Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172574 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172574 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11354 Views
  • 6 replies
  • 11 likes
  • Security
  • 11354 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515862 Views
  • 986 replies
  • 113 likes
  • Account
  • 515862 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125968 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125968 Views
  • 74 replies
  • 12 likes

I cant connect my facebook account to my spotify acount.

Hello. I am trying to connect my facebook account into my spotify account, but i cant. I use desktop app, and, when i click in the "Connect to facebook" button, it doesnt work. I thought nothing happened, but it opens a window, to put my facebook's c...

  • Newbie
  • Hello.   I am trying to connect my facebook account into my spotify account, but i cant. I use desktop app, and, when i click in the "Connect to facebook" button, it doesnt work. I thought not...
  • svdbeken
  • Newbie
  • 843 Views
  • 3 replies
  • 0 likes
  • 843 Views
  • 3 replies
  • 0 likes

Choix du pays lors de l'inscription

Bonjour,J'ai créé mon compte quand j'habitais en France. Le pays de mon compte est donc la France.Depuis j'ai demenagé à l'étranger et je voudrais que mon fils rejoigne notre compte Family Premium. A chaque fois que j'essaye de lui créé un compte (et...

  • Newbie
  • Bonjour, J'ai créé mon compte quand j'habitais en France. Le pays de mon compte est donc la France. Depuis j'ai demenagé à l'étranger et je voudrais que mon fils rejoigne notre compte Family Premiu...
  • steuff
  • Newbie
  • 591 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 591 Views
  • 1 replies
  • 0 likes

getting charged for premium

I have 2 accounts for spotify. The first one I made, I no longer use. I do not know the username or the password. However, I'm still getting charged $10 a month. I don't know how to cancel the subscription because I don't remember the information to ...

  • Newbie
  • I have 2 accounts for spotify. The first one I made, I no longer use. I do not know the username or the password. However, I'm still getting charged $10 a month. I don't know how to cancel the subscr...
  • Luke
  • Spotify Star
  • 601 Views
  • 1 replies
  • 0 likes
  • Account
  • 601 Views
  • 1 replies
  • 0 likes

Import Apple Music library into Spotify

Hi,I would like to move from Apple Music to Spotify but I really don't know how to transfer my Apple Music library data into Spotify (Without loosing any metadata).I want to know if there is a way to move/copy my Apple Music library including the pla...

  • Casual Listener
  • Hi, I would like to move from Apple Music to Spotify but I really don't know how to transfer my Apple Music library data into Spotify (Without loosing any metadata). I want to know if there is a wa...
  • MorKanner
  • Casual Listener
  • 24600 Views
  • 2 replies
  • 3 likes
  • Desktop
  • 24600 Views
  • 2 replies
  • 3 likes

Can't change country

Hi,i am currently living in Mexico but my country is still linked to Liechtenstein, I cant change the payment method to my MX card and cant change the country in options , what can i do?

  • Casual Listener
  • Hi, i am currently living in Mexico but my country is still linked to Liechtenstein, I cant change the payment method to my MX card and cant change the country in options , what can i do?
  • figgdi
  • Casual Listener
  • 418 Views
  • 3 replies
  • 0 likes
  • Account
  • 418 Views
  • 3 replies
  • 0 likes

Superuser Contribution "None of your Facebook friends are on Spotify."

Whenever I try the "find friends" feature, it says I have 0 friends on Spotify. This is untrue. I am logged in to Spotify through my Facebook account, and I know for a fact that many of my Facebook friends use Spotify and have it connected to their a...

  • Casual Listener
  • Whenever I try the "find friends" feature, it says I have 0 friends on Spotify. This is untrue. I am logged in to Spotify through my Facebook account, and I know for a fact that many of my Facebook f...
  • BirgittaH
  • Newbie
  • 898 Views
  • 3 replies
  • 0 likes
  • 898 Views
  • 3 replies
  • 0 likes

Transferring Accounts

Hi! I currently am on a family account however would like to transfer just my username over to a new account for just myself. Is there a way to do this without losing all of my music? Thanks!

  • Casual Listener
  • Hi! I currently am on a family account however would like to transfer just my username over to a new account for just myself.  Is there a way to do this without losing all of my music? Thanks!&n...
  • Maxim
  • Spotify Star
  • 720 Views
  • 3 replies
  • 0 likes
  • Account
  • 720 Views
  • 3 replies
  • 0 likes

My account has been hacked

What to do when my premium account has been hacked? I have logged out at all devices. Is there any chance I can get my account back?

  • Visitor
  • What to do when my premium account has been hacked? I have logged out at all devices. Is there any chance I can get my account back?
  • user-removed
  • Not applicable
  • 368 Views
  • 4 replies
  • 0 likes
  • 368 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify have no contact mail, this is really bad service. Need help

Im having trouble with my accounts, yes, as in plural. I have 1 active account with an old mail adress. I cant log into that mail, SO I CANT GET MY NEW PASSWORD, UNDERSTOOD.I need to change my mail adress to my new GMAIL, instead of old SPRAY.And spo...

  • Visitor
  • Im having trouble with my accounts, yes, as in plural. I have 1 active account with an old mail adress. I cant log into that mail, SO I CANT GET MY NEW PASSWORD, UNDERSTOOD. I need to change my mail...
  • SergioDavid
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Spotify opzeggen!

Hallo,Ik had spotify aan mijn Facebookaccount gekoppeld maar nu heb ik deze verwijderd zonder mijn spotify op te zeggen. Hoe kan ik dit oplossen aangezien er nu iedere maand geld afgeschreven wordt? Met vriendelijik groet,Marisca

  • Newbie
  • Hallo, Ik had spotify aan mijn Facebookaccount gekoppeld maar nu heb ik deze verwijderd zonder mijn spotify op te zeggen. Hoe kan ik dit oplossen aangezien er nu iedere maand geld afgeschreven wordt...
  • Hubo
  • Community Legend
  • 1417 Views
  • 1 replies
  • 0 likes
  • 1417 Views
  • 1 replies
  • 0 likes

Solved!! Artist Avatar Image

Hi everyone!We are a band named SHARON ! On spotify another artist shares our same name (SHARON), which has our avatar image, but the artwork was created by us. Is it possible to make her remove our artwork from her profile?

  • Casual Listener
  • Hi everyone! We are a band named SHARON ! On spotify another artist shares our same name (SHARON), which has our avatar image, but the artwork was created by us. Is it possible to make her remove ou...
  • Maxim
  • Spotify Star
  • 3132 Views
  • 3 replies
  • 0 likes
  • Account
  • 3132 Views
  • 3 replies
  • 0 likes

Solved!! Individual Premium to Family Premium

Hi, I am recently added to be a subaccount of the Family Premium plan and I am originally an individual premium member. I have below questions 1. Do I still login with the same username and all my histories/lists remain unchanged? 2. Is the Family Pr...

  • Casual Listener
  • Hi,   I am recently added to be a subaccount of the Family Premium plan and I am originally an individual premium member. I have below questions   1. Do I still login with the same user...
  • ainsfam5
  • Casual Listener
  • 1351 Views
  • 5 replies
  • 0 likes
  • 1351 Views
  • 5 replies
  • 0 likes

Superuser Contribution I cant cancel my subscription

I cant cancel my subscription and it is due to be charged in 3 hours time. I already subscribed to Singtel Spotify and now i am going to be double charged!! can you please help urgently? And how do i disconnect my facebook from my spotify account? I ...

  • Visitor
  • I cant cancel my subscription and it is due to be charged in 3 hours time.  I already subscribed to Singtel Spotify and now i am going to be double charged!!  can you please help urgently...
  • SergioDavid
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Student Account

Today I checked my bank account and I was charged the whole $10 this month. I was not told that my student account was ending therefore was not able to renew it before it ended. Is there any way the $5 be added back to my account?

  • Newbie
  • Today I checked my bank account and I was charged the whole $10 this month.  I was not told that my student account was ending therefore was not able to renew it before it ended.  Is there ...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
  • 283 Views
  • 1 replies
  • 0 likes

c

I cant change my country in profile due to my credit card region and I cant change my credit card detail because Im in a different country.Spotify, can you be less stupid?

  • Newbie
  • I cant change my country in profile due to my credit card region and I cant change my credit card detail because Im in a different country. Spotify, can you be less stupid?
  • Maxim
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

Hi all, I recently relocated to Vietnam (where Spotify is available now) from the US. I tried following the instructions per the website, but unable to. Can anyone please help me with step-by-step instruction that is hopefully clearer than what Spoti...

  • Newbie
  • Hi all,   I recently relocated to Vietnam (where Spotify is available now) from the US. I tried following the instructions per the website, but unable to. Can anyone please help me with step-b...
  • Maxim
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 399 Views
  • 1 replies
  • 0 likes

Solved!! Searching for specific users or friends

I've recently created a Premium account. My username, which I wasn't about to edit, is a string of letters and numbers. I've changed my profile name to my [FIRST NAME] [LAST NAME] so my friends and family are able to find me. However, I found that wh...

  • Visitor
  • I've recently created a Premium account. My username, which I wasn't about to edit, is a string of letters and numbers. I've changed my profile name to my [FIRST NAME] [LAST NAME] so my friends and f...
  • Maxim
  • Spotify Star
  • 1176 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1176 Views
  • 1 replies
  • 0 likes

Mobile Providers.

EE not currently listed under mobile service providers in edit profile. 

  • Visitor
  • EE not currently listed under mobile service providers in edit profile. 
  • Tom
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Facebook Linking not working

Hi, Trying to link my Facebook and spotify but everytime I do it from the account overview it just gives me the error message that it's temporarily not working. it's been doing this for two weeks now. Not really sure what to do from here. Any help wo...

  • Newbie
  • Hi,   Trying to link my Facebook and spotify but everytime I do it from the account overview it just gives me the error message that it's temporarily not working. it's been doing this for two ...
  • Tom
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 289 Views
  • 1 replies
  • 0 likes

Não estou fora do país

Spotify não entra pq eu só posso usar por 14 dias fora do país, mas eu não estou fora do país

  • Newbie
  • Spotify não entra pq eu só posso usar por 14 dias fora do país, mas eu não estou fora do país 
  • Bittencourt
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes