Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414587 Views
  • 965 replies
  • 108 likes
  • Account
  • 414587 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181343 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181343 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102086 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102086 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Cancel Spotify premium with vodafone and go direct with Spotify

My Vodafone Premium Spotify subscription expires in a few days. I want to subscribe to Premium Family. Do I have to cancel the Vodafone subscription thru Vodafone and then will I be able to subscribe to Family direct with Spotify or will I still get ...

  • Casual Listener
  • My Vodafone Premium Spotify subscription expires in a few days. I want to subscribe to Premium Family. Do I have to cancel the Vodafone subscription thru Vodafone and then will I be able to subscribe...
  • Shaggeroz
  • Casual Listener
  • 10011 Views
  • 4 replies
  • 2 likes
  • 10011 Views
  • 4 replies
  • 2 likes

Superuser Contribution Credit card data update problem

Hi, I had to restrict my card I used to pay for premium with before. Now I cannot update settings in spotify to give new card details. Payment site is not loading (the wait icon in chrome is spinning)

  • Newbie
  • Hi, I had to restrict my card I used to pay for premium with before. Now I cannot update settings in spotify to give new card details. Payment site is not loading (the wait icon in chrome i...
  • Alfredo
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

No Premium - No Login

Hello everybody,I was premium for quite a long time (maybe a couple of years). Then I decided to take a break. Now:1) I can not login anymore on the desktop app. After I login, I see the profile and after 2 seconds the app kick me out, back to the lo...

  • Casual Listener
  • Hello everybody, I was premium for quite a long time (maybe a couple of years). Then I decided to take a break. Now: 1) I can not login anymore on the desktop app. After I login, I see the prof...
  • Volso
  • Casual Listener
  • 430 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution I CAN'T LOG IN. HELP PLEASE!!

I was using the offline mode. And I accidentally logged out from my acount. Now, I can not log in because it says be online. But I can not be online because I was using the offline mode, when I logged out. PLEASE HELP

  • Newbie
  • I was using the offline mode. And I accidentally logged out from my acount. Now, I can not log in because it says be online. But I can not be online because I was using the offline mode, when I logge...
  • ZullyB
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change email adres

This is a bug, not idea. When I change email adress this change is instant. After second change I'm getting confirmation email. Email should be sent with every email change request.

  • Newbie
  • This is a bug, not idea.  When I change email adress this change is instant. After second change I'm getting confirmation email. Email should be sent with every email change request.
  • ZullyB
  • Roadie
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

How to make someone ufollow your playlist

I have created a playlist, and I have 1 follower on it. I don't want anyone to follow the playlist, so how can I make them unfollow? I have tried to delete it and make it secret. But the follower is still able to see it??

  • Casual Listener
  • I have created a playlist, and I have 1 follower on it. I don't want anyone to follow the playlist, so how can I make them unfollow? I have tried to delete it and make it secret. But the follower is ...
  • CzechFencer
  • Composer
  • 1278 Views
  • 3 replies
  • 0 likes
  • 1278 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't find my account details

I am trying to find my account details on Spotify premium but I can't find an accounts screen option. I discovered an old account opened before subscribing to premium and the 'my account' option is clear. Does anyone know how to find details of your ...

  • Visitor
  • I am trying to find my account details on Spotify premium but I can't find an accounts screen option.  I discovered an old account opened before subscribing to premium and the 'my account' optio...
  • Mike_johnson
  • Newbie
  • 37048 Views
  • 4 replies
  • 0 likes
  • 37048 Views
  • 4 replies
  • 0 likes

Account username different from windows username

Hi the username on my windows and android app are different to the username on my online profile also the picture on the app is one i never selected.

  • Newbie
  • Hi the username on my windows and android app are different to the username on my online profile also the picture on the app is one i never selected.
  • imattolo
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
  • 264 Views
  • 1 replies
  • 0 likes

Facebook Login Issue on Desktop App

I have been trying to login to the Desktop app through my Facebook account, but nothing happens when I click on the button. So try using the Facebook credentials to login in but it takes me to a seperate account with the same email. I want to delete ...

  • Casual Listener
  • I have been trying to login to the Desktop app through my Facebook account, but nothing happens when I click on the button. So try using the Facebook credentials to login in but it takes me to a&nbsp...
  • ghost013
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Neuer Account, Daten uebertragbar?

Hey Ich wuerde gerne einen neuen Account oeffnen, da ich mittlerweile keine Follower mehr haben will, zumindest keine, die mich kennen. Da nur den Benutzernamen zu aendern nicht die Follower loescht, will ich einen neuen Account und meine Playlists u...

  • Newbie
  • Hey 🙂 Ich wuerde gerne einen neuen Account oeffnen, da ich mittlerweile keine Follower mehr haben will, zumindest keine, die mich kennen. Da nur den Benutzernamen zu aendern nicht die Follower loes...
  • Maxim
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Alteraram o e-mail associado a minha conta Spotify

Nao consigo entrar no Spotify via e-mail e senha. Somente Facebook. Entao acabei descobrindo que trocaram o e-mail e senha associados com minha conta e nao consigo altera-lo, nem ao menos encontrar quem fez isso. Preciso recuperar minha conta e mante...

  • Newbie
  • Nao consigo entrar no Spotify via e-mail e senha. Somente Facebook. Entao acabei descobrindo que trocaram o e-mail e senha associados com minha conta e nao consigo altera-lo, nem ao menos encontrar q...
  • 801 Views
  • 0 replies
  • 1 likes
  • Account
  • 801 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution cambiare nickname o trasferire tutti i dati e musica in un altro account

Salve, volevo sapere se si poteva cambiare il nickname su spotify, perchè ho rinscontrato dei problemi, se questo non è possibile come faccio a trasferire tutte le mie playlist e follower e following e ovviamente anche il mio abbonamento a premium. g...

  • Visitor
  • Salve, volevo sapere se si poteva cambiare il nickname su spotify, perchè ho rinscontrato dei problemi, se questo non è possibile come faccio a trasferire tutte le mie playlist e follower e following...
  • Daffydax
  • Newbie
  • 15504 Views
  • 2 replies
  • 0 likes
  • 15504 Views
  • 2 replies
  • 0 likes

Solved!! Premium abonnement opzeggen lukt niet

Ik heb een probleem om mijn premium abonnement op te zeggen.Ik nam ongeveer 3 a 4 maanden geleden een premium abonnement omdat je voor 3 maanden 0,99 euro hoefde te betalen. Ik heb mn abonnement, voor de dag dat ik 9,99 euro zou moeten betalen, opgez...

  • Newbie
  • Ik heb een probleem om mijn premium abonnement op te zeggen. Ik nam ongeveer 3 a 4 maanden geleden een premium abonnement omdat je voor 3 maanden 0,99 euro hoefde te betalen. Ik heb mn abonnement, v...
  • Femke17
  • Newbie
  • 16146 Views
  • 19 replies
  • 0 likes
  • Premium
  • 16146 Views
  • 19 replies
  • 0 likes

Solved!! Can't login using email address

Hello, I'm sorry if this has been asked before, I didn't find it. In the windows desktop version I can't login with my email address, and the password, I have to always enter mi ID. Is it correct? If I don't want to login with Facebook, I have always...

  • Visitor
  • Hello, I'm sorry if this has been asked before, I didn't find it.   In the windows desktop version I can't login with my email address, and the password, I have to always enter mi ID. Is it ...
  • viinguyenn
  • Newbie
  • 59184 Views
  • 13 replies
  • 4 likes
  • 59184 Views
  • 13 replies
  • 4 likes

Solved!! My account was hacked and I took it back, but..

Hello! My premiumaccount was hacked, has anyone had the sam experience as me? I sent yhis message to spotify support:This fridag (4 of March 2014) I discovered that my account was hacked. Luckily enough the "hacker" didnt change my password and email...

  • Casual Listener
  • Hello! My premiumaccount was hacked, has anyone had the sam experience as me? I sent yhis message to spotify support: This fridag (4 of March 2014) I discovered that my account was hacked. Lucki...
  • amm132
  • Casual Listener
  • 2306 Views
  • 6 replies
  • 0 likes
  • Premium
  • 2306 Views
  • 6 replies
  • 0 likes

User Login problem (switch from facebook login to username login)

I was using facebook login previously. I got a new password with my facebook mail and started to login with a new username and pass.(not facebook login) Suddenly spotify recognizes me as nonpremium and all my playlists are lost. Any help would be app...

  • Casual Listener
  • I was using facebook login previously.   I got a new password with my facebook mail and started to login with a new username and pass.(not facebook login)   Suddenly spotify recogn...
  • zifirr
  • Casual Listener
  • 414 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 414 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't let me log in

This is on the mobile app and when it tells me to log in I put in my email and password and then it tells me "there is already an account with this email" and I know I am in the log in section not the sign up section so why would it be saying this?

  • Newbie
  • This is on the mobile app and when it tells me to log in I put in my email and password and then it tells me "there is already an account with this email" and I know I am in the log in section not th...
  • emperoreye7
  • Newbie
  • 28415 Views
  • 26 replies
  • 10 likes
  • Login
  • 28415 Views
  • 26 replies
  • 10 likes

Cannot change my payment option

I need to change my payment option and when I click on 'Update' under my profile it just refreshes the screen and I am unable to update my credit card information.

  • Casual Listener
  • I need to change my payment option and when I click on 'Update' under my profile it just refreshes the screen and I am unable to update my credit card information.    
  • mjc1231
  • Casual Listener
  • 657 Views
  • 2 replies
  • 0 likes
  • 657 Views
  • 2 replies
  • 0 likes

Solved!! Can't sign-up/subscribe

I first tried to sign up with a new account on 04/04/2013 and have tried today as well, 05/04/2013 but I can't seem to sign up. I get a message saying the username and/or email address is already taken. This includes bashing random letters and number...

  • Newbie
  • I first tried to sign up with a new account on 04/04/2013 and have tried today as well, 05/04/2013 but I can't seem to sign up. I get a message saying the username and/or email address is already tak...
  • Harpal1
  • Newbie
  • 50410 Views
  • 7 replies
  • 4 likes
  • 50410 Views
  • 7 replies
  • 4 likes