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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88714 Views

9 replies

2 likes

Account
Login
  • 88714 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758073 Views

18 replies

29 likes

  • 758073 Views
  • 18 replies
  • 29 likes

Spotify hacked

My spotify has been hacked, the hacker change email password and birthdate. I can still log in with facebook however but when I try to contact spotfiy by email the respone from spotify gets sent to his email and not mine. Anyone that could give me ad...

Newbie

My spotify has been hacked, the hacker change email password and birthdate. I can still log in with facebook however but when I try to contact spotfiy by email the respone from spotify gets sent to h...

Maxim

Spotify Star

1033 Views

1 replies

0 likes

Account
Login
  • 1033 Views
  • 1 replies
  • 0 likes

Lost my mail info

Hi,I lose my mail info and password.but app is üstill log on and working properly.So, i want to change my spotify password but spotify sending a mail to my mail adress.Is there another method for change my password ?ThanksPS: Also i forgot my spotify...

Newbie

Hi, I lose my mail info and password.but app is üstill log on and working properly. So, i want to change my spotify password but spotify sending a mail to my mail adress. Is there another method f...

user-removed

Not applicable

682 Views

1 replies

0 likes

Account
  • 682 Views
  • 1 replies
  • 0 likes

Cannot log into spotify

To preface, I had to create a separate account just to post here.I created my account using the app and instantly purchased Spotify premium (this was 2 days ago). I am no longer able to log onto my account, I created my account using the "log in usin...

Casual Listener

To preface, I had to create a separate account just to post here. I created my account using the app and instantly purchased Spotify premium (this was 2 days ago). I am no longer able to log onto my...

Dallas_riley121

Casual Listener

793 Views

1 replies

0 likes

  • 793 Views
  • 1 replies
  • 0 likes

Sudden change of username..

For some reason spotify changed my username, I was fine with my real name but I am not fine with random genrated letters and numbers.Is there any way to fix this?

Newbie

For some reason spotify changed my username, I was fine with my real name but I am not fine with random genrated letters and numbers.Is there any way to fix this?

user-removed

Not applicable

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution kicked off my premium subscription after update

I am a Fido customer with Spotify Premium included on my phone package. The app updated itself a few days ago and kicked me off my premium subscription, and now I can't get back on without the app asking for my payment information. Fido has said they...

Newbie

I am a Fido customer with Spotify Premium included on my phone package. The app updated itself a few days ago and kicked me off my premium subscription, and now I can't get back on without the app as...

MaríaCamila

Roadie

591 Views

1 replies

0 likes

Premium
Subscription
  • 591 Views
  • 1 replies
  • 0 likes

I need help changing country in my profile

Hey, i need to change my form of payment from Argentina to Us and im trying ti change the country in my profile and it doesnt let me...help?

Newbie

Hey, i need to change my form of payment from Argentina to Us and im trying ti change the country in my profile and it doesnt let me...help? 

Robert_W

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Log in problem

Hey, i cant find my acc. Ive got 3 mail adresses. But i can only use one of them to Reset my passwort. The acc is a different its Not my Premium acc. And my Username is just a bunch of numbers. I Pay with Credit Card and tryed to find out my acc data...

Newbie

Hey, i cant find my acc. Ive got 3 mail  adresses. But i can only use  one  of  them to  Reset  my  passwort. The  acc  is a different its  Not my Pr...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Superuser Contribution my playlist disappeared

Hi , all my playlist disappeared yestarday from some reason . < Removed for security >

Newbie

Hi ,   all my playlist disappeared yestarday from some reason .    < Removed for security >

Melody

Spotify

519 Views

1 replies

0 likes

Account
  • 519 Views
  • 1 replies
  • 0 likes

Cannot log in with android

Im filling in my acc pass and username press log in but nithing happens, same with when i try to log in with my Facebook account

Newbie

Im filling in my acc pass and username press log in but nithing happens, same with when i try to log in with my Facebook account 

Robert_W

Community Legend

469 Views

1 replies

0 likes

Login
  • 469 Views
  • 1 replies
  • 0 likes

Solved!! Can't login to iPhone app but desktop works fine

As the title says, I can't login to the Spotify iPhone app but it works in a browser. I've tried with both my username and my email and neither work on the app. I've also deleted and re-installed the app but still nothing.

Casual Listener

As the title says, I can't login to the Spotify iPhone app but it works in a browser.   I've tried with both my username and my email and neither work on the app. I've also deleted and re...

Fredholm

Casual Listener

1063 Views

6 replies

0 likes

Account
Login
Security
  • 1063 Views
  • 6 replies
  • 0 likes

Segregation of Tracks from Smartphone and PC

Hi folksI have one question regarding the possible separation of tracks from my smartphone and my PC. On my smartphone I like to hear audio books and almost never listen to songs etc. I use my PC to listen to music instead, but due to spotify connect...

Newbie

Hi folks I have one question regarding the possible separation of tracks from my smartphone and my PC. On my smartphone I like to hear audio books and almost never listen to songs etc. I use my PC t...

275 Views

0 replies

0 likes

Account
  • 275 Views
  • 0 replies
  • 0 likes

Changing Country Setting On Spotify

Spotify doesn't let me change my location from Hong Kong to Israel (Spotify is available in Israel). I tried both ways: changing billing information (which didn't direct me to change my country, just said that the credit card did not match the countr...

Newbie

 Spotify doesn't let me change my location from Hong Kong to Israel (Spotify is available in Israel). I tried both ways: changing billing information (which didn't direct me to change my country...

Robert_W

Community Legend

694 Views

1 replies

0 likes

Account
  • 694 Views
  • 1 replies
  • 0 likes

Wrong Connection with other mobil

Hi! Since 1 hour Spoitfy connects to an other mobil I dont know.I Have a Premium Account using Spotify on my Desktop (Mac) and Iphone.When I now open the App on my Iphone and start playing music will stop the music, then I Screen appears that I am no...

Newbie

Hi!   Since 1 hour Spoitfy connects to an other mobil I dont know. I Have a Premium Account using Spotify on my Desktop (Mac) and Iphone. When I now open the App on my Iphone and start pla...

Maxim

Spotify Star

272 Views

1 replies

0 likes

Account
Login
Security
  • 272 Views
  • 1 replies
  • 0 likes

Annuler abonnement

bonjour,J'aimerais annuler un assai gratuit mais j'ai oublie le mot de passe et l'adresse email.J'ai essaye tout les email que je dispose.Que faire?Merci

Newbie

bonjour, J'aimerais annuler un assai gratuit mais j'ai oublie le mot de passe et l'adresse email. J'ai  essaye tout les email que je dispose. Que faire? Merci

Xtinescapism

Regular

544 Views

2 replies

0 likes

  • 544 Views
  • 2 replies
  • 0 likes

Superuser Contribution All my playlists hace dissapeared!

Hi everybody! I've become a premium member recently and since then, I've been having problems with my playlists. I download them bit, after a few hours, they dissapear from downloads. However, when I open Spotify on another phone, my songs appeared d...

Casual Listener

Hi everybody! I've become a premium member recently and since then, I've been having problems with my playlists. I download them bit, after a few hours, they dissapear from downloads. However, when I...

MaríaCamila

Roadie

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

Solved!! Password changed unintentionally

My Premium account suddenly stopped working. It complains about incorrect password. The password was stored in my web browser and I haven't changed it so either this is a problem in Spotify's system or a hijack of my account. I'm not able to reset th...

Visitor

My Premium account suddenly stopped working. It complains about incorrect password. The password was stored in my web browser and I haven't changed it so either this is a problem in Spotify's system ...

Maxim

Spotify Star

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Family upgrade for telco premium

Hi there, My mobile phone package includes Spotify Premium, is there a way to pay extra via my account to upgrade to Spotify Family?

Newbie

Hi there,   My mobile phone package includes Spotify Premium, is there a way to pay extra via my account to upgrade to Spotify Family? 

Maxim

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Student discount not working

Hi everyone Since 2018 I used a discovering discount of spotify in France (1€/month). But I also did all the formular to get the student discount after this one. But now, the disocunt is not working (it's written that spotify will take me 9.99€ in fe...

Newbie

Hi everyone   Since 2018 I used a discovering discount of spotify in France (1€/month). But I also did all the formular to get the student discount after this one. But now, the disocunt is not...

kejt_

Community Legend

772 Views

1 replies

0 likes

  • 772 Views
  • 1 replies
  • 0 likes