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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84915 Views

9 replies

2 likes

Account
Login
  • 84915 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662044 Views

13 replies

4 likes

Account
  • 662044 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744177 Views

18 replies

29 likes

  • 744177 Views
  • 18 replies
  • 29 likes

Account name string of letters and numbers

Hey I have just signed up to Spotify and my user account comes up as a random string of letters and numbers. Anyone know why is this?!

Newbie

Hey I have just signed up to Spotify and my user account comes up as a random string of letters and numbers. Anyone know why is this?!

SirensAE

Newbie

514 Views

2 replies

0 likes

  • 514 Views
  • 2 replies
  • 0 likes

Spotify on different time zone

Spotify account settings is set to Australia however it keeping telling me suggesting sleep time music first thing in the morning or vice versa and telling me it's Sunday when it's Monday morning. Does this happen to all Australian Spotify users or d...

Casual Listener

Spotify account settings is set to Australia however it keeping telling me suggesting sleep time music first thing in the morning or vice versa and telling me it's Sunday when it's Monday morning. Do...

Alfredo

Roadie

6742 Views

5 replies

0 likes

  • 6742 Views
  • 5 replies
  • 0 likes

Deactivated Facebook, cant log in

I deleted my Facebook account and that was how I logged into my Spotify. I have tried logging in with the Facebook email and still nothing. Please help.

Newbie

I deleted my Facebook account and that was how I logged into my Spotify. I have tried logging in with the Facebook email and still nothing. Please help.

user-removed

Not applicable

458 Views

1 replies

0 likes

Account
  • 458 Views
  • 1 replies
  • 0 likes

Cant log in

When i try to log in with my email the 'log in' icon switch to 'logging in' icon when pressed and then switch back and nothing happens. Anyone knows why?

Casual Listener

When i try to log in with my email the 'log in'  icon switch to 'logging in' icon when pressed and then switch back and nothing happens. Anyone knows why? 

dolev7

Casual Listener

412 Views

3 replies

0 likes

  • 412 Views
  • 3 replies
  • 0 likes

Double billing

How can I stop Spotify taking two subscription fees from my bank account? I'd like them to stop and also refund.

Newbie

How can I stop Spotify taking two subscription fees from my bank account? I'd like them to stop and also refund.

user-removed

Not applicable

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Hackearam minha conta

Hackearam minha conta e mudaram o e-mail, e meus dados do cartao esta na conta, como faco para recuperar?

Newbie

Hackearam minha conta e mudaram o e-mail, e meus dados do cartao esta na conta, como faco para recuperar?

Luke

Spotify Star

606 Views

1 replies

1 likes

  • 606 Views
  • 1 replies
  • 1 likes

Language selection for audiobooks

Hello, I'm living in Switzerland and I only see audiobooks in German and English. I am leaving in the french part of Switzerland, speaking french and like to see french audiobooks. Best

Newbie

Hello,   I'm living in Switzerland and I only see audiobooks in German and English. I am leaving in the french part of Switzerland, speaking french and like to see french audiobooks.   ...

belstgut

Casual Listener

1500 Views

3 replies

7 likes

Account
  • 1500 Views
  • 3 replies
  • 7 likes

ACCOUNT HACKED

The account https://open.spotify.com/user/kimbyz?si=3i72C0uOSPGfTuAhpNNPcQ is hacked which is unacceptable. Everything has been deleted, and I need everything back. The account is linked to a family premium subscription. Please, I’ve already emailed ...

Casual Listener

The account https://open.spotify.com/user/kimbyz?si=3i72C0uOSPGfTuAhpNNPcQ   is hacked which is unacceptable. Everything has been deleted, and I need everything back.  The account ...

Luke

Spotify Star

916 Views

5 replies

0 likes

Account
Premium
Security
  • 916 Views
  • 5 replies
  • 0 likes

Superuser Contribution facebook got blocked, what to do?

Hi guys! I have a premium (family) account and want to log in on the app on my new phone, but I can't. My account is linked to my facebook, but my facebook account got blocked recently! To change my username/emailadress I have to log in to my old fac...

Newbie

Hi guys!   I have a premium (family) account and want to log in on the app on my new phone, but I can't. My account is linked to my facebook, but my facebook account got blocked recently!...

Jack

Roadie

1561 Views

1 replies

0 likes

  • 1561 Views
  • 1 replies
  • 0 likes

Solved!! Someone else using my account.

Recently I’ve been having problems with people that I don’t know using my account. Cutting in and changing the song, creating playlist etc. When this happens I do the log out everywhere and reset my password. I sent an email to Spotify about it but n...

Casual Listener

Recently I’ve been having problems with people that I don’t know using my account.  Cutting in and changing the song, creating playlist etc.  When this happens I do the log out everywhere a...

Sitdown

Casual Listener

1237 Views

2 replies

0 likes

  • 1237 Views
  • 2 replies
  • 0 likes

Android app is always offline. Premium account

This is been happening for a while already. Been in numerous threads and any solution has worked out for me. I did the clear data/cache. The uninstall of the app, the change of the password, deleting the app. All I could think of and still the same i...

Casual Listener

This is been happening for a while already. Been in numerous threads and any solution has worked out for me. I did the clear data/cache. The uninstall of the app, the change of the password, deleting...

Faran

Newbie

414 Views

1 replies

0 likes

Account
Other
Premium
  • 414 Views
  • 1 replies
  • 0 likes

Commercials

I got a new computer and downloaded Spotify and then signed in with my account and now I am getting commercials when I didn't before. Any suggestions?

Newbie

I got a new computer and downloaded Spotify and then signed in with my account and now I am getting commercials when I didn't before.  Any suggestions?  

user-removed

Not applicable

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Perte identifiant et email

Bonjour pouvez vous retrouver mon identifiant spotify Premium grace a mes prelevements debit sur mon compte car je n est plus l adresse mail ni l identifian d acces de mon compte la transaction ecrit sur mon compte est SPOTIFY FRANCE CARTE 92934473 m...

Newbie

Bonjour pouvez vous retrouver mon identifiant spotify Premium grace a mes prelevements debit sur mon compte car je n est plus l adresse mail ni l identifian d acces de  mon compte la transaction...

813 Views

0 replies

0 likes

  • 813 Views
  • 0 replies
  • 0 likes

My spotify account is skipping tracks part way through

I have spotify premium installed on multiple devices. Today, on all devices, it is skipping tracks before they complete.When playing on my phone it was skipping. I paused it, and 10 seconds later it unpaused. I paused it again, and a few seconds late...

Newbie

I have spotify premium installed on multiple devices. Today, on all devices, it is skipping tracks before they complete. When playing on my phone it was skipping. I paused it, and 10 seconds ...

Maria_B

Moderator

533 Views

1 replies

0 likes

Desktop
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution paying for spotify premium but cant log in

i have now been paying for premium since 2010 and now getting error code 3 cant log in to my account at mobile or pc or anywhere.... and i have nerver changed any password or username. i have been paying premium for at least 3months to nothing and i ...

Newbie

i have now been paying for premium since 2010 and now getting error code 3 cant log in to my account at mobile or pc or anywhere.... and i have nerver changed any password or username. i have been pa...

Julian

Moderator

702 Views

1 replies

0 likes

Account
Login
  • 702 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for artists something went wrong

Can someone help me with this? I can't verify my artist account.

Music Fan

Can someone help me with this? I can't verify my artist account.

TheChemistNL

Music Fan

28991 Views

6 replies

0 likes

Other
  • 28991 Views
  • 6 replies
  • 0 likes

Changing my username without creating a new account?

So I joined the Spotify Premium Family Plan using my account and it changed my username to a bunch of letters and numbers. I already looked at the help page to see if I could change it back to what I had but it just said that I have to create a new a...

Newbie

So I joined the Spotify Premium Family Plan using my account and it changed my username to a bunch of letters and numbers. I already looked at the help page to see if I could change it back to what I...

phan_times

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Recuperer adresse mail d'un compte spotify premium avec identifiant

Bonjour,Mon pere ne sais plus quelle est l'adresse mail utilisee pour se connecter a son compte spotify. Et c'est lui le proprietaire du compte family.

Newbie

Bonjour, Mon pere ne sais plus quelle est l'adresse mail utilisee pour se connecter a son compte spotify. Et c'est lui le proprietaire du compte family.

1126 Views

0 replies

0 likes

Account
Premium
  • 1126 Views
  • 0 replies
  • 0 likes

Spotify fail

Hi. I would like to ask what is something wrong with your app? I cannot log in on my account. I've tried everything- uninstall and re-install the app, reseting password, signing up for a new account twice, and still nothing worked. It keeps on displa...

Newbie

Hi. I would like to ask what is something wrong with your app? I cannot log in on my account. I've tried everything- uninstall and re-install the app, reseting password, signing up for a new account ...

phan_times

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Solved!! CAN'T LOG IN ON MOBILE

I LOGIN NORMALLY TO MY LAPTOP, BUT I CAN'T LOGIN TO MOBILE DEVICES, AFTER THAT I TRY TO LOGIN DEVICE TELL ME THAT THE USER NAME OR PASSWORD ARE INCORRECT. BUT THEY ARE RIGHTS!PLEASE HALP ME

Casual Listener

I LOGIN NORMALLY TO MY LAPTOP, BUT I CAN'T LOGIN TO MOBILE DEVICES, AFTER THAT I TRY TO LOGIN DEVICE TELL ME THAT THE USER NAME OR PASSWORD ARE INCORRECT. BUT THEY ARE RIGHTS! PLEASE HALP ME

Luke

Spotify Star

5749 Views

3 replies

0 likes

Login
  • 5749 Views
  • 3 replies
  • 0 likes