Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406422 Views
  • 958 replies
  • 107 likes
  • Account
  • 406422 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176121 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176121 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100045 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100045 Views
  • 68 replies
  • 10 likes

Solved!! premium klant maar ben nu ineens free

ik betaal voor premium maar ben nu blijkbaar ineens free?? hoe los ik dit op?

  • Casual Listener
  • ik betaal voor premium maar ben nu blijkbaar ineens free?? hoe los ik dit op?
  • Hubo
  • Community Legend
  • 24278 Views
  • 12 replies
  • 0 likes
  • 24278 Views
  • 12 replies
  • 0 likes

Email address

How to change my user email address?

  • Casual Listener
  • How to change my user email address?
  • Maxim
  • Spotify Star
  • 518 Views
  • 5 replies
  • 0 likes
  • Account
  • 518 Views
  • 5 replies
  • 0 likes

Facebook Temporary Error

Can't connect with facebook. Message: "Sorry there has been a temporary error, please try again later."

  • Casual Listener
  • Can't connect with facebook.   Message: "Sorry there has been a temporary error, please try again later."
  • Sebasty
  • Spotify Star
  • 673 Views
  • 3 replies
  • 0 likes
  • 673 Views
  • 3 replies
  • 0 likes

Unknown device on Spotify connect

For a while now I've been noticing that someone has been playing classical music on my account on an Echo that I don't own. I usually log in with Facebook so I logged out all devices on Facebook and changed my password, but it carried on. I then logg...

  • Newbie
  • For a while now I've been noticing that someone has been playing classical music on my account on an Echo that I don't own. I usually log in with Facebook so I logged out all devices on Facebook and ...
  • IguanaSetup
  • Community Legend
  • 736 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 736 Views
  • 1 replies
  • 0 likes

Unable to use my credit card to upgrade, and cannot change my country....

Trying to upgrade to Premium - I'm currently on a work visa in Canada and trying to pay with my Australian credit card. When I try and change my country back to Aus it won't let me - it's just locked on canada...

  • Casual Listener
  • Trying to upgrade to Premium - I'm currently on a work visa in Canada and trying to pay with my Australian credit card.   When I try and change my country back to Aus it won't let me - it's ju...
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Device connected to my account

Some weird divece was conneted to my acount and start stop and play random musics all time i already try to desconnet all diveces and change de passward but still de same. I have to do some recorts on the photo.

  • Casual Listener
  • Some weird divece was conneted to my acount and start stop and play random musics all time i already try to desconnet all diveces and change de passward but still de same. I have to do some recorts o...
  • HenriqueBacalha
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

2 accounts

I am still being charged by spotify yet my account says free. Why am I still being charged?

  • Newbie
  • I am still being charged by spotify yet my account says free. Why am I still being charged?
  • Luke
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Windows problems

I just recently log into my account from a public computer But forgot to log out on the application for windows How do i log out from other devices?

  • Casual Listener
  • I just recently log into my account from a public computer  But forgot to log out on the application for windows  How do i log out from other devices?
  • Luke
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for artists something went wrong

Can someone help me with this? I can't verify my artist account.

  • Music Fan
  • Can someone help me with this? I can't verify my artist account.
  • TheChemistNL
  • Music Fan
  • 25681 Views
  • 6 replies
  • 0 likes
  • Other
  • 25681 Views
  • 6 replies
  • 0 likes

Can't edit my personal information

I connected my Spotify account to my Facebook account. However, it seems some of my personal information does not sync between these sites, and I can't manually edit the wrong info on my Spotify.

  • Visitor
  • I connected my Spotify account to my Facebook account. However, it seems some of my personal information does not sync between these sites, and I can't manually edit the wrong info on my Spotify.
  • user-removed
  • Not applicable
  • 913 Views
  • 5 replies
  • 0 likes
  • Account
  • 913 Views
  • 5 replies
  • 0 likes

Artist name wrong Capalization

Hi, I'm an Artist via DistroKid named: "EazyT." I noticed that my artist name shows up as "Eazyt.". The Letter "t" should be written in capital letters. So could you please change my name from "Eazyt." to "EazyT."? That would be so awesome. https://o...

  • Newbie
  • Hi, I'm an Artist via DistroKid named: "EazyT." I noticed that my artist name shows up as "Eazyt.". The Letter "t" should be written in capital letters. So could you please change...
  • Maxim
  • Spotify Star
  • 533 Views
  • 1 replies
  • 0 likes
  • Account
  • 533 Views
  • 1 replies
  • 0 likes

Signing in

It keeps on saying thatg my email and password aren't correct when they are an anyone help me?

  • Casual Listener
  • It keeps on saying thatg my email and password aren't correct when they are an anyone help me?
  • phan_times
  • Community Legend
  • 296 Views
  • 5 replies
  • 0 likes
  • 296 Views
  • 5 replies
  • 0 likes

Logging in while offline - Android

For some reason I was logged off my Spotify account on my Android. When I try to log in I get a message saying that I can't log in while my device is offline. But I can't change the settings to online without logging in first! I tried going into my a...

  • Newbie
  • For some reason I was logged off my Spotify account on my Android. When I try to log in I get a message saying that I can't log in while my device is offline. But I can't change the settings to onlin...
  • phan_times
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Login
  • 320 Views
  • 1 replies
  • 0 likes

My songs are gone

This morning when i went to use spotify on my phone and computer, they prompted me to log in again. After logging in, all my Library -> Songs were gone and replaced with songs I've never seen before. They all say they were added a day ago too. Seems ...

  • Newbie
  • This morning when i went to use spotify on my phone and computer, they prompted me to log in again.   After logging in, all my Library -> Songs were gone and replaced with songs I've never ...
  • rossi1911
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • bug
  • 447 Views
  • 1 replies
  • 0 likes

Been unknowingly paying Rogers for Spotify Premium for 4 months, but only get free access

So I noticed my rogers bill has been higher than usual. I had the free year of spotify on my rogers plan, but it ran out and spotify said I was now on the free subscription, so I decided to check out Apple Music for a few months. Looked into my bill ...

  • Newbie
  • So I noticed my rogers bill has been higher than usual. I had the free year of spotify on my rogers plan, but it ran out and spotify said I was now on the free subscription, so I decided to check out...
  • Noah
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Album na tela de bloqueio

Meu celular Android ( s5 versão 6.0.1) nao mostra mais o album da musica que tá tocando no spotify na tela de bloqueio , eu tenho que ativar alguma opçao pra voltar a aparecer ??

  • Newbie
  • Meu celular Android ( s5 versão 6.0.1) nao mostra mais o album da musica que tá tocando no spotify na tela de bloqueio , eu tenho que ativar alguma opçao pra voltar a aparecer ??
  • Carvalhot
  • Newbie
  • 128212 Views
  • 22 replies
  • 3 likes
  • 128212 Views
  • 22 replies
  • 3 likes

Update payment details

Hello - I need to update my card details for payment as the payment defaulted due to my card being expired but the Update button does not appear to link anywhere, even when opening in a new tab. Neither does the hyperlinked Update your Payment Detail...

  • Casual Listener
  • Hello - I need to update my card details for payment as the payment defaulted due to my card being expired but the Update button does not appear to link anywhere, even when opening in a new tab. Neit...
  • bex8
  • Casual Listener
  • 858 Views
  • 2 replies
  • 1 likes
  • 858 Views
  • 2 replies
  • 1 likes

Won't let me upgrade to premium

I've used 3 different credit cards and none of them are letting me upgrade to premium. They all say "oops something went wrong"

  • Newbie
  • I've used 3 different credit cards and none of them are letting me upgrade to premium. They all say "oops something went wrong" 
  • Jbd101298
  • Newbie
  • 11616 Views
  • 11 replies
  • 6 likes
  • Premium
  • 11616 Views
  • 11 replies
  • 6 likes

Solved!! Same Artist name

Hello together I wanted to start sharing my music. As I read, I first need to set up a regular Spotify-Account before getting verified as an artist. So I tryed to do this. But as I have seen, my artist-name is already taken (by a inactive dude with n...

  • Casual Listener
  • Hello together   I wanted to start sharing my music. As I read, I first need to set up a regular Spotify-Account before getting verified as an artist. So I tryed to do this. But as I have seen...
  • swervem
  • Newbie
  • 15228 Views
  • 6 replies
  • 0 likes
  • 15228 Views
  • 6 replies
  • 0 likes

loop and streaming

if i have listened a song in loop, does it count as a stream? thank you!

  • Casual Listener
  • if i have listened a song in loop, does it count as a stream? thank you! 
  • Bethany_Dawn
  • Community Legend
  • 721 Views
  • 1 replies
  • 0 likes
  • 721 Views
  • 1 replies
  • 0 likes