Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 335821 Views
  • 890 replies
  • 105 likes
  • Account
  • 335821 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1148044 Views
  • 119 replies
  • 110 likes
  • Account
  • 1148044 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86130 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86130 Views
  • 68 replies
  • 9 likes

Has spotify ended their partnership with starbucks?

I use my spotify premium avidly due to the deal with starbucks that gives us partners free spotify. Has it ended? It no longer let me re-activate my subscription -it booted me back to free- and I am still a active employee.

  • Newbie
  • I use my spotify premium avidly due to the deal with starbucks that gives us partners free spotify. Has it ended? It no longer let me re-activate my subscription -it booted me back to free- and I am ...
  • Abundantmouse52
  • Casual Listener
  • 1507 Views
  • 4 replies
  • 0 likes
  • 1507 Views
  • 4 replies
  • 0 likes

wont let me confirm my family invite

I was sent an invite to be added as a family member on premium family plan. Every time I click the link in the email to accept the invitation, it takes me to the sign in page instead of the page where I can put in my invite code. I'm paying $15 a mon...

  • Casual Listener
  • I was sent an invite to be added as a family member on premium family plan. Every time I click the link in the email to accept the invitation, it takes me to the sign in page instead of the page wher...
  • gambit88
  • Casual Listener
  • 1672 Views
  • 6 replies
  • 2 likes
  • 1672 Views
  • 6 replies
  • 2 likes

Solved!!Superuser Contribution Using Spotify family abroad for long term stay

Hi, I currently live in the Philippines and I will be moving to Australia in two months time. I had Spotify premium account couple of years back, in the uk, when I was still a student, but that's gone since I couldn't continuously pay for it anymore....

  • Casual Listener
  • Hi,    I currently live in the Philippines and I will be moving to Australia in two months time. I had Spotify premium account couple of years back, in the uk, when I was still a student,...
  • jessbarolo
  • Newbie
  • 19436 Views
  • 8 replies
  • 0 likes
  • Account
    Subscription
  • 19436 Views
  • 8 replies
  • 0 likes

No access to account

Hello,I have a problem with my account. I lost my password from Spotify and the password for my Email. I used to have Spotity Premium, but last month Spotify couldnt get the money from my bank account. So I havent payed for it last month. Since I can...

  • Visitor
  • Hello, I have a problem with my account. I lost my password from Spotify and the password for my Email. I used to have Spotity Premium, but last month Spotify couldnt get the money from my bank acco...
  • LithiumRobe
  • Newbie
  • 400 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 400 Views
  • 2 replies
  • 0 likes

Sharing Spotify Premium With Family

I've tried to shave my subscription with a family member but when she inserts the requested informatios Spotify says she can't share Spotify with me.

  • Newbie
  •  I've tried to shave my subscription with a family member but when she inserts the requested informatios Spotify says she can't share Spotify with me.
  • Hangie
  • Regular
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

User Name

Bonjour I would like to change my user name, for some reason I don't know, it's my daughter name and I would like to put my name instead Thank you

  • Newbie
  • Bonjour   I would like to change my user name, for some reason I don't know, it's my daughter name and I would like to put my name instead   Thank you
  • Annieheimes3
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Can't login

Hi there. Recently, I've been using Spotify and it's been working fine. Then it suddenly stopped logging me in, I've changed my password and I get nothing. I even made a brand new Facebook account, and logged in fine on the pc. Then I tried from my p...

  • Newbie
  • Hi there. Recently, I've been using Spotify and it's been working fine. Then it suddenly stopped logging me in, I've changed my password and I get nothing. I even made a brand new Facebook account, a...
  • phan_times
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

tidak bisa login

saya tidak bisa login ke spotify karena saya tidak sengaja mengganti region

  • Newbie
  • saya tidak bisa login ke spotify karena saya tidak sengaja mengganti region
  • Netrilis
  • Music Fan
  • 1630 Views
  • 1 replies
  • 0 likes
  • Login
  • 1630 Views
  • 1 replies
  • 0 likes

Saya menerima undangan premium dr saudara kenapa saya gak bisa login lagi sebelumnya account saya

Account saya udah premium tiba tiba d ganti yg free kham account saya spotify family skr mau login gak bisa karena alamat tidak sama pdhl alamat sm kode pos sudah d tulis sama

  • Newbie
  • Account saya udah premium tiba tiba d ganti yg free kham account saya spotify family skr mau login gak bisa karena alamat tidak sama pdhl alamat sm kode pos sudah d tulis sama 
  • Netrilis
  • Music Fan
  • 2822 Views
  • 2 replies
  • 0 likes
  • 2822 Views
  • 2 replies
  • 0 likes

Can't change my country!

I moved from Belgium to Morocco and am unable to change my country. When I go in my profile options and try to click on the country list, it only gives me Belgium as an option, I cannot choose Morocco or any other country for that matter.Please help....

  • Newbie
  •   I moved from Belgium to Morocco and am unable to change my country. When I go in my profile options and try to click on the country list, it only gives me Belgium as an option, I cannot choos...
  • jeishonm
  • Regular
  • 340 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 340 Views
  • 2 replies
  • 0 likes

My account got hacked

Hello fellas. My account recently got hacked a little while ago. First off I noticed that entire albums for artists I have never heard of were downloaded into my library. Then when I tried to log in, my account was different. I had none of my premium...

  • Visitor
  • Hello fellas. My account recently got hacked a little while ago. First off I noticed that entire albums for artists I have never heard of were downloaded into my library. Then when I tried to log in,...
  • user-removed
  • Not applicable
  • 536 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 536 Views
  • 2 replies
  • 0 likes

how to change address for premium family

Hi, i made a mistake, while i was subscribing family account i wrote my job address instaed of my home address, do you know ho to change it? thxAntonio

  • Casual Listener
  • Hi, i made a mistake, while i was subscribing family account i wrote my job address instaed of my home address, do you know ho to change it?   thx Antonio
  • Gregiboy
  • Casual Listener
  • 2006 Views
  • 4 replies
  • 0 likes
  • 2006 Views
  • 4 replies
  • 0 likes

Habe premium gekauft und geht nicht

Habe mir letztens eine Spotify karte gekauft diese eingegeben und wurde auch angenommen jtz steht da ich habe bis zum 28.03 premium aber garnichts geht kann keine musik auswaehlen BITTE HELFEN DANKE

  • Casual Listener
  • Habe mir letztens eine Spotify karte gekauft diese eingegeben und wurde auch angenommen jtz steht da ich habe bis zum 28.03 premium aber garnichts geht kann keine musik auswaehlen BITTE HELFEN DANKE
  • Luke
  • Spotify Star
  • 1054 Views
  • 3 replies
  • 0 likes
  • 1054 Views
  • 3 replies
  • 0 likes

Superuser Contribution change country

How do I change country? I know this should be possible on my account page, however the country list is not downloaded. Why is that? How do I solve that?

  • Casual Listener
  • How do I change country? I know this should be possible on my account page, however the country list is not downloaded. Why is that? How do I solve that? 
  • RamonH78
  • Casual Listener
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Superuser Contribution language settings

Is it possible to get Spotify in English when you're in a German speaking country?

  • Casual Listener
  • Is it possible to get Spotify in English when you're in a German speaking country?
  • RamonH78
  • Casual Listener
  • 741 Views
  • 2 replies
  • 1 likes
  • Account
    Other
  • 741 Views
  • 2 replies
  • 1 likes

Cant Login

When i try to login on mobile it says that username or password are incorrect but i typed it right i even reset it couple of time and it didnt solve my problem any solution to this? and yeah when i try to log in on the web site it works

  • Casual Listener
  • When i try to login on mobile it says that username or password are incorrect but i typed it right i even reset it couple of time and it didnt solve my problem any solution to this?   and yeah...
  • user-removed
  • Not applicable
  • 563 Views
  • 4 replies
  • 0 likes
  • 563 Views
  • 4 replies
  • 0 likes

cant remember email, password or username to log in and cancel premium

i cant remember my email address that i used, my password, nor my username to log in and cancel premium

  • Newbie
  • i cant remember my email address that i used, my password, nor my username to log in and cancel premium
  • IguanaSetup
  • Community Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • Account
  • 545 Views
  • 1 replies
  • 0 likes

Can't Change Country

Hey there, I recently moved to S Korea. My account will not let me switch my country from the US. Any advice?

  • Newbie
  • Hey there, I recently moved to S Korea. My account will not let me switch my country from the US. Any advice?
  • Maxim
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Moved from US to Brazil but still getting charged

Moved from US to Brazil in August but still getting charged Us rates. How can I change that? Also I would like to get refunded for being overcharged since August as Spotify is cheaper in Brazil.

  • Newbie
  • Moved from US to Brazil in August but still getting charged Us rates. How can I change that? Also I would like to get refunded for being overcharged since August as Spotify is cheaper in Brazil. 
  • Maxim
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Account hacked

My partner's account was hacked, and the information changed so that she cannot access her account. As she is the primary account on our Premium Family membership, I cannot access anything but my "Free" account, even though we have a subscription. Ca...

  • Newbie
  • My partner's account was hacked, and the information changed so that she cannot access her account.   As she is the primary account on our Premium Family membership, I cannot access anythin...
  • Maxim
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes