Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 395253 Views
  • 941 replies
  • 107 likes
  • Account
  • 395253 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170173 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170173 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98695 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98695 Views
  • 68 replies
  • 10 likes

Can't upgrade to premium from Canada. Spotify does not accept postal code

I'm attempting to upgrade to premium and although the country setting is correct and currency displayed in Canadian Dollars, Spotify does not accept my postal code. It wants a zip code instead.

  • Casual Listener
  • I'm attempting to upgrade to premium and although the country setting is correct and currency displayed in Canadian Dollars, Spotify does not accept my postal code. It wants a zip code instead.
  • latele
  • Newbie
  • 4196 Views
  • 26 replies
  • 7 likes
  • Premium
    Subscription
  • 4196 Views
  • 26 replies
  • 7 likes

Hackad

Spotifys support är ju helt undre standard, ren ut sagt så jävla värdelös. Jag har blivit hackad, enda anledningen till att jag kan logga in är igenom fb.Nån har alltså lyckats tagit sig in på mitt acc, ändrat email, lösenordet, kön och när jag är fö...

  • Newbie
  • Spotifys support är ju helt undre standard, ren ut sagt så jävla värdelös.   Jag har blivit hackad, enda anledningen till att jag kan logga in är igenom fb. Nån har alltså lyckats tagit sig i...
  • Idadanielsson
  • Newbie
  • 2458 Views
  • 4 replies
  • 2 likes
  • Account
    Security
  • 2458 Views
  • 4 replies
  • 2 likes

Where is the buttons: Like, Don't like song?

Hi, i'm new to Spotify. When i am free user, i see 2 buttons "Like" and "Don't like" song to help Spotify know my hobbies and suggest songs in the future.But since i upgrade to premium user, i don't see these buttons. I just can add song to my librar...

  • Casual Listener
  • Hi, i'm new to Spotify. When i am free user, i see 2 buttons "Like" and "Don't like" song to help Spotify know my hobbies and suggest songs in the future. But since i upgrade to premium user, i don'...
  • Julian
  • Moderator
  • 19218 Views
  • 5 replies
  • 10 likes
  • 19218 Views
  • 5 replies
  • 10 likes

Delete all connected devices from the account

Hello, how can I delete all devices that were connected to my account? 

  • Newbie
  • Hello, how can I delete all devices that were connected to my account? 
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

I cannot change my country

Hello! Up until recently I used Spotify with an account with the country set to USA. Yesterday, Spotify launched in Romania, where I currently live and I wanted to change my country in my profile, but it appears to be grayed out and I cannot change i...

  • Regular
  • Hello! Up until recently I used Spotify with an account with the country set to USA. Yesterday, Spotify launched in Romania, where I currently live and I wanted to change my country in my profile, bu...
  • AlexPop28
  • Regular
  • 689 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 689 Views
  • 6 replies
  • 0 likes

Superuser Contribution votre compte est utilisé ailleurs

Bonjour Depuis hier, sur mon Android (V6.x), ma musique se met régulièrement en pause et le message "votre compte est utilisé ailleurs" apparait. Mon compte n'est normalement pas utilisé ailleurs. J'ai un 2e téléphone mais il était désactivé lorsque ...

  • Newbie
  • Bonjour   Depuis hier, sur mon Android (V6.x), ma musique se met régulièrement en pause et le message "votre compte est utilisé ailleurs" apparait.   Mon compte n'est normalement pas ut...
  • wtoggo
  • Newbie
  • 1706 Views
  • 5 replies
  • 0 likes
  • Login
    Security
  • 1706 Views
  • 5 replies
  • 0 likes

can't log in even if i am online

This afternoon i suddenly found my spotify logged out.I tried to login, and even if i am 100% sure that i am online, it told me to go online in order to log in.

  • Casual Listener
  • This afternoon i suddenly found my spotify logged out. I tried to login, and even if i am 100% sure that i am online, it told me to go online in order to log in.
  • ignoto_97
  • Casual Listener
  • 329 Views
  • 1 replies
  • 0 likes
  • Login
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family in Taiwan

Hello, I am switching my Premium account in Canada to a Taiwanese Premium for Family. For some reason it is not accepting a Taiwanese credit card when I attempt to change my payment details. Also, the Spotify website is missing its Family page on bot...

  • Casual Listener
  • Hello, I am switching my Premium account in Canada to a Taiwanese Premium for Family. For some reason it is not accepting a Taiwanese credit card when I attempt to change my payment details.   ...
  • phawkins76
  • Newbie
  • 1331 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to sign in

I am using an Android. I can sign into my computer and Playstation, but I tried username and email to sign in the same way, but it says they are incorrect.

  • Casual Listener
  • I am using an Android. I can sign into my computer and Playstation, but I tried username and email to sign in the same way, but it says they are incorrect.
  • shadowvale6
  • Casual Listener
  • 501 Views
  • 2 replies
  • 0 likes
  • 501 Views
  • 2 replies
  • 0 likes

spotify doesnt offer me the 30 minutes of ad-free music (for watching the short video) anymore?

Spotify stopped offering me the option of listening to 30 minutes of ad-free music for watching the short video.

  • Newbie
  • Spotify stopped offering me the option of listening to 30 minutes of ad-free music for watching the short video. 
  • 1178 Views
  • 0 replies
  • 5 likes
  • Account
    Free
    Other
  • 1178 Views
  • 0 replies
  • 5 likes

**How to update payment info and change payment options.!***

This seems to get lost in multiple threads so ill post it here. Go to https://www.spotify.com/uk/account/profile/ and look under Country. Youll notice a link to edit payment info.Other countries that are not the United Kingdom can just go to their sp...

  • Gig Goer
  • This seems to get lost in multiple threads so ill post it here.   Go to https://www.spotify.com/uk/account/profile/  and look under Country.  Youll notice a link to edit payment...
  • jimmason412
  • Casual Listener
  • 46926 Views
  • 3 replies
  • 2 likes
  • 46926 Views
  • 3 replies
  • 2 likes

can't use my email

i can't use my email for the account "We're sorry, that email is taken."but i don't have any account with this email

  • Newbie
  • i can't use my email for the account "We're sorry, that email is taken." but i don't have any account with this email
  • 278 Views
  • 0 replies
  • 0 likes
  • Account
  • 278 Views
  • 0 replies
  • 0 likes

Solved!! Error Code 408 FRUSTRATION

Okay I am in Mexico, for longer than 14 days, I am using free.I have been repeatedly asked to change my country settings - which I have done.My profile says I'm in Mexico, the website has the Mexican flag even, but STILL I cannot log in and access an...

  • Regular
  • Okay I am in Mexico, for longer than 14 days, I am using free. I have been repeatedly asked to change my country settings - which I have done. My profile says I'm in Mexico, the website has the M...
  • ceremonialbagel
  • Newbie
  • 9955 Views
  • 40 replies
  • 0 likes
  • Account
    Free
  • 9955 Views
  • 40 replies
  • 0 likes

Can't submit my artist account for verification

I'm trying to verify my artist account on Spotify, submitting all the needed information, but every time there's an error saying "Something went wrong, please try submitting form again".So I'm sort of frustrated, really don't know what to do.

  • Casual Listener
  • I'm trying to verify my artist account on Spotify, submitting all the needed information, but every time there's an error saying "Something went wrong, please try submitting form again". So I'm sort...
  • dextriani
  • Newbie
  • 1765 Views
  • 4 replies
  • 0 likes
  • 1765 Views
  • 4 replies
  • 0 likes

Recent Playlist showing foreign language songs I never played

I am about ready to cancel my premium subscription due to fears the account is compromised. I have ran multiple virus scans on all computers, tablets and phones running spotify, changed passwords multiple times, and still get the same result - every ...

  • Newbie
  • I am about ready to cancel my premium subscription due to fears the account is compromised.  I have ran multiple virus scans on all computers, tablets and phones running spotify, changed passwor...
  • Narankiwi
  • Composer
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Changing your username

When I was young I made a account I still use. It but I don't like the name so can you please make it so you can change your name it would help out a lot. Thank you for looking at this.

  • Casual Listener
  • When I was young I made a account I still use. It but I don't like the name so can you please make it so you can change your name it would help out a lot. Thank you for looking at this. 😃
  • Maxim
  • Spotify Star
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

Accounts mixed up

Dear community, I uploaded a song from a new artist, Alex, through Distrokid. Somehow the song got uploaded to an existing Spotify artist account of the same name. I would like to split so that Alex (the rapper from NYC) can continue and Alex (my son...

  • Casual Listener
  • Dear community,    I uploaded a song from a new artist, Alex, through Distrokid. Somehow the song got uploaded to an existing Spotify artist account of the same name. I would like to spli...
  • Ted_Leenheers
  • Casual Listener
  • 394 Views
  • 2 replies
  • 0 likes
  • Account
  • 394 Views
  • 2 replies
  • 0 likes

Artist approval

Hi so about a week ago I put my first single on Spotify. I soon after learned about Spotify for artist.. I signed up, my account was discovered within the app, but its been over a week and I still haven’t been approved. Any idea how long this takes?

  • Newbie
  • Hi so about a week ago I put my first single on Spotify. I soon after learned about Spotify for artist.. I signed up, my account was discovered within the app, but its been over a week and I still ha...
  • Maxim
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Spotify family question

I have gone ahead and added my children to the family account. Up until now, the monthly charge would be charged to their individual debit cards. Will the charge discontinue and only my credit card charged for the Family account?

  • Newbie
  • I have gone ahead and added my children to the family account.  Up until now, the monthly charge would be charged to their individual debit cards.  Will the charge discontinue and only my c...
  • Maxim
  • Spotify Star
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Solved!! Listening to music on two devices at the same time using the same account

Hello, i'm having an issue I have purchased the family account that supports up to 6 users. I'm not using them all but can I listen to music using both my phone and my computer at the same time using the same account?

  • Newbie
  • Hello, i'm having an issue   I have purchased the family account that supports up to 6 users. I'm not using them all but can I listen to music using both my phone and my computer at the same t...
  • phan_times
  • Community Legend
  • 1222 Views
  • 1 replies
  • 0 likes
  • 1222 Views
  • 1 replies
  • 0 likes