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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282232 Views
  • 829 replies
  • 87 likes
  • Account
  • 282232 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134104 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134104 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76095 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76095 Views
  • 63 replies
  • 8 likes

Solved!! Bank and Spotify in differents countries

Hi! I'm a French student actually in Ireland for one year. I want to subscribe to Spotify premium but my bank account is located in France and my Spotify account here in Ireland. When I tried to subscribe I was told my bank account has to be in Irela...

  • Casual Listener
  • Hi! I'm a French student actually in Ireland for one year. I want to subscribe to Spotify premium but my bank account is located in France and my Spotify account here in Ireland. When I tried to...
  • Maxim
  • Spotify Star
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Playlists are not editing

I've deleted some song froma playlist brut they keep adding back. Is there a bug or something?

  • Casual Listener
  • I've deleted some song froma playlist brut they keep adding back. Is there a bug or something?
  • crisamericano
  • Casual Listener
  • 201 Views
  • 2 replies
  • 0 likes
  • Account
  • 201 Views
  • 2 replies
  • 0 likes

Playlist Won't Play

Created a new playlist but when I try to play it on my mobile device it won't play the songs on the playlist. It might play one or two but then it plays random songs. This only happens on my mobile device and only with this playlist. I looked through...

  • Casual Listener
  • Created a new playlist but when I try to play it on my mobile device it won't play the songs on the playlist. It might play one or two but then it plays random songs. This only happens on my mobile d...
  • jyndel
  • Casual Listener
  • 174 Views
  • 3 replies
  • 0 likes
  • 174 Views
  • 3 replies
  • 0 likes

Solved!! Change accountname back

hi,today my account was hacked. Someone plays music from another smartphone and all my playlists were deleted - even my name was changed to Andrea Mellado. I removed all logins via spotify browser and changed my password. That worked - but Andrea Mel...

  • Casual Listener
  • hi, today my account was hacked. Someone plays music from another smartphone and all my playlists were deleted - even my name was changed to Andrea Mellado. I removed all logins via spotify browser ...
  • LoaODjaei
  • Casual Listener
  • 389 Views
  • 4 replies
  • 0 likes
  • Account
  • 389 Views
  • 4 replies
  • 0 likes

Nobody from Spotify Customer Support will contact me

I was online chatting with customer support in order to make a new account and transfer my playlists and followers. The assistant deleted my account so I could make a new one. We then got sidconnected so now I have an empty account and NO ONE WILL CO...

  • Newbie
  • I was online chatting with customer support in order to make a new account and transfer my playlists and followers. The assistant deleted my account so I could make a new one. We then got sidconnecte...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Menu item "Artists I like" and samples disappeared.

Hello everyone, Before booking a premium account, I was able to click on my name and select artists I like from a list of genres. Afterwards, I was presented with a few pieces of music that I could choose to like or skip. That was really great, becau...

  • Newbie
  • Hello everyone,   Before booking a premium account, I was able to click on my name and select artists I like from a list of genres. Afterwards, I was presented with a few pieces of music that ...
  • Chris
  • Spotify
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung t.v.

I have 2 Samsung tvs...first one loaded fine and works. 2nd one has the app but it just stays on the loading screen, but never actually loads...any ideas?

  • Newbie
  • I have 2 Samsung tvs...first one loaded fine and works. 2nd one has the app but it just stays on the loading screen, but never actually loads...any ideas?
  • Chris
  • Spotify
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads desaparecem do app no windows e no android

Tentei ir na minha conta Dispositivos Offline e remover todos dispositivos, pois li em um topico que isso pode ajudar, porem ao clicar no botao nada acontece, nao funciona o botao individual e nem no botao remover todos.

  • Newbie
  • Tentei ir na minha conta Dispositivos Offline e remover todos dispositivos, pois li em um topico que isso pode ajudar, porem ao clicar no botao nada acontece, nao funciona o botao individual e nem no...
  • Chris
  • Spotify
  • 280 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 280 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Premium - Not asked about address

I subscribed to Family Premium yesterday through mobile and it did not ask me for a home address. Simply asked me to pay. Now I can't tell my family what specific address they should add, because it might block their accounts from the subscription. C...

  • Newbie
  • I subscribed to Family Premium yesterday through mobile and it   did not ask me for a home address.   Simply asked me to pay. Now I can't tell my family what specific address they should ...
  • Felixh31
  • Music Fan
  • 344 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 344 Views
  • 2 replies
  • 0 likes

Solved!! Don't know my password or e-mail address!

After a long absence from Spotify Free, I was tempted to sign up for Premium for a little while. Spotify was still logged-in on my PC desktop, so I just paid the money and thought nothing of it. Then I realised that I don't know my password and the e...

  • Visitor
  • After a long absence from Spotify Free, I was tempted to sign up for Premium for a little while. Spotify was still logged-in on my PC desktop, so I just paid the money and thought nothing of it. &nb...
  • Felixh31
  • Music Fan
  • 2322 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2322 Views
  • 1 replies
  • 0 likes

Changed from Premium to Family

Hi,I changed from Premium to Family (togehter with my son). But now I was charged for both, 14.99 plus 9,99 (via Paypal).

  • Newbie
  • Hi, I changed from Premium to Family (togehter with my son). But now I was charged for both, 14.99 plus 9,99 (via Paypal).
  • Felixh31
  • Music Fan
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
  • 205 Views
  • 1 replies
  • 0 likes

Contact spotify support - account hacked

Hi all, I have a premium account for already two years, never had any issue. In the last month, everyday some random songs are automatically download in my device (I have never listened this artist, nor even this kind of music and for sure I did not ...

  • Newbie
  • Hi all,   I have a premium account for already two years, never had any issue. In the last month, everyday some random songs are automatically download in my device (I have never listened this...
  • IguanaSetup
  • Community Legend
  • 1005 Views
  • 1 replies
  • 0 likes
  • Security
  • 1005 Views
  • 1 replies
  • 0 likes

Incorrect Email/Facebook Problem

I've had a new email for my facebook for a long time now, but my spotify will not recognize the new email. I'm trying to upgrade to premium, but cannot cause to setup you need to be sent an email (which the email on my spotify is no longer in service...

  • Visitor
  • I've had a new email for my facebook for a long time now, but my spotify will not recognize the new email. I'm trying to upgrade to premium, but cannot cause to setup you need to be sent an email (wh...
  • Morgan75
  • Newbie
  • 450 Views
  • 8 replies
  • 0 likes
  • 450 Views
  • 8 replies
  • 0 likes

Cant login after previous update on android

After last night's update on Spotify, it logged me out this morning and i cant relogin anymore from my Samsung android phone. Account logins with PC & browser work for same account + password as does web player, so it seems it related to mobile/andro...

  • Casual Listener
  • After last night's update on Spotify, it logged me out this morning and i cant relogin anymore from my Samsung android phone.   Account logins with PC & browser work for same account + pas...
  • TeeLai
  • Casual Listener
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 293 Views
  • 1 replies
  • 0 likes

Solved!! I need my music taken down off Spotify

I've just received an email back from Spotify Artist Support,I'm guessing the email just wasn't read properly or it was an automated response. email:I’m ‘********’, awful name I know.A couple of years ago I made a few tracks, some guy named *********...

  • Visitor
  •   I've just received an email back from Spotify Artist Support, I'm guessing the email just wasn't read properly or it was an automated response.   email: I’m ‘********’, awful name I ...
  • user-removed
  • Not applicable
  • 3820 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Security
  • 3820 Views
  • 2 replies
  • 0 likes

Forgot password and account email no longer valid

Hi, I need to reset my password but the email linked to my account is my previous work email. I got married and changed my last name, so emails can no longer reach my old email address. Can I reset password a different way? Please advise.

  • Newbie
  • Hi, I need to reset my password but the email linked to my account is my previous work email.  I got married and changed my last name, so emails can no longer reach my old email address.  ...
  • MauriceMV
  • Spotify Star
  • 1298 Views
  • 1 replies
  • 0 likes
  • Login
  • 1298 Views
  • 1 replies
  • 0 likes

Email und benutzername vergessen komme nicht mehr in meinen acoount rein

Ich habe meine Email und auch den Benutzername vergessen und komme nicht mehr in meinen Account rein.Ich moechte mein Premium abbo kuendigen. MfG Florian

  • Newbie
  • Ich habe meine Email und auch den Benutzername vergessen und komme nicht mehr in meinen Account rein. Ich moechte mein Premium abbo kuendigen.   MfG   Florian
  • Luke
  • Spotify Star
  • 9274 Views
  • 1 replies
  • 0 likes
  • Login
  • 9274 Views
  • 1 replies
  • 0 likes

My premium account has been hacked

My account has been hacked. My email has changed to which is not my email adress attached to this account. But I can login in via my Facebook. Please help me.

  • Newbie
  • My account has been hacked. My email has changed to  <removed sensitive info>  which is not my email adress attached to this account. But I can login in via my Facebook.   ...
  • Luke
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
  • 197 Views
  • 1 replies
  • 0 likes

Spotify says I am abroad when logging in on phone

Cannot log into spotify on my phone as it says I am abroad and that my 14 days free are up, I have premium and both my payment details and account details both match the country that I am in.

  • Newbie
  • Cannot log into spotify on my phone as it says I am abroad and that my 14 days free are up, I have premium and both my payment details and account details both match the country that I am in.
  • Luke
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Account Issues

Hello, Today, I opened Spotify on both my phone and computer and was immediately logged out. Once I logged into my account, ALL my playlists were gone save the one I collaborate on. There was 1 personal playlist, but it was all music I've never liste...

  • Casual Listener
  • Hello,   Today, I opened Spotify on both my phone and computer and was immediately logged out. Once I logged into my account, ALL my playlists were gone save the one I collaborate on. There wa...
  • bookworm1343
  • Casual Listener
  • 509 Views
  • 2 replies
  • 0 likes
  • 509 Views
  • 2 replies
  • 0 likes