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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 133920 Views
  • 163 replies
  • 10 likes
  • Account
    Free
  • 133920 Views
  • 163 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10081 Views
  • 3 replies
  • 9 likes
  • Security
  • 10081 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499285 Views
  • 982 replies
  • 112 likes
  • Account
  • 499285 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123060 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123060 Views
  • 72 replies
  • 12 likes

Comment rechercher un compte premium a partir d'une CB

Comment rechercher un compte premium a partir d'une CB ?? Je paye un compte mais ne sais pas pour qui, j'aimerai l'annuler...

  • Casual Listener
  • Comment rechercher un compte premium a partir d'une CB ??   Je paye un compte mais ne sais pas pour qui, j'aimerai l'annuler...
  • GillianDelvigne
  • Composer
  • 2589 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 2589 Views
  • 3 replies
  • 0 likes

Spotify premium cant be purchase in this app

Im using iphone5. I just recently subscribe to premium with my card. I didnt recieve any reciept being mailed. My account still in free version. As i tap the premium button i got this message saying spottify cant be purchase in this app. What just ha...

  • Casual Listener
  • Im using iphone5. I just recently subscribe to premium with my card. I didnt recieve any reciept being mailed. My account still in free version. As i tap the premium button i got this message saying ...
  • Zaiyanjafry
  • Newbie
  • 10178 Views
  • 10 replies
  • 4 likes
  • 10178 Views
  • 10 replies
  • 4 likes

Problema com loguin

Boa tarde, mudaram meu e-mail por um desconhecido e agora não consigo mais acessar a minha conta. O e-mail era *snip*em anexo o e-mail sobre a mudança, não realizada our minha pessoa!

  • Newbie
  • Boa tarde, mudaram meu e-mail por um desconhecido e agora não consigo mais acessar a minha conta. O e-mail era *snip* em anexo o e-mail sobre a mudança, não realizada our minha pessoa! 
  • Bittencourt
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Different Names

I understand that there´s a difference between the profilename and the username, but the problem is, that people, eg. friends cannot find me by searching for my username (jobela). Same with my profilname (a weird combi of numbers and letters). Also t...

  • Visitor
  • I understand that there´s a difference between the profilename and the username, but the problem is, that people, eg. friends cannot find me by searching for my username (jobela). Same with my profil...
  • Luke
  • Spotify Star
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

Getting rejected even though details are correct

So basically i have been having troubles logging in but i wanted to make sure my details where right so in order to test this i made a new account wrote the details down, logged out and went to log back in. Said my username or password was incorect b...

  • Newbie
  • So basically i have been having troubles logging in but i wanted to make sure my details where right so in order to test this i made a new account wrote the details down, logged out and went to log b...
  • Luke
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged but don’t have premium anymore

Hi I have three accounts with Spotify and none of them have premium yet I am being charged for it. I would like to cancel this completely but as it’s saying I don’t have premium with any of my accounts I don’t know how to this? Also is there no conta...

  • Newbie
  • Hi I have three accounts with Spotify and none of them have premium yet I am being charged for it. I would like to cancel this completely but as it’s saying I don’t have premium with any of my accoun...
  • Chris
  • Spotify
  • 580 Views
  • 3 replies
  • 0 likes
  • 580 Views
  • 3 replies
  • 0 likes

Login problem -500 error

I login my account but ı dont use account.it has 500 error page

  • Newbie
  • I login my account but ı dont use account. it has 500 error page
  • Luke
  • Spotify Star
  • 681 Views
  • 1 replies
  • 0 likes
  • 681 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being Charged for Premium but Account Says Free

I tried this by sending a message through the web and got an autoresponder (Spotify Case # 06883590: Account - Other ref:_00DD0pxIW._500571KKJK9:ref), so am trying again. Here's the issue: when I log in to Spotify my account page says I'm on the Free...

  • Newbie
  • I tried this by sending a message through the web and got an autoresponder (Spotify Case # 06883590: Account - Other ref:_00DD0pxIW._500571KKJK9:ref), so am trying again.   Here's the issue: w...
  • Chris
  • Spotify
  • 730 Views
  • 4 replies
  • 0 likes
  • 730 Views
  • 4 replies
  • 0 likes

cant sub premium

want to listen alr

  • Newbie
  • want to listen alr
  • Luke
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 316 Views
  • 1 replies
  • 0 likes

Account Hacked

Hi! My account with name nocha has been hacked by *snip* and that person has changed the email and password so I cant get in and change my payment methods (still paying for that account!). How do i retrieve my account to change it back? and what do i...

  • Newbie
  • Hi!   My account with name nocha has been hacked by *snip* and that person has changed the email and password so I cant get in and change my payment methods (still paying for that account...
  • Luke
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
  • 312 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I play only this song?

The other songs work fine but that one says "This song is not available. If you have the file on your computer you can import it"Spotify URL: spotify:track:5noCg9XIxCozI01ZTUvtq8Clavicula Nox - Therion

  • Newbie
  • The other songs work fine but that one says "This song is not available. If you have the file on your computer you can import it" Spotify URL: spotify:track:5noCg9XIxCozI01ZTUvtq8 Clavicula Nox - T...
  • Chris
  • Spotify
  • 863 Views
  • 2 replies
  • 0 likes
  • Other
  • 863 Views
  • 2 replies
  • 0 likes

Superuser Contribution Im a premiun client, but my count show me if I didnt

I need to check you my acount, because Im paying for a premiun account and show me that is a free count.

  • Casual Listener
  • I need to check you my acount, because Im paying for a premiun account and show me that is a free count.   <Mod edit - snip>
  • Chris
  • Spotify
  • 540 Views
  • 2 replies
  • 0 likes
  • 540 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Keep Screen on while listen

Hi, there's an option to keep screen on while listening to Spotify?

  • Casual Listener
  • Hi, there's an option to keep screen on while listening to Spotify?
  • Chris
  • Spotify
  • 40385 Views
  • 3 replies
  • 5 likes
  • 40385 Views
  • 3 replies
  • 5 likes

Change Discover Weekly Photo

Why do I seem to have the inability to change my Discover Weekly Playlist photo? It should match my profile picture but it does not. Any help would be greatly appreciated.

  • Newbie
  • Why do I seem to have the inability to change my Discover Weekly Playlist photo? It should match my profile picture but it does not. Any help would be greatly appreciated.
  • Bethany_Dawn
  • Community Legend
  • 1035 Views
  • 1 replies
  • 0 likes
  • 1035 Views
  • 1 replies
  • 0 likes

Superuser Contribution what's the effect for my family for removing spotify (facebook)

Hi all! I want to remove FaceBook(FB) from my Spotify account, but it can't be done by disconnecting my FB because my account is created with FB.So I need to cancel my subscription and re-create my account, but what effect does this have for my famil...

  • Newbie
  • Hi all!   I want to remove FaceBook(FB) from my Spotify account, but it can't be done by disconnecting my FB because my account is created with FB. So I need to cancel my subscription and re-...
  • Chris
  • Spotify
  • 467 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 467 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify on PS4, Android and PC(Windows) not working together

First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working.PS4 is working with my account but somehow spotify created me a username (with same ...

  • Casual Listener
  • First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working. PS4 is working with my account ...
  • Chris
  • Spotify
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium PS4

I was on a trial for a month via psnmusic, the trial expired and I then purchased a premium subscription through PSN. My pc app as well as my phone no longer show premium. The payment was successful but im getting pretty irritated at this. I have an ...

  • Casual Listener
  • I was on a trial for a month via psnmusic, the trial expired and I then purchased a premium subscription through PSN. My pc app as well as my phone no longer show premium. The payment was successful ...
  • Sukka666
  • Casual Listener
  • 619 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 619 Views
  • 2 replies
  • 0 likes

Superuser Contribution Probleme mit Playlists und Accountname

Schönen guten Tag Spotify-Community, vorweg, ich bin momentan maximal angepisst wegen der Support-Ideologie von Spotify; alleine die verbrannten Kalorien, bis ich in der Lage war, ein eigenes Topic zu erstellen, wären ein Snickers wert. Angefangen ha...

  • Visitor
  • Schönen guten Tag Spotify-Community,   vorweg, ich bin momentan maximal angepisst wegen der Support-Ideologie von Spotify; alleine die verbrannten Kalorien, bis ich in der Lage war, ein eigene...
  • Chris
  • Spotify
  • 434 Views
  • 1 replies
  • 0 likes
  • Premium
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution when i register to spotify my email was already in use

Today, I register to spotify for the very first time and my email was already in use. I ask for a chance in my password a then I enter to the profile in where I found that my user name is and that he is from Argentina and also his birthday.... How c...

  • Newbie
  • Today, I register to spotify for the very first time and my email was already in use. I ask for a chance in my password a then I enter to the profile in where I found that my user name is <mo...
  • Chris
  • Spotify
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Two accounts linked to one email address

Currently I can sign into Spotify (web & app) with both a Username/Password and using Facebook to sign in. They both have different usernames associated, however they both share the same email address. When I sign in using Facebook, my username is a ...

  • Casual Listener
  • Currently I can sign into Spotify (web & app) with both a Username/Password and using Facebook to sign in. They both have different usernames associated, however they both share the same email ad...
  • teoqué
  • Newbie
  • 12617 Views
  • 6 replies
  • 18 likes
  • Account
  • 12617 Views
  • 6 replies
  • 18 likes