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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82763 Views

29 replies

0 likes

  • 82763 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103472 Views

10 replies

3 likes

Account
Login
  • 103472 Views
  • 10 replies
  • 3 likes

Solved!! Garbage Captcha

When logging into my (Premium) account using the webplayer I now have to complete the Google captcha (e.g. click on all images that contain a street number or a lake/sea or whatever). This is so annoying. I'm paying for your freaking service but stil...

Newbie

When logging into my (Premium) account using the webplayer I now have to complete the Google captcha (e.g. click on all images that contain a street number or a lake/sea or whatever). This is so anno...

MattSuda

Spotify Star

4297 Views

2 replies

2 likes

  • 4297 Views
  • 2 replies
  • 2 likes

Solved!! Do podcasts count for Wrapped Up?

Hi, I was wondering if the amount of time that you listen to podcasts counts for the minutes of music generally listened to that gets mentioned in Wrapped Up?E.g. when you listen to 1,000 minutes of podcasts, does that add up to the amount of stuff t...

Casual Listener

Hi,  I was wondering if the amount of time that you listen to podcasts counts for the minutes of music generally listened to that gets mentioned in Wrapped Up? E.g. when you listen to 1,000 mi...

Nico

Community Legend

14819 Views

1 replies

1 likes

Account
Other
  • 14819 Views
  • 1 replies
  • 1 likes

Solved!! Premium family subscription but can't find friends or transfer playlists

We upgraded to a family premium subscription. I can't find my husband's account to follow and I can't transfer over my playlists from his account. Help!

Newbie

We upgraded to a family premium subscription. I can't find my husband's account to follow and I can't transfer over my playlists from his account. Help!

MattSuda

Spotify Star

748 Views

1 replies

0 likes

  • 748 Views
  • 1 replies
  • 0 likes

60 days trial

Hello.Two days ago i'm not wrong i got a mail and i was announced that i got a free 60 days premium as a birthday gift. But it seems that i'm not eligible for it . Can somebody tell me why i'm not eligible ? I haven't got until now any free trial and...

Newbie

Hello. Two days ago i'm not wrong i got a mail and i was announced that i got a free 60 days premium as a birthday gift. But it seems that i'm not eligible for it .   Can somebody tell me why...

MattSuda

Spotify Star

765 Views

1 replies

0 likes

  • 765 Views
  • 1 replies
  • 0 likes

Superuser Contribution change country

Hi there ! I used spotify in US and now i am back home in france but it's impossible to change the country. In my account the country area cannot be changed but i need to change it to update my french bank account... someone had the same issue ??

Casual Listener

Hi there ! I used spotify in US and now i am back home in france but it's impossible to change the country. In my account the country area cannot be changed but i need to change it to update my frenc...

valouraccoon

Casual Listener

497 Views

2 replies

0 likes

  • 497 Views
  • 2 replies
  • 0 likes

Artists page problems! (New release)

Good afternoon! Me and my friend are releasing a new song, named "Highway". My artist name is "HYWLKR" and he is "Nort Rainey".This is actually not our first release - and both of us already have verified artist pages. Problem 1: After releasing "Hig...

Casual Listener

Good afternoon!   Me and my friend are releasing a new song, named "Highway". My artist name is "HYWLKR" and he is "Nort Rainey". This is actually not our first release - and both of us ...

MattSuda

Spotify Star

963 Views

3 replies

0 likes

  • 963 Views
  • 3 replies
  • 0 likes

User name is a number (premium account)

I don't know why my name is chaged into a numeric one.someone can explain me that?

Regular

I don't know why my name is chaged into a numeric one. someone can explain me that?

Hdnw

Regular

612 Views

2 replies

0 likes

Account
Premium
  • 612 Views
  • 2 replies
  • 0 likes

‘You can only use Spotify 14 days in abroad’

Spotify log out my account then I can’t log in because it always says that I can only use Spotify 14 days in abroad but I’m not in abroad. Still staying in the Philippines since I’ve used spotify. I’ve been using Spotify for months, now what? Please ...

Newbie

Spotify log out my account then I can’t log in because it always says that I can only use Spotify 14 days in abroad but I’m not in abroad. Still staying in the Philippines since I’ve used spotify. I’...

Nico

Community Legend

1443 Views

1 replies

0 likes

  • 1443 Views
  • 1 replies
  • 0 likes

Random Playlists appearing

I'm not sure if someone has my credentials or if something is mixed up but playlists of other genres that I do not listen to are appearing under My Playlists. Every day I see a new one come up and their not random radio stations, they're entire playl...

Newbie

I'm not sure if someone has my credentials or if something is mixed up but playlists of other genres that I do not listen to are appearing under My Playlists. Every day I see a new one come up and th...

Nico

Community Legend

2679 Views

1 replies

0 likes

  • 2679 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is it possible to change the picture of the discover weekly playlist? (it's a picture of my ex -.- )

hey there,i'm a big fan of thee weekly playlist, but - i really don't know why - spotify decided to use a picture of my ex which was a couple of months ago in my facebook album. this maybe petty, but for me it's more than annoying.is there any chance...

Regular

hey there, i'm a big fan of thee weekly playlist, but - i really don't know why - spotify decided to use a picture of my ex which was a couple of months ago in my facebook album. this maybe petty, b...

DoriLori

Regular

93014 Views

69 replies

23 likes

Account
Other
Premium
  • 93014 Views
  • 69 replies
  • 23 likes

Facebook and Spotify

Hi Guys I have a free account and a student account on spotify and everytime i log in to spotify on my iphone, my iphone logs me in automatically on to me free account. how do i prevent this from defaulting the log in on my iphone to the free account...

Newbie

Hi Guys   I have a free account and a student account on spotify and everytime i log in to spotify on my iphone, my iphone logs me in automatically on to me free account.   how do i pre...

Keanu_C

Community Legend

746 Views

1 replies

0 likes

  • 746 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi sesion se cierra sola

Mi sesión se cierra sola y pierdo todas las descargas, ¿alguien que me ayude a solucionarlo?

Newbie

Mi sesión se cierra sola y pierdo todas las descargas, ¿alguien que me ayude a solucionarlo?

jay90

Casual Listener

37821 Views

7 replies

3 likes

  • 37821 Views
  • 7 replies
  • 3 likes

Account issue

I have just upgraded my mobile phone and I cannot access my premium subscription account. When I logged in to check, Ive been down graded to a free account. Can someone please explain why as I pay for my account via Vodafone.

Newbie

I have just upgraded my mobile phone and I cannot access my premium subscription account. When I logged in to check, Ive been down graded to a free account. Can someone please explain why as I pay fo...

user-removed

Not applicable

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Problema em usar o plano familiar ao mesmo tempo

Em fevereiro deste ano fiz um Plano familiar, porém se eu estou usando o Spotify , meus convidados não conseguem usar ao mesmo tempo.nao estamos conseguindo consertar este problema Como devemos fazer?

Newbie

Em fevereiro deste ano fiz um Plano familiar, porém se eu estou usando o Spotify , meus convidados não conseguem usar ao mesmo tempo. nao estamos conseguindo consertar este problema  Como deve...

Bittencourt

Spotify Star

5328 Views

1 replies

0 likes

  • 5328 Views
  • 1 replies
  • 0 likes

Limite de músicas offiline

Gostaria de saber o porquê o limite por dispositivo é de 3.333 faixas. Por que não é mensurado por tamanho de arquivo? Qual intereferência isso gera para vocês sendo que a rede e armazenamento afetado é o meu? Há possibilidade de fazer mais downloads...

Newbie

Gostaria de saber o porquê o limite por dispositivo é de 3.333 faixas. Por que não é mensurado por  tamanho de arquivo? Qual intereferência isso gera para vocês sendo que a rede e armazenamento ...

Bittencourt

Spotify Star

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Solved!! "Spotify User Notification" Pishing Email Received Today 20/04/2018

Hello everybody!This is my first time I write here and probably I'm doing something wrong, but just trying to help.I just received an email from: Spotify <*snip*> with "Spotify User Notification" title and a phishing button "Validate your membership"...

Newbie

Hello everybody! This is my first time I write here and probably I'm doing something wrong, but just trying to help. I just received an email from: Spotify <*snip*> with "Spotify User Notific...

user-removed

Not applicable

1728 Views

1 replies

1 likes

  • 1728 Views
  • 1 replies
  • 1 likes

Hacked email

Hi, I have had to open a second Spotify account because I have forgot my password to my old account and my email I used for it has been hacked and shut down so I cannot access it, however I am still paying for because I can’t cancel it without loggin...

Casual Listener

Hi, I have had to open a second Spotify account because I have forgot my password to my old account and my email I used for it has been hacked and shut down so I cannot access it, however I am still ...

Robcheesbrough

Casual Listener

589 Views

2 replies

0 likes

  • 589 Views
  • 2 replies
  • 0 likes

Account Hacked

I have just realised that my spotify premium has been hacked and i have been charged with multiple times for premium for family which I did not subscribe. It was only when spotify sent me an email saying that my email has been changed till i realized...

Casual Listener

I have just realised that my spotify premium has been hacked and i have been charged with multiple times for premium for family which I did not subscribe.    It was only when spotify sent...

Noiver

Regular

548 Views

2 replies

0 likes

Account
  • 548 Views
  • 2 replies
  • 0 likes

Spotify Premium don't work without WiFi!

Hi everyone! , in the last days i havea problem!, when i turn off my WIFi and i use spotify premium i can listen just one song and spotify is down!; and i return into the app and my account have a logout!! And then I'll get wifi and connect my acount...

Newbie

Hi everyone! , in the last days i havea problem!, when i turn off my WIFi and i use spotify premium i can listen just one song and spotify is down!; and i return into the app and my account have a lo...

Felixplace

Newbie

3924 Views

3 replies

0 likes

Account
  • 3924 Views
  • 3 replies
  • 0 likes

Solved!! "This song is not available. If you have the file on your computer ..."

Hello, I've search on google and I've seen similar threads with the same problem, but no answer solved my problem. Yesterday I was listening to a song on Spotify on my phone, all was good but now, when I listen to the same song on my computer, I rece...

Casual Listener

Hello, I've search on google and I've seen similar threads with the same problem, but no answer solved my problem.   Yesterday  I was listening to a song on Spotify on my phone, all was g...

Luke

Community Legend

992 Views

5 replies

0 likes

  • 992 Views
  • 5 replies
  • 0 likes