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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83262 Views

29 replies

0 likes

  • 83262 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104219 Views

10 replies

3 likes

Account
Login
  • 104219 Views
  • 10 replies
  • 3 likes

Solved!!Superuser Contribution Not receiving daily login badges

Hi there, I could not find the right section to place this question. But I notitced that receiving the daily badges for daily logins is not working. I would like if it is possible to earn these badges for every day I log in. Greetings, Lindomar

Composer

Hi there,    I could not find the right section to place this question.   But I notitced that receiving the daily badges for daily logins is not working. I would like if it is poss...

Goodman

Spotify Legend

2164 Views

1 replies

0 likes

Account
Other
  • 2164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked and no valid email address

Please please I need help !My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t active any more on that email, I changed my email ad...

Visitor

Please please I need help ! My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t...

Melody

Spotify

788 Views

1 replies

0 likes

Account
Login
  • 788 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ingresar en mi cuenta de Spotify

Hola,Yo tengo una cuenta en spotify desde hace mas o menos un año, un año y medio. Ayer entre desde la aplicaicon que tengo en mi celular y mi cuenta se habia cerrado (siempre tengo la sesion iniciada). Cuando intento ingresar en mi cuenta nuevamente...

Newbie

Hola, Yo tengo una cuenta en spotify desde hace mas o menos un año, un año y medio. Ayer entre desde la aplicaicon que tengo en mi celular y mi cuenta se habia cerrado (siempre tengo la sesion inici...

CamilaCarabajal

Newbie

56824 Views

5 replies

2 likes

Account
Free
Login
  • 56824 Views
  • 5 replies
  • 2 likes

random letters and numbers show up as my username?

I recently sent a link to a friend of one of my playlists so she can listen to it and she mentioned that my account username is a bunch of random letters and numbers which is displayed once the link opened up the playlist. Is there a way to make this...

Newbie

I recently sent a link to a friend of one of my playlists so she can listen to it and she mentioned that my account username is a bunch of random letters and numbers which is displayed once the link ...

Maxim

Spotify Star

705 Views

1 replies

0 likes

Account
  • 705 Views
  • 1 replies
  • 0 likes

My username is not found in search

Hi!I made an account today, but the username i chose cannot be found when searching with the search bar. This is a huge issue, because i was going to make lots of playlists for a sports community, but if they cannot find the account by searching, it ...

Newbie

Hi! I made an account today, but the username i chose cannot be found when searching with the search bar. This is a huge issue, because i was going to make lots of playlists for a sports community...

Maxim

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Family plan, 2 countries

I live in the USA, but my Fience currently lives in Romania. If I were to upgrade to a family plan, could she use it in her country too?

Newbie

I live in the USA, but my Fience currently lives in Romania.  If I were to upgrade to a family plan, could she use it in her country too?

Maxim

Spotify Star

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
  • 0 likes

Can log in on computer but not phone

I just made an account, it works to log in on my computer. But when I try to sign in with the same account on my phone it says "Login failed: you've already created an account with this email adress"

Newbie

I just made an account, it works to log in on my computer. But when I try to sign in with the same account on my phone it says "Login failed: you've already created an account with this email adress"

user-removed

Not applicable

1645 Views

3 replies

0 likes

  • 1645 Views
  • 3 replies
  • 0 likes

Superuser Contribution registered with an uncorrect email

When I first created my Spotify account, I misspelt my email but didn't realise it. Now that I have to log in and change my password because I don't remember it, Spotify is apparently sending emails to an email account which is not mine, the one I mi...

Newbie

When I first created my Spotify account, I misspelt my email but didn't realise it. Now that I have to log in and change my password because I don't remember it, Spotify is apparently sending emails ...

Melody

Spotify

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I speak to a human at Spotify for help signing up?

I have tried off and on to trial free Spotify. There is always a barrier. Today, I was told my password is invalid, so I reset my password via an email to my address from Spotify. When I tried to login, I was told my email address is invalid.. Can't ...

Newbie

I have tried off and on to trial free Spotify. There is always a barrier. Today, I was told my password is invalid, so I reset my password via an email to my address from Spotify. When I tried to log...

Melody

Spotify

781 Views

1 replies

0 likes

  • 781 Views
  • 1 replies
  • 0 likes

Somebody else listening on my account

Hi, I’ve recently noticed someone else/other people are using my Spotify account. I’ve changed my password but there’s still unwanted activity going on. How do I get rid of these people? Example: In my recently played music by ‘Marcus and Martinus’ p...

Newbie

Hi,  I’ve recently noticed someone else/other people are using my Spotify account. I’ve changed my password but there’s still unwanted activity going on.  How do I get rid of these people...

Maxim

Spotify Star

44073 Views

1 replies

0 likes

Account
Login
Security
  • 44073 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify free 60 days

I tried 60 days free premium, I insert my paypal account and after says 30 days free...why??

Regular

I tried 60 days free premium, I insert my paypal account and after says 30 days free...why??

Steve-one

Regular

1455 Views

5 replies

0 likes

Free
Premium
Subscription
  • 1455 Views
  • 5 replies
  • 0 likes

Songs Gone, Replaced by Songs in Completely Different Genres

About 7 hours ago, my entire song library was replaced with different songs. I'm confused as to why, and I would like my songs back (or at least the names so I can look them up please). Can you just restore my songs library to before all of my songs ...

Casual Listener

About 7 hours ago, my entire song library was replaced with different songs. I'm confused as to why, and I would like my songs back (or at least the names so I can look them up please).   Can ...

Charlie42

Casual Listener

719 Views

1 replies

0 likes

Account
  • 719 Views
  • 1 replies
  • 0 likes

You must provide a valid Spotify URI value

Hello,I’m trying to make a new post from my IPhone to share my playlists. However, when I try to create the thread, I’m asked to “You must provide a valid Spotify URI value”. When I add the link, it doesn’t work and I can’t post the thread. I can rep...

Roadie

Hello, I’m trying to make a new post from my IPhone to share my playlists. However, when I try to create the thread, I’m asked to “You must provide a valid Spotify URI value”. When I add the link, i...

mrrockmusic6886

Roadie

1254 Views

2 replies

2 likes

Account
  • 1254 Views
  • 2 replies
  • 2 likes

Solved!! Codigo de error 18

Hola, El otro dia se me actualizo solo mi spotify en el PC, y cuando se reinstaló me dio el ''codigo de error 18'', ya no se que hacer, buscas ayuda y no encuentras ningun numero de atencion al cliente y en el foro oficial de spotify esta todo en ing...

Regular

Hola,   El otro dia se me actualizo solo mi spotify en el PC, y cuando se reinstaló me dio el ''codigo de error 18'', ya no se que hacer, buscas ayuda y no encuentras ningun numero de atencion...

Carigatito

Newbie

62926 Views

31 replies

0 likes

Other
  • 62926 Views
  • 31 replies
  • 0 likes

Hacked!! D:

People have been getting into my account for about a month now and no matter what I do, nothing seems to stop them. I've booted them (using the "sign out everywhere" option"), changed my login info, even verbally fought with them through song titles ...

Regular

People have been getting into my account for about a month now and no matter what I do, nothing seems to stop them. I've booted them (using the "sign out everywhere" option"), changed my login info, ...

Noah

Spotify Star

870 Views

3 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 870 Views
  • 3 replies
  • 0 likes

Solved!! I can no longer access my account after deleting my Facebook account.

After deleting my Facebook account, I can no longer access my account, I do not want to use Facebook any more, but I want my account back.I need my account back very much.

Newbie

After deleting my Facebook account, I can no longer access my account, I do not want to use Facebook any more, but I want my account back. I need my account back very much.       ...

hilarypv

Newbie

807 Views

2 replies

0 likes

  • 807 Views
  • 2 replies
  • 0 likes

HELP - FACEBOOK EMAIL ADDRESS WON'T UPDATE

I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invitation isn't going to my email address that I have ...

Casual Listener

I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invi...

Noah

Spotify Star

881 Views

1 replies

0 likes

  • 881 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mail-Address won't change

Hi there, I'm using a Spotify account that is linked to my Facebook profile. I don't want to change that.Thing is: My mail address changed and I also changed it on Facebook. Spotify doesn't seem to care about that change. It holds onto my old address...

Casual Listener

Hi there,  I'm using a Spotify account that is linked to my Facebook profile. I don't want to change that. Thing is: My mail address changed and I also changed it on Facebook. Spotify doesn't ...

Herkat

Casual Listener

978 Views

3 replies

0 likes

  • 978 Views
  • 3 replies
  • 0 likes

huawei y560-l03

Hello A device called huawei y560-l03 keeps trying to connect to my spotify. Whoever seems to have gotten into my account even though I've changed the pasword several times and removed it from other devices, it still keeps trying to connect. They del...

Newbie

Hello  A device called huawei y560-l03 keeps trying to connect to my spotify. Whoever seems to have gotten into my account even though I've changed the pasword several times and removed it...

Noah

Spotify Star

703 Views

1 replies

0 likes

  • 703 Views
  • 1 replies
  • 0 likes

Solved!! "too many songs selected for offline mode"

So apparently there's a limit? I bought premium... thinking I could listen to a trillion offline songs. I guess I hit my 3,333 limit on my pc? Like I have many playlists, I've been using Spotify for years... I love music, you are expecting me to not ...

Music Fan

So apparently there's a limit?  I bought premium... thinking I could listen to a trillion offline songs.  I guess I hit my 3,333 limit on my pc?  Like I have many playlists, I've been ...

jubilas

Newbie

2331 Views

2 replies

2 likes

Account
Premium
  • 2331 Views
  • 2 replies
  • 2 likes