Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 350964 Views
  • 901 replies
  • 105 likes
  • Account
  • 350964 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1151944 Views
  • 119 replies
  • 110 likes
  • Account
  • 1151944 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88174 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88174 Views
  • 68 replies
  • 10 likes

Starbucks Partners spotify premium not working

I am a starbucks partner and it wont let me register for the free spotify premium, it just says "something went wrong" HELP

  • Casual Listener
  • I am a starbucks partner and it wont let me register for the free spotify premium, it just says "something went wrong" HELP
  • Marie9801
  • Newbie
  • 4762 Views
  • 9 replies
  • 0 likes
  • 4762 Views
  • 9 replies
  • 0 likes

Logging in

I need to change my payment information, but when I try to log in it says error. I have tried every possible way to log in. When I try to change my password it says an email is sent to my account, but there is no email there. I do however get their u...

  • Newbie
  • I need to change my payment information, but when I try to log in it says error. I have tried every possible way to log in. When I try to change my password it says an email is sent to my account, bu...
  • AkdM_
  • Casual Listener
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Someone steal my acc

Someone steal my account but I'm still paying premium price. In my credit card informations "[removed]" in 28/02/2018 is not mine. Can you delete this account? He/She changes everything(e-mail address and username) so I can't access back.

  • Newbie
  • Someone steal my account but I'm still paying premium price. In my credit card informations "[removed]" in 28/02/2018 is not mine. Can you delete this account? He/She changes everything(e-mail addres...
  • Maxim
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • Account
  • 397 Views
  • 1 replies
  • 0 likes

Tidak bisa masuk karena offline

Saya me log out spotify dengan keadaan offline..ketika akan masuk lagi tidam bisa..dan ketika saya diberi pilihan untuk connect tetap tidak bisa.

  • Casual Listener
  • Saya me log out spotify dengan keadaan offline..ketika akan masuk lagi tidam bisa..dan ketika saya diberi pilihan untuk connect tetap tidak bisa.
  • iinnaassgg23
  • Newbie
  • 31687 Views
  • 8 replies
  • 4 likes
  • Account
  • 31687 Views
  • 8 replies
  • 4 likes

Change the country

Hi, I am currently more than 14 days in Bangladesh, I am trying to update my country in the profile but I does not give me any option, can you help?' BRJ.Alfonso

  • Newbie
  • Hi, I am currently more than 14 days in Bangladesh, I am trying to update my country in the profile but I does not give me any option, can you help?'   BR J.Alfonso
  • Maxim
  • Spotify Star
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Premium account is canceled??

I have a premium account which is included to my Vodafone Turkey contract but my account is not premium since last sunday. Please help

  • Casual Listener
  • I have a premium account which is included to my Vodafone Turkey contract but my account is not premium since last sunday. Please help
  • Maxim
  • Spotify Star
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Malaysia - Premium

I am trying to sign up for premium but my current Maybank debit card is rejected. My card not activated for international use so would that be the issue here? Furthermore, why isn't there a paypal option for Malaysia? I use paypal when I want to make...

  • Newbie
  • I am trying to sign up for premium but my current Maybank debit card is rejected. My card not activated for international use so would that be the issue here?   Furthermore, why isn't there a ...
  • Dserenity9
  • Newbie
  • 25512 Views
  • 17 replies
  • 0 likes
  • 25512 Views
  • 17 replies
  • 0 likes

Loging In

Ok, so I am able to login on my computer, my schools computers, but not my phone. I use the Facebook login for everything, but every time I click it, it says that I cannot even go to where I can login.

  • Newbie
  • Ok, so I am able to login on my computer, my schools computers, but not my phone. I use the Facebook login for everything, but every time I click it, it says that I cannot even go to where I can logi...
  • veronii
  • Casual Listener
  • 2164 Views
  • 5 replies
  • 2 likes
  • Login
  • 2164 Views
  • 5 replies
  • 2 likes

Not receiving the Device Password

As I want to connect my Premium Spotify on my Tesla Model S, I want to optain my Device Password, because I've got a Facebook Spotify account. I pushed the button to get my password several Times, but I didn't get any emails from Spotify. My email ad...

  • Visitor
  • As I want to connect my Premium Spotify on my Tesla Model S, I want to optain my Device Password, because I've got a Facebook Spotify account. I pushed the button to get my password several Times, bu...
  • user-removed
  • Not applicable
  • 516 Views
  • 2 replies
  • 0 likes
  • 516 Views
  • 2 replies
  • 0 likes

Cant change country!

Hi. I recently moved back home after some years in Sweden. I have changed my payment datails to a Belgium-registered paypal account, but the Spotify country does not change. It always switches back to Sweden. I now have a billing address in Belgium c...

  • Casual Listener
  • Hi. I recently moved back home after some years in Sweden. I have changed my payment datails to a Belgium-registered paypal account, but the Spotify country does not change. It always switches back t...
  • henna_emilia
  • Newbie
  • 381 Views
  • 3 replies
  • 1 likes
  • Account
    Subscription
  • 381 Views
  • 3 replies
  • 1 likes

Facebook E-Mail changed, but Spotify didn't update.

Hello Spotifyans, I changed my E-Mail on Facebook about a week, but this change doesn't show up in my Spotify account.

  • Newbie
  • Hello Spotifyans,   I changed my E-Mail on Facebook about a week, but this change doesn't show up in my Spotify account.
  • XRFX
  • Regular
  • 2016 Views
  • 10 replies
  • 2 likes
  • 2016 Views
  • 10 replies
  • 2 likes

Superuser Contribution Family Members accounts?

HI, I have a premium family account on spotify and have two family members on the account. But this isn't shown anywhere on my account. When I go to family plan it just shows a link asking if i'd like to invite anyone. I need to remove one of the two...

  • Newbie
  • HI,   I have a premium family account on spotify and have two family members on the account. But this isn't shown anywhere on my account. When I go to family plan it just shows a link as...
  • patrickluijpers
  • Newbie
  • 250 Views
  • 2 replies
  • 0 likes
  • Account
  • 250 Views
  • 2 replies
  • 0 likes

Web Player down for two days

I don't understand why the web player isn't working for two days now...any help to fix it would be nice...using Chrome...cleared cookies...asked IT guy at work and he said it not an issue on our end...please help...I need my music or I will go insane...

  • Newbie
  • I don't understand why the web player isn't working for two days now...any help to fix it would be nice...using Chrome...cleared cookies...asked IT guy at work and he said it not an issue on our end....
  • user-removed
  • Not applicable
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

how i can login with this name?

my username is **********are you kidding me? why? how i can change it?

  • Newbie
  • my username is ********** are you kidding me? why? how i can change it?
  • user-removed
  • Not applicable
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 249 Views
  • 1 replies
  • 0 likes

suscripcion contacto

Hola alguien sabe cual es el correo para atencion de usuarios de spotify, o si hay algun medio de contacto?? saludos.

  • Newbie
  • Hola alguien sabe cual es el correo para atencion de usuarios de spotify, o si hay algun medio de contacto??   saludos.
  • osornios
  • Spotify Star
  • 361 Views
  • 3 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 361 Views
  • 3 replies
  • 0 likes

Email used to sign up no longer exists

The email I used to sign up with Spotify is no longer existing and I cannot change the password because I cannot receive emails so how do I change the email on my account to be able to also change the password? I have premium and am being charged and...

  • Casual Listener
  • The email I used to sign up with Spotify is no longer existing and I cannot change the password because I cannot receive emails so how do I change the email on my account to be able to also change th...
  • LegendarySpider
  • Newbie
  • 564 Views
  • 2 replies
  • 1 likes
  • Account
  • 564 Views
  • 2 replies
  • 1 likes

Superuser Contribution Keeps kicking me out

I can't log in correctly. I log in and it even shows the Spotify once you log in. But then immediatly sends me back to log in... Help?

  • Casual Listener
  • I can't log in correctly. I log in and it even shows the Spotify once you log in. But then immediatly sends me back to log in...    Help?
  • SpEk
  • Casual Listener
  • 11235 Views
  • 4 replies
  • 2 likes
  • Login
  • 11235 Views
  • 4 replies
  • 2 likes

Help disconnect Spotify

Can youyhelp me disconnect my account? I'm logged in at my old job and I would like to disconnect from that place.

  • Newbie
  • Can youyhelp me disconnect my account? I'm logged in at my old job and I would like to disconnect from that place. 
  • user-removed
  • Not applicable
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Spotify account - hacked accout - email and password changed

Hi,Someone changed ilegally accessed my premium spotify account and changed the email adress associated to it, and the password...What can I do ?

  • Newbie
  • Hi, Someone changed ilegally accessed my premium spotify account and changed the email adress associated to it, and the password... What can I do ?
  • user-removed
  • Not applicable
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Go online to login

So the app on my phone logged me out which would normally be fine, but i had my premium set to offline so that it didnt use data as I was listening while I drove. Now when I try to log in it tells me 'You are currently set to offline, please go onlin...

  • Newbie
  • So the app on my phone logged me out which would normally be fine, but i had my premium set to offline so that it didnt use data as I was listening while I drove. Now when I try to log in it tel...
  • sarahamalie91
  • Casual Listener
  • 606 Views
  • 1 replies
  • 0 likes
  • Login
  • 606 Views
  • 1 replies
  • 0 likes