Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ironhoodie
  • Visitor
  • 224761 Views
  • 733 replies
  • 70 likes
  • Account
  • 224761 Views
  • 733 replies
  • 70 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1112633 Views
  • 118 replies
  • 106 likes
  • Account
  • 1112633 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 59089 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 59089 Views
  • 61 replies
  • 8 likes

Superuser Contribution Error Code: 3 My account is gone!

All of a sudden I had been logged out of my Premium account. As in, I was using it just fine on my phone an hour before it stopped working. I have been a customer for 5 years with zero problems until now. When attempting to log in, it says that my cr...

  • Newbie
  • All of a sudden I had been logged out of my Premium account. As in, I was using it just fine on my phone an hour before it stopped working. I have been a customer for 5 years with zero problems until...
  • Melody
  • Community Manager
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting Kicked out of my Account - CONSTANTLY!

Hello, I have been having this problem for the last week now. I log into my phone or my computer and start playing then I get kicked saying my account is being used elsewhere. So I then take the following steps;1) LOG OUT EVERYONE via spotify's profi...

  • Newbie
  • Hello,   I have been having this problem for the last week now.  I log into my phone or my computer and start playing then I get kicked saying my account is being used elsewhere.   ...
  • Melody
  • Community Manager
  • 2859 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 2859 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost account with premium

So i lost my premium account also with facebook and email. I was paying spotify from my mobile number. Got that acc for 3 years any chance to get it back or atleast transfer premium to new account? There is no way i can log in spotify i was logging t...

  • Newbie
  •    So i lost my premium account also with facebook and email. I was paying spotify from my mobile number. Got that acc for 3 years any chance to get it back or atleast transfer premium to...
  • Melody
  • Community Manager
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
  • 185 Views
  • 1 replies
  • 0 likes

Email - Facebook

HELP: When I log into Spotify with my Facebook credentials, the email addresses do not match between the two (Facebook & Spotify). The correct email address is in my Facebook account, Spotify has the wrong email address. However when I attempt to cha...

  • Casual Listener
  • HELP:  When I log into Spotify with my Facebook credentials, the email addresses do not match between the two (Facebook & Spotify).   The correct email address is in my Faceboo...
  • lamiamurray
  • Newbie
  • 200 Views
  • 4 replies
  • 0 likes
  • 200 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium account has been removed with no reason

Hi, i have a premium account and still can use it until 2 days ago. Today, i dont know why it was signed out and i can't log in. I tried to reset password but they said the email i entered was not registered or something. So i create a new account (w...

  • Visitor
  • Hi, i have a premium account and still can use it until 2 days ago. Today, i dont know why it was signed out and i can't log in. I tried to reset password but they said the email i entered was not re...
  • Melody
  • Community Manager
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login

Somehow I cant log in with facebook on my Mac, I just downloaded spotify and wanted to log in but whenever i push the facebook login button, it opens another tab of google chrome and nothing else happens. Anyone else tried something like this?

  • Newbie
  • Somehow I cant log in with facebook on my Mac, I just downloaded spotify and wanted to log in but whenever i push the facebook login button, it opens another tab of google chrome and nothing else hap...
  • botara
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • Login
  • 230 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Log in unavailable

While I was listening to music on the app, it suddenly kicked me out, so I tried logging in again, but it said either my username or password was incorrect. I clicked on the “Forgot my password” button to see if I could log in with a different passwo...

  • Newbie
  • While I was listening to music on the app, it suddenly kicked me out, so I tried logging in again, but it said either my username or password was incorrect. I clicked on the “Forgot my password” butt...
  • Melody
  • Community Manager
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Can't login!

I'm adding my Facebook username and password and I keep getting an error - it goes into the interface and then goes back to the login screen with an error "this username or password is incorrect (error code: 3). This worked yesterday fine, why wouldn...

  • Casual Listener
  • I'm adding my Facebook username and password and I keep getting an error - it goes into the interface and then goes back to the login screen with an error "this username or password is incorrect (err...
  • botara
  • Casual Listener
  • 98 Views
  • 1 replies
  • 0 likes
  • Login
  • 98 Views
  • 1 replies
  • 0 likes

Aus 2 Accounts EINEN machen???

Ich habe, warum auch immer 2 Accounts/Doppelaccounts! Ich hatte leider fuer den weniger genutzten/falschen und mir nicht richtig gelaeufigen Account "karstensteinke" die Aktion 12 Monate fuer 10 frei geschaltet, da dies nur ueber Web und nicht in der...

  • Newbie
  • Ich habe, warum auch immer 2 Accounts/Doppelaccounts! Ich hatte leider fuer den weniger genutzten/falschen und mir nicht richtig gelaeufigen Account "karstensteinke" die Aktion 12 Monate fu...
  • 134 Views
  • 0 replies
  • 0 likes
  • Account
  • 134 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify not recognizing e-mail

I attempted to log into Spotify (both to the app and the website) with my e-mail and credentials - the error was that the password was incorrect. When I tried to reset the password, it said to login with facebook credentials. However, my facebook cre...

  • Newbie
  • I attempted to log into Spotify (both to the app and the website) with my e-mail and credentials - the error was that the password was incorrect. When I tried to reset the password, it said to login ...
  • Melody
  • Community Manager
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family : No mail/link?

Got Spotify for family yesterday, and added my fiance. He should have got an e-mail with The invitation but he hasnt got anything?

  • Newbie
  • Got Spotify for family yesterday, and added my fiance. He should have got an e-mail with The invitation but he hasnt got anything? 
  • Melody
  • Community Manager
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t log in on app

Can log in via internet but not app. Anyone know why? 

  • Newbie
  • Can log in via internet but not app. Anyone know why? 
  • Melody
  • Community Manager
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution error code 3 Spotify app

Hello,After the latest Microsoft update my Spotify app logged me out and will not let me log back in. I have no issues accessing the account on the website. Here are the troubleshooting steps I have taken:1. restarted my computer2. reset my password ...

  • Newbie
  • Hello, After the latest Microsoft update my Spotify app logged me out and will not let me log back in. I have no issues accessing the account on the website. Here are the troubleshooting steps I h...
  • Melody
  • Community Manager
  • 349 Views
  • 1 replies
  • 0 likes
  • Login
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t log back into my Spotify on my iphone

I’ve been logged into the account for several months now and have had no problems. Several times it has logged me out and I have simply typed in my password and got back in. This time, it keeps saying error 404 or error 412. I do not have a Facebook ...

  • Newbie
  • I’ve been logged into the account for several months now and have had no problems. Several times it has logged me out and I have simply typed in my password and got back in. This time, it keeps sayin...
  • Melody
  • Community Manager
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont let me in to listen

I am a Premium customer over a year ... all of a sudden today I try and log in and it automatically keeps kicking me back to login page over and over everytime??? Please help........(P.S.Samsung Galaxy J7)

  • Newbie
  • I am a Premium customer over a year ... all of a sudden today I try and log in and it automatically keeps kicking me back to login page over and over everytime??? Please help........(P.S.Samsung Gala...
  • Melody
  • Community Manager
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Username not available for Spotify Community

I'd like to use the same username for community as my artist page. It's saying djjeffbutton is taken already, but I highly doubt it's someone other than myself and I see no option to claim that name? Any help here?

  • Casual Listener
  • I'd like to use the same username for community as my artist page. It's saying djjeffbutton is taken already, but I highly doubt it's someone other than myself and I see no option to claim that name?...
  • Maxim
  • Spotify Star
  • 263 Views
  • 5 replies
  • 0 likes
  • 263 Views
  • 5 replies
  • 0 likes

Superuser Contribution Trouble logging in

I just logged out of my spotify. Logged back in again and login was not working. Reset my password and it still won't let me login. I dont know what to do

  • Newbie
  • I just logged out of my spotify. Logged back in again and login was not working. Reset my password and it still won't let me login. I dont know what to do
  • Melody
  • Community Manager
  • 115 Views
  • 1 replies
  • 0 likes
  • Login
  • 115 Views
  • 1 replies
  • 0 likes

I can't change my country profile

it's auto select my country is US ,but I'm live in Thailand. How I can change without pay somthing in payment method.

  • Newbie
  • it's auto select my country is US ,but I'm live in Thailand. How I can change without pay somthing in payment method.
  • iamandyhill
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution wont let me log in

it logged out on my phone for some reason and when i try to log back in it tells me my passwords incorrect, even after i tried changing it

  • Newbie
  • it logged out on my phone for some reason and when i try to log back in it tells me my passwords incorrect, even after i tried changing it
  • Melody
  • Community Manager
  • 111 Views
  • 1 replies
  • 0 likes
  • Login
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to add family members to my family account

Hi,I've subscribed to a Family account, but if I try to add new members it will only allow me to enter the e-mail addresses that it has saved, not put in my children's email addresses.Can anyone help?

  • Newbie
  • Hi, I've subscribed to a Family account, but if I try to add new members it will only allow me to enter the e-mail addresses that it has saved, not put in my children's email addresses. Can anyone ...
  • Melody
  • Community Manager
  • 125 Views
  • 1 replies
  • 0 likes
  • Other
  • 125 Views
  • 1 replies
  • 0 likes