Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88134 Views

9 replies

2 likes

Account
Login
  • 88134 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

735145 Views

13 replies

4 likes

Account
  • 735145 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755294 Views

18 replies

29 likes

  • 755294 Views
  • 18 replies
  • 29 likes

Spotify username is random letters and numbers

I made this account online about half an hour ago. When I tried to log into the app it would only let me log in with my email and not my username. When I went in to account, my username was just a ton of random letters and numbers. It's really annoyi...

Newbie

I made this account online about half an hour ago. When I tried to log into the app it would only let me log in with my email and not my username. When I went in to account, my username was just a to...

Maxim

Spotify Star

965 Views

1 replies

1 likes

  • 965 Views
  • 1 replies
  • 1 likes

Switching accounts

I was previously on a chat with an agent for over an hour trying to fix a problem with my facebook based spotify account. I was trying to renew my student discount, however the spotify website wouldn't allow me to enter a valid postal code AT ALL. Th...

Newbie

I was previously on a chat with an agent for over an hour trying to fix a problem with my facebook based spotify account. I was trying to renew my student discount, however the spotify website wouldn...

liamtibke

Regular

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

premium

good days, I wanted to take advantage of the student discount. I applied 2 times and paid my 6.99 Turkish Liras(again two times) from my account. and it still looks like a free subscription, and I demand an extra 6.99 Turkish Liras to back from my ac...

Newbie

good days, I wanted to take advantage of the student discount. I applied 2 times and paid my 6.99 Turkish Liras(again two times) from my account. and it still looks like a free subscription, and I de...

liamtibke

Regular

287 Views

1 replies

0 likes

Free
Premium
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login issue

Had a premium account with my email through Facebook. I deleted my Facebook and then my phone broke a month later. So when I got a new phone I couldn’t login to my Spotify. How do I cancel that premium account so that I can start a new one on another...

Newbie

Had a premium account with my email through Facebook. I deleted my Facebook and then my phone broke a month later. So when I got a new phone I couldn’t login to my Spotify. How do I cancel that premi...

Alfredo

Roadie

403 Views

1 replies

0 likes

Account
Premium
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged in with FB, but cannot change password

I can log into my account fine using facebook, but if i want to chang my password on the spotify account i need to remember my old spotify password. I do not, so i should just reset my password with the an email, but the email that i used for spotify...

Newbie

I can log into my account fine using facebook, but if i want to chang my password on the spotify account i need to remember my old spotify password. I do not, so i should just reset my password with ...

Alfredo

Roadie

789 Views

1 replies

0 likes

  • 789 Views
  • 1 replies
  • 0 likes

Solved!! Problem with charge

Hi, I join today to the Premium account. I paid with paypal but I was charged £10.13 (€11,56) instead of €10.99 (my family plan).Can someone help me with this issue please? thanks in advance,Joao

Newbie

Hi,  I join today to the Premium account. I paid with paypal but I was charged £10.13 (€11,56) instead of €10.99 (my family plan). Can someone help me with this issue please?  thanks in ...

liamtibke

Regular

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

I’m lost

Hi!I’m italian, but living in Poland with a Spanish bank account.I’ve got problems with the payment because my data don’t corrispond (neither in my life) so Spotify is confused (like me).Thanks.

Newbie

Hi! I’m italian, but living in Poland with a Spanish bank account. I’ve got problems with the payment because my data don’t corrispond (neither in my life) so Spotify is confused (like me). Thanks.

Maxim

Spotify Star

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

My songs are gone

This morning when i went to use spotify on my phone and computer, they prompted me to log in again. After logging in, all my Library -> Songs were gone and replaced with songs I've never seen before. They all say they were added a day ago too. Seems ...

Newbie

This morning when i went to use spotify on my phone and computer, they prompted me to log in again.   After logging in, all my Library -> Songs were gone and replaced with songs I've never ...

rossi1911

Community Legend

700 Views

1 replies

0 likes

bug
  • 700 Views
  • 1 replies
  • 0 likes

Account premium

Ciao, ho attivato l'abbonamento Premium ieri sera, involontariamente pero ho fatto disconnetti e non riesco piu ad entrare! Ho altri account e li ho provati tutti, Ma niente, Non trovo l'account giusto con attivo il mio Premium! Ho provato a crearne ...

Newbie

Ciao, ho attivato l'abbonamento Premium ieri sera, involontariamente pero  ho fatto disconnetti e non riesco piu  ad entrare! Ho altri account e li ho provati tutti, Ma niente, Non trovo l'...

381 Views

0 replies

2 likes

  • 381 Views
  • 0 replies
  • 2 likes

Superuser Contribution "login button does not react when clicked on iphone 6"

So my login button does not react when click it on my iphone 6, neither does the "create account" one. Quick google searches gave nothing and so i as here. I have wiped app twice and wiped data in settings-programs-spotify.

Newbie

So my login button does not react when click it on my iphone 6, neither does the "create account" one. Quick google searches gave nothing and so i as here. I have wiped app twice and wiped data in se...

Alfredo

Roadie

537 Views

1 replies

0 likes

Account
Login
Other
  • 537 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change country

Hi,inside my spotify account I tried to change my country, but when I go to edit profile it only shows USA no other countries. Can anyone please help me out changing my country?

Visitor

Hi, inside my spotify account I tried to change my country, but when I go to edit profile it only shows USA no other countries. Can anyone please help me out changing my country?

user-removed

Not applicable

1937 Views

9 replies

0 likes

Account
  • 1937 Views
  • 9 replies
  • 0 likes

Premium Family Question

When I signed up for the premium family plan, I thought it was asking me who I would like to invite so I filled out my daughter's name who lives with me but now the account is in my daughters name for Premium, how can I change it back to my name?

Casual Listener

When I signed up for the premium family plan, I thought it was asking me who I would like to invite so I filled out my daughter's name who lives with me but now the account is in my daughters name fo...

songassistant

Composer

657 Views

3 replies

0 likes

  • 657 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to log into android app

Having problem with my android app now.. can log into Spotify web just fine. Tried all the solution method but nothing. How ?

Casual Listener

Having problem with my android app now.. can log into Spotify web just fine. Tried all the solution method but nothing. How ?

Alfredo

Roadie

422 Views

1 replies

0 likes

Account
Login
  • 422 Views
  • 1 replies
  • 0 likes

Move and new account? Bad joke...

isnt it? They had quit my wifes and sons family plan, cause of the new adress. What could i do, to not create a new account? I dont want to click my over years grown and managed playlist back together. Whats your solution for this? BR Tulpe

Casual Listener

isnt it?   They had quit my wifes and sons family plan, cause of the new adress.   What could i do, to not create a new account?   I dont want to click my over years grown a...

Maxim

Spotify Star

640 Views

3 replies

0 likes

Account
Premium
Subscription
  • 640 Views
  • 3 replies
  • 0 likes

Help for student premium registration

I need help. Seems sheerID does not verify my documents (all are readable and clean and all are payments of my tuition fee)

Newbie

I need help. Seems sheerID does not verify my documents (all are readable and clean and all are payments of my tuition fee) 

ibrahimislr

Newbie

449 Views

2 replies

0 likes

  • 449 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover Weekly Algorithm so Inaccurate

Fist, let me say - oh my god! It's been maybe 10th week of my "Discover Weekly" from Spotify that is sooooo inaccurate... Everytime i hit "dislike song" and everytime i get the same songs... I'm working from home so Spotify is turned on all the day b...

Newbie

Fist, let me say - oh my god! It's been maybe 10th week of my "Discover Weekly" from Spotify that is sooooo inaccurate... Everytime i hit "dislike song" and everytime i get the same songs... I'm work...

Jack

Roadie

1236 Views

1 replies

0 likes

Account
Other
  • 1236 Views
  • 1 replies
  • 0 likes

i want to completely delete my spotify account

i want to delete my spotify account so i can put my current email in my new account

Newbie

i want to delete my spotify account so i can put my current email in my new account 

phan_times

Community Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

all my playlists are gone

idk where they went but it says i have no music at all

Newbie

idk where they went but it says i have no music at all

Sebasty

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Says I'm "Offline" but I'm not... :(

***now it's saying I'm offline? My phone works fine. I hit Facebook to log in as that's how I've always done it, but it just sits and spins... No error message, nothing. I'd let my premium laps, but it's all paid up... My son logs in via the family a...

Newbie

***now it's saying I'm offline?  My phone works fine.       I hit Facebook to log in as that's how I've always done it, but it just sits and spins... No error message, not...

aharris19

Casual Listener

459 Views

3 replies

0 likes

Account
Premium
  • 459 Views
  • 3 replies
  • 0 likes

Barred account

I was on a live chat with customer support and they ended up barring my account so no one could access it (sine someone had hacked it) I now cannot log on nor change the password. Help? I was using the account “breezy1410”

Visitor

I was on a live chat with customer support and they ended up barring my account so no one could access it (sine someone had hacked it) I now cannot log on nor change the password. Help? I was using t...

Maxim

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes