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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653729 Views

13 replies

4 likes

Account
  • 653729 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734158 Views

18 replies

29 likes

  • 734158 Views
  • 18 replies
  • 29 likes

Superuser Contribution Cannot log in

So I got locked out of my premium account over a month ago, and I didn’t change any of my login info but it keeps telling me it’s incorrect whenever I try to log in. I tried to go through Facebook, but it gave me a whole new free account and my old a...

Visitor

So I got locked out of my premium account over a month ago, and I didn’t change any of my login info but it keeps telling me it’s incorrect whenever I try to log in. I tried to go through Facebook, b...

CarlosE

Spotify Legend

1154 Views

5 replies

0 likes

Login
  • 1154 Views
  • 5 replies
  • 0 likes

Change Country

Hey Guys, I need to update my country, my account is from Italy and my bank details as well. At the moment I am living in Australia and I need to update my payments detail, but Spotify doesn't allow me to change my country!!! It is extremely annoying...

Newbie

Hey Guys, I need to update my country, my account is from Italy and my bank details as well. At the moment I am living in Australia and I need to update my payments detail, but Spotify doesn't allow ...

user-removed

Not applicable

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Trouble logging in

When I go to log into my spotify it comes up with a message saying I need to go online to log in but I can't if I can't even log in? Does anyone know how to fix this?

Newbie

When I go to log into my spotify it comes up with a message saying I need to go online to log in but I can't if I can't even log in? Does anyone know how to fix this?

user-removed

Not applicable

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Free Spotify Premium through Rogers

I tried using the link provided by Rogers to set up a free premium account but it rejects my account. It indicates that I already had previously a Premium account which isn't true. I have tried two different emails. Please help!

Newbie

I tried using the link provided by Rogers to set up a free premium account but it rejects my account. It indicates that I already had previously a Premium account which isn't true. I have tried two d...

user-removed

Not applicable

731 Views

1 replies

0 likes

  • 731 Views
  • 1 replies
  • 0 likes

Please help

I can't log in with my spotify account So i use my Facebook account but it can be log in and when i try to enter again with my spotiSp account Suddenly the spotify just log out I cant use spotify till now Please help

Newbie

I can't log in with my spotify account  So i use my Facebook account but it can be log in and when i try to enter again with my spotiSp account Suddenly the spotify just log out  I cant u...

user-removed

Not applicable

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Account Hacked

Please help!!! I've been hacked. They switched my email from *snip* to boliveira@**bleep**.com and now I can't log in at all and I don't even know how to end my premium.

Newbie

Please help!!! I've been hacked. They switched my email from *snip* to boliveira@**bleep**.com and now I can't log in at all and I don't even know how to end my premium. 

user-removed

Not applicable

387 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 387 Views
  • 1 replies
  • 0 likes

Deleted facebook!

Hey spotify. I've been a user of your service for a while now but I've always used facebook to log-in. I've decided recently that I don't want facebook to be a part of my life anymore. Would it be possible for you to set up a new account for me with ...

Visitor

Hey spotify. I've been a user of your service for a while now but I've always used facebook to log-in.   I've decided recently that I don't want facebook to be a part of my life anymore. Would...

phan_times

Community Legend

686 Views

5 replies

0 likes

Account
  • 686 Views
  • 5 replies
  • 0 likes

Solved!! Spotify says that none of my Facebook friends are on Spotify, wich is false

So, I recently created a Spotify account and after I connected it to Facebook it says that none of my friends are on Spotify, wich is false. I've tried to reinstall Spotify, disconnecting Spotify from Facebook and reconnecting it several times as it ...

Casual Listener

So, I recently created a Spotify account and after I connected it to Facebook it says that none of my friends are on Spotify, wich is false. I've tried to reinstall Spotify, disconnecting Spotify fro...

Dicronius

Casual Listener

2174 Views

1 replies

0 likes

Account
  • 2174 Views
  • 1 replies
  • 0 likes

Fake account

Hi! Apparently, someone is using my name & picture for a Spotify account. I tried reporting them but there is no report button available on their profile?! Is it automatically generated, maybe through Facebook? The weird thing is, I have NEVER downlo...

Newbie

Hi! Apparently, someone is using my name & picture for a Spotify account. I tried reporting them but there is no report button available on their profile?! Is it automatically generated, maybe th...

EthanS1

Community Legend

886 Views

1 replies

0 likes

Account
Other
Security
  • 886 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeps telling me my Facebook password is wrong and won't let me sign in.

NEED HELP. Trying to listen to some tunes. I haven't changed my password don't know why I'm even signed out of my account

Newbie

NEED HELP. Trying to listen to some tunes. I haven't changed my password don't know why I'm even signed out of my account

Julian

Moderator

655 Views

1 replies

0 likes

Login
  • 655 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Locked account : email was baffling and flat out insulting.

I installed spotify ONCE on only ONE device about 10 days ago, just to see if I liked it. I made a quick play list, and didn't enjoy the interface much, but was pretty good. TODAY, I receive the email below. I could understand that if I had it instal...

Casual Listener

I installed spotify ONCE on only ONE device about 10 days ago, just to see if I liked it.   I made a quick play list,  and didn't enjoy the interface much, but was pretty good. TODAY,&...

RemovingSpotify

Casual Listener

2370 Views

6 replies

0 likes

  • 2370 Views
  • 6 replies
  • 0 likes

Keeping Song Lists and Playlists when changing from own account to Family

Just changed the family to a Family account. How do we transfer our individual accounts and keep playlists and song lists when logging in to the new family account?

Casual Listener

Just changed the family to a Family account.    How do we transfer our individual accounts and keep playlists and song lists when logging in to the new family account?  

Eddie26

Newbie

450 Views

1 replies

0 likes

Account
Subscription
  • 450 Views
  • 1 replies
  • 0 likes

Username is bunch of numbers

Hello I want to make my spotify account an artist account. My username is a bunch of numbers and I want to change it to joelashtonfogle which is the branding which I use for all of my social media accounts Thanks Joel

Newbie

Hello  I want to make my spotify account an artist account.  My username is a bunch of numbers and I want to change it to joelashtonfogle which is the branding which I use for all of my ...

Luke

Spotify Star

528 Views

1 replies

0 likes

Account
  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Posso perder minhas playlists?

Ola! Infelizmente estou desempregada e nao terei mais como pagar a mensalidade do spotify. Terei de optar pro plano free. Gostaria de saber se vou perder minhas playlists quando cancelar o plano premium

Newbie

Ola!  Infelizmente estou desempregada e nao terei mais como pagar a mensalidade do spotify. Terei de optar pro plano free.  Gostaria de saber se vou perder minhas playlists quando cancela...

Daisy

Spotify Legend

1483 Views

1 replies

0 likes

  • 1483 Views
  • 1 replies
  • 0 likes

Solved!! Cobro doble en debito (Mexico)

Buen dia,No habia tenido ningun problema con Spotify, ni Premium, ni familiar, hasta hace 2 dias; en el que me hicieron un cargo doble a mi tarjeta de debito. Al principio pense que el primer cargo lo devolverian (como cuando cobran el peso para "ase...

Newbie

Buen dia, No habia tenido ningun problema con Spotify, ni Premium, ni familiar, hasta hace 2 dias; en el que me hicieron un cargo doble a mi tarjeta de debito.   Al principio pense que el pri...

ab-995

Composer

3374 Views

1 replies

0 likes

Account
Premium
  • 3374 Views
  • 1 replies
  • 0 likes

Spotify app in my Volvo (Asteroid OS) now says I need a Premium account, which I have.

Hi, I have had my Volvo for over 4 years with the Spotify app installed from the Ateroud market. I have had a premium account all this time and still do. The app has been working great for over 4 years also.I haven't used my car for the last month an...

Newbie

Hi, I have had my Volvo for over 4 years with the Spotify app installed from the Ateroud market. I have had a premium account all this time and still do. The app has been working great for over 4 yea...

470 Views

0 replies

0 likes

  • 470 Views
  • 0 replies
  • 0 likes

Can't log in

Hi guys,Can you please help me, because I can not log in on my mobile anymore. Whenever I try, I log in but after not even 2 seconds I will be logged out again. I can log in without problems on my laptop. Can you help me please? I rlly don't know wha...

Newbie

Hi guys, Can you please help me, because I can not log in on my mobile anymore. Whenever I try, I log in but after not even 2 seconds I will be logged out again. I can log in without problems on my ...

Ismaki

Casual Listener

699 Views

4 replies

0 likes

Account
  • 699 Views
  • 4 replies
  • 0 likes

Passcodes

I need a spotify passcode to make a presale concert ticket purchase. Where do I get the passcode?

Casual Listener

I need a spotify passcode to make a presale concert ticket purchase.  Where do I get the passcode?

fritts72

Casual Listener

734 Views

2 replies

0 likes

  • 734 Views
  • 2 replies
  • 0 likes

Spotify won’t let me change my debit card information

I lost my last debit card and I’m tying to update my payment method but it won’t let me.

Casual Listener

I lost my last debit card and I’m tying to update my payment method but it won’t let me.

bethwells36

Casual Listener

1047 Views

7 replies

0 likes

  • 1047 Views
  • 7 replies
  • 0 likes