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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81600 Views

9 replies

2 likes

Account
Login
  • 81600 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656755 Views

13 replies

4 likes

Account
  • 656755 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737868 Views

18 replies

29 likes

  • 737868 Views
  • 18 replies
  • 29 likes

Superuser Contribution Change email address and use it for a new account?

Hello,I would like to create a new account with an email address already in use in another account. If I change the email in account A, could I use the old email address from account A for account B?Thanks a lot for your answer. PS: If anyone wonders...

Visitor

Hello, I would like to create a new account with an email address already in use in another account. If I change the email in account A, could I use the old email address from account A for account ...

Jack

Roadie

1088 Views

1 replies

0 likes

  • 1088 Views
  • 1 replies
  • 0 likes

spotify doesnt offer me the 30 minutes of ad-free music (for watching the short video) anymore?

Spotify stopped offering me the option of listening to 30 minutes of ad-free music for watching the short video.

Newbie

Spotify stopped offering me the option of listening to 30 minutes of ad-free music for watching the short video. 

1407 Views

0 replies

5 likes

Account
Free
Other
  • 1407 Views
  • 0 replies
  • 5 likes

COUNTRY LOCKOUT

CAN I PLEASE SPEAK/MESSAGE A SPOTIFY REPRESENTATIVE?VERY FRUSTRATING - NEED TUNES... CHEERS

Newbie

CAN I PLEASE SPEAK/MESSAGE A SPOTIFY REPRESENTATIVE? VERY FRUSTRATING - NEED TUNES...  CHEERS

Hubo

Community Legend

611 Views

3 replies

0 likes

  • 611 Views
  • 3 replies
  • 0 likes

Superuser Contribution Zip Code Error

My account lists my correct zip code in Florida, however all of the ads and emails that I get are in relation to a Texas address. Please help.

Newbie

My account lists my correct zip code in Florida, however all of the ads and emails that I get are in relation to a Texas address. Please help.

Guido

Spotify Legend

663 Views

1 replies

0 likes

Account
  • 663 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account wiped

I was listening to Spotify today, and it suddenly asked me to re-log in. I did so the way I always do, and it has completely wiped my account. All of my playlists, songs, and listening history has gone - it's like I've got a new account, and is the s...

Visitor

I was listening to Spotify today, and it suddenly asked me to re-log in. I did so the way I always do, and it has completely wiped my account. All of my playlists, songs, and listening history has go...

Luvit1982

Visitor

1899 Views

2 replies

0 likes

  • 1899 Views
  • 2 replies
  • 0 likes

can't use my email

i can't use my email for the account "We're sorry, that email is taken."but i don't have any account with this email

Newbie

i can't use my email for the account "We're sorry, that email is taken." but i don't have any account with this email

366 Views

0 replies

0 likes

Account
  • 366 Views
  • 0 replies
  • 0 likes

Superuser Contribution Country won't change,We're sorry that email is taken

Hi Everyone I want to change my spotify free account from United Kingdom to South Africa.Yet everytime I try to change it it says we're sorry that email is taken even though it is my email which I signed into my account with?Any help will be apprecia...

Visitor

Hi Everyone   I want to change my spotify free account from United Kingdom to South Africa.Yet everytime I try to change it it says we're sorry that email is taken even though it is my email w...

Alfredo

Roadie

862 Views

3 replies

1 likes

Account
  • 862 Views
  • 3 replies
  • 1 likes

Superuser Contribution Still can't use my spotify promo from Rogers. Never had spotify before.

This is my second time asking about this on this site. Why can't I use my promo code provided by Rogers. I never had spotify before but anytime I try to use the codes it tells me I already had an account and I am not eligible. I gave talked to Rogers...

Regular

This is my second time asking about this on this site. Why can't I use my promo code provided by Rogers. I never had spotify before but anytime I try to use the codes it tells me I already had an acc...

Nova79

Regular

1101 Views

9 replies

0 likes

Account
Premium
  • 1101 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Email not linked to Spotify account

Hi, i am having some trouble recovering a spotify account, my passwords don't work so when i go to recover it i get a message saying that this email isn't linked to a spotify account. I have gone back and looked through my previous emails and i still...

Newbie

Hi,  i am having some trouble recovering a spotify account, my passwords don't work so when i go to recover it i get a message saying that this email isn't linked to a spotify account. I have g...

Leo

Spotify

7831 Views

1 replies

0 likes

Account
Login
  • 7831 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook e spotify com emails diferentes

Minha conta foi criada com um e-mail mas meu facebook tem outro e-mail para login. Nao consigo conectar meu face no spotify. Como fazer? obrigada

Newbie

Minha conta foi criada com um e-mail mas meu facebook tem outro e-mail para login. Nao consigo conectar meu face no spotify.  Como fazer?   obrigada 

Guido

Spotify Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Recent Playlist showing foreign language songs I never played

I am about ready to cancel my premium subscription due to fears the account is compromised. I have ran multiple virus scans on all computers, tablets and phones running spotify, changed passwords multiple times, and still get the same result - every ...

Newbie

I am about ready to cancel my premium subscription due to fears the account is compromised.  I have ran multiple virus scans on all computers, tablets and phones running spotify, changed passwor...

Narankiwi

Composer

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Log in premium account in another country

Hello Spotify Community. I have 2 account currently under Spotify Family. And I wanted to give my other account to my friend who is in the country where Spotify isn't available yet. The problem is, he can log in my account but couldn't for newly crea...

Casual Listener

Hello Spotify Community.   I have 2 account currently under Spotify Family. And I wanted to give my other account to my friend who is in the country where Spotify isn't available yet. The prob...

Maxim

Spotify Star

441 Views

1 replies

0 likes

Account
Premium
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login and still being charged

Spotify logged me out of my account on both my computer and my phone and now it won't recognize my email. I am still being charged for my Student Premium account, but I can't even log in to it. I can't seem to find any way to talk to any customer ser...

Casual Listener

Spotify logged me out of my account on both my computer and my phone and now it won't recognize my email. I am still being charged for my Student Premium account, but I can't even log in to it. I can...

ihatespotify125

Casual Listener

1365 Views

3 replies

0 likes

Account
Login
  • 1365 Views
  • 3 replies
  • 0 likes

Solved!! Listening to music on two devices at the same time using the same account

Hello, i'm having an issue I have purchased the family account that supports up to 6 users. I'm not using them all but can I listen to music using both my phone and my computer at the same time using the same account?

Newbie

Hello, i'm having an issue   I have purchased the family account that supports up to 6 users. I'm not using them all but can I listen to music using both my phone and my computer at the same t...

phan_times

Community Legend

1537 Views

1 replies

0 likes

  • 1537 Views
  • 1 replies
  • 0 likes

Lost all my musics and playlists

Today I entered on Spotify as I do all days and all my musics desapeared from nothing! I already log off and try to find my playlists and musics and all is gone! I’m A premium user. Can u guys help me ?

Casual Listener

Today I entered on Spotify as I do all days and all my musics desapeared from nothing! I already log off and try to find my playlists and musics and all is gone! I’m A premium user. Can u guys help m...

phan_times

Community Legend

595 Views

3 replies

0 likes

  • 595 Views
  • 3 replies
  • 0 likes

Superuser Contribution login

cant login to my hulu account using my spotify login, i have the student plan?

Newbie

cant login to my hulu account using my spotify login, i have the student plan?

Leo

Spotify

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to unlink facebook account and add an email account instaed

I dont want to use my facebook account for my spotify anymore. I want to change it so i can use another email for my spotify.

Visitor

I dont want to use my facebook account for my spotify anymore. I want to change it so i can use another email for my spotify.  

Alfredo

Roadie

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get premium account

Hi Guys, I'm Giovani and talking from Brazil.I have a problem with spotify.I buy a premium student account, and the premium r not found in my account, i don't know why... I have other question. Its possible, i change this premium for other account? l...

Newbie

Hi Guys, I'm Giovani and talking from Brazil. I have a problem with spotify. I buy a premium student account, and the premium r not found in my account, i don't know why...   I have other qu...

Leo

Spotify

440 Views

1 replies

0 likes

Account
Premium
Subscription
  • 440 Views
  • 1 replies
  • 0 likes

How to permanently disconnect from Facebook?

I've registered with Facebook, but now since it turned out that Facebook sells my data I want to disconnect completely from Facebook. Deleting my account is not an option because I have a lot of playlists and I want to keep them.How can this be done?...

Casual Listener

I've registered with Facebook, but now since it turned out that Facebook sells my data I want to disconnect completely from Facebook. Deleting my account is not an option because I have&nbs...

Luke

Spotify Star

804 Views

3 replies

0 likes

Account
Premium
Subscription
  • 804 Views
  • 3 replies
  • 0 likes

No puedo canjear mi tarjeta premium

Compre en un Oxxo una tarjeta de prepago de Spotify Premium, al querer ingresarla me sale que el codigo no es valido, regrese a la tienda y me dijeron que ya estaba activada, volvi a mi casa para ingresar el codigo, no pude ya que me decia que la tar...

Newbie

Compre en un Oxxo una tarjeta de prepago de Spotify Premium, al querer ingresarla me sale que el codigo no es valido, regrese a la tienda y me dijeron que ya estaba activada, volvi a mi casa para ing...

hl2-55r_m7irn

Newbie

7766 Views

4 replies

32 likes

  • 7766 Views
  • 4 replies
  • 32 likes