Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 395914 Views
  • 943 replies
  • 107 likes
  • Account
  • 395914 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170366 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170366 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98807 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98807 Views
  • 68 replies
  • 10 likes

Really bad!

hi Spotify love this. What more than music could you wish for. I wanted to try spotify for 30 days so I subscribed and thought let's give it a go, but when the 30 days expired it would have been lovely to know that you were charged 10 pounds for it! ...

  • Casual Listener
  • hi Spotify   love this. What more than music could you wish for. I wanted to try spotify for 30 days so I subscribed and thought let's give it a go, but when the 30 days expired it would have ...
  • Hansholz
  • Gig Goer
  • 1702 Views
  • 7 replies
  • 0 likes
  • 1702 Views
  • 7 replies
  • 0 likes

I want out!!!!

I have tried numerous times to cancel my premium subscription and when asked for my password to confirm it keep coming up with "incorrect password" when i know it is not. so when i click "I forgot my password" i type in my e-mail address and it says ...

  • Newbie
  • I have tried numerous times to cancel my premium subscription and when asked for my password to confirm it keep coming up with "incorrect password" when i know it is not. so when i click "I forgot my...
  • zykta
  • Regular
  • 908 Views
  • 2 replies
  • 1 likes
  • 908 Views
  • 2 replies
  • 1 likes

change country

I downloaded spotify while I was studying abroad in the UK, but now I am home in the US and no longer able to use it. I don't want to upgrade to spotify premium. is there any way i can change my country setting??

  • Newbie
  • I downloaded spotify while I was studying abroad in the UK, but now I am home in the US and no longer able to use it. I don't want to upgrade to spotify premium. is there any way i can change my coun...
  • meahtenoha
  • Spotify
  • 907 Views
  • 1 replies
  • 0 likes
  • 907 Views
  • 1 replies
  • 0 likes

Facebook password changed

I recently changed my Facebook password, and now my Spotify app on my computer will not let me sign in. I have downloaded a new Spotify app and resigned into Facebook, and nothing is helping. Help please? I miss my music! Nevermind, I was using the w...

  • Newbie
  • I recently changed my Facebook password, and now my Spotify app on my computer will not let me sign in. I have downloaded a new Spotify app and resigned into Facebook, and nothing is helping. Help pl...
  • 940 Views
  • 0 replies
  • 0 likes
  • 940 Views
  • 0 replies
  • 0 likes

Downgrade for Premium to Free

Hi, i need to downgrade my account today form premium to free, I cancelled my subscription earlier but this takes place after 22nd of feb. But I need it today for setting it up with another service. Thnx for a quick reply. Username: roysmid Regards, ...

  • Casual Listener
  • Hi,   i need to downgrade my account today form premium to free, I cancelled my subscription earlier but this takes place after 22nd of feb. But I need it today for setting it up with another ...
  • roysmid
  • Casual Listener
  • 1303 Views
  • 2 replies
  • 0 likes
  • 1303 Views
  • 2 replies
  • 0 likes

Using Spotify as a tool for music when livestreaming or uploading videos on youtube?

So I've been wondering, can I get copyright issues if I play a livestream of me playing games, while playing the music from Spotify to the stream? And what about using it on youtube videos? Sorry if this is the wrong place to ask this but didn't real...

  • Newbie
  • So I've been wondering, can I get copyright issues if I play a livestream of me playing games, while playing the music from Spotify to the stream? And what about using it on youtube videos?   ...
  • krikelin
  • Community Legend
  • 1020 Views
  • 1 replies
  • 0 likes
  • 1020 Views
  • 1 replies
  • 0 likes

Account problems

Hi, For some reason my FB account has been connected with my friends login details here on spotify,Before the FB merge I used my email (nenne_tft@hotmail.com) and it worked fine. Now its gone and when I log in with my FB details i get his playlists e...

  • Newbie
  • Hi,   For some reason my FB account has been connected with my friends login details here on spotify, Before the FB merge I used my email (nenne_tft@hotmail.com) and it worked fine.   ...
  • 877 Views
  • 0 replies
  • 0 likes
  • 877 Views
  • 0 replies
  • 0 likes

Playlists

Hi, I logged onto spotify and accidentally pressed ''disconnect from facebook'', now it seems that all my playlists are completly gone. How do I restore them? I don't wanna rush you guys but I need to get it sorted within two hours. Thanks.

  • Visitor
  • Hi,   I logged onto spotify and accidentally pressed ''disconnect from facebook'', now it seems that all my playlists are completly gone. How do I restore them?     I don't wanna ...
  • Thmc
  • Newbie
  • 1134 Views
  • 4 replies
  • 0 likes
  • 1134 Views
  • 4 replies
  • 0 likes

My friends under "people" are gone

Hi, All of a sudden, yesterday i was thrown out from Spotify and when I logged back in my friends were gone from under "people". I only have 11 left. what has happened? And how to I get them back?I've tried several times to log out and log back in, n...

  • Casual Listener
  • Hi,   All of a sudden, yesterday i was thrown out from Spotify and when I logged back in my friends were gone from under "people". I only have 11 left. what has happened? And how to I get them...
  • Carren
  • Casual Listener
  • 1882 Views
  • 2 replies
  • 0 likes
  • 1882 Views
  • 2 replies
  • 0 likes

Can't get premium1

Hi!When I try to buy premium it says that the payment fail. My card details are correct and everything is fine but some how it doesn't work! Can somebody help me?!

  • Newbie
  • Hi! When I try to buy premium it says that the payment fail. My card details are correct and everything is fine but some how it doesn't work! Can somebody help me?!
  • meahtenoha
  • Spotify
  • 1055 Views
  • 2 replies
  • 0 likes
  • 1055 Views
  • 2 replies
  • 0 likes

What have you done with my account??!?!?!

I have been a paying Premium subscriber for several months, and was being billed $9.99 a month. Now, as of February 10, there is a charge on my account from Spotify for $119.88, and I am completely unable to access my account on my PC or on my Androi...

  • Visitor
  • I have been a paying Premium subscriber for several months, and was being billed $9.99 a month. Now, as of February 10, there is a charge on my account from Spotify for $119.88, and I am completely u...
  • meahtenoha
  • Spotify
  • 1025 Views
  • 1 replies
  • 0 likes
  • 1025 Views
  • 1 replies
  • 0 likes

subscribed but still getting ads

decided i'd go ahead and pay for unlimited, because it was advertised as not having advertisements. i'm still getting little blips about apps and such. what gives? false advertising.any way to disable them?

  • Newbie
  • decided i'd go ahead and pay for unlimited, because it was advertised as not having advertisements. i'm still getting little blips about apps and such. what gives? false advertising. any way to disa...
  • meahtenoha
  • Spotify
  • 1018 Views
  • 1 replies
  • 0 likes
  • 1018 Views
  • 1 replies
  • 0 likes

Day 28 without Spotify - Still paying for Premium

Another Day gone and I am trying to keep my patience. I have a number of cases submitted to Spotify asking for help and the response I get is that someone is working on my issue. I ask why have all my case numbers been closed. There has been no resol...

  • Regular
  • Another Day gone and I am trying to keep my patience.   I have a number of cases submitted to Spotify asking for help and the response I get is that someone is working on my issue. &nbsp...
  • stuckinthe70s
  • Casual Listener
  • 1086 Views
  • 1 replies
  • 0 likes
  • 1086 Views
  • 1 replies
  • 0 likes

Solved!! Using Spotify with a DLNA client

Hi! I am thinking of purchasing a Spotify account, so I can download tracksand add them to my laptop and then using my DLNA server via my home network that alows me to play these tracks. I can do this from my laptop at the moment, but was wondering i...

  • Casual Listener
  • Hi!   I am thinking of purchasing a Spotify account, so I can download tracksand add them to my laptop and then using my DLNA server via my home network that alows me to play these tracks. I c...
  • Scuttlebroom
  • Casual Listener
  • 14217 Views
  • 6 replies
  • 0 likes
  • 14217 Views
  • 6 replies
  • 0 likes

SECURITY BREECH WTF

when I log in to my premium account it tells me that I am my wife's name. On her computer it tells her she is herself but when she clicks the account tab it accesses my info and CREDIT CARD....AND LOST MY PLAYLISTS....HELP.

  • Casual Listener
  • when I log in to my premium account it tells me that I am my wife's name. On her computer it tells her she is herself but when she clicks the account tab it accesses my info and CREDIT CARD....AND LO...
  • Sam
  • Spotify
  • 1292 Views
  • 3 replies
  • 0 likes
  • 1292 Views
  • 3 replies
  • 0 likes

Want my premium bacK!

At christmas i got spotify premium 3 months and i activated it 25 th december.For a few days ago my playlist on spotify was deleted and the premium was gone!? Please, what should i do?! Contact somebody? // Carl

  • Visitor
  • At christmas i got spotify premium 3 months and i activated it 25 th december. For a few days ago my playlist on spotify was deleted and the premium was gone!?   Please, what should i do?! Co...
  • Sam
  • Spotify
  • 1440 Views
  • 1 replies
  • 0 likes
  • 1440 Views
  • 1 replies
  • 0 likes

Can't purchase a subscription

I can't purchase a subscription using my paypal or just creditcard, and both of them has worked before. I've tried logging in and out, and yes I'm sure that I have the cash for it

  • Casual Listener
  • I can't purchase a subscription using my paypal or just creditcard, and both of them has worked before. I've tried logging in and out, and yes I'm sure that I have the cash for it 🙂
  • 966 Views
  • 0 replies
  • 0 likes
  • 966 Views
  • 0 replies
  • 0 likes

Lossless audio

It would be great if Spotify can offer lossless audio download e.g. FLAC.For now, the quality of downloaded audio files is far below of what I expected.

  • Newbie
  • It would be great if Spotify can offer lossless audio download e.g. FLAC. For now, the quality of downloaded audio files is far below of what I expected.  
  • Sam
  • Spotify
  • 2386 Views
  • 1 replies
  • 8 likes
  • 2386 Views
  • 1 replies
  • 8 likes

Can't connect to facebook without being "upgraded to facebook timeline????"

Seriously - I used to be able to connect but now it wants to install a new app that will upgrade me to timeline. How can I avoid that? Thanks.

  • Newbie
  • Seriously - I used to be able to connect but now it wants to install a new app that will upgrade me to timeline. How can I avoid that?   Thanks.
  • licenced
  • Community Legend
  • 1400 Views
  • 1 replies
  • 0 likes
  • 1400 Views
  • 1 replies
  • 0 likes

I made this with my facebook account and now I really want just a spotify only account

Hello, I signed up for the premium service and I want to deactivate my facebook is there anyway to switch my spotify account off of my facebook to just a spotify only log in?

  • Newbie
  • Hello,   I signed up for the premium service and I want to deactivate my facebook is there anyway to switch my spotify account off of my facebook to just a spotify only log in?
  • licenced
  • Community Legend
  • 1142 Views
  • 1 replies
  • 0 likes
  • 1142 Views
  • 1 replies
  • 0 likes