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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80280 Views

28 replies

0 likes

  • 80280 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

99527 Views

9 replies

2 likes

Account
Login
  • 99527 Views
  • 9 replies
  • 2 likes

Changed accounts

Hey guys,I'm a student and I got the discount of 50% by unidays. I've created a new account and deleted the old one, but it isn't possible to get the discount again for the new one, even if the old one isn't available. Do you know how to change this?...

Newbie

Hey guys, I'm a student and I got the discount of 50% by unidays. I've created a new account and deleted the old one, but it isn't possible to get the discount again for the new one, even if the old...

브라이언

Regular

381 Views

1 replies

0 likes

Account
  • 381 Views
  • 1 replies
  • 0 likes

Cant pay for Spotify Premium for a Year with Credit Card(paysafecard is only option)

My one year payment for Spotify subscrition ended today and so I tried to buy another Year. I prefer paying one lump sum rather than having a rolling subscription. When I went to pay for a year using a credit card was not an option. The only option w...

Casual Listener

My one year payment for Spotify subscrition ended today and so I tried to buy another Year. I prefer paying one lump sum rather than having a rolling subscription.    When I went to ...

totothe

Casual Listener

4239 Views

3 replies

9 likes

Premium
  • 4239 Views
  • 3 replies
  • 9 likes

Edit profile issue

Hello everyone.I'm trying to change details, but I cannot because it appears in the field of the email error: We're sorry, that email is taken when I click Save changes.I deleted the other Facebook user, but without success.Can anyone help me??

Newbie

Hello everyone. I'm trying to change details, but I cannot because it appears in the field of the email error: We're sorry, that email is taken when I click Save changes. I deleted the other Facebo...

브라이언

Regular

425 Views

1 replies

0 likes

Account
  • 425 Views
  • 1 replies
  • 0 likes

Discover weekly and 70% music in one language

Why in my Discover weekly 70% of music is in polish language. This is not my taste and I don't listen music in that language. 4/5 months ago Discover weekly worked pretty well, now most of the songs are in not my taste and language.

Casual Listener

Why in my Discover weekly 70% of music is in polish language. This is not my taste and I don't listen music in that language. 4/5 months ago Discover weekly worked pretty well, now most of ...

Narankiwi

Composer

738 Views

3 replies

1 likes

Account
Other
  • 738 Views
  • 3 replies
  • 1 likes

How do you create an Artist profile?

Hi, I am a new artist with my Music recorded but no uploaded yet. I downloaded the Spotify For Artists application on my phone in hopes of creating an Artist page but it keeps asking me to claim my page but I don't even have one?? When I type my Stag...

Casual Listener

Hi,   I am a new artist with my Music recorded but no uploaded yet. I downloaded the Spotify For Artists application on my phone in hopes of creating an Artist page but it keeps asking &n...

Maxim

Spotify Star

8418 Views

3 replies

2 likes

  • 8418 Views
  • 3 replies
  • 2 likes

Superuser Contribution Problemas al iniciar sesión

Me cambié de residencia a otro país , ahora no puedo ni iniciar sesión me sale de que solo puedo usar 14 días en el extranjero tengo Olán familiar pero no me deja entrar

Casual Listener

Me cambié de residencia a otro país , ahora no puedo ni iniciar sesión me sale de que solo puedo usar 14 días en el extranjero tengo Olán familiar pero no me deja entrar

Chris

Spotify

814 Views

3 replies

0 likes

  • 814 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ayuda

Hola amigos.Me gustaría que me ayuden con un problema, hace unos dias me creé una cuenta de SPOTIFY por el celular y pasó algo muy raro, por un momento pensé que me pedirían una verificación de correo electrónico pero solo me pidieron del número de t...

Casual Listener

Hola amigos. Me gustaría que me ayuden con un problema, hace unos dias me creé una cuenta de SPOTIFY por el celular y pasó algo muy raro, por un momento pensé que me pedirían una verificación de cor...

Chris

Spotify

591 Views

3 replies

0 likes

  • 591 Views
  • 3 replies
  • 0 likes

Unable to delete account permanently

I want to delete my spotify account permanently. I have followed all the steps multiple times listed in support page. When I arrive at the last step and fill out the form, I receive automatically generated emails which refer me to the support page. I...

Newbie

I want to delete my spotify account permanently. I have followed all the steps multiple times listed in support page.   When I arrive at the last step and fill out the form, I receive automati...

Maxim

Spotify Star

407 Views

1 replies

0 likes

Account
  • 407 Views
  • 1 replies
  • 0 likes

Think someone hacked/was using my account...

I opened my spotify app and it said my music was being played on a Huawei phone, and playing an artist I had never heard. I tried to wrestle to playing on my phone for a bit, and there was some back and forth. This leads me to believe that someone ha...

Newbie

I opened my spotify app and it said my music was being played on a Huawei phone, and playing an artist I had never heard. I tried to wrestle to playing on my phone for a bit, and there was some back ...

Maxim

Spotify Star

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Can't launch webplayer

I am trying to launch the webplayer on my computer. I have done this every day for months and all of a sudden today it asks me to LOG IN, and when I click LOG IN it goes to a black screen. I have a premium account and it works fine on my phone so I a...

Newbie

I am trying to launch the webplayer on my computer. I have done this every day for months and all of a sudden today it asks me to LOG IN, and when I click LOG IN it goes to a black screen. I have a p...

Desamii

Newbie

503 Views

1 replies

0 likes

Login
  • 503 Views
  • 1 replies
  • 0 likes

Transferring account to new account in middle of subscription

I got my "12 months for the price of 10" subscription running from december, now out of few different concerns and reasons I was thinking is it possible to transfer my music and playlists to brand-new account? Would I then also get the remaining time...

Visitor

I got my "12 months for the price of 10" subscription running from december, now out of few different concerns and reasons I was thinking is it possible to transfer my music and playlists to brand-ne...

브라이언

Regular

547 Views

1 replies

0 likes

Account
Subscription
  • 547 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled sub at the right time last month, still been charged...

So renewal date came around, i decided i'd had enough of paying for something i rarely use anymore, so i sent to stop sub text and got a confirmation through saying i'd cancelled my sub payment and needed to go on the website and do some things. So i...

Music Fan

So renewal date came around, i decided i'd had enough of paying for something i rarely use anymore, so i sent to stop sub text and got a confirmation through saying i'd cancelled my sub payment and n...

Walkertom14

Newbie

2218 Views

12 replies

0 likes

Account
Other
Premium
Subscription
  • 2218 Views
  • 12 replies
  • 0 likes

Solved!! I cannot change my account's location country (premium account)

I have a premium account and I moved to another country. I want to update my country settings and the dropdown menu for the country is locked in my profile. So I cannot change my account's location. When I follow the following Help for Premium users ...

Casual Listener

I have a premium account and I moved to another country. I want to update my country settings and the dropdown menu for the country is locked in my profile. So I cannot change my account's location. ...

브라이언

Regular

1223 Views

3 replies

0 likes

Account
  • 1223 Views
  • 3 replies
  • 0 likes

Premium Account Cancellation

Hi, I'm using Spotify Premium with mobile operator campaign (Vodafone Turkey) and I couldn't cancel my subscription. When I talked mobile operator customer representative, she said that they can't help with this issue, only Spotify can handle members...

Newbie

Hi, I'm using Spotify Premium with mobile operator campaign (Vodafone Turkey) and I couldn't cancel my subscription. When I talked mobile operator customer representative, she said that they can't he...

브라이언

Regular

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Change username

Hello all, I created my account without the intent of keeping it. It was a sort of test-drive of the application for me, and I wanted to see what it would offer. Now, I love the app and use it daily!However, I'm stuck with this username that I create...

Casual Listener

Hello all,   I created my account without the intent of keeping it.  It was a sort of test-drive of the application for me, and I wanted to see what it would offer.  Now, I love the ...

Maxim

Spotify Star

453 Views

1 replies

0 likes

Account
  • 453 Views
  • 1 replies
  • 0 likes

Connected on stranger devices

Hello, I would like a help, I have been observing that at the time, there are other devices connected to my account that I have never seen because I never passed my spotify account to another person, usually I log in to my account and it appears that...

Casual Listener

Hello, I would like a help, I have been observing that at the time, there are other devices connected to my account that I have never seen because I never passed my spotify account to another person,...

Maxim

Spotify Star

845 Views

1 replies

0 likes

Account
Login
Security
  • 845 Views
  • 1 replies
  • 0 likes

Spotify profile picture

Sick of my picture on Spotify. How do I change my spotify profile picture to my instagram picture (instead of my facebook picture)?

Newbie

Sick of my picture on Spotify.  How do I change my spotify profile picture to my instagram picture (instead of my facebook picture)?

fipper-us

Newbie

2052 Views

2 replies

0 likes

  • 2052 Views
  • 2 replies
  • 0 likes

Como posso trocar o responsavel pelos pagamentos na conta familia?

Queria trocar o responsavel pelos pagamentos da conta sem ter que desfaze-la. Obrigado

Newbie

Queria trocar o responsavel pelos pagamentos da conta sem ter que desfaze-la. Obrigado  

Bittencourt

Spotify Star

543 Views

1 replies

0 likes

Account
  • 543 Views
  • 1 replies
  • 0 likes

Can't click "accept invitation" in email for spotify family

Recieved the email with the spotify family code to upgrade a family member to premium however in th email there is an "accept invitation" button I cannot click. I have searched for another place to enter this code in the family member's acocunt I wan...

Newbie

Recieved the email with the spotify family code to upgrade a family member to premium however in th email there is an "accept invitation" button I cannot click. I have searched for another place to e...

liam49

Newbie

757 Views

1 replies

0 likes

  • 757 Views
  • 1 replies
  • 0 likes