Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 355 Views
  • 0 replies
  • 6 likes
  • Security
  • 355 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438843 Views
  • 970 replies
  • 108 likes
  • Account
  • 438843 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194861 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194861 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106693 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106693 Views
  • 70 replies
  • 11 likes

Unfairly charged with student discount, possibly recurring

Hi, last month on March 12 I tried to avail the student discount but was unable to provide proper proof after I had already entered my credit card information. I wasn't given premium with that transaction (take note of this). No big deal, so I just s...

  • Newbie
  • Hi, last month on March 12 I tried to avail the student discount but was unable to provide proper proof after I had already entered my credit card information. I wasn't given premium with that transa...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Need help changing my country

I am from Canada but I made my account when I was travelling in Thailand. I am still abroad. How can I change my country to Canada? I want to register for premium but my card is a canadian card.

  • Newbie
  • I am from Canada but I made my account when I was travelling in Thailand. I am still abroad. How can I change my country to Canada? I want to register for premium but my card is a canadian card.
  • Maxim
  • Spotify Star
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

All my playlists are gone

Why are all my playlists gone? I have not changed any usernamne or account details. Is there any way to look in my accounts history to see and bring back the playlists?

  • Casual Listener
  • Why are all my playlists gone? I have not changed any usernamne or account details. Is there any way to look in my accounts history to see and bring back the playlists?
  • jutsulegenden
  • Casual Listener
  • 371 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 371 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't change wrong date of birth

Hey,The Date of Birth on my Spotify account is 03/10/2005 for some reason even though that's not my birthday and I can't change it. It says "You can edit your email address, gender, and birthday on your Facebook account page", but the birthday on my ...

  • Music Fan
  • Hey, The Date of Birth on my Spotify account is 03/10/2005 for some reason even though that's not my birthday and I can't change it. It says "You can edit your email address, gender, and birthd...
  • YuvalF
  • Music Fan
  • 26499 Views
  • 5 replies
  • 2 likes
  • 26499 Views
  • 5 replies
  • 2 likes

Solved!! Samsung Smart tv app going away?

I just got notice that the app on my Samsung Smart tv is going away on Aug 31st. Is this true and why?

  • Casual Listener
  • I just got notice that the app on my Samsung Smart tv is going away on Aug 31st. Is this true and why?
  • fudjdh
  • Newbie
  • 77687 Views
  • 58 replies
  • 3 likes
  • 77687 Views
  • 58 replies
  • 3 likes

EMAIL ADDRESS WON'T UPDATE FROM FB

I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invitation isn't going to my email address that I have ...

  • Casual Listener
  • I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invi...
  • kejt_
  • Community Legend
  • 816 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 816 Views
  • 1 replies
  • 0 likes

cant edit my email adress

help me, i can log in with facebook but cant edit an email 

  • Newbie
  • help me, i can log in with facebook but cant edit an email 
  • kejt_
  • Community Legend
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Update my email address

HelpHi - I am trying to update my email address on Spotify. When i go to edit settings it takes me to my facebook account...which already has my new email? thanks Lorraine

  • Newbie
  • Help Hi - I am trying to update my email address on Spotify. When i go to edit settings it takes me to my facebook account...which already has my new email?    thanks  Lorraine&nbs...
  • kejt_
  • Community Legend
  • 329 Views
  • 1 replies
  • 1 likes
  • 329 Views
  • 1 replies
  • 1 likes

Lost username, Playlists and account disapered

My account just disapered a week ago and I was forced to create a new username

  • Casual Listener
  • My account just disapered a week ago and I was forced to create a new username  
  • user-removed
  • Not applicable
  • 654 Views
  • 2 replies
  • 0 likes
  • Login
  • 654 Views
  • 2 replies
  • 0 likes

Disappearing Playlists

I logged out of my account, and then logged back in and all my playlists had disappeared! I searched the problem and I’ve tried everything: recovering them (it said that no playlists had been deleted), logging out and then back in, deleting the app a...

  • Newbie
  • I logged out of my account, and then logged back in and all my playlists had disappeared! I searched the problem and I’ve tried everything: recovering them (it said that no playlists had been deleted...
  • ashleystewart60
  • Casual Listener
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
  • 0 likes

Cant sign out of an unknown device

Spotify says im playing music on an echo dot i dont recognize. They're using my account and when i try to sign out of all devices it doesnt sign out of the echo. Ive changed the password too after signing out of all devices so its not that they are s...

  • Casual Listener
  • Spotify says im playing music on an echo dot i dont recognize. They're using my account and when i try to sign out of all devices it doesnt sign out of the echo. Ive changed the password too after si...
  • ashleystewart60
  • Casual Listener
  • 604 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 604 Views
  • 2 replies
  • 0 likes

Solved!! Vincular minha conta ao Facebook

Boa noite. Recentemente, excluí uma conta que havia criado utilizando o Facebook e tentei vincular outra conta que possuo, com assinatura premium, ao meu perfil da rede social. Contudo, sempre ocorre um erro e o perfil acaba não sendo vinculado. Sorr...

  • Newbie
  • Boa noite.   Recentemente, excluí uma conta que havia criado utilizando o Facebook e tentei vincular outra conta que possuo, com assinatura premium, ao meu perfil da rede social. Contudo, semp...
  • Bittencourt
  • Spotify Star
  • 697 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 697 Views
  • 1 replies
  • 0 likes

Unable to use Username even though I can still search it up

Hey,I've been using spotify for a while now on my phone, recently I logged out. I forgot the email that I used for the account. I know my username and can still search the account up, but I am unable to login via my username because it says the accou...

  • Casual Listener
  • Hey, I've been using spotify for a while now on my phone, recently I logged out. I forgot the email that I used for the account. I know my username and can still search the account up, but I am unab...
  • Austintucker44
  • Newbie
  • 326 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 326 Views
  • 2 replies
  • 0 likes

Cancelled subscription, but still got charged.

Recently, I apparently signed up for the premium account instead of the free trial. I contacted Spotify and told them of the mistake immediately and asked them not to charge my card. I even cancelled it right after I saw at the end of the sign up tha...

  • Newbie
  • Recently, I apparently signed up for the premium account instead of the free trial. I contacted Spotify and told them of the mistake immediately and asked them not to charge my card. I even cancelled...
  • lucydeeds-us
  • Casual Listener
  • 1780 Views
  • 8 replies
  • 4 likes
  • 1780 Views
  • 8 replies
  • 4 likes

Can I merge regular account (with premium) and Facebook account (free)?

So I recently got premium but I accidentally signed in using my old, regular (email/password) account. I've been using my Facebook linked account for years now and it holds all my music. Is there a way to get my Facebook account to have the premium a...

  • Newbie
  • So I recently got premium but I accidentally signed in using my old, regular (email/password) account. I've been using my Facebook linked account for years now and it holds all my music. Is there a w...
  • Noah
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Solved!! Change username

I want to change my username. I can't, and it's annoying. If I can change my password, then why not my user?I know no one else can change theirs either, but it would be helpful to be able to.

  • Casual Listener
  • I want to change my username. I can't, and it's annoying. If I can change my password, then why not my user? I know no one else can change theirs either, but it would be helpful to be able to.
  • Noah
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • Account
  • 481 Views
  • 1 replies
  • 0 likes

I am not able to change my email-adres

Hi,I am not able to change my email-adres. Once I logged in with Facebook and I have changed my email-adres 2 months ago. But now they use my old email-adres of Facebook instead of my new email-adres. I can't change it, because they say I have to do ...

  • Newbie
  • Hi, I am not able to change my email-adres. Once I logged in with Facebook and I have changed my email-adres 2 months ago. But now they use my old email-adres of Facebook instead of my new email-adr...
  • Noah
  • Spotify Star
  • 742 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 742 Views
  • 1 replies
  • 0 likes

I have 2 accounts I want to merge. One is a free account with rogers i just created

My old account has all of my music and playlists that I want on my new free account. I can follow my old accounts playlists but cannot edit them and would like to be able to add new music. Is there a way to simply merge the 2 accounts?

  • Newbie
  • My old account has all of my music and playlists that I want on my new free account. I can follow my old accounts playlists but cannot edit them and would like to be able to add new music. Is there a...
  • Noah
  • Spotify Star
  • 389 Views
  • 1 replies
  • 1 likes
  • Account
  • 389 Views
  • 1 replies
  • 1 likes

Someone I don't know is using my account

Play lists keep popping up that I am not subscribing to. A device that I don't own keeps appearing in my device list and today while playing music someone else took control of my account. I tried removing devices from my account settings. Tried reset...

  • Newbie
  • Play lists keep popping up that I am not subscribing to. A device that I don't own keeps appearing in my device list and today while playing music someone else took control of my account. I tried rem...
  • Noah
  • Spotify Star
  • 1351 Views
  • 1 replies
  • 0 likes
  • 1351 Views
  • 1 replies
  • 0 likes

Can't log in

So my yahoo account has been hacked and is unrecoverable. That was the email I used for spotify. Password isn' working on spotify. Can't get a reset because I can't access the email. Been paying premium for months now and can't access the app or acco...

  • Visitor
  • So my yahoo account has been hacked and is unrecoverable. That was the email I used for spotify. Password isn' working on spotify. Can't get a reset because I can't access the email. Been paying prem...
  • Noah
  • Spotify Star
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes