Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420673 Views
  • 965 replies
  • 108 likes
  • Account
  • 420673 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186099 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186099 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103342 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103342 Views
  • 69 replies
  • 10 likes

Solved!! Merging into family accounts

Hi there, My wife and I have separate premium accounts but would like to merge into one family account to save some money. Is this possible without losing playlists? Thanks!!

  • Newbie
  • Hi there,   My wife and I have separate premium accounts but would like to merge into one family account to save some money. Is this possible without losing playlists?   Thanks!!
  • Maxim
  • Spotify Star
  • 759 Views
  • 1 replies
  • 0 likes
  • 759 Views
  • 1 replies
  • 0 likes

Spotify and Facebook

Hey! I accidently connected my father's Facebook profile to my Spotify account. I see that you're supposted to have the desktop app, click Settings and then Disconnect from Facebook. This button is nowhere to be seen in my app, just the title Faceboo...

  • Visitor
  • Hey!   I accidently connected my father's Facebook profile to my Spotify account. I see that you're supposted to have the desktop app, click Settings and then Disconnect from Facebook. This bu...
  • Luke
  • Spotify Star
  • 496 Views
  • 3 replies
  • 0 likes
  • 496 Views
  • 3 replies
  • 0 likes

Solved!! Following people from my artist account

Hi everyoneI have an artist account, can I follow other people or artists from my artist account the same way they follow me??

  • Casual Listener
  • Hi everyone I have an artist account, can I follow other people or artists from my artist account the same way they follow me?? 
  • Maxim
  • Spotify Star
  • 1937 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1937 Views
  • 3 replies
  • 0 likes

Kan niet inloggen

Via mijn account heb ik Family aangemaakt waar 3 gezinsleden nu gebruik van maken en ik beheerder was. Mijn account was Premium en liep via KPN. Nu ben ik bij KPN weg en is mijn Premium een Free account geworden. Ik kan zelf niet inloggen op ons fami...

  • Newbie
  • Via mijn account heb ik Family aangemaakt waar 3 gezinsleden nu gebruik van maken en ik beheerder was.  Mijn account was Premium en liep via KPN. Nu ben ik bij KPN weg en is mijn Premium een Fre...
  • Hubo
  • Community Legend
  • 658 Views
  • 1 replies
  • 0 likes
  • 658 Views
  • 1 replies
  • 0 likes

Solved!! Can't play offline with Premium?

Hey spotify I have a Premium Account but Im not able to listen offline 

  • Casual Listener
  • Hey spotify   I have a Premium Account but Im not able to listen offline 
  • mulenth
  • Newbie
  • 153735 Views
  • 39 replies
  • 8 likes
  • 153735 Views
  • 39 replies
  • 8 likes

Solved!! Merge followers from an user profile with an artist profile

Hey there, so here is the thing: I have just a normal pro user account, but I want to release some tracks on Spotify in the following weeks.My plan was to advertise a bit my profile on my socials to gain some followers and when the tracks are online ...

  • Casual Listener
  • Hey there,   so here is the thing: I have just a normal pro user account, but I want to release some tracks on Spotify in the following weeks. My plan was to advertise a bit my profile on my ...
  • Maxim
  • Spotify Star
  • 7209 Views
  • 21 replies
  • 2 likes
  • Account
  • 7209 Views
  • 21 replies
  • 2 likes

Solved!! Changing country

Hello, Im french so sorry for my English ! I am travelling in Australia for one year , as I don't earn money on my french bank account I decided to put my Australian credit card to pay , but I can't listen the french song that I listened before and i...

  • Newbie
  • Hello, Im french so sorry for my English !  I am travelling in Australia for one year , as I don't earn money on my french bank account I decided to put my Australian credit card to pay , but I...
  • Maxim
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Smart postpaid subscriptions

How come I can't purchase premium using my smart carrier (Philippines) as a mode of payment. Yesterday when i tried to renew or subscribe to premium, I receive the PIN via SMS but it's not working. I also tried to subscribe again today twice, but I d...

  • Casual Listener
  • How come I can't purchase premium using my smart carrier (Philippines) as a mode of payment. Yesterday when i tried to renew or subscribe to premium, I receive the PIN via SMS but it's not working. I...
  • chariizsnioda0
  • Newbie
  • 45266 Views
  • 25 replies
  • 0 likes
  • Subscription
  • 45266 Views
  • 25 replies
  • 0 likes

Can't redeem a family code

My mom upgraded & sent me a family code to redeem & I have the code but don't know how or where to enter my invite code to get my account premium. Can anyone give me a link or instructions on where I put the code I have?

  • Casual Listener
  • My mom upgraded & sent me a family code to redeem & I have the code but don't know how or where to enter my invite code to get my account premium. Can anyone give me a link or instructions on...
  • cameleon32
  • Casual Listener
  • 16085 Views
  • 8 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 16085 Views
  • 8 replies
  • 0 likes

Email change.

Hello, I recently deleted my facebook and would like to also delete the email that was associated with it. I realized that my spotify was still on that email so I attempted to change it. The only option that comes up is "you can change your email thr...

  • Visitor
  • Hello,   I recently deleted my facebook and would like to also delete the email that was associated with it. I realized that my spotify was still on that email so I attempted to change it. The...
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

[Other] When you sign up with Facebook...

When you sign up with Facebook you get a VERY personal goodbye

  • Newbie
  • When you sign up with Facebook you get a VERY personal goodbye 😂
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Solved!! Login failure

Hi,I was suddenly thrown out of Spotify.When I try to logon I get the message that it is the wrong username/password. But that is not the case since I use the Facebook login info. And I am currently logged on to FB. I even tried to log off FB and log...

  • Newbie
  • Hi, I was suddenly thrown out of Spotify. When I try to logon I get the message that it is the wrong username/password. But that is not the case since I use the Facebook login info. And I am curren...
  • BrightChen
  • Casual Listener
  • 24702 Views
  • 34 replies
  • 0 likes
  • 24702 Views
  • 34 replies
  • 0 likes

hacked

Hi, my account was hacked 4 days ago. I tried to log in but the password was inncorect so the hacker must ave changed it and when i tried resetting the password it didn't work either. The hacker changed both password and email, he also has deleted my...

  • Visitor
  • Hi, my account was hacked 4 days ago. I tried to log in but the password was inncorect so the hacker must ave changed it and when i tried resetting the password it didn't work either. The hacker chan...
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
  • 293 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked

An unknown iPhone has been using my account today. I have signed out of all devices and changed my password to prevent further logins. The iPhone in question came up as "Long's iPhone". Please can you advise how long this device had access to my acco...

  • Newbie
  • An unknown iPhone has been using my account today. I have signed out of all devices and changed my password to prevent further logins.   The iPhone in question came up as "Long's iPhone". &nb...
  • Maxim
  • Spotify Star
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost playlists and downloaded music

Recently updated my iPhone app and today when opening it asked me to log in. When i did all of my playlists were gone along with my downloaded files. I have the family premium offering. iPhone 7 version :1.11 (15B93)Spotify App Version: 8.4.45.564 Ha...

  • Casual Listener
  • Recently updated my iPhone app and today when opening it asked me to log in.  When i did all of my playlists were gone along with my downloaded files.  I have the family premium offering. ...
  • Alfredo
  • Roadie
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution what if i subcribe premium for 1 year and after that i get another plan for family

Hello, what if i subcribe for 1 year and then i get the premium for my family so my 1 year member will be canceled? and i i have to use family plan after that i lost my premium?

  • Casual Listener
  • Hello,   what if i subcribe for 1 year and then i get the premium for my family so my 1 year member will be canceled? and i i have to use family plan after that i lost my premium?
  • Alfredo
  • Roadie
  • 800 Views
  • 2 replies
  • 0 likes
  • 800 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can not log in

My username and my password are correct. I can log in on the website but when I try to log in from the app nothing happen.

  • Newbie
  • My username and my password are correct. I can log in on the website but when I try to log in from the app nothing happen.  
  • Alfredo
  • Roadie
  • 327 Views
  • 1 replies
  • 0 likes
  • Login
    Subscription
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for student Hulu and Spotify

I try creating my Hulu account but every time I try to click “create account” it doesn’t let me. What should I do?

  • Newbie
  • I try creating my Hulu account but every time I try to click “create account” it doesn’t let me. What should I do?
  • Alfredo
  • Roadie
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes