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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4557 Views
  • 1 replies
  • 9 likes
  • Security
  • 4557 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464643 Views
  • 976 replies
  • 111 likes
  • Account
  • 464643 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205433 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205433 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113141 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113141 Views
  • 72 replies
  • 12 likes

Solved!! Codigo de error 18

Hola, El otro dia se me actualizo solo mi spotify en el PC, y cuando se reinstaló me dio el ''codigo de error 18'', ya no se que hacer, buscas ayuda y no encuentras ningun numero de atencion al cliente y en el foro oficial de spotify esta todo en ing...

  • Regular
  • Hola,   El otro dia se me actualizo solo mi spotify en el PC, y cuando se reinstaló me dio el ''codigo de error 18'', ya no se que hacer, buscas ayuda y no encuentras ningun numero de atencion...
  • Carigatito
  • Newbie
  • 60894 Views
  • 31 replies
  • 0 likes
  • Other
  • 60894 Views
  • 31 replies
  • 0 likes

Hacked!! D:

People have been getting into my account for about a month now and no matter what I do, nothing seems to stop them. I've booted them (using the "sign out everywhere" option"), changed my login info, even verbally fought with them through song titles ...

  • Regular
  • People have been getting into my account for about a month now and no matter what I do, nothing seems to stop them. I've booted them (using the "sign out everywhere" option"), changed my login info, ...
  • Noah
  • Spotify Star
  • 581 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 581 Views
  • 3 replies
  • 0 likes

Solved!! I can no longer access my account after deleting my Facebook account.

After deleting my Facebook account, I can no longer access my account, I do not want to use Facebook any more, but I want my account back.I need my account back very much.

  • Newbie
  • After deleting my Facebook account, I can no longer access my account, I do not want to use Facebook any more, but I want my account back. I need my account back very much.       ...
  • hilarypv
  • Newbie
  • 610 Views
  • 2 replies
  • 0 likes
  • 610 Views
  • 2 replies
  • 0 likes

HELP - FACEBOOK EMAIL ADDRESS WON'T UPDATE

I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invitation isn't going to my email address that I have ...

  • Casual Listener
  • I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invi...
  • Noah
  • Spotify Star
  • 750 Views
  • 1 replies
  • 0 likes
  • 750 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mail-Address won't change

Hi there, I'm using a Spotify account that is linked to my Facebook profile. I don't want to change that.Thing is: My mail address changed and I also changed it on Facebook. Spotify doesn't seem to care about that change. It holds onto my old address...

  • Casual Listener
  • Hi there,  I'm using a Spotify account that is linked to my Facebook profile. I don't want to change that. Thing is: My mail address changed and I also changed it on Facebook. Spotify doesn't ...
  • Herkat
  • Casual Listener
  • 812 Views
  • 3 replies
  • 0 likes
  • 812 Views
  • 3 replies
  • 0 likes

huawei y560-l03

Hello A device called huawei y560-l03 keeps trying to connect to my spotify. Whoever seems to have gotten into my account even though I've changed the pasword several times and removed it from other devices, it still keeps trying to connect. They del...

  • Newbie
  • Hello  A device called huawei y560-l03 keeps trying to connect to my spotify. Whoever seems to have gotten into my account even though I've changed the pasword several times and removed it...
  • Noah
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Solved!! "too many songs selected for offline mode"

So apparently there's a limit? I bought premium... thinking I could listen to a trillion offline songs. I guess I hit my 3,333 limit on my pc? Like I have many playlists, I've been using Spotify for years... I love music, you are expecting me to not ...

  • Music Fan
  • So apparently there's a limit?  I bought premium... thinking I could listen to a trillion offline songs.  I guess I hit my 3,333 limit on my pc?  Like I have many playlists, I've been ...
  • jubilas
  • Newbie
  • 2079 Views
  • 2 replies
  • 2 likes
  • Account
    Premium
  • 2079 Views
  • 2 replies
  • 2 likes

Play Station

Having an issue where my account is already linked on another device.

  • Newbie
  • Having an issue where my account is already linked on another device.
  • kejt_
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inicio automatico de radio segun album

Desde esta semana, al escuchar un álbum, cuando éste termina, comienza a escucharse automáticamente la radio de ese álbum. Es un poco molesto, ya que uso Spotify para dormir y así queda sonando toda la noche. Hay alguna forma de eliminar esa caracter...

  • Casual Listener
  • Desde esta semana, al escuchar un álbum, cuando éste termina, comienza a escucharse automáticamente la radio de ese álbum. Es un poco molesto, ya que uso Spotify para dormir y así queda sonando toda ...
  • Ignapika
  • Newbie
  • 4878 Views
  • 7 replies
  • 1 likes
  • Premium
  • 4878 Views
  • 7 replies
  • 1 likes

Switch from FB-based account to email-based account and keep playlists

Hi,I'm going to delete my Facebook account, but I would like to retain my Spotify account with all the playlists I've created so far. I'm not sure how to switch my account over and make sure my Spotify playlists aren't deleted. Any help would be appr...

  • Visitor
  • Hi, I'm going to delete my Facebook account, but I would like to retain my Spotify account with all the playlists I've created so far. I'm not sure how to switch my account over and make sure my Spo...
  • temp051
  • Newbie
  • 898 Views
  • 5 replies
  • 0 likes
  • Account
  • 898 Views
  • 5 replies
  • 0 likes

I Have Someone Else's Account When Logged Into Mine

Hi, This issue started last night. Spotify randomly dumped all of my +'d songs and playlists, and most of my followed artists out of nowhere. This occured while the program was open and currently playing a song. When I went to the Songs list there wa...

  • Casual Listener
  • Hi,   This issue started last night.  Spotify randomly dumped all of my +'d songs and playlists, and most of my followed artists out of nowhere.  This occured while the program was o...
  • Hubo
  • Community Legend
  • 1178 Views
  • 1 replies
  • 0 likes
  • Account
  • 1178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Claim an username

Hi there!Today I tried to log into my account and it was saying that the e-mail account wasn't associated with any Spotify account. I tried to login with my Facebook account and everything went fine (i.e., all my playlists were there, but it was no l...

  • Newbie
  • Hi there! Today I tried to log into my account and it was saying that the e-mail account wasn't associated with any Spotify account. I tried to login with my Facebook account and everything went fin...
  • SergioDavid
  • Roadie
  • 884 Views
  • 1 replies
  • 0 likes
  • 884 Views
  • 1 replies
  • 0 likes

Solved!! Account Issues

I have had the spotify-hulu account for a while now and recently my hulu has not been allowing me to view movies or tv or anything because it says i need to "sign up." I called hulu to try and fix this and they told me that it looks like my spotify-h...

  • Newbie
  • I have had the spotify-hulu account for a while now and recently my hulu has not been allowing me to view movies or tv or anything because it says i need to "sign up." I called hulu to try and fix th...
  • Bethany_Dawn
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Issues and Phone Numbers

Go to the bottom of the page, click on Press, then scroll to the bottom again, click on legal ( it is in very tiny print at the very bottom), then click on contact us, or just scroll to read the Spotify Terms and Conditions of Use, until you come to ...

  • Casual Listener
  • Go to the bottom of the page, click on Press, then scroll to the bottom again,  click on legal ( it is in very tiny print at the very bottom), then click on contact us, or just scroll to read th...
  • littlebit
  • Casual Listener
  • 223 Views
  • 1 replies
  • 0 likes
  • Other
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant log in - country does not match profile?

Hi I moved to south Africa and spotify worked for a few weeks. now i cannot login. It says 'your country does not math the one set in your profile.' I have tried updating profile and account details. spotify online works but cannot use the app?? plea...

  • Visitor
  • Hi   I moved to south Africa and spotify worked for a few weeks. now i cannot login. It says 'your country does not math the one set in your profile.'   I have tried updating profile an...
  • SergioDavid
  • Roadie
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Password issues

Hey losers, I tried to get on my spotify today with the password I know is right, but am told it isnt, so I changed it, with the link you sent me to my email, then was told that one is wrong, so I changed it again, then was told that one is wrong, FI...

  • Casual Listener
  • Hey losers, I tried to get on my spotify today with the password I know is right, but am told it isnt, so I changed it, with the link you sent me to my email, then was told that one is wrong, so I ch...
  • littlebit
  • Casual Listener
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution account offline

I received an email saying that I was using my spotify uncorretly and that I should delete my app and download again so my account wouldnt be deleted for real! But since i did what I was proposed too, I listen to ONE song and then it stops and says t...

  • Newbie
  • I received an email saying that I was using my spotify uncorretly and that I should delete my app and download again so my account wouldnt be deleted for real! But since i did what I was proposed too...
  • SergioDavid
  • Roadie
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Spotify survey for 1 month free of Spotify Premium

I received a email to take a survey to receive a month free of premium. After taking the survey I never received the code. The survey was from Survey Monkey and appears to be a legitimate email. Here were the contents. Dear Spotify user, We are condu...

  • Newbie
  • I received a email to take a survey to receive a month free of premium. After taking the survey I never received the code. The survey was from Survey Monkey and appears to be a legitimate email. Here...
  • NotRelaxingEnd
  • Newbie
  • 56131 Views
  • 15 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 56131 Views
  • 15 replies
  • 0 likes

Listening on unknown device (hijack)

Dear Spotify support, An unknown device is regularly connecting to my Spotify account to listen. See screenshot. This time it is device named DESKTOP-H8VU6F4. Problem is neither related to a hijacked pwd nor forgoten login on friend's device. I am us...

  • Visitor
  • Dear Spotify support,   An unknown device is regularly connecting to my Spotify account to listen. See screenshot. This time it is device named DESKTOP-H8VU6F4. Problem is neither related to a...
  • Maxim
  • Spotify Star
  • 1089 Views
  • 1 replies
  • 0 likes
  • 1089 Views
  • 1 replies
  • 0 likes

Block Followers

Hello! I sadly don't own any apple products so I can't do the "MacBook Blocking Technique" and I have some people who are following me that I don't want to be. It's an invasion of privacy and I don't really want to turn off privacy settings because m...

  • Visitor
  • Hello! I sadly don't own any apple products so I can't do the "MacBook Blocking Technique" and I have some people who are following me that I don't want to be. It's an invasion of privacy and I don't...
  • Noah
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 293 Views
  • 1 replies
  • 0 likes