to get the Spotify student discount, so I went to the Spotify internet side and created an account at unidays, which apparently confirms for spotify if you are a student or not, cause you have to log in there with your university regi...

  • Casual Listener
  • Hi there, I want to get the Spotify student discount, so I went to the Spotify internet side and created an account at unidays, which apparently confirms for spotify if you are a student or not, cau...
  • Ibral
  • Casual Listener
  • 1280 Views
  • 10 replies
  • 0 likes
  • Premium
  • 1280 Views
  • 10 replies
  • 0 likes

Superuser Contribution Register for Premium Family under wrong name and email!

Paid for premium family $17.99 then realised the account is registered under my daughters friends account by mistake and not ours. Immediately clicked to cancel it and hoping no more money is withdrawn. Want to have the premium family account under m...

  • Casual Listener
  • Paid for premium family $17.99 then realised the account is registered under my daughters friends account by mistake and not ours. Immediately clicked to cancel it and hoping no more money is withdra...
  • Lou21
  • Casual Listener
  • 537 Views
  • 2 replies
  • 0 likes
  • 537 Views
  • 2 replies
  • 0 likes

Email in Spanish Asking to Confirm my Account

I received an email asking me to confirm a Spotify account. its entirely in spanish and I have not made a spotify account for this email. Is there an issue with the system going on that I don't know about?

  • Newbie
  • I received an email asking me to confirm a Spotify account. its entirely in spanish and I have not made a spotify account for this email. Is there an issue with the system going on that I d...
  • Robert_W
  • Community Legend
  • 1008 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 1008 Views
  • 1 replies
  • 0 likes

Facebook error and email error

I'M not able to login to my Spotify account neither through Facebook nor through my email. First it appears to open and then suddenly it displays "unable to login. Your password or username must be incorrect". This problem has been persisting since 3...

  • Newbie
  • I'M not able to login to my Spotify account neither through Facebook nor through my email. First it appears to open and then suddenly it displays "unable to login. Your password or username must be i...
  • Robert_W
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Cannot login to account.

I cannot login to my account and when I try to reset my password it tells me that there is no email address associated to a Spotify account. I have been having an account with this email address. How do I fix this?

  • Newbie
  • I cannot login to my account and when I try to reset my password it tells me that there is no email address associated to a Spotify account. I have been having an account with this email address. How...
  • Robert_W
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Can't find a way to cancel Premium!

I am currently being charged 9.99 each month. When I log in to Spotify, it shows that I currently have a free spotify subscription, so there is no option to cancel premium. Please help! I e-mailed Spotify, they replied with a generic response, not su...

  • Newbie
  • I am currently being charged 9.99 each month.   When I log in to Spotify, it shows that I currently have a free spotify subscription, so there is no option to cancel premium.   Please h...
  • Robert_W
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Use Visa Gift Card for premium subscription?

Hello, I would like to use a Visa gift card I have to pay for my premium subscription. Is that currently possible? Thanks.

  • Newbie
  • Hello,   I would like to use a Visa gift card I have to pay for my premium subscription. Is that currently possible?   Thanks.
  • DavidMusgrave
  • Newbie
  • 9262 Views
  • 5 replies
  • 7 likes
  • 9262 Views
  • 5 replies
  • 7 likes

Spotify for Artists

How can I make my account, or create an account in general that I can get Artist Verified? Please help!

  • Casual Listener
  • How can I make my account, or create an account in general that I can get Artist Verified? Please help! 🙂
  • Maxim
  • Spotify Star
  • 437 Views
  • 3 replies
  • 0 likes
  • 437 Views
  • 3 replies
  • 0 likes

Sign up page freezes

Paid for family subscription. Trying to sign up for daughter 1 - enter info on sign up page - spining icon appears over page and nothing else happens - eventually the captcha times out. It must be to do with her specific details (presumably her email...

  • Casual Listener
  • Paid for family subscription. Trying to sign up for daughter 1 - enter info on sign up page - spining icon appears over page and nothing else happens - eventually the captcha times out.  It mus...
  • dialallama
  • Casual Listener
  • 1017 Views
  • 4 replies
  • 1 likes
  • 1017 Views
  • 4 replies
  • 1 likes

Solved!! go online to connect

was logged out with app set to offline. app won't allow me log back in and gives a prompt that says account is set to offline and gives option to connect but it isn't working. I'm logged in via website but can't access the app on my phone. any sugges...

  • Newbie
  • was logged out with app set to offline. app won't allow me log back in and gives a prompt that says account is set to offline and gives option to connect but it isn't working.  I'm logged in via...
  • LoganHelps
  • Composer
  • 3474 Views
  • 1 replies
  • 0 likes
  • 3474 Views
  • 1 replies
  • 0 likes

Superuser Contribution THEY CHARHED ME OVER 200 DOLLARS ON MY DEBIT CARD!!!!!

I HAD A ACCOUNT ON MY CREDIT CARD, I ENDED MY SUBSCRPTION AND THEY FOUND MY DEBIT CARD AND CHARGED ME 119 DOLLARS TWICE JUST NOW!!!! WHAT THE HECK?! CAN SOMEONE HELP ME?!

  • Newbie
  • I HAD A ACCOUNT ON MY CREDIT CARD, I ENDED MY SUBSCRPTION AND THEY FOUND MY DEBIT CARD AND CHARGED ME 119 DOLLARS TWICE JUST NOW!!!! WHAT THE HECK?! CAN SOMEONE HELP ME?!
  • SergioDavid
  • Roadie
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Acoount deleted?

Today I got on my app and it was on the login page and when I tried to log in it said the account doesn't exist so I though maybe i typed the password in wrong when i created the account, therefore I sent a reset password email but I got a message sa...

  • Visitor
  • Today I got on my app and it was on the login page and when I tried to log in it said the account doesn't exist so I though maybe i typed the password in wrong when i created the account, therefore I...
  • SergioDavid
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • Login
  • 295 Views
  • 1 replies
  • 0 likes