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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76650 Views

28 replies

0 likes

  • 76650 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94719 Views

9 replies

2 likes

Account
Login
  • 94719 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Can't change wrong date of birth

Hey,The Date of Birth on my Spotify account is 03/10/2005 for some reason even though that's not my birthday and I can't change it. It says "You can edit your email address, gender, and birthday on your Facebook account page", but the birthday on my ...

Music Fan

Hey, The Date of Birth on my Spotify account is 03/10/2005 for some reason even though that's not my birthday and I can't change it. It says "You can edit your email address, gender, and birthd...

YuvalF

Music Fan

27926 Views

5 replies

2 likes

  • 27926 Views
  • 5 replies
  • 2 likes

Solved!! Samsung Smart tv app going away?

I just got notice that the app on my Samsung Smart tv is going away on Aug 31st. Is this true and why?

Casual Listener

I just got notice that the app on my Samsung Smart tv is going away on Aug 31st. Is this true and why?

fudjdh

Newbie

83009 Views

58 replies

3 likes

  • 83009 Views
  • 58 replies
  • 3 likes

EMAIL ADDRESS WON'T UPDATE FROM FB

I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invitation isn't going to my email address that I have ...

Casual Listener

I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invi...

kejt_

Community Legend

999 Views

1 replies

0 likes

Account
Other
Premium
  • 999 Views
  • 1 replies
  • 0 likes

cant edit my email adress

help me, i can log in with facebook but cant edit an email 

Newbie

help me, i can log in with facebook but cant edit an email 

kejt_

Community Legend

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Update my email address

HelpHi - I am trying to update my email address on Spotify. When i go to edit settings it takes me to my facebook account...which already has my new email? thanks Lorraine

Newbie

Help Hi - I am trying to update my email address on Spotify. When i go to edit settings it takes me to my facebook account...which already has my new email?    thanks  Lorraine&nbs...

kejt_

Community Legend

495 Views

1 replies

1 likes

  • 495 Views
  • 1 replies
  • 1 likes

Lost username, Playlists and account disapered

My account just disapered a week ago and I was forced to create a new username

Casual Listener

My account just disapered a week ago and I was forced to create a new username  

user-removed

Not applicable

841 Views

2 replies

0 likes

Login
  • 841 Views
  • 2 replies
  • 0 likes

Disappearing Playlists

I logged out of my account, and then logged back in and all my playlists had disappeared! I searched the problem and I’ve tried everything: recovering them (it said that no playlists had been deleted), logging out and then back in, deleting the app a...

Newbie

I logged out of my account, and then logged back in and all my playlists had disappeared! I searched the problem and I’ve tried everything: recovering them (it said that no playlists had been deleted...

ashleystewart60

Casual Listener

609 Views

2 replies

0 likes

  • 609 Views
  • 2 replies
  • 0 likes

Cant sign out of an unknown device

Spotify says im playing music on an echo dot i dont recognize. They're using my account and when i try to sign out of all devices it doesnt sign out of the echo. Ive changed the password too after signing out of all devices so its not that they are s...

Casual Listener

Spotify says im playing music on an echo dot i dont recognize. They're using my account and when i try to sign out of all devices it doesnt sign out of the echo. Ive changed the password too after si...

ashleystewart60

Casual Listener

755 Views

2 replies

0 likes

Account
Login
Security
  • 755 Views
  • 2 replies
  • 0 likes

Solved!! Vincular minha conta ao Facebook

Boa noite. Recentemente, excluí uma conta que havia criado utilizando o Facebook e tentei vincular outra conta que possuo, com assinatura premium, ao meu perfil da rede social. Contudo, sempre ocorre um erro e o perfil acaba não sendo vinculado. Sorr...

Newbie

Boa noite.   Recentemente, excluí uma conta que havia criado utilizando o Facebook e tentei vincular outra conta que possuo, com assinatura premium, ao meu perfil da rede social. Contudo, semp...

Bittencourt

Spotify Star

894 Views

1 replies

0 likes

Account
Premium
  • 894 Views
  • 1 replies
  • 0 likes

Unable to use Username even though I can still search it up

Hey,I've been using spotify for a while now on my phone, recently I logged out. I forgot the email that I used for the account. I know my username and can still search the account up, but I am unable to login via my username because it says the accou...

Casual Listener

Hey, I've been using spotify for a while now on my phone, recently I logged out. I forgot the email that I used for the account. I know my username and can still search the account up, but I am unab...

Austintucker44

Newbie

486 Views

2 replies

0 likes

Account
Login
  • 486 Views
  • 2 replies
  • 0 likes

Can I merge regular account (with premium) and Facebook account (free)?

So I recently got premium but I accidentally signed in using my old, regular (email/password) account. I've been using my Facebook linked account for years now and it holds all my music. Is there a way to get my Facebook account to have the premium a...

Newbie

So I recently got premium but I accidentally signed in using my old, regular (email/password) account. I've been using my Facebook linked account for years now and it holds all my music. Is there a w...

Noah

Spotify Star

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Solved!! Change username

I want to change my username. I can't, and it's annoying. If I can change my password, then why not my user?I know no one else can change theirs either, but it would be helpful to be able to.

Casual Listener

I want to change my username. I can't, and it's annoying. If I can change my password, then why not my user? I know no one else can change theirs either, but it would be helpful to be able to.

Noah

Spotify Star

834 Views

1 replies

0 likes

Account
  • 834 Views
  • 1 replies
  • 0 likes

I am not able to change my email-adres

Hi,I am not able to change my email-adres. Once I logged in with Facebook and I have changed my email-adres 2 months ago. But now they use my old email-adres of Facebook instead of my new email-adres. I can't change it, because they say I have to do ...

Newbie

Hi, I am not able to change my email-adres. Once I logged in with Facebook and I have changed my email-adres 2 months ago. But now they use my old email-adres of Facebook instead of my new email-adr...

Noah

Spotify Star

901 Views

1 replies

0 likes

Account
Login
Other
  • 901 Views
  • 1 replies
  • 0 likes

I have 2 accounts I want to merge. One is a free account with rogers i just created

My old account has all of my music and playlists that I want on my new free account. I can follow my old accounts playlists but cannot edit them and would like to be able to add new music. Is there a way to simply merge the 2 accounts?

Newbie

My old account has all of my music and playlists that I want on my new free account. I can follow my old accounts playlists but cannot edit them and would like to be able to add new music. Is there a...

Noah

Spotify Star

494 Views

1 replies

1 likes

Account
  • 494 Views
  • 1 replies
  • 1 likes

Someone I don't know is using my account

Play lists keep popping up that I am not subscribing to. A device that I don't own keeps appearing in my device list and today while playing music someone else took control of my account. I tried removing devices from my account settings. Tried reset...

Newbie

Play lists keep popping up that I am not subscribing to. A device that I don't own keeps appearing in my device list and today while playing music someone else took control of my account. I tried rem...

Noah

Spotify Star

1469 Views

1 replies

0 likes

  • 1469 Views
  • 1 replies
  • 0 likes

Can't log in

So my yahoo account has been hacked and is unrecoverable. That was the email I used for spotify. Password isn' working on spotify. Can't get a reset because I can't access the email. Been paying premium for months now and can't access the app or acco...

Visitor

So my yahoo account has been hacked and is unrecoverable. That was the email I used for spotify. Password isn' working on spotify. Can't get a reset because I can't access the email. Been paying prem...

Noah

Spotify Star

528 Views

3 replies

0 likes

  • 528 Views
  • 3 replies
  • 0 likes

Solved!! Activity I don't recognise

Today I loaded Spotify in my car for it to pop up saying I'm listening elsewhere, even though I wasn't. I then looked at the recently played section and there were around six albums I've never even remotely heard of or would come close to listening t...

Newbie

Today I loaded Spotify in my car for it to pop up saying I'm listening elsewhere, even though I wasn't.  I then looked at the recently played section and there were around six albums I've ...

Noah

Spotify Star

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

All my playlists is gone

All my playlist is gone from my account.the payment is okay and im in the right account. Someone who can help?

Newbie

All my playlist is gone from my account. the payment is okay and im in the right account. Someone who can help?

Noah

Spotify Star

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

¿Y los 7 Dias de prueba?

Hola que tal,Me hice una cuenta desde 0 después de dejar de usar Spotify mucho tiempo, para reconsiderar si merece la pena volver a pagar o no. Recuerdo que te regalaban una semana de Premium si eras un nuevo usuario, pero a mi no me aparece la opció...

Visitor

Hola que tal, Me hice una cuenta desde 0 después de dejar de usar Spotify mucho tiempo, para reconsiderar si merece la pena volver a pagar o no. Recuerdo que te regalaban una semana de Premium si er...

0183

Newbie

48354 Views

13 replies

0 likes

Account
Free
Premium
Subscription
  • 48354 Views
  • 13 replies
  • 0 likes

Spotify Gutscheinkarte auf Falschen Account eingelöst

ich habe meine spotify Gutscheinkarte gestern ausversehen auf einem flaschen Konto (Benuzername: nina250197) eingelöst, kann ich das vielleicht rückgänig machen und auf ein anderes Konto (Benutzername: nina@baschek.net) übertragen?

Newbie

ich habe meine spotify Gutscheinkarte gestern ausversehen auf einem flaschen Konto (Benuzername: nina250197) eingelöst, kann ich das vielleicht rückgänig machen und auf ein anderes Konto (Benutzernam...

Gizem_Cankaya

Newbie

5422 Views

2 replies

0 likes

  • 5422 Views
  • 2 replies
  • 0 likes