Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hola disculpen tengo una pregunta hoy compre una tarjeta de regalo y por que mi suscripcion a spotify ya se habia terminado asi que la inserte desde la computadora y todo y ahora que abro la aplicacion en mi celular me dice que todavia sigue suspendi...
A memeber of our family plan was logged out of their account. When trying to log back on it doesn't recognize the email address for that member. That member also cant remeber their username. I tried to reset it but it will only allow me to mine.
I got an error trying to reset the password for my account Yuri The Puppet (https://open.spotify.com/user/r1j5qr4h1g98n0yzhab4ide7s?si=QeyllSC2S9iE-gN4hAVBdw).
I have my account linked to Facebook and Im getting ready to kill my facebook account but still wnat to access my Spotify account. How do I separate the two? Thanks! D. Bishop
Dear Spotify, Until recently I have been an loyal customer of spotify for over 10 years. Recently my account I believe has been disabled/deleted. I believe due to none payment as my card details changed and I was unable to update for them before you ...
Hey, I used a work email to set up my account, and I no longer work there. I've tried changing it to my personal email, but on Spotify desktop it says my account is still under my old email. Going to the settings in Facebook, it says it's under the n...
I have had Spotify for six years, and premium for about 4 months. As I was listening to spotify on my phone, somebody kept using Spotify connect to use my account. They were connecting with a PS4, which I do not have. I have not shared my account inf...
I need to change my email address. When I try to do so in the edit profile mode, I am requested to log into Facebook to do so. I haven’t opened Facebook in years and don’t intend to do so just to update my Spotify profile. Can you help?
Hola! Desde hace un año utilizo una tarjeta de débito para pagar mi suscripción de Spotify. Hoy era la fecha de cobro pero olvidé asignar fondos a la tarjeta por lo que no procesó el pago de Spotify. Al ver el correo, asigné los fondos necesarios y a...
Me regalaron el Premium, pero el código se ha desteñido un poco y no leo bien todos los caracteres. No tengo el tíquet de compra y no sé si hay manera de recuperar este código. Alguien me puede dar alguna pista? Gracias!
My account has been hacked by someone with an email *snip* this is not my email address and I cannot change it as they have also changed my password. I would like this issue resolving ASAP! How do I do this as now none of my account details match tho...
I currently have a very long username of random numbers and letters, so people are unable to search for me. How do I change my username?
I have problems with my B&O BeoSound 5 to start Spotify. The error is "No Internet connection" even when all other functions are working based on the internet.
Hello all, First of all, I'm new to this community/forum so I hope this post is in the right section. My problem is, that the playlists that I follow won't update. Even the 'Discover Weekly' playlist doesn't update. I run Spotify on several devices (...
Hoping some of you will have a bright idea for me. I just got a Google Home, which is linked to my main Spotify account. I want to keep it there so I have access to all the playlists I've created over the years. Problem is I also want to listen at wo...
Hi, I chanced my phone Number but every comunication stil arrived on the old one. Better: I need the payment message on the new number. What can I do? I also would like to change the email but I guess that this operation means that I’m creating a new...
When i press the log in button nothing happends, it turns into "logging in" and then back to "login" and it happend repeatadly.Thank u so much
ForumIk kan sinds vanmiddag niet meer inloggen bij spotify premium (foutcode 3) Ik heb mijn wachtwoord gewijzigd maar dat helpt ook niet. Met mijn android krijg ik de melding dat er geen account is gekoppeld met Facebook, maar daar moet ik juist voor...
Öğrenci premium hesabı edinmek için başvuru formu gönderdim hesabımdan para çekilmiş fakat premium üyeliğim iptal edildi. Free üyelik gösteriyor ne yapmam lazım
Quero mudar meu nome de usuário pois exclui meu facebook e não aparece nem meu nome mais no Spotify. Aguardo retorno, obrigada.