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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286621 Views

529 replies

34 likes

Account
Free
  • 286621 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13606 Views

6 replies

11 likes

Security
  • 13606 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539978 Views

990 replies

114 likes

Account
  • 539978 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129573 Views

74 replies

12 likes

Account
Login
Premium
  • 129573 Views
  • 74 replies
  • 12 likes

Desatualização de e-mail

boa tarde! adquiri o premium para estudantes e o valor já me foi cobrado. porém ainda não estou com acesso ao premium. creio que tenham enviado algum e-mail de confirmação para minha antiga conta de e-mail, que estava vinculado ao facebook. atualizei...

Newbie

boa tarde! adquiri o premium para estudantes e o valor já me foi cobrado. porém ainda não estou com acesso ao premium. creio que tenham enviado algum e-mail de confirmação para minha antiga conta de ...

Bittencourt

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

I cant connect my facebook account to my spotify acount.

Hello. I am trying to connect my facebook account into my spotify account, but i cant. I use desktop app, and, when i click in the "Connect to facebook" button, it doesnt work. I thought nothing happened, but it opens a window, to put my facebook's c...

Newbie

Hello.   I am trying to connect my facebook account into my spotify account, but i cant. I use desktop app, and, when i click in the "Connect to facebook" button, it doesnt work. I thought not...

svdbeken

Newbie

860 Views

3 replies

0 likes

  • 860 Views
  • 3 replies
  • 0 likes

Choix du pays lors de l'inscription

Bonjour,J'ai créé mon compte quand j'habitais en France. Le pays de mon compte est donc la France.Depuis j'ai demenagé à l'étranger et je voudrais que mon fils rejoigne notre compte Family Premium. A chaque fois que j'essaye de lui créé un compte (et...

Newbie

Bonjour, J'ai créé mon compte quand j'habitais en France. Le pays de mon compte est donc la France. Depuis j'ai demenagé à l'étranger et je voudrais que mon fils rejoigne notre compte Family Premiu...

steuff

Newbie

597 Views

1 replies

0 likes

Account
Premium
Subscription
  • 597 Views
  • 1 replies
  • 0 likes

getting charged for premium

I have 2 accounts for spotify. The first one I made, I no longer use. I do not know the username or the password. However, I'm still getting charged $10 a month. I don't know how to cancel the subscription because I don't remember the information to ...

Newbie

I have 2 accounts for spotify. The first one I made, I no longer use. I do not know the username or the password. However, I'm still getting charged $10 a month. I don't know how to cancel the subscr...

Luke

Spotify Star

611 Views

1 replies

0 likes

Account
  • 611 Views
  • 1 replies
  • 0 likes

Import Apple Music library into Spotify

Hi,I would like to move from Apple Music to Spotify but I really don't know how to transfer my Apple Music library data into Spotify (Without loosing any metadata).I want to know if there is a way to move/copy my Apple Music library including the pla...

Casual Listener

Hi, I would like to move from Apple Music to Spotify but I really don't know how to transfer my Apple Music library data into Spotify (Without loosing any metadata). I want to know if there is a wa...

MorKanner

Casual Listener

24667 Views

2 replies

3 likes

Desktop
  • 24667 Views
  • 2 replies
  • 3 likes

Can't change country

Hi,i am currently living in Mexico but my country is still linked to Liechtenstein, I cant change the payment method to my MX card and cant change the country in options , what can i do?

Casual Listener

Hi, i am currently living in Mexico but my country is still linked to Liechtenstein, I cant change the payment method to my MX card and cant change the country in options , what can i do?

figgdi

Casual Listener

442 Views

3 replies

0 likes

Account
  • 442 Views
  • 3 replies
  • 0 likes

Superuser Contribution "None of your Facebook friends are on Spotify."

Whenever I try the "find friends" feature, it says I have 0 friends on Spotify. This is untrue. I am logged in to Spotify through my Facebook account, and I know for a fact that many of my Facebook friends use Spotify and have it connected to their a...

Casual Listener

Whenever I try the "find friends" feature, it says I have 0 friends on Spotify. This is untrue. I am logged in to Spotify through my Facebook account, and I know for a fact that many of my Facebook f...

BirgittaH

Newbie

911 Views

3 replies

0 likes

  • 911 Views
  • 3 replies
  • 0 likes

Transferring Accounts

Hi! I currently am on a family account however would like to transfer just my username over to a new account for just myself. Is there a way to do this without losing all of my music? Thanks!

Casual Listener

Hi! I currently am on a family account however would like to transfer just my username over to a new account for just myself.  Is there a way to do this without losing all of my music? Thanks!&n...

Maxim

Spotify Star

733 Views

3 replies

0 likes

Account
  • 733 Views
  • 3 replies
  • 0 likes

My account has been hacked

What to do when my premium account has been hacked? I have logged out at all devices. Is there any chance I can get my account back?

Visitor

What to do when my premium account has been hacked? I have logged out at all devices. Is there any chance I can get my account back?

user-removed

Not applicable

372 Views

4 replies

0 likes

  • 372 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify have no contact mail, this is really bad service. Need help

Im having trouble with my accounts, yes, as in plural. I have 1 active account with an old mail adress. I cant log into that mail, SO I CANT GET MY NEW PASSWORD, UNDERSTOOD.I need to change my mail adress to my new GMAIL, instead of old SPRAY.And spo...

Visitor

Im having trouble with my accounts, yes, as in plural. I have 1 active account with an old mail adress. I cant log into that mail, SO I CANT GET MY NEW PASSWORD, UNDERSTOOD. I need to change my mail...

SergioDavid

Roadie

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Spotify opzeggen!

Hallo,Ik had spotify aan mijn Facebookaccount gekoppeld maar nu heb ik deze verwijderd zonder mijn spotify op te zeggen. Hoe kan ik dit oplossen aangezien er nu iedere maand geld afgeschreven wordt? Met vriendelijik groet,Marisca

Newbie

Hallo, Ik had spotify aan mijn Facebookaccount gekoppeld maar nu heb ik deze verwijderd zonder mijn spotify op te zeggen. Hoe kan ik dit oplossen aangezien er nu iedere maand geld afgeschreven wordt...

Hubo

Community Legend

1429 Views

1 replies

0 likes

  • 1429 Views
  • 1 replies
  • 0 likes

Solved!! Artist Avatar Image

Hi everyone!We are a band named SHARON ! On spotify another artist shares our same name (SHARON), which has our avatar image, but the artwork was created by us. Is it possible to make her remove our artwork from her profile?

Casual Listener

Hi everyone! We are a band named SHARON ! On spotify another artist shares our same name (SHARON), which has our avatar image, but the artwork was created by us. Is it possible to make her remove ou...

Maxim

Spotify Star

3147 Views

3 replies

0 likes

Account
  • 3147 Views
  • 3 replies
  • 0 likes

Solved!! Individual Premium to Family Premium

Hi, I am recently added to be a subaccount of the Family Premium plan and I am originally an individual premium member. I have below questions 1. Do I still login with the same username and all my histories/lists remain unchanged? 2. Is the Family Pr...

Casual Listener

Hi,   I am recently added to be a subaccount of the Family Premium plan and I am originally an individual premium member. I have below questions   1. Do I still login with the same user...

ainsfam5

Casual Listener

1371 Views

5 replies

0 likes

  • 1371 Views
  • 5 replies
  • 0 likes

Superuser Contribution I cant cancel my subscription

I cant cancel my subscription and it is due to be charged in 3 hours time. I already subscribed to Singtel Spotify and now i am going to be double charged!! can you please help urgently? And how do i disconnect my facebook from my spotify account? I ...

Visitor

I cant cancel my subscription and it is due to be charged in 3 hours time.  I already subscribed to Singtel Spotify and now i am going to be double charged!!  can you please help urgently...

SergioDavid

Roadie

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Student Account

Today I checked my bank account and I was charged the whole $10 this month. I was not told that my student account was ending therefore was not able to renew it before it ended. Is there any way the $5 be added back to my account?

Newbie

Today I checked my bank account and I was charged the whole $10 this month.  I was not told that my student account was ending therefore was not able to renew it before it ended.  Is there ...

Maxim

Spotify Star

288 Views

1 replies

0 likes

Account
  • 288 Views
  • 1 replies
  • 0 likes

c

I cant change my country in profile due to my credit card region and I cant change my credit card detail because Im in a different country.Spotify, can you be less stupid?

Newbie

I cant change my country in profile due to my credit card region and I cant change my credit card detail because Im in a different country. Spotify, can you be less stupid?

Maxim

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

Hi all, I recently relocated to Vietnam (where Spotify is available now) from the US. I tried following the instructions per the website, but unable to. Can anyone please help me with step-by-step instruction that is hopefully clearer than what Spoti...

Newbie

Hi all,   I recently relocated to Vietnam (where Spotify is available now) from the US. I tried following the instructions per the website, but unable to. Can anyone please help me with step-b...

Maxim

Spotify Star

410 Views

1 replies

0 likes

Account
Login
Other
  • 410 Views
  • 1 replies
  • 0 likes

Solved!! Searching for specific users or friends

I've recently created a Premium account. My username, which I wasn't about to edit, is a string of letters and numbers. I've changed my profile name to my [FIRST NAME] [LAST NAME] so my friends and family are able to find me. However, I found that wh...

Visitor

I've recently created a Premium account. My username, which I wasn't about to edit, is a string of letters and numbers. I've changed my profile name to my [FIRST NAME] [LAST NAME] so my friends and f...

Maxim

Spotify Star

1229 Views

1 replies

0 likes

Account
Premium
  • 1229 Views
  • 1 replies
  • 0 likes

Mobile Providers.

EE not currently listed under mobile service providers in edit profile. 

Visitor

EE not currently listed under mobile service providers in edit profile. 

Tom

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Facebook Linking not working

Hi, Trying to link my Facebook and spotify but everytime I do it from the account overview it just gives me the error message that it's temporarily not working. it's been doing this for two weeks now. Not really sure what to do from here. Any help wo...

Newbie

Hi,   Trying to link my Facebook and spotify but everytime I do it from the account overview it just gives me the error message that it's temporarily not working. it's been doing this for two ...

Tom

Community Legend

292 Views

1 replies

0 likes

Account
Other
  • 292 Views
  • 1 replies
  • 0 likes