Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
This is a basic question- i have Spotify on my android phone. I downloaded some songs onto the phones internal storage. Now i want to switch them back to the Spotify app out of my storage! How do i do that? Thanks In Advance
So I loved my spotify, listen to it all the time. Then a few days ago, that songs start to stop playing in the middle. Also, when I tried to move to another song, it wouldn't play. So I closed the app, hoping that it'll be ok the next day. Well I go ...
Hola,acabo de suspender premium y quiero borrar el metodo de pago (tarjeta de debito) pero no esta la opcion, ¿alguien sabe como puedo eliminarla? Hi,I just end premium and now I want to delete the payment method (debit card) but I can't do it, does ...
Since yesterday, I have been unable to log in to the spotify app as it gives me an error saying that the username or password I'm using is incorrect which isn't true because I'm able to log in to the desktop app. After some reading on the community f...
I have been using Facebook to log in to Spotify since I started using this app 5 years ago. Just less than a year ago my e-mail was hacked so I had to deactivate it. I believe this is causing me problems when I am now needing to log into Spotify. I h...
I’ve been trying all day to pay my Familiar Premium package and the page doesn’t let me. I tried with 3 different credit cards and i can’t i checked with my bank and they said it should not be any issues paying it. Please urgently advise.
I forgot to notify Spotify with my new credit card information. Is there a number I can call so that the charge doesn't go thru before midnight? I've updated with the new information in the system.
Hello,While I was looking for the year in music mail I checked my Spotify account. It's a family account and I'm the owner/master. So me and everyone I have invited have premium, which is somewhat not the case. None of the members have experienced an...
Hi, I’ve the latest version of Spotify on my IPhone7 and I’ve also a Premium Account, but I’ve not Behind the lyrics on my Spotify. I searched also in the settings and I don’t have the setting of Behind the Lyrics. I tried to reinstall the app, but n...
Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!
Ik kan mij niet aanmelden bij Spotify. Kan iemand helpen?
Hi, I am trying to change the email on my spotify account but it want me to verify my password to do this and I can't remember it. I can't request a reset because I can't get into the old email (it was a work account). Is there a way to recover my pa...
It’s saying my username is not an active Spotify account but I was just on it last night
Hello my bill payment says 3/4/18 for the date but i dont know wether it is the UK Notations Meaning The 3rd of April or if it is American Mean The 4th of March (Today) it didnt go out today if it is because its a sunday but i need to know which nota...
Hello, I am signed up and paying for Spotify family but I cannot access my account at all, I can’t see what email it is connected to and have tried all options. Can you help me access my account? Thanks, lorraine
I moved from germany to austria two months ago and wanted to start a spotify family with my roommates. Even though my IP address says Austria my account didnt change to austria and on my profile I cant change to austria eiter because the button is fr...
I don't understand but for some reason since yestarday i can't logic to the spotify app on android, i tried to change passwords, installing older versions, creating a new account and i still can't logic, it says password or username is incorrect (in ...
Hi, I recently lost the card I use for Spotify. I tried updating my payment details today with three different cards but I keep getting the error of "Oops! Something went wrong, please try again." How do I fix this?
Hello, I'm having an issue changing my email to my main one. The reason is: - I created an account using facebook (which has my main email).- I then created a profile using another email, and that's the account I use.- Since the first account was cre...
Hello, a moment ago I received an email saying that there is a fake Spotify apk on my device and that I deleted it, otherwise I could lose my premium account.The problem is that the apk is downloaded from play store and the account I use is within a ...