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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82813 Views

29 replies

0 likes

  • 82813 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103531 Views

10 replies

3 likes

Account
Login
  • 103531 Views
  • 10 replies
  • 3 likes

How the heck do I get someone to call me

I am struggling hard with my account. Getting 2 different payments... I tried to cancel one account but it cancelled the family account instead of just the regular account.. I find it strange and really frustrating when I can't get help on something,...

Newbie

I am struggling hard with my account. Getting 2 different payments... I tried to cancel one account but it cancelled the family account instead of just the regular account.. I find it strange and rea...

Robert_W

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Changing country

Hi! I wanted to upgrade my spotify account to premium, but when I wanted to pay It said that the country did not mach the payment.I therefore tried to change my country settings but it will not allow me to choose any other than GB.

Casual Listener

Hi!  I wanted to upgrade my spotify account to premium, but when I wanted to pay It said that the country did not mach the payment. I therefore tried to change my country settings but it wil...

MehmetYilmaz

Newbie

688 Views

5 replies

1 likes

  • 688 Views
  • 5 replies
  • 1 likes

unplayable songs

i would like to ask, i am a premium member but there are songs that show as written in a grey font the other are in white font. when i press on those they are unplayable. i don't understand why is there a big number of those unplayable song. i want t...

Newbie

i would like to ask, i am a premium member but there are songs that show as written in a grey font the other are in white font. when i press on those they are unplayable. i don't understand why is th...

GillianDelvigne

Composer

703 Views

1 replies

0 likes

  • 703 Views
  • 1 replies
  • 0 likes

Facebook Account

Hey Everyone!I have a premium account and I can't connect it to my Facebook because it is already used. Then I figured out that I have an account registered via Facebook. So my question is. Is there any way to delete my old account which was created ...

Newbie

Hey Everyone! I have a premium account and I can't connect it to my Facebook because it is already used. Then I figured out that I have an account registered via Facebook. So my question is. Is ...

GillianDelvigne

Composer

414 Views

1 replies

0 likes

Account
Other
  • 414 Views
  • 1 replies
  • 0 likes

Solved!! TOOK MY MONEY BUT DID NOT UPGRADE

I WAS TRYING TO UPGRADE MY ACCOUNT TO A STUDEN PREMIUM ACCOUNT SO I ENTERED IN MY CREDIT CARD INFORMATON WHICH I DO NOT SAVE INTO THE SITE THEN I HAD TO ENTER IN MY STUDENT INFORMATION ONLY TO FIND OUT STUPID SPOTIFY DOES NOT DO VERIFICATION BY COLLE...

Newbie

I WAS TRYING TO UPGRADE MY ACCOUNT TO A STUDEN PREMIUM ACCOUNT SO I ENTERED IN MY CREDIT CARD INFORMATON WHICH I DO NOT SAVE INTO THE SITE THEN I HAD TO ENTER IN MY STUDENT INFORMATION ONLY TO FIND O...

turokki5

Casual Listener

8011 Views

44 replies

1 likes

Account
Subscription
  • 8011 Views
  • 44 replies
  • 1 likes

Moved to new country, can't change the country in the settings

I moved to a new country, and follow the information given in the help section, i.e. open the account -> prenumeration -> premium..., but it does not give me the option of changing country, for which I cannot update. My previous country was US, now S...

Casual Listener

I moved to a new country, and follow the information given in the help section, i.e. open the account -> prenumeration -> premium..., but it does not give me the option of changing country, for...

nilss045

Casual Listener

609 Views

2 replies

0 likes

  • 609 Views
  • 2 replies
  • 0 likes

Can't log in

Everytime I try to log in my Spotify it just says "logging in..." and then nothing happens after. The button goes back to "log in". I already reset the password and tried both the username and password for logging in. I also redownloaded the app and ...

Newbie

Everytime I try to log in my Spotify it just says "logging in..." and then nothing happens after. The button goes back to "log in". I already reset the password and tried both the username and passwo...

Yannickooo15c

Newbie

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Fake Email pretending to be spotify

FOR YOUR BENEFIT If you recieve a no-reply/no reply from <*snip*>. It is not from any offical Spotify account. I have reported it to Spoof@spotify.com. DO NOT GIVE ANY INFORMATION TO *snip* IF YOU RECIEVE AN EMAIL FROMTHEM FORWARD IT ONTO SPOTIFY.

Casual Listener

FOR YOUR BENEFIT  If you recieve a no-reply/no reply from <*snip*>. It is not from any offical Spotify account. I have reported it to Spoof@spotify.com.  DO NOT GIVE ANY INFOR...

lankeyfish

Casual Listener

1189 Views

2 replies

0 likes

Account
Security
Subscription
  • 1189 Views
  • 2 replies
  • 0 likes

Spotify Rock Star

I would like to become a rock star please!!

Casual Listener

I would like to become a rock star please!!

Maxim

Spotify Star

345 Views

1 replies

0 likes

Account
  • 345 Views
  • 1 replies
  • 0 likes

Closed account

Heya! This morning I’ve received a mail that my spotify got closed because suspicious activities. So far I’ve filled in the contact form. Does anyone know long it will take Spotify to respond? Thank you

Newbie

Heya!   This morning I’ve received a mail that my spotify got closed because suspicious activities. So far I’ve filled in the contact form. Does anyone know long it will take Spotify to respon...

Maxim

Spotify Star

464 Views

1 replies

0 likes

Account
Login
Subscription
Unlimited
  • 464 Views
  • 1 replies
  • 0 likes

Solved!! Log in and e-mail Problem

Hi everyone, I am a Spotify Family user and I've had several problems recently. 5 days ago, I was out of my account suddenly and when I tried to log in, I could not manage to do it. It repeatedly said that my password was wrong. After I asked my frie...

Casual Listener

Hi everyone,   I am a Spotify Family user and I've had several problems recently.   5 days ago, I was out of my account suddenly and when I tried to log in, I could not manage to do it....

IguanaSetup

Community Legend

1053 Views

3 replies

0 likes

Account
Login
Security
Subscription
  • 1053 Views
  • 3 replies
  • 0 likes

Superuser Contribution Alguien Jackeo mi cuenta y perdí toda mi musica

Hace unas semanas ingrese a mi cuenta y no había ninguno de mis álbumes, toda mi música ya no estaba.al ingresar al perfil de usuario incluso aparecía la foto de otra persona.Alguien puede ayudarme? Como puedo hacer para recuperar mi música?

Newbie

Hace unas semanas ingrese a mi cuenta y no había ninguno de mis álbumes, toda mi música ya no estaba. al ingresar al perfil de usuario incluso aparecía la foto de otra persona. Alguien puede ayudar...

Alfredo

Roadie

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution connexion à spotify

bonjour,Depuis se matin je rencontre des difficultés pour me connecté à mon compte dont le pseudo est "vallucie2805", je ne peux faire la manipulation "mot de passe oublié" car quand j'entre mon adresse mail ou mon pseudo le site m'affiche le message...

Newbie

bonjour, Depuis se matin je rencontre des difficultés pour me connecté à mon compte dont le pseudo est "vallucie2805", je ne peux faire la manipulation "mot de passe oublié" car quand j'entre mon ad...

Alfredo

Roadie

546 Views

1 replies

0 likes

Login
  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment trouble

Hello! I've a problems with the payment of Spotify premium. The 24/december/2017 I have pay with 18app the Spotify premium for 1 year, but when the 2018 started I have received a credit addebit from Spotify... So why the 1 year I've payed not work?

Newbie

Hello! I've a problems with the payment of Spotify premium. The 24/december/2017 I have pay with 18app the Spotify premium for 1 year, but when the 2018 started I have received a credit addebit from ...

Alfredo

Roadie

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution upgrade to premuim with paypal broken

I upgraded to premium with paypal. I enter info then it takes me to my paypal account I click on pay/confirm and it processes then takes me back to the sign up for premuum page. no emails no indication on paypal account of transaction, no premuum. no...

Newbie

I upgraded to premium with paypal.  I enter info  then it takes me to my paypal account   I click on pay/confirm  and it processes then takes me back to the sign up for premu...

Alfredo

Roadie

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Says I’m abroad

I’m trying to log into my account and it’s says I’m abroad and I can’t use my account, but I’m home in the Uk and still won’t let me use Spotify, and when I try to change my profile location it won’t let me either???

Newbie

I’m trying to log into my account and it’s says I’m abroad and I can’t use my account, but I’m home in the Uk and still won’t let me use Spotify, and when I try to change my profile location it won’t...

Alfredo

Roadie

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Solved!! Different Versions

hello!So I recently had the older version [I forgot which one it was but I think it was 0.9 or something like that] which showed my account profile picture in the upper left hand corner and I had my 'saved' songs. I transferred my account and suddenl...

Casual Listener

hello! So I recently had the older version [I forgot which one it was but I think it was 0.9 or something like that] which showed my account profile picture in the upper left hand corner and I had m...

softsguk

Casual Listener

1369 Views

1 replies

0 likes

Account
Security
  • 1369 Views
  • 1 replies
  • 0 likes

Fraudulent Credit Card Charges from SpotifyUSA

I have a free account with Spotify. When I go to check my account it specificly shows that there is no credit card account linked with my Spotify account. Now as of last Friday I have a $10.59 charge from Spotify USA on my credit card. I am quite fru...

Newbie

I have a free account with Spotify. When I go to check my account it specificly shows that there is no credit card account linked with my Spotify account. Now as of last Friday I have a $10.59 charge...

bcseattle

Newbie

35200 Views

22 replies

7 likes

  • 35200 Views
  • 22 replies
  • 7 likes

username changed automatically

Hello everyone I have a spotify premium for students account that was initially connected to my Facebook account. Suddenly one day my profile name and picture that were obviously the same as my Facebook ones, changed automatically to a really bizarre...

Newbie

Hello everyone   I have a spotify premium for students  account that was initially connected to my Facebook account. Suddenly one day my profile name and picture that were obviously the s...

MattSuda

Spotify Star

844 Views

1 replies

2 likes

  • 844 Views
  • 1 replies
  • 2 likes