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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397947 Views
  • 947 replies
  • 107 likes
  • Account
  • 397947 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171154 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171154 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99011 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99011 Views
  • 68 replies
  • 10 likes

Hacked

Hello.My premium account got hacked yesterday. First i saw new playlists which i deleted and went to sleep cuz i tought its just a bug or i misclicked something. When i woke up, i have all my playlists deleted and some new ones made. One of them was ...

  • Newbie
  • Hello. My premium account got hacked yesterday. First i saw new playlists which i deleted and went to sleep cuz i tought its just a bug or i misclicked something. When i woke up, i have all my playl...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 172 Views
  • 1 replies
  • 0 likes

Upgrade to family from premium yearly subscription

I took the one year Premium plan a few months ago. Now I want to upgrade to a family premium plan but it seem to only charge per month. How do I go about upgrading? /Anders

  • Newbie
  • I took the one year Premium plan a few months ago. Now I want to upgrade to a family premium plan but it seem to only charge per month. How do I go about upgrading?    /Anders 
  • Noah
  • Spotify Star
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Solved!! email changed by someone

Someone has changed my wife spotify account email address, so she can't login.What can we do to restore her account?

  • Casual Listener
  • Someone has changed my wife spotify account email address, so she can't login. What can we do to restore her account?
  • maxliscia
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me cobran pero no soy premium

Resulta que hace una semana decidi probar el premium de estudiantes, pero me pedian un documento que en ese momento no tenia por tanto, lo deje pasar hasta que lo consiguiese. Pero al dia siguiente me di cuenta de que me lo habian cobrado y no podia ...

  • Casual Listener
  • Resulta que hace una semana decidi probar el premium de estudiantes, pero me pedian un documento que en ese momento no tenia por tanto, lo deje pasar hasta que lo consiguiese.    Pero al ...
  • crisosoc
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • Premium
  • 297 Views
  • 2 replies
  • 0 likes

Incorrect birth date

I have connected my Spotify account with FB and on my Spotify there is incorrect birth date. On my FB it is correct. What can I do? I can't also email connected on Spotify account

  • Casual Listener
  • I have connected my Spotify account with FB and on my Spotify there is incorrect birth date. On my FB it is correct. What can I do? I can't also email connected on Spotify account
  • Pacanek01
  • Casual Listener
  • 319 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 319 Views
  • 4 replies
  • 0 likes

Logging in

Hi so I had Spotify back when I lov d in Europe. Then I moved to South Africa where Spotify wasn’t available at the time. Now that it’s available here I tried to log in again through Facebook but it keeps saying error. What should I do?

  • Newbie
  • Hi so I had Spotify back when I lov d in Europe. Then I moved to South Africa where Spotify wasn’t available at the time. Now that it’s available here I tried to log in again through Facebook but it ...
  • songassistant
  • Composer
  • 235 Views
  • 1 replies
  • 1 likes
  • Login
  • 235 Views
  • 1 replies
  • 1 likes

Credit Card Fraud

I received a charge on my credit card for $9.99 by Spotify. I never use Spotify nor did I subscribe to the premium account. I had to search my email to see if I had ever even used Spotify in the past. This is credit card fraud and I notified my credi...

  • Newbie
  • I received a charge on my credit card for $9.99 by Spotify.  I never use Spotify nor did I subscribe to the premium account.  I had to search my email to see if I had ever even used Spotify...
  • UJA
  • Newbie
  • 27986 Views
  • 30 replies
  • 5 likes
  • 27986 Views
  • 30 replies
  • 5 likes

Logged in as someone else

My account information was posted online, so somebody else was using my account. I've changed my password, and disconnected from Facebook, but it still tells me I'm logged in as this person.

  • Casual Listener
  • My account information was posted online,  so somebody else was using my account. I've changed my password,  and disconnected from Facebook,  but it still tells me I'm logged in as thi...
  • Maxim
  • Spotify Star
  • 451 Views
  • 3 replies
  • 0 likes
  • 451 Views
  • 3 replies
  • 0 likes

Hacked account and loss of all playlist

Hi! Recently my account was hacked. Suddenly while listening to my music someone start using my account somewhere else. It stood "listening on SM-G950U" and it was playing a song named "FLOOR 555" by "XXXTENTACION" if that tell you guys anything. Aft...

  • Casual Listener
  • Hi! Recently my account was hacked. Suddenly while listening to my music someone start using my account somewhere else. It stood "listening on SM-G950U" and it was playing a song named "FLOOR 555" by...
  • miglea
  • Newbie
  • 431 Views
  • 4 replies
  • 0 likes
  • 431 Views
  • 4 replies
  • 0 likes

Solved!! Wrong username on spotify.com - correct on support.spotify.com

I registered my account using facebook.Right away I get that strange username "21ereovjc7aaiv652adzfmw7a" , So when I proceed to Spotify support page to remove this frankenstein and try to create a new one, guess what... I have the correct name displ...

  • Visitor
  • I registered my account using facebook. Right away I get that strange username "21ereovjc7aaiv652adzfmw7a" , So when I proceed to Spotify support page to remove this frankenstein and try t...
  • Toh01
  • Newbie
  • 7059 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 7059 Views
  • 6 replies
  • 0 likes

South Africa can't change country

Not using a VPN or private browser, and my IP shows my correct location, but my country says Finland and that cannot be changed... Any ideas?

  • Casual Listener
  • Not using a VPN or private browser, and my IP shows my correct location, but my country says Finland and that cannot be changed...   Any ideas?
  • nicisme
  • Casual Listener
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Ability to keep two accounts signed in which you may alternate between?

My younger sister frequently uses my PC while I'm not, and she always signs out of my account. At this point, I can remember my account details n shii fairly easily, however it would still make it much simpler for the both of us if we could just clic...

  • Newbie
  • My younger sister frequently uses my PC while I'm not, and she always signs out of my account. At this point, I can remember my account details n shii fairly easily, however it would still make it mu...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Locked out of my account, how to get it back?

So, I noticed that someone was using my spotify from an unknown device, i switched to my device but the other person was very persistent on listening aswell. I did the normal thing, changed password, logget out from all devices and all that. I wrote ...

  • Casual Listener
  • So, I noticed that someone was using my spotify from an unknown device, i switched to my device but the other person was very persistent on listening aswell. I did the normal thing, changed password,...
  • Maxim
  • Spotify Star
  • 542 Views
  • 3 replies
  • 0 likes
  • 542 Views
  • 3 replies
  • 0 likes

Solved!! Someone using my Spotify - logged out of all my accounts

Someone from Turkey is using my account. They've deleted my Playlists even after I logged out of all my apps. Can you help?

  • Newbie
  • Someone from Turkey is using my account. They've deleted my Playlists even after I logged out of all my apps. Can you help? 
  • IguanaSetup
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Username are buch of numbers and letters

Idk why but my username are a buch of numbers and random letters  :_

  • Newbie
  • Idk why but my username are a buch of numbers and random letters  :_
  • ab-995
  • Composer
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

No puedo verificar mi cuenta

El plan familiar necesita verificar todas las cuentas, sin embargo el link que me mando me lleva directamente a informacion del paquete y no dice nada sobre verificacion de la cuenta. ¿Que puedo hacer para verificar mi cuenta?

  • Newbie
  • El plan familiar necesita verificar todas las cuentas, sin embargo el link que me mando me lleva directamente a informacion del paquete y no dice nada sobre verificacion de la cuenta. ¿Que puedo hace...
  • ab-995
  • Composer
  • 493 Views
  • 1 replies
  • 1 likes
  • 493 Views
  • 1 replies
  • 1 likes

Location(mobile)

I am trying to subscribe to spotify sremium, i am from italy but i am in USA at the moment.How can i change the account setting to italy?Because my card(to pay) is from italy too and i cantcdo nothing if the account setting says USA instead if italy

  • Newbie
  • I am trying to subscribe to spotify sremium, i am from italy but i am in USA at the moment. How can i change the account setting to italy? Because my card(to pay) is from italy too and i cantcdo no...
  • ab-995
  • Composer
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Community avatar error

I used to be able to change my Spotify Community avatar (not the app), now I simply cannot find where to do it. I tried deleting the old avatar, now I can't upload a new one. Can anyone help me out?

  • Visitor
  • I used to be able to change my Spotify Community avatar (not the app), now I simply cannot find where to do it. I tried deleting the old avatar, now I can't upload a new one. Can anyone hel...
  • IguanaSetup
  • Community Legend
  • 726 Views
  • 6 replies
  • 0 likes
  • Account
  • 726 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution 3 meses por 9 pesos

Despues de navegar por internet y entrar a la pagina de spotify me doy cuenta de una promocion que dice ser 3 meses por 9$ pesos y decidi aprovechar la oferta, por lo cual decido registrar mi tarjeta esperando disfrutar de esta oferta y al pagar me d...

  • Newbie
  • Despues de navegar por internet y entrar a la pagina de spotify me doy cuenta de una promocion que dice ser 3 meses por 9$ pesos y decidi aprovechar la oferta, por lo cual decido registrar mi tarjeta...
  • Lola30
  • Newbie
  • 120183 Views
  • 15 replies
  • 4 likes
  • Account
    Premium
    Subscription
  • 120183 Views
  • 15 replies
  • 4 likes

Superuser Contribution Country locked on US ... why? I want to change to Canada

How do I change my country to Canada? I have not even added payment details yet because I cannot change US to Canada on my account profile. I am trying to join my family plan and it will not let me because it says I have wrong address (which I don't,...

  • Newbie
  • How do I change my country to Canada?  I have not even added payment details yet because I cannot change US to Canada on my account profile.  I am trying to join my family plan and it will ...
  • Alfredo
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes