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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75994 Views

28 replies

0 likes

  • 75994 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93497 Views

9 replies

2 likes

Account
Login
  • 93497 Views
  • 9 replies
  • 2 likes

Superuser Contribution Login issue

Even if i'm putting my email address and password the spotify app is not logging in. There is no any impact of login

Newbie

Even if i'm putting my email address and password the spotify app is not logging in. There is no any impact of login  

SergioDavid

Roadie

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Premium Account

Hi I have a premium account however I have had to reinstall Spotify onto my iPhone but will only display the free version. How do I get it to recognise I’m a premium account holder and let me download music?TIA

Casual Listener

Hi  I have a premium account however I have had to reinstall Spotify onto my iPhone but will only display the free version. How do I get it to recognise I’m a premium account holder and let me ...

Nico

Community Legend

641 Views

5 replies

0 likes

  • 641 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify account linked to FB account I can't remember account password or email to.

Is there any way to access a Spotify account if I can't recall the FB password or email address my account is linked to?

Newbie

Is there any way to access a Spotify account if I can't recall the FB password or email address my account is linked to?

SergioDavid

Roadie

539 Views

1 replies

0 likes

Account
  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution It won't let me change my country

So I lived in Canada and had Premium spotify. 2 months ago I moved to Poland and in with my mom who pays for family package on spotify. She sent me the invite to join her family group but when I go to fill it out it says I need to change my country. ...

Newbie

So I lived in Canada and had Premium spotify. 2 months ago I moved to Poland and in with my mom who pays for family package on spotify. She sent me the invite to join her family group but when I go t...

SergioDavid

Roadie

398 Views

1 replies

0 likes

Account
Other
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merged accounts, where is my music?

I had a Spotify account on Facebook that I canceled my subscription to previously. I just resubscribed with my student account that was not connected with FB by accident (creating a new account). I merged both of these accounts but can not find my mu...

Newbie

I had a Spotify account on Facebook that I canceled my subscription to previously. I just resubscribed with my student account that was not connected with FB by accident (creating a new account). I m...

SergioDavid

Roadie

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Broken service

Sorry, couldn't find that.On my radio (https://open.spotify.com/station/user/w0dm4n666/playlist/5x3tcRpP59rspPUynSrv9Z)Seriously?

Newbie

Sorry, couldn't find that. On my radio (https://open.spotify.com/station/user/w0dm4n666/playlist/5x3tcRpP59rspPUynSrv9Z) Seriously?

SergioDavid

Roadie

594 Views

1 replies

0 likes

  • 594 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email **bleep**

I recently had a request purportedly from Spotify saying my account had been suspended and I needed to log into https://member-spotifyupdate.com/usermemberkey########....To reactivate my account. Anyone else had this. It looks like **bleep** to me an...

Newbie

I recently had a request purportedly from Spotify saying my account had been suspended and I needed to log into   https://member-spotifyupdate.com/usermemberkey########.... To reactivate my a...

SergioDavid

Roadie

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different usernames but same account

So I have spotify premium and I have been using it for a while. My dad has a spotify account, and I am trying to do a family plan, I know the family plan works because my sister, whom I also invited to the family plan, is on with no issue. However, m...

Newbie

So I have spotify premium and I have been using it for a while. My dad has a spotify account, and I am trying to do a family plan, I know the family plan works because my sister, whom I also invited ...

SergioDavid

Roadie

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont let me upgrade

Im pretty close to deleting this thing n going over to apple music. I got it for my wife and it works fine with premium. Then downloaded it for myself and whenever i try and upgrade it wont let me. Ive restarted the phone and closed the app down a fe...

Visitor

Im pretty close to deleting this thing n going over to apple music. I got it for my wife and it works fine with premium. Then downloaded it for myself and whenever i try and upgrade it wont let me. I...

SergioDavid

Roadie

626 Views

1 replies

0 likes

  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need Help forgot my facebook adress

Hello,i have forgotten my Facebook E-Mail Adress. But i know my username (from spotify) and my password.

Newbie

Hello, i have forgotten my Facebook E-Mail Adress. But i know my username (from spotify) and my password.  

SergioDavid

Roadie

886 Views

1 replies

0 likes

  • 886 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Error 500 in my Account

Hi, I think I opened my acocunt back in 2010 in the UK and never used it.Now I logged in to my account but I cannot access my account settings at all.I believe it is because I have not used it for such a long time and the fact that I now live in Pola...

Newbie

Hi,   I think I opened my acocunt back in 2010 in the UK and never used it. Now I logged in to my account but I cannot access my account settings at all. I believe it is because I have not u...

SergioDavid

Roadie

3890 Views

1 replies

0 likes

  • 3890 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mail del perfil de baja y olvidado mi contraseña

Buenos días a todos:Tengo una situación de Bucle imposible. En mi perfil tengo un correo electrónico que está dado de baja y para cambiarlo tengo que meter mi contraseña, pero no me acuerdo de mi contraseña. ¿Cómo puedo cambiar el mail? He escrito al...

Newbie

Buenos días a todos: Tengo una situación de Bucle imposible. En mi perfil tengo un correo electrónico que está dado de baja y para cambiarlo tengo que meter mi contraseña, pero no me acuerdo de mi c...

SergioDavid

Roadie

945 Views

1 replies

0 likes

  • 945 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable Offline Mode to Login?

My Android phone Spotify app is telling me I can't login unless I disable offline mode. But I'm not able to do that unless I'm logged in, so it's a condundrum. I honestly have no idea what to do about this. Thanks.

Newbie

My Android phone Spotify app is telling me I can't login unless I disable offline mode. But I'm not able to do that unless I'm logged in, so it's a condundrum. I honestly have no idea what to do abou...

SergioDavid

Roadie

1159 Views

1 replies

0 likes

  • 1159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting spotify to Facebook

Whenever I try to connect my spotify to my facebook it keeps showing me this:Sorry there has been a temporary error, please try again later I am not sure when later is.

Newbie

Whenever I try to connect my spotify to my facebook it keeps showing me this: Sorry there has been a temporary error, please try again later   I am not sure when later is.

SergioDavid

Roadie

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Solved!! Garbage Captcha

When logging into my (Premium) account using the webplayer I now have to complete the Google captcha (e.g. click on all images that contain a street number or a lake/sea or whatever). This is so annoying. I'm paying for your freaking service but stil...

Newbie

When logging into my (Premium) account using the webplayer I now have to complete the Google captcha (e.g. click on all images that contain a street number or a lake/sea or whatever). This is so anno...

MattSuda

Spotify Star

4231 Views

2 replies

2 likes

  • 4231 Views
  • 2 replies
  • 2 likes

Solved!! Do podcasts count for Wrapped Up?

Hi, I was wondering if the amount of time that you listen to podcasts counts for the minutes of music generally listened to that gets mentioned in Wrapped Up?E.g. when you listen to 1,000 minutes of podcasts, does that add up to the amount of stuff t...

Casual Listener

Hi,  I was wondering if the amount of time that you listen to podcasts counts for the minutes of music generally listened to that gets mentioned in Wrapped Up? E.g. when you listen to 1,000 mi...

Nico

Community Legend

14737 Views

1 replies

1 likes

Account
Other
  • 14737 Views
  • 1 replies
  • 1 likes

Solved!! Premium family subscription but can't find friends or transfer playlists

We upgraded to a family premium subscription. I can't find my husband's account to follow and I can't transfer over my playlists from his account. Help!

Newbie

We upgraded to a family premium subscription. I can't find my husband's account to follow and I can't transfer over my playlists from his account. Help!

MattSuda

Spotify Star

735 Views

1 replies

0 likes

  • 735 Views
  • 1 replies
  • 0 likes

60 days trial

Hello.Two days ago i'm not wrong i got a mail and i was announced that i got a free 60 days premium as a birthday gift. But it seems that i'm not eligible for it . Can somebody tell me why i'm not eligible ? I haven't got until now any free trial and...

Newbie

Hello. Two days ago i'm not wrong i got a mail and i was announced that i got a free 60 days premium as a birthday gift. But it seems that i'm not eligible for it .   Can somebody tell me why...

MattSuda

Spotify Star

754 Views

1 replies

0 likes

  • 754 Views
  • 1 replies
  • 0 likes

Superuser Contribution change country

Hi there ! I used spotify in US and now i am back home in france but it's impossible to change the country. In my account the country area cannot be changed but i need to change it to update my french bank account... someone had the same issue ??

Casual Listener

Hi there ! I used spotify in US and now i am back home in france but it's impossible to change the country. In my account the country area cannot be changed but i need to change it to update my frenc...

valouraccoon

Casual Listener

468 Views

2 replies

0 likes

  • 468 Views
  • 2 replies
  • 0 likes