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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88289 Views

9 replies

2 likes

Account
Login
  • 88289 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

741649 Views

13 replies

4 likes

Account
  • 741649 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756412 Views

18 replies

29 likes

  • 756412 Views
  • 18 replies
  • 29 likes

How to permanently disconnect from Facebook?

I've registered with Facebook, but now since it turned out that Facebook sells my data I want to disconnect completely from Facebook. Deleting my account is not an option because I have a lot of playlists and I want to keep them.How can this be done?...

Casual Listener

I've registered with Facebook, but now since it turned out that Facebook sells my data I want to disconnect completely from Facebook. Deleting my account is not an option because I have&nbs...

Luke

Community Legend

820 Views

3 replies

0 likes

Account
Premium
Subscription
  • 820 Views
  • 3 replies
  • 0 likes

No puedo canjear mi tarjeta premium

Compre en un Oxxo una tarjeta de prepago de Spotify Premium, al querer ingresarla me sale que el codigo no es valido, regrese a la tienda y me dijeron que ya estaba activada, volvi a mi casa para ingresar el codigo, no pude ya que me decia que la tar...

Newbie

Compre en un Oxxo una tarjeta de prepago de Spotify Premium, al querer ingresarla me sale que el codigo no es valido, regrese a la tienda y me dijeron que ya estaba activada, volvi a mi casa para ing...

hl2-55r_m7irn

Newbie

7787 Views

4 replies

32 likes

  • 7787 Views
  • 4 replies
  • 32 likes

Superuser Contribution Deleting current account to start another one.

How do I delete an account and start another one?I changed my address so I want to change the postal code but spotify won't let me do that.I also don't want my spotify account to link with my facebook so I did what the people told me to do but it jus...

Visitor

How do I delete an account and start another one? I changed my address so I want to change the postal code but spotify won't let me do that. I also don't want my spotify account to link with my fac...

Leo

Spotify

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Spotify family question

I have gone ahead and added my children to the family account. Up until now, the monthly charge would be charged to their individual debit cards. Will the charge discontinue and only my credit card charged for the Family account?

Newbie

I have gone ahead and added my children to the family account.  Up until now, the monthly charge would be charged to their individual debit cards.  Will the charge discontinue and only my c...

Maxim

Spotify Star

642 Views

1 replies

0 likes

  • 642 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country problem

I have spotify premium. I got it in Turkey but when i moved Italy, Spotify changed my membership. Now i am basic user but i am paying for premium. Can you please help me? Also, spotify help doesnt useful.

Newbie

I have spotify premium. I got it in Turkey but when i moved Italy, Spotify changed my membership. Now i am basic user but i am paying for premium. Can you please help me? Also, spotify help doesnt us...

Julian

Moderator

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Spotify says there's no account linked to my Facebook

I can't log into my account through Facebook...Spotify is saying that there is no account linked to it. My Facebook account hasn't even been deactivated so I'm not sure what the issue is. I get Error Code 1003. This is really frustrating because i'm ...

Newbie

I can't log into my account through Facebook...Spotify is saying that there is no account linked to it. My Facebook account hasn't even been deactivated so I'm not sure what the issue is. I get Error...

osornios

Spotify Star

1057 Views

1 replies

0 likes

Account
Premium
  • 1057 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Old Spotify Facebook account won’t delete so I can use it with new Spotify Account

I have deleted all connection of Spotify and Facebook so I can connect a new account to Facebook. It won’t connect displaying an error instead. If I log into the Spotify app using Facebook the old account still appears even though I have deleted it?

Casual Listener

I have deleted all connection of Spotify and Facebook so I can connect a new account to Facebook. It won’t connect displaying an error instead. If I log into the Spotify app using Facebook the old ac...

SKThomas82

Casual Listener

714 Views

2 replies

0 likes

Login
  • 714 Views
  • 2 replies
  • 0 likes

Superuser Contribution All my playlists are gone

I’ve been abroad and after a few days noticed all the playlists I was subscribed to and had created had completely disappeared. This was on my iPad, then iPhone a couple of days later, then when I logged into a desktop browser view of my account. The...

Casual Listener

I’ve been abroad and after a few days noticed all the playlists I was subscribed to and had created had completely disappeared. This was on my iPad, then iPhone a couple of days later, then when I lo...

leeroy_b

Casual Listener

571 Views

2 replies

0 likes

Account
Premium
  • 571 Views
  • 2 replies
  • 0 likes

Can't connect to my account (android web...)

Spoiler (Highlight to read) So,hello everyone. Thanks for helping me. I am having actually some problems to log into my account, whenever I try, it just give me an error " Oups, an error occur...". My account was working perfectly until now.

Newbie

  So,hello everyone. Thanks for helping me.   I am having actually some problems to log into my account, whenever I try, it just give me an error " Oups, an error occur...". My account w...

osornios

Spotify Star

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancle

How too Cancle my account ?? ? 

Newbie

How too Cancle my account ?? ?  

Julian

Moderator

1801 Views

1 replies

0 likes

  • 1801 Views
  • 1 replies
  • 0 likes

Accounts mixed up

Dear community, I uploaded a song from a new artist, Alex, through Distrokid. Somehow the song got uploaded to an existing Spotify artist account of the same name. I would like to split so that Alex (the rapper from NYC) can continue and Alex (my son...

Casual Listener

Dear community,    I uploaded a song from a new artist, Alex, through Distrokid. Somehow the song got uploaded to an existing Spotify artist account of the same name. I would like to spli...

Ted_Leenheers

Casual Listener

577 Views

2 replies

0 likes

Account
  • 577 Views
  • 2 replies
  • 0 likes

Superuser Contribution Country Settings and Subscribtion

Hi,I have recently moved country - from Singapore to the UK and need to change my payment details from a Singapore debit card to a UK one, however it says I can't change the country without changing the payment details, and also cannot change the pay...

Newbie

Hi, I have recently moved country - from Singapore to the UK and need to change my payment details from a Singapore debit card to a UK one, however it says I can't change the country without changin...

Jack

Roadie

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution hulu and spotify

as of yesterday I have not been able to log into Hulu account. I contact hulu and they said that spotify needs to activate my account it states that it is pending

Newbie

as of yesterday I have not been able to log into Hulu account.  I contact hulu and they said that spotify needs to activate my account it states that it is pending  

Guido

Spotify Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Artist approval

Hi so about a week ago I put my first single on Spotify. I soon after learned about Spotify for artist.. I signed up, my account was discovered within the app, but its been over a week and I still haven’t been approved. Any idea how long this takes?

Newbie

Hi so about a week ago I put my first single on Spotify. I soon after learned about Spotify for artist.. I signed up, my account was discovered within the app, but its been over a week and I still ha...

Maxim

Spotify Star

815 Views

1 replies

0 likes

  • 815 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change my country or billing information

I moved from the US to the NL, have followed all the instructions online (https://support.spotify.com/nl/article/How-can-I-change-my-country-setting/), and can't update my country or payment method (with the new country zip code). I have a premium ac...

Newbie

I moved from the US to the NL, have followed all the instructions online (https://support.spotify.com/nl/article/How-can-I-change-my-country-setting/), and can't update my country or payment method (...

Alfredo

Roadie

440 Views

1 replies

0 likes

Account
Premium
Subscription
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find confirmation email and says I'm not premium

I can't find my confirmation email and I've looked in the junk folder. I signed up for a free trial but it won't let me download music as its saying I'm not premium.

Newbie

I can't find my confirmation email and I've looked in the junk folder. I signed up for a free trial but it won't let me download music as its saying I'm not premium.

Alfredo

Roadie

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

E-mail changing

Hi there!I have a problem here with my account, I want to change the e-mail, but the actual e-mail that is in the account no longer exist, so with that I want to know if it's possible to change to another one!Thanks for your time.

Newbie

Hi there! I have a problem here with my account, I want to change the e-mail, but the actual e-mail that is in the account no longer exist, so with that I want to know if it's possible to ...

rossi1911

Community Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Weird name when sending Family invites

Hi, I just switched my premium profile to Family. I sent my wife an invite, everything's good, but when she's on the confirmation page she sees (I'm from Italy so sorry if translation is slightly different) 'Congratulations, you're about to subscribe...

Visitor

Hi, I just switched my premium profile to Family. I sent my wife an invite, everything's good, but when she's on the confirmation page she sees (I'm from Italy so sorry if translation is slightly dif...

osornios

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

GETTING PREMIUM FAMILY ACCOUNT SET UP IS A NIGHTMARE

The fact that i can't contact anyone for help is ridiculous. I signed up for the premium service, then added the family, however the settings are wrong and it's impossible to figure out how to fix them. My son is getting ads on his account, I know th...

Newbie

The fact that i can't contact anyone for help is ridiculous. I signed up for the premium service, then added the family, however the settings are wrong and it's impossible to figure out how to fix th...

508 Views

0 replies

1 likes

Premium
  • 508 Views
  • 0 replies
  • 1 likes

No puedo acceder a spotify prrmium

Buenas tardes desde el mes pasado, he intentado acceder a Spotify premium, y lo he realizado con varias tarjetas con las cuales tengo cupo y he hecho varias compras internacionales, como hago para acceder a este servicio ?

Newbie

Buenas tardes desde el mes pasado, he intentado acceder a Spotify premium, y lo he realizado con varias tarjetas con las cuales tengo cupo y he hecho varias compras internacionales, como hago para ac...

osornios

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes