Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8603 Views
  • 1 replies
  • 9 likes
  • Security
  • 8603 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476837 Views
  • 978 replies
  • 111 likes
  • Account
  • 476837 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208364 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208364 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119546 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119546 Views
  • 72 replies
  • 12 likes

Mi nombre de perfil no es el mismo en la pagina que en la aplicacion

Mi nombre de perfil: HefestionPero en la pagina donde pagaria para premium, en el nombre aparece: rlqe9iaiu9b9zvnnv2cejau54¿alguna idea?

  • Newbie
  • Mi nombre de perfil: Hefestion Pero en la pagina donde pagaria para premium, en el nombre aparece: rlqe9iaiu9b9zvnnv2cejau54 ¿alguna idea?
  • KevelinLoyola
  • Newbie
  • 2666 Views
  • 1 replies
  • 0 likes
  • 2666 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change facebook account linked to account

Hello,i want to unlink the facebook that is on this family account. Someone gabe this to me to keep so i want my facebook in it thanks

  • Newbie
  • Hello, i want to unlink the facebook that is on this family account. Someone gabe this to me to keep so i want my facebook in it  thanks
  • SergioDavid
  • Roadie
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't link my psn with my spotify premium account

Everytime I try to get in my account it says i have already linked it to another account and I dont know what account that is because I only got one

  • Visitor
  • Everytime I try to get in my account it says i have already linked it to another account and I dont know what account that is because I only got one 
  • SergioDavid
  • Roadie
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution An hour wasted on some really simple issues.

I have moved a month ago to the USA from Germany, now I get that message about my credit card that needs to be updated unless I will loose all my Premium lists. Why Am I supposed to be scared like that all of a sudden? there is no date written of whi...

  • Music Fan
  • I have moved a month ago to the USA from Germany, now I get that message about my credit card that needs to be updated unless I will loose all my Premium lists.  Why Am I supposed to be scare...
  • iMaurice
  • Music Fan
  • 472 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 472 Views
  • 2 replies
  • 0 likes

Problem: Change country after moving - and changing payment details...

Hi - I cannot change my contry settings after moving to another country, and I cant change my payment details because I cant change my country settings...what to do ?Auður

  • Newbie
  • Hi - I cannot change my contry settings after moving to another country, and I cant change my payment details because I cant change my country settings...what to do ? Auður
  • Nico
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't See Facebook Friends

I created my account with Facebook, but I cannot see any of my friends on Spotify. I noticed that my birth date from Facebook is wrong in my Spotify account information so I wonder if something got messed up in my account creation. Has anyone experie...

  • Visitor
  • I created my account with Facebook, but I cannot see any of my friends on Spotify. I noticed that my birth date from Facebook is wrong in my Spotify account information so I wonder if something got m...
  • user-removed
  • Not applicable
  • 405 Views
  • 2 replies
  • 0 likes
  • Account
  • 405 Views
  • 2 replies
  • 0 likes

Not getting email notifications on new releases from artists I follow

I am not getting email notifications about new releases from artists I follow. The last email I received was 11/7/2016. My account settings are correct and set to receive all notifications. I also checked my SPAM folder and there is nothing from Spot...

  • Regular
  • I am not getting email notifications about new releases from artists I follow.  The last email I received was 11/7/2016.  My account settings are correct and set to receive all notification...
  • sevenw0rds
  • Regular
  • 632 Views
  • 2 replies
  • 0 likes
  • Account
  • 632 Views
  • 2 replies
  • 0 likes

Superuser Contribution Seems My Account has been hacked

Recently I noticed a device added to my Spotify account. Then came playlists I didn't make. Now, in the mornings especially, the person using my account on a Samsung Galaxy 950U switches the listening device back and forth. I have changed my password...

  • Newbie
  • Recently I noticed a device added to my Spotify account. Then came playlists I didn't make. Now, in the mornings especially, the person using my account on a Samsung Galaxy 950U switches the listenin...
  • Melody
  • Spotify
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Premium scam attempt in facebook ads.

Hey, This is urgent. This morning I came up to a "Spotify" facebook ad that offers 1 year of subscription for 1 Turkish Lira (like 30 cents). (It's in Turkish) I checked it and apparently it's a scam! Ad link is: https://m.facebook.com/story.php?stor...

  • Visitor
  • Hey,    This is urgent. This morning I came up to a "Spotify" facebook ad that offers 1 year of subscription for 1 Turkish Lira (like 30 cents).   (It's in Turkish)    ...
  • Maxim
  • Spotify Star
  • 675 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 675 Views
  • 1 replies
  • 0 likes

Solved!! Spotify HiFi solution PC

It seems that HiFi quality (lossless or nearly lossless) is able to be streamed from the web player on Chrome. The only problem is that you won't have the ability to navigate to your desired music easily. The solution is to do this: 1. Start up Spoti...

  • Music Fan
  • It seems that HiFi quality (lossless or nearly lossless) is able to be streamed from the web player on Chrome.  The only problem is that you won't have the ability to navigate to your desired mu...
  • L4DPro
  • Casual Listener
  • 57467 Views
  • 39 replies
  • 13 likes
  • Premium
  • 57467 Views
  • 39 replies
  • 13 likes

Sorry there has been a temporary error, please try again later.

Hi there! I keep getting this error when trying to connect with Facebook. Sorry there has been a temporary error, please try again later.

  • Newbie
  • Hi there!  I keep getting this error when trying to connect with Facebook.   Sorry there has been a temporary error, please try again later.
  • Luke
  • Spotify Star
  • 905 Views
  • 1 replies
  • 0 likes
  • 905 Views
  • 1 replies
  • 0 likes

Solved!! Can two people listen to the same music on spotify at the same time with different devices?

I just upgraded my account to a family profile, so my girlfriend and I both have our own accounts now. I'm wondering if it is possible that we could listen music together on each of our phones - for example, while I'm at work and she's at home, we co...

  • Music Fan
  • I just upgraded my account to a family profile, so my girlfriend and I both have our own accounts now.  I'm wondering if it is possible that we could listen music together on each of our phones ...
  • supercooljames
  • Newbie
  • 19244 Views
  • 4 replies
  • 2 likes
  • Premium
  • 19244 Views
  • 4 replies
  • 2 likes

Solved!! Can't upgrade to premium

Yet again, I'm running into an issue with trying to upgrade my account to premium.1) https://www.spotify.com/au/get-spotify/go/premium/2) Click Confirm Purchase 3) Redirects to Facebook for password confirmation 4) Redirects back to https://www.spoti...

  • Music Fan
  • Yet again, I'm running into an issue with trying to upgrade my account to premium. 1) https://www.spotify.com/au/get-spotify/go/premium/ 2) Click Confirm Purchase 3) Redirects to Facebook for p...
  • reiljohnesma
  • Newbie
  • 155402 Views
  • 57 replies
  • 4 likes
  • 155402 Views
  • 57 replies
  • 4 likes

Someone else is accessing my account??

So I've been having a weird issue with my free Spotify account the last couple of months. Several times, sometimes in the middle of the night (waking me and scaring me to death), my Spotify account will just randomly start blasting this song called "...

  • Newbie
  • So I've been having a weird issue with my free Spotify account the last couple of months. Several times, sometimes in the middle of the night (waking me and scaring me to death), my Spotify account w...
  • Luke
  • Spotify Star
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

7 tage probeabo

Hallo zusammen,Ich habe mich bei spotofy angemeldet und automatisch ein 7 tägiges premium probeabo erhalten.Muss ich dieses abo kündigen oder läuft es nach der einen woche automatisch aus? `Liebe Grüße und vielen dank

  • Visitor
  • Hallo zusammen, Ich habe mich bei spotofy angemeldet und automatisch ein 7 tägiges premium probeabo erhalten. Muss ich dieses abo kündigen oder läuft es nach der einen woche automatisch aus? &nbsp...
  • Abc2018
  • Newbie
  • 3094 Views
  • 2 replies
  • 0 likes
  • 3094 Views
  • 2 replies
  • 0 likes

Lost a playlist

So at the end if the year it madevabplay list of most played songs or whatever its called of 2017. It was amazing I can' find it i went into recover deleted even though I'm pretty sure I didn't cause it was good. It wasnt there to recover. Where coul...

  • Casual Listener
  • So at the end if the year it madevabplay list of most played songs or whatever its called of 2017. It was amazing I can' find it i went into recover deleted even though I'm pretty sure I didn't cause...
  • Roderick13
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Spotify premium in relation with Playstation

Can I activate spotify premium on my playstation 4 without presenting a credit card?

  • Casual Listener
  • Can I activate spotify premium on my playstation 4 without presenting a credit card?
  • Parampal_Bains
  • Newbie
  • 1655 Views
  • 8 replies
  • 0 likes
  • Premium
  • 1655 Views
  • 8 replies
  • 0 likes

Superuser Contribution Problems with facebook and email

Hello. I have so many problems with Spotify, I don't even know which one to begin with. I have an account connected to facebook, but when I try to login with facebook it gives me a "temporary error, please try again later", and i tried again too many...

  • Casual Listener
  • Hello. I have so many problems with Spotify, I don't even know which one to begin with. I have an account connected to facebook, but when I try to login with facebook it gives me a "temporary error, ...
  • Alfredo
  • Roadie
  • 877 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 877 Views
  • 7 replies
  • 0 likes

Someone was using my account

Today my account was disconnected from my devices and I was not able to connect again, my password seemed to be incorrect, my email was still the same and from the gmail log I realized that my email had not been accessed by anyone, so someone changed...

  • Casual Listener
  • Today my account was disconnected from my devices and I was not able to connect again, my password seemed to be incorrect, my email was still the same and from the gmail log I realized that my email ...
  • user-removed
  • Not applicable
  • 432 Views
  • 3 replies
  • 0 likes
  • Account
  • 432 Views
  • 3 replies
  • 0 likes