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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80625 Views

28 replies

0 likes

  • 80625 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101560 Views

9 replies

2 likes

Account
Login
  • 101560 Views
  • 9 replies
  • 2 likes

Why can’t I update to a premium on a IPhone 6s Plus

I downloaded Spotify on my iPhone but wanted the premium 3 months trail. When I do go on my account there isn’t a selection where I can get premium. Help please

Newbie

I downloaded Spotify on my iPhone but wanted the premium 3 months trail. When I do go on my account there isn’t a selection where I can get premium. Help please 

Maxim

Spotify Star

2435 Views

1 replies

0 likes

  • 2435 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium overseas and data bills

Dear Spotify.I currently have Spotify free, and I'm trying to convince my parents to let me get premium before I leave to go on exchange overseas. My Dad, though, doesn't quite understand about how the whole download-ing thing works. Can I confirm, p...

Casual Listener

Dear Spotify. I currently have Spotify free, and I'm trying to convince my parents to let me get premium before I leave to go on exchange overseas. My Dad, though, doesn't quite understand about how...

georgiemck5

Casual Listener

1079 Views

2 replies

0 likes

  • 1079 Views
  • 2 replies
  • 0 likes

Solved!! troubles with payment

So i had premium a couple a days ago but then i canceled before it ran out, and now u guys have been taxing me the 99 danish crones.

Regular

So i had premium a couple a days ago but then i canceled before it ran out, and now u guys have been taxing me the 99 danish crones. 

Maxim

Spotify Star

973 Views

3 replies

0 likes

Login
  • 973 Views
  • 3 replies
  • 0 likes

Me estan cobrando una cuenta que no es mia.

Buenas tardes gente. A ver si de una vez por todas logro solucionar esto, me parece una verguenza que una compania tan grande y de tanto renombre, no tenga una puta opcion para comunicarse directamente con la empresa y asi conseguir ayuda directa. El...

Casual Listener

Buenas tardes gente. A ver si de una vez por todas logro solucionar esto, me parece una verguenza que una compania tan grande y de tanto renombre, no tenga una puta opcion para comunicarse directamen...

Narankiwi

Composer

3312 Views

6 replies

1 likes

  • 3312 Views
  • 6 replies
  • 1 likes

Hackeo de cuenta

Hola, buenas tardes,Cuando he ido a usar mi cuenta(soy premium)me han empezado a cambiar la musica y he visto varios dispositivos que no son los míos.Posteriormente he visto que me habian cambiado la direccion de email y no he podido ni cambiar el em...

Casual Listener

Hola, buenas tardes, Cuando he ido a usar mi cuenta(soy premium)me han empezado a cambiar la musica y he visto varios dispositivos que no son los míos. Posteriormente he visto que me habian cambiad...

music1691

Newbie

2340 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 2340 Views
  • 1 replies
  • 0 likes

wont let me change back my username

I am a premium user My username was gtbjames My wife decided to log her phone onto the account as u are allowed 3 devices to listen off line She logged in using her facebook account Username changed to her facebook page name: catherine james I can no...

Music Fan

I am a premium user   My username  was gtbjames   My wife decided to log her phone onto the account as u are allowed 3 devices to listen off line   She logged in using her f...

KesterMarshall

Casual Listener

669 Views

2 replies

0 likes

Account
  • 669 Views
  • 2 replies
  • 0 likes

Sign up for labels

Hello I want to know how can a label create account on Spotify. Does it must create an artist account or contact an aggregator's labels? Thank you

Casual Listener

Hello  I want  to know  how can a label create account  on Spotify.  Does it must  create  an artist  account or contact  an aggregator's labels?   ...

Electrocker2000

Regular

23545 Views

4 replies

5 likes

  • 23545 Views
  • 4 replies
  • 5 likes

HELP! Playlist won't turn public

I made a playlist for Outside Lands, a music festival in August. It took so long and I want to share it with my friends. On both my iPhone and Mac, I'll press "Make Public" and it won't work. It won't show up under my public playlists. It's not colla...

Newbie

I made a playlist for Outside Lands, a music festival in August. It took so long and I want to share it with my friends. On both my iPhone and Mac, I'll press "Make Public" and it won't work. It won'...

BCBozeman

Roadie

704 Views

1 replies

0 likes

Account
Other
  • 704 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

I try to log in but it keeps telling me I'm off line to connect on line, but I can't log in to change the setting... What do I do?

Newbie

I try to log in but it keeps telling me I'm off line to connect on line, but I can't log in to change the setting... What do I do?

Alfredo

Roadie

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have moved Countries, cannot edit countries in my account

Hi I have recently moved from Netherlands to Canada. I am unable to edit my countries. In my profile, the option is grayed out, and I see a "Read more about changing your country." link. Clicking on the link takes me to a page which says I can update...

Newbie

Hi I have recently moved from Netherlands to Canada. I am unable to edit my countries.   In my profile, the option is grayed out, and I see a "Read more about changing your country."...

Alfredo

Roadie

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

No me deja ingresar un miembro en mi plan familiar

Resulta que la novia de mi primo salió de viaje en vacaciones y Spotify la sacó de mi plan familiar, ahora que regresó ha intentado volver al plan familiar conmigo y después de llenar el formulario le dice que no puede confirmar que viva conmigo.

Casual Listener

Resulta que la novia de mi primo salió de viaje en vacaciones y Spotify la sacó de mi plan familiar, ahora que regresó ha intentado volver al plan familiar conmigo y después de llenar el formulario l...

cocol5

Newbie

742 Views

4 replies

0 likes

  • 742 Views
  • 4 replies
  • 0 likes

Superuser Contribution Locked Out Of Account

So I have two Spotify accounts with two separate emails. I recently went premium and linked my card on the wrong account. Now I cannot log into my Spotify account to cancel the subscription and I cannot log into the email to recover the Spotify accou...

Newbie

So I have two Spotify accounts with two separate emails. I recently went premium and linked my card on the wrong account. Now I cannot log into my Spotify account to cancel the subscription and I can...

Alfredo

Roadie

1021 Views

2 replies

0 likes

  • 1021 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account empty on one computer, correct on others

Here's a perplexing problem that's like "account has lost my playlists and premium" but not: I use Spotify on a number of computers:Work LinuxHome MacHome PCAfter listening to Spotify at work (without problems), I get up the next day at home and star...

Visitor

Here's a perplexing problem that's like "account has lost my playlists and premium" but not:   I use Spotify on a number of computers: Work Linux Home Mac Home PC After listening to Spot...

Alfredo

Roadie

576 Views

1 replies

1 likes

Account
Premium
  • 576 Views
  • 1 replies
  • 1 likes

Superuser Contribution quiero desvincular mi cuenta spotify de mi cuenta de play stattion

hola amigos,antes tenia un play 3 el cual vendi, en este estaba vilcuda mi cuenta de spotify y ahora que me compre un play 4 no puedo vincular mi cuenta de spotify porque ya lo esta.y lo malo que no cuento con el play anterior para cerrar ahi la sesi...

Casual Listener

hola amigos, antes tenia un play 3 el cual vendi, en este estaba vilcuda mi cuenta de spotify y ahora que me compre un play 4 no puedo vincular mi cuenta de spotify porque ya lo esta. y lo malo que...

kevs10lm

Newbie

2835 Views

3 replies

2 likes

Account
  • 2835 Views
  • 3 replies
  • 2 likes

Superuser Contribution Playlist song amount max?

I got this problem on my playlist, i have like 1020 songs / 60 hours of music, but I can't add more, it does the normal add thingy, but i doesn't show up on the playlist? What do i do? Is the limit of songs on a playlist 1020 / 60 hours? Plz help

Newbie

I got this problem on my playlist, i have like 1020 songs / 60 hours of music, but I can't add more, it does the normal add thingy, but i doesn't show up on the playlist? What do i do? Is the limit o...

Alfredo

Roadie

2067 Views

1 replies

0 likes

  • 2067 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account unusable

My account is unusable at this point. On any device, Echo, Through sonos, on Android and on the desktop player, spotify is playing random songs that I have not selected. If I select a song it might play for a few seconds and then switch to music that...

Casual Listener

My account is unusable at this point. On any device, Echo, Through sonos, on Android and on the desktop player, spotify is playing random songs that I have not selected. If I select a song it might p...

Alfredo

Roadie

617 Views

1 replies

0 likes

Account
Premium
  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing profile or change it.

Hey, So what happened? Basically I let my mom use my spotify account for a while, however it seems she logged in to something using my account. Now I'm stuck with her profile on my account. Just wondering how I should get rid of it, since I'd rather ...

Newbie

Hey,   So what happened? Basically I let my mom use my spotify account for a while, however it seems she logged in to something using my account. Now I'm stuck with her profile on my account. ...

Alfredo

Roadie

713 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 713 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mail isn't registered but still doesn't work for creating a account

Hi spotify. I'm trying to include my daughter in our spotify for family account.But it's not possible to create a mail on her account but she can't get a recovery mail to it either. I've tried to ask spotify to remove the account entirely but they ha...

Newbie

Hi spotify.   I'm trying to include my daughter in our spotify for family account. But it's not possible to create a mail on her account but she can't get a recovery mail to it either. I've t...

Alfredo

Roadie

408 Views

1 replies

0 likes

Login
  • 408 Views
  • 1 replies
  • 0 likes