Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294106 Views

529 replies

34 likes

Account
Free
  • 294106 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13750 Views

6 replies

11 likes

Security
  • 13750 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542213 Views

990 replies

115 likes

Account
  • 542213 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129783 Views

74 replies

12 likes

Account
Login
Premium
  • 129783 Views
  • 74 replies
  • 12 likes

Merge existing facebook account with newly created spotify account

Hello, I have been using Spotify via Facebook Login until now but wanted to have a full account now. I created this one and tried to merge it by using 'Connect with Facebook' under settings. To that i keep getting 'A tempral error' no matter how ofte...

Newbie

Hello,   I have been using Spotify via Facebook Login until now but wanted to have a full account now. I created this one and tried to merge it by using 'Connect with Facebook' under settings....

Noah

Spotify Star

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Account Payment

Am I paying a month ahead or not? I'm canceling my student spotify account to get on one with my family. But I was still charged an I don't know if my paying for the following month or this one?

Newbie

Am I paying a month ahead or not? I'm canceling my student spotify account to get on one with my family. But I was still charged an I don't know if my paying for the following month or this one?

Luke

Spotify Star

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

unable to cancel subscription from card

I need help to cancel the subscription from my card.I bought the gift card but spotify still keep taking the monthly subscription from my card.When I try to press "cancel subscription" there is a red bar on top it says "Oops! Something went wrong, pl...

Casual Listener

I need help to cancel the subscription from my card. I bought the gift card but spotify still keep taking the monthly subscription from my card. When I try to press "cancel subscription" there is a...

Robert_W

Community Legend

1050 Views

4 replies

0 likes

Account
Premium
Subscription
  • 1050 Views
  • 4 replies
  • 0 likes

i cant login into my account on phone

when i type my email and the password on my phone its saying "logging in" for half second then nothing

Newbie

when i type my email and the password on my phone its saying "logging in" for half second then nothing

Luke

Spotify Star

389 Views

1 replies

0 likes

Account
  • 389 Views
  • 1 replies
  • 0 likes

I never subscribed to anything, still on free and was charged 3 times

Hey, I have never tried a subscription before just one, and it was Spotify for students and then you said you could not verify it, and you charged me 3 times for that, and I am still on free, which is where I want to stay. I just want my money back a...

Newbie

Hey,    I have never tried a subscription before just one, and it was Spotify for students and then you said you could not verify it, and you charged me 3 times for that, and I ...

MattSuda

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

email not valid and forgotten password

I am logged in my spotify account on my pc since a year and I opened my account with my student (university) email and since I graduated it is no longer working and now I want to change it to a new email adress but I can not since I forgot my passwor...

Newbie

I am logged in my spotify account on my pc since a year and I opened my account with my student (university) email and since I graduated it is no longer working and now I want to change it to a new e...

Noah

Spotify Star

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

Solved!! Playlist not created by me

Hello, So today I entered the Spotify app and all my playlists were gone and I went on the website and they were deleted so I restored them. I found a solution but it was super weird. Then, the weirdest happened. Apparently I have a playlist created ...

Newbie

Hello,   So today I entered the Spotify app and all my playlists were gone and I went on the website and they were deleted so I restored them. I found a solution but it was super weird. &nbsp...

Maxim

Spotify Star

795 Views

1 replies

0 likes

Account
  • 795 Views
  • 1 replies
  • 0 likes

Can't hide my current top artists

Every time that i try to uncheck the option in settings ''show my current top artists'' and then close the app it becames checked. I tried uninstalling and reinstalling the app but without success.

Casual Listener

Every time that i try to uncheck the option in settings ''show my current top artists'' and then close the app it becames checked. I tried uninstalling and reinstalling the app but without success.

MattSuda

Spotify Star

765 Views

1 replies

0 likes

Account
  • 765 Views
  • 1 replies
  • 0 likes

Unable to access my premium subscription

Hi! can somebody help me please. I am a premium subsciber for the past 2 years and awhile ago I logged out of spotify and when I logged in I cant access spotify anymore. I reset my password for so many times and when I use my new password it said una...

Newbie

Hi! can somebody help me please. I am a premium subsciber for the past 2 years and awhile ago I logged out of spotify and when I logged in  I cant access spotify anymore.     I r...

MattSuda

Spotify Star

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Two Accounts on one email - Unable to login with second username - illegal character

Hi,I created two accounts by accident, one has username briansosullivan and the other has username Brian O'SullivanIm unable to login to the Brian O'Sullivan as it has a ' in the name. Not sure why it allowed me to use '. The ' account has is a premi...

Casual Listener

Hi, I created two accounts by accident, one has username briansosullivan and the other has username Brian O'Sullivan Im unable to login to the Brian O'Sullivan as it has a ' in the name. Not s...

MattSuda

Spotify Star

665 Views

3 replies

0 likes

  • 665 Views
  • 3 replies
  • 0 likes

Money transfer without apply

I didn't applied for Premium account but you take my money TWICE !

Casual Listener

I didn't applied for Premium account but you take my money TWICE !

MattSuda

Spotify Star

574 Views

1 replies

0 likes

Account
Premium
Security
  • 574 Views
  • 1 replies
  • 0 likes

Solved!! Kicked out right after logging in...NOTHING WORKS!!HeLp!!!

1. No I do not have premium account I was just listening to music, when I was kicked out. I tried to login to the app on my Samsung, but apparently my password, which works for the desktop Spotify, was incorrect. So I tried to change my password. Sam...

Newbie

1. No I do not have premium account    I was just listening to music, when I was kicked out. I tried to login to the app on my Samsung,  but apparently my password, which works for t...

MattSuda

Spotify Star

545 Views

1 replies

0 likes

Account
  • 545 Views
  • 1 replies
  • 0 likes

2 Accounts on same E-mail adress

Hello Spotify Community I've been enjoying Spotify premium for a while now, but recently changed to Spotify Family. Now, something strange happend here. When I created my Spotify account, I used Facebook to do so, which did not use any e-mail adress....

Newbie

Hello Spotify Community   I've been enjoying Spotify premium for a while now, but recently changed to Spotify Family.   Now, something strange happend here.   When I created my S...

MattSuda

Spotify Star

592 Views

1 replies

0 likes

Account
  • 592 Views
  • 1 replies
  • 0 likes

STILL CAN'T GET SPOTIFY STUDENT WITH PAYPAL

In 2018, the students still can't pay with PayPal, not all the students on earth have credit card, so just think if this marketing idea isn't a good deal. Just because if you really want to win some market shares, you should normally diversify your o...

Newbie

In 2018, the students still can't pay with PayPal, not all the students on earth have credit card, so just think if this marketing idea isn't a good deal. Just because if you really want to win some ...

MatthiasLocks

Newbie

511 Views

1 replies

1 likes

  • 511 Views
  • 1 replies
  • 1 likes

Solved!! Accidentally erased Spotify app on Facebook

Hi, I accidentally erased the Spotify app on Facebook Now I can't reconnect anymore I went to the settings and I tried to reconnect using the "reconnect with FB button"But no resultsCan sombody help me on this one please !Thx in advance Regards,

Newbie

Hi,   I accidentally erased the Spotify app on Facebook Now I can't reconnect anymore  I went to the settings and I tried to reconnect using the "reconnect with FB button" But no result...

MattSuda

Spotify Star

865 Views

1 replies

0 likes

Account
Premium
  • 865 Views
  • 1 replies
  • 0 likes

I registered through facebook and I can't change my e-mail address

I registered my Spotify account a few years ago and I've changed my e-mail addres a few times yet from this time.Now, I can't change it on my Spotify account.Also, I can't set up my password.Please help, greetings.

Visitor

I registered my Spotify account a few years ago and I've changed my e-mail addres a few times yet from this time.Now, I can't change it on my Spotify account.Also, I can't set up my password.Please h...

MattSuda

Spotify Star

584 Views

1 replies

0 likes

Account
Login
Security
  • 584 Views
  • 1 replies
  • 0 likes

cannot change country

I created a free account but 14 days have passed. I wanted to change my country but I cannot, there is only one country(Germany)in the dropdown list. Can I get a solution to this? I want to continue to listen to music but I dont wanna upgrade.

Casual Listener

I created a free account but 14 days have passed. I wanted to change my country but I cannot, there is only one country(Germany)in the dropdown list. Can I get a solution to this? I want to continue ...

Maxim

Spotify Star

545 Views

5 replies

1 likes

  • 545 Views
  • 5 replies
  • 1 likes

Pagos en colombia

Quisiera saber si hay más metodos de pago para colombia? Por que a mi me rechaza la compra siempre con la tarjeta debito

Newbie

Quisiera saber si hay más metodos de pago para colombia? Por que a mi me rechaza la compra siempre con la tarjeta debito

MattSuda

Spotify Star

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Publish Activity on Spotify" not working

When I disable the "publish activity on Spotify", it never stays on. It automatically enables again when I turn Spotify on and my activity is showing. I dont want my activity to show, is there something wrong with my Spotify? My private session is wo...

Newbie

When I disable the "publish activity on Spotify", it never stays on. It automatically enables again when I turn Spotify on and my activity is showing. I dont want my activity to show, is there someth...

MattSuda

Spotify Star

924 Views

2 replies

0 likes

Security
  • 924 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not showing up in friends friend actvity

When I open spotify the "publish activity to friends on spotify" switch is turned off, but I tried to turn it on, but when I close the app and reopen the switch turns back off again. How do I keep the switch turned on so other people can see what im ...

Newbie

When I open spotify the "publish activity to friends on spotify" switch is turned off, but I tried to turn it on, but when I close the app and reopen the switch turns back off again. How do I ke...

MattSuda

Spotify Star

561 Views

2 replies

0 likes

  • 561 Views
  • 2 replies
  • 0 likes